621 comments found.
29780 this is our ticket id..we are following this issue from past 3 days..and even we raised refund ticket..please do the refund..we don’t want this theme any more..
The theme purchased has lot of bugs and is delaying our process of work. The theme clashes all the time and is irregular. It doesn’t update the changes and hence it is of no use for me. No problem response after raising the ticket is also a major issue.
Hello! What is your support ticket ID?
29780 this is our ticket id..From 3 days we are following up with these issue..And even we raised refund request also..please do the refund..that we want..
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29780 this is our ticket id..we are following this issue from past 3 days..and even we raised refund ticket..please do the refund..we don’t want this theme any more..
29780 this is our ticket id..we are following this issue from past 3 days..and even we raised refund ticket..please do the refund..we don’t want this theme any more..
It looks like TF blocks your comments. Our team will get back to you asap. If the ticket has been submitted today there can be a delay in response because today is Saturday.
How To Set A Custom Permalink For Portfolio. I want to change the “Portfolio” slug to “project”
if I have to use additional plugins, what is the name of the plugin that is compatible with your theme
Hello! There is no need to use 3rd party plugins, the theme has such functionality. Please submit a support ticket and our team will assist you
Hello i bought themu i started making something from home page 4 and i added some elements and when i went save it says Server Error (403 error) Can help
Hello! Please submit a support ticket along with your site credentials and our support team will check it
How?
Sent
Hi, the demo content is totally broke: https://prnt.sc/rbcmsy How do I fix this?
Hi there! It looks like you’ve made an import without Elementor plugin enabled. Please submit a support ticket along with your site credentials and our team will check it.
Hey if this doesn’t work is there any kind of refund? Thanks, looking to make a decision here later today on a few similar themes.
Hello! What do you mean? The theme works
I don’t find yet my solution. I am very Disappointing. It’s my client’s website. please Share me how to find GT3themes account.
Here is a direct link https://gt3accounts.com/app/ it’s mentioned in the message you get in your wp
This purchase code has already been activated before.
If you’ve made a WP database reset or moved to another domain, please do the following: - Log into your GT3 Account at gt3accounts.com - Detach your purchase code - Activate it again in your website dashboard
What is GT3 Account and how to find its login id password.
Hello! While activating the purchase code you were asked to enter the email address for the account setup. It’s generated automatically, its details are sent to that email address
I don’t understand what to do ?
If you don’t remember your password please do a password reset
I remember but when I enter product activation this message is display.And I don’t have this username password
This purchase code has already been activated before.
If you’ve made a WP database reset or moved to another domain, please do the following: - Log into your GT3 Account at gt3accounts.com - Detach your purchase code - Activate it again in your website dashboard
You must detach the purchase code in your GT3 account and then activate it again in your WordPress
I don’t have GT3 account. I purchased my theme from themeforest.
Please read our responses carefully.
You can submit a support ticket and our team will assist you
Hi, the demo content is totally broke: https://prnt.sc/r9g92z How do I fix this?
Hello! 1. The support is provided via a support ticket system 2. It looks like you haven’t followed the guide in the theme documentation on how to install and import demo content 3. Please make sure that all required plugins are active before demo import
Hi, I already contacted the support and opened a ticket.
Our support team will get back to you asap
I think there is a problem with the Elementor Plugin, I followed the guide from the theme doc and reinstalled wordpress 3 times now. Would be great if your support could answer my ticket, soon. Thanks!
Our support team will get back to you asap.
Hi, i can’t activate the theme, why?
Hi! Please submit a support ticket and our support team will check it
hey. The regular license include all images? thanks
Hello! Almost all the images are from free stock website. Please check the item description
shop page problem
Hi there! Please submit a support ticket https://livewp.site/docs/contact/
is this this support rtl ? or arabic ?
Hello! Yes, it does
i can`t change header logo & phone number and i disabed copyrights but it still shown !!!
Have you submitted a support ticket. Also, please read theme documentation for obtaining information.
yes and i read the doc and i still can`t remove copyrights specially the home page copyrights
Have you submitted a support ticket?
yes they send me what i did it affect some pages and other do`t affect
Did it help? What is your ticket ID? The thing is that we do not provide support via this comment form, you have to keep communicating with our support team.
okey i send them another ticket
No need to submit another one, just reply to the existing one.
Hi developers; Im new buy your theme. But revslider (Slide Revolution) plugin is not last version. 6.1.5 inside the theme packet. Last version is 6.1.8 at the moment. I want update this plugin. Help me please. Thank you.
Hello! There will be an update for the theme on Monday. There are bugs in the latest rev slider plugin.
When will you publish the plugin new version or theme update?
Theme update along with the latest plugin
Ok GT3. Thank you for your helps.
Hi,
I am interested to purchase your template.
But, before purchasing I would like to see the screenshots that it actually looks like after I purchase it.
Thanks
Hello! What do you mean? If you import the demo content it will look the same as demo
how select footer and why dont change the copywrite when i edite the wight i submit the ticket tow days and never answer me
Hi there! All your tickets were answered in a timely manner. For example your today’s ticket https://prnt.sc/qxzumi Please check your gmail, maybe our emails are spam filtered…
from where you appear this please help me give me the link
You won’t get such interface, all you need to do is to reply our response in your gmail. All the tickets are submitted this form https://gt3.zendesk.com/hc/en-us/requests/new or you can do that in your GT3 account.
how let menu header start from right rtl
This comment form is for pre-sale and general questions only.
ok i submit the ticket but not show me anything
We don’t see any ticket submitted by you. Please make sure that you used this form https://gt3.zendesk.com/hc/en-us/requests/new
What is the reason to repeat the menu header twice?
Hello! What do you mean? If you have some questions or concerns, please submit a support ticket.
from where submit ticket
Here you go https://livewp.site/docs/contact/
