16332 comments found.
Hello,
I am thinking of buying the theme, but I have some reservations.
According to a comment on the Opencart site; In a store with a lot of products, Journal 3 erases all caches when the product is changed (sales, editing, stock, etc.) and it takes a long time to rebuild.
I am currently using 1.5 theme, there are 10k products and the database is about 1GB.
Does this problem persist? Because we make a lot of changes during the day, and if the entire cache is erased every time and it takes longer to recover, the Journal will be tortured for us.
Please review the conversation below and let me know about the situation. https://forum.opencart.com/viewtopic.php?t=214459Thank you
Hi, this depends a lot of your hosting plan performance, a decent hosting plan should rebuild the cache pretty fast. Also, we can help you disable cache clear when modifying store data if you want to.
Best Regards.
Hello, For Journal 3, how can I make “Telephone” not required on ”Register” popup or Remove “Telephone” from ”Register” popup ? Thanks
Hi, that can be modified from Journal > Skins > Account > Register Page > Fields.
Best Regards.
Thanks for info but I cannot find Fields on Journal > Skins > Account > Register Page. My journal3 run on Version 3.0.3.2, Please help Thanks 
It’s right there as a sub-section https://take.ms/mdyt1
Make sure you run the latest theme version, 3.0.46.
Best Regards.
Just updated, Thanks so much
Hi DA, is it possible in search auto suggest to display also model beside photo and price?
Hi, please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
I have not contacted you during the support period, but I’ve discovered something I’d like to ask about.
The system settings has a “Filter Check Options Quantity”, which seems great, however this then only filters products which are in stock for a particular option. This means that people can’t find any out of stock product at all.
Is there an way to have this work in conjunction with the Availability filter?
Essentially, we’d only like for it to check the option values once someone has selected to filer “In Stock” products.
Hi, thank you for your suggestion, we’ll see what can be done in order to add in stock filter for product options too but we cannot promise anything at this point.
Best Regards.
Is there a whey to edit Accordion menu drop down categories to always be visible? Currently you need to click the icon for subcategories to drop down…I need these to be visible without needing to click it…
Hi, currently this isn’t available unfortunately.
Best Regards.
Hi. there. My support is over, but I need some small help. I find that the currency name disappears somehow from the product price. I see just numbers 2, but I need 2USD for example.
Hi, we are not aware of such issue, make sure everything works fine when using the default Opencart theme first.
Best Regards.
Thanks for reply. The problem is exists even with default theme. But I didn’t change anything in last 2 monts. Any options
Maybe re-upload some files? Any option?
If it happens on the default theme then it’s not a theme related issue. We can only investigate on our support page if you file a ticket with temporary access to your setup.
Best Regards.
Hello, please do the import / export option for one block or module or setting. To import / export from one site to another. Not all settings, but only one (module, block, etc.). For example, to take a copy of the slider from your demos. Or other blocks, modules, settings, etc.
Hi, this isn’t quite easy with a dynamic system since any module or block may make use of other variables or styles so if exported and imported into a different system the vars (colors, fonts, etc) and possible style sets may not match.
Exporting and importing of certain blocks would imply particular block styles are applied in each block, so they would bring in all that styling on import and look the same, but this approach could be very laborious in designing your site. In Journal styles and variables are global and used in different places or blocks, which is a great benefit when you want to update a value that applies cross-site on different blocks.
Best Regards.
Hey Guys! How can I create custom templates to use them for categories pages? I mean creating a different templates with custom backgrounds, layouts (blocks positions) for each category page. Thanks!)
Hi, we have a guide on that here: https://docs.journal-theme.com/docs/layouts/custom-layouts/
Best Regards.
Product Description Is Not Showing on Front end of My site @ https://www.solmonscomputer.com
I am using Journal3
What is the Problem for this kind of Error?
I have checked again again but didn’t get any solution for this.
Hi, our developers will respond to your ticket when it comes up in the queue. Thanks for your patience!
when ever i go to home layout and try to save it i see this error “POST: Parameter data is not found!” is that a known problem how to fix it
Hi, that’s probably because your server blocks POST request for some reason, please consult with your hosting provider for more information, server logs should give details about this issue.
Best Regards.
Hello, i want to buy this theme, but i want to ask first if there is social login incluided. Thank you
Hi, unfortunately that is not one of the features available in this theme.
Best Regards.
Any module thats conpatible ?
We don’t know of a particular one, but you can search through Opencart extensions page: http://www.opencart.com/index.php?route=extension/extension
Just ask the developer of the extension if they support custom themes like Journal 3.
Best Regards.
Hello, is it possible to add a “continue shopping” button to the quick checkout?
Hi, that’s not available as a feature, but i assume you can add a custom Button module from Journal > Modules > Button on your checkout layout in Journal > Layouts > Checkout.
Best Regards.
Thanks. I tried that but it also puts it on the cart page and there’s already one there.I thought it would be good to have one on the checkout page for those who decide they want to buy more.
You can customize your layout route, so basically have a separate layout for the checkout only and thus add whatever modules you want only on that layout.
Best Regards.
Dear Sir,
Just a quick question, how to hide the costs in shipping methods next to the name of shipping method in journal checkout page?
https://imgur.com/k00JQYuHi, that is not available as a separate element unfortunately so it can’t be targeted with css. Please consult with your developer about a custom modification, if needed.
Best Regards.
Hi, yes please file a ticket on our support page and consult with our developers.
Best Regards.
Could you work on the popup such that it can be controlled so it doesn’t have to show up all the time for existing visitors, also when you turn off the pop-up it doesn’t completely turn off?
Hi, not sure we fully understand but the popup will not be shows to existing visitors if they mark the “Don’t Show Again” checkbox.
Best Regards.
Hi, there is a bug in displaying correctly the menu in demo 11 and also in our site. If you open the page in google chrome browser (incognito mode) then if you hover on “Shop” button, the menu expands as it should, but if you hover at “Catalog” button, the menu does not expand anymore. Is there a workaround?
Hi, actually we can’t replicate that as seen in this video: https://take.ms/gW4sW
Can you provide more precise steps to replicate?
Best Regards.
Hi, in my case you need to browse with google chrome incognito mode please see video: https://monosnap.com/file/FQZv3kR8svfxOY8FpEhmJeEtqqXlcY
i’ve seen also on other computers that even in non incognito mode, the menu doesn’t reveal. version of chorme browser is: Version 80.0.3987.122 (Official Build) (64-bit)
We’ve placed this under investigation, we’re looking into it.
Ok, the row in the builder of that menu has Status option set to “Admin only”, so the element is visible only to you if you’re logged in as admin, that’s why it’s not visible in incognito.
In this case, go to Journal > Header > Main Menu > Your Menu and check in that menu item admin status is set to OFF. Also look in the Status option of the actual row in the menu builder, (small pencil button seen when hovering over the row).
Best Regards.
Website Move to Right in chrome in arabic version while scroll down to up journal3 v3.0.46
Hi, you may have to disable the site overaly which is not compatible with RTL layouts at this time, look in Journal > Header > [Your header] > Main Menu > Site Overlay > Status…
This is not essential to the functionality of the site or any menus so you can safely turn it off.
Best Regards.
Hi, there is a way to split reviews and review insert form into two tabs? Or… can i hide the insert form?
Hi, a split is not possible unfortunately but you may be able to hide it. Please file a ticket on our support page and consult with our developers.
Best Regards.
Hi support do you know why slider element sometimes not loading? only background can load but not text and another elements inside. How to solve this issue?
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Also I want to report there is bug setting for ‘Column Right/Left on Tablet’ ( page style>side columns>). The setting only working if they both turn on but not if I choose right or left only.
Please tell this to our developers in your ticket.
Best Regards.
Journal3 when i upload image it take it hours to see it from Journal theme for example slider top home image maneger. If i want to change photo of product – the image is already visibile (same but from opencart menu not journal).
Where i must clear journal cache to see it immediately?
Hi, it should be visible immediately, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
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