604 comments found.
Hello there ! Second time i buy your theme and i love it. Juste a pre sale question : Is it possible to get what you have on demos, the three icons buttons that follows the scrolling page on the left ? Thanks
Hello,
Are you referring to these buttons http://prntscr.com/rfzgqb ? They are a part of the demo, not the theme.
Best Regards,hey my friend i update the theme was working great, but now my colors scheme are different. max limit memory is 512
www.terapiasaheba.com
Hello,
In case fonts or color styles/schemes (accent styles) fell back to their default settings/values after the theme update you need to regenerate the styles and colors again. All you need to do is navigate to Appearance > Fonts & Colors and just click on “Save” button.
Best Regards,Hello. Simple question. Mobile menu do not hide after click anchor link. Can you let me know how to edit? Thanks
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi, I’ve seen there’s a vulnerability problem in ThemeREX Addons plugin.
In Jacqueline there’s no trace of this. Is ThemeREX Utilities safe? Thanks.
Luca
https://www.wordfence.com/blog/2020/02/zero-day-vulnerability-in-themerex-addons-plugin-exploited-in-the-wild/
Hello,
Yes, the issue was related just to ThemeREX Addons plugin. ThemeREX Utilities plugin is safe.
Best Regards,I like your design. It’s very good. Just a presales question. I need some custom templates for single post types. We use veve theme from https://artocreative.com, but they don’t have your design. I didn’t find in your docs something about that. Or, do you offer custom work for that?
Hello,
Thank you for your interest in our theme!
We have the Templates option for pages only http://prntscr.com/ratl2l. In order to have them created for posts, please feel free to contact our Customization studio for a quote at https://themerex.net/support/ – select ‘Get Customization option’.
Best Regards,Hello,
I am already a client of the “Grooming” theme and I am really happy with it. So glad I have two more projects coming up and I would like to buy from ThemeREX again.
My two future clients are clairvoyants and for one I would gladly choose Mystik (Astrology & Esoteric Horoscope) and for the other Jacqueline (the $ 75 version).
Here is my pre-sale question: When I have bought these two themes, as I like the Mystik icon library very much, I would like to know if – with the help of your support – it would be possible to use them in the Jacqueline theme.
Hello,
Thank you for your loyalty with ThemeREX!
Sure, you can expand the Jacqueline list of available icons by adding new ones from the fontello website. Watch this video guide for more information https://www.youtube.com/watch?v=kvqRNIINsds&t=49s
Best Regards,Very good !!!
Can I say that they are really clairvoyant to have chosen me?
Best regards, Wilson
Hello Wilson,
Your clients are lucky to have chosen you! 
Thank you for being our customer!
Hi, I’m interested in purchasing your theme, just want to confirm if you have all the booking tools that bookly is offering. Mainly text reminders to clients.
Hello,
Thank you for your interest in our theme!
The FREE version of the plugin is included in the theme package (Bookly Lite).
Some features are not available in the free plugin version. You can start easily with the free version of Bookly and once your business scales you can operate ultimate scheduling software with the paid version available with the Bookly Pro add-on https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091
Best Regards,Hi,
I’d like to create a gallery, but i’m stuck. Could you give me a step by step guide pls.
My goal is:
I’d like a “gallery stream page” (like blog), which display gallery (post) only. I could add a new php file which handle this feature, but it would be nice, if i can avoid that.
A single gallery page/view: i’d like to display my images 3/4 columns masonry style with lightbox style viewer.
Can i do this gallery with your theme focusing on the gutenberg editor?
Thanks in advance!
Cheers David
Hello David,
The only way in this case is to use the Blogger element in WPBakery Page Builder plugin but it does not have the lightbox option http://prntscr.com/qytt7a If you still need the lightbox, some extra customization will be required. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
You can also use the Essential Grid plugin to create the gallery with the lightbox.
Best Regards,All right. Thanks! One more question. How can i export and import all of the theme related data? (e.g. global settings, font&colors, page related settigns)
Hello,
Sure, warm welcome!
Please check this article for more info https://themerex.net/wp/how-to-backup-and-restore-wordpress-site/
Best Regards,Your theme is broke, I just updated wp to 5.3.2, the theme to 1.6.1 and visual composer to 6.1. Now it did break the whole front page, so I guess you are not compatible with the latest visual composer, nothing renders properly anymore and looks like this: https://www.dropbox.com/s/1isy3csh9gwk6cl/jacequline-bug.png?dl=0
This is a real mess, no all my custom settings are also gone even when child theme is activated, showing default theme logo and headers, sidebars. Can you please confirm what kind of versions aren’t compatible and if it’s with the latest wp version, visual composer
Hello,
Please go to Appearance – Install Plugins and if it asks you to update the Themerex Utilities plugin, please do that.
As for the custom settings, please do not switch themes in Appearance – Themes in admin or all settings will be lost. Please check this article for more info https://themerex.ticksy.com/article/9476
Please restore the site backup (contact your hosting provider for the backup) and follow these directions to update the theme without losing the settings:
1. Make the full site backup.
2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.
3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.
4. With that done correctly, you should go to Appearance – Themes in admin and should see the new version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly ( see points 2-3 above), you should see the new theme version already activated.
Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476
5. Please go to Appearance – Install Plugins and update the Themerex Utilities plugin.
Best Regards,Ok allright got it, just one thing I don’t get, if I run the child theme, do I have to upload the new one as well? step 1-4 is working, but now some fonts / colors etc. are off, so I guess I have to upload the new child theme as well but what is new and what is old and how to not lose settings again?
Hello,
Right after the update please go to Appearance – Fonts and Colors and just click ‘Save’ without changing anything. It will restore your fonts and colors options. As for the child theme, you do not have to updafe it or upload the new one. You should just update the parent theme the way described in points 1-5, just do not switch themes in admin in order not to lose the settings.
Best Regards,edit, now it worked with the saving, great. thank you very much!
oh no it doesn’t work!! Only for the front page, all subpages have still wrong font / color settings (steps 1-5 proper done, never switched away from child theme, latest versions of everything)
it’s probably best I just delete everything again and just don’t update your theme, everything else works with page builder, wp versions etc. but your theme update just doesn’t work, even with your step by step guide. I hope it’s nothing security related but I switching back to 1.2.9 version I had. Everything works there, just when I update the theme problems starting with settings gone etc (even when I install all new plugins, make the save hack in appearance etc.)
Hello,
Please submit a ticket at https://themerex.net/support/ – choose “Presale questions” department (it doesn’t require support renewal) – our Tech support will provide you with the assistance.
Best Regards,Hi, First of all, BRAVO for this really nice theme!
I have a small problem with updating the Jacqueline Child Theme. I have the 1.0 installed and each time I try to update the child theme to 1.6.1, the updating process start and finish well then the page reload 5sec after and I see that I have again the Jacqueline Child theme to update…
If I go the appearance > themes and see the details of the Jacqueline Child theme, the version is forever 1.0 
How do I update the Child theme? Please help, thank you !!!
I have also a other problem with the ThemeREX Updater extension…
In the “Install Plugins” section under “Apparence”, I see that I have the ThemeREX Updater extension to install, but it is already installed in the Extensions section and the version is the same (1.3.4)!
And if i click and Install it again then I have this error and show me again the ThemeREX Updater extension to install :
“Téléchargement du paquet d’installation depuis trx_updater/trx_updater.zip…
Le téléchargement a échoué. L’URL fournie n’est pas valide.”
Hello,
Could you please submit a support ticket at https://themerex.net/support/ with your site URL and the credentials to get qualified help from our support team.
Best Regards,Hi,
I send you a support ticket #2497 with my site url and credentials.
Thank you for your help, Best regards
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,I just installed theme and can’t get photos to Set product image
Hello,
Thank you for contacting us!
Do you mean you got the default demo products images missing after the installation? Could you please clarify a little bit more on the issue.
Best Regards,I want to upload custom Top panel image to page header but not have title or breadcrumbs show. How can I do this?
Hello,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.top_panel_image_header .top_panel_image_title { display: none; }
.top_panel_image_header .breadcrumbs { display: none; }
Best Regards,That did not work?
Hello,
Please add the !important tag to the code like this:
.top_panel_image_header .top_panel_image_title { display: none !important; }
.top_panel_image_header .breadcrumbs { display: none !important; }
Best Regards,Hello, is the WPBakery Page Builder plugin included in this theme? Regards, Claudia
Hello,
Thank you for your interest in our theme!
Yes, the WPBakery Page Builder plugin is included into the theme. All existing demo pages are built through WPBakery Page Builder and should be customized with WPBakery.
Best Regards,Hello,
Thanks! Is the font also easy to replace with a different font?
Regards, Claudia
Dear Claudia,
Sure, the fonts can be replaced in Appearance -> Fonts and colors -> Fonts.. To add the new font, please check this link for more info https://themerex.ticksy.com/article/10869/
Best Regards,Great template, using it for a long time. Currently I’m seeing Google ADS out of the blue only on mobile devices: https://browsandbeautyhouse.nl/. Can you please tell me how to fix this issue quickly since I’m out of support.
Hello,
Thank you for contacting us!
Making the custom adds responsive on mobile requires adding some custom CSS styles.
Please submit a ticket at https://themerex.net/support/ – choose “Get Customization” department to get a quote on paid customization service.
Best Regards,Hello,
My client just reported that the testimonails feature has suddently stopped working. I’m using the shortcode trx_testimonials style=”testimonials-2″ controls=”side” cat=”62″ count=”5″ which was working perfectly fine.
Hello,
Thank you for choosing our theme!
It may happen due to outdated ThemeREX Utilities plugin. You should deactivate and delete ThemeREX Utilities plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
Regards.
Hello, now I have a worse situation -
“Unpacking the package…
There has been a critical error on your website. Please check your site admin email inbox for instructions.”
Have you got a manual approach?
Please submit a ticket at https://themerex.net/support/ – choose “Presale questions” department (it doesn’t require support renewal) – our Tech support will provide you with further assistance.
Regards.
Don’t worry, I’m downloaded via ThemeForest and uploaded directly via FTP. Also, I noticed the PHP settings ddin’t have zip otion selected, so I reckon it could of been that.
Thank you. Do not hesitate to contact us via ticket system in case you need further assistance.
Hello, With your last update, WPBakery Page Builder (with regular license) doesn’t work anymore. Do you know how can I fix this? It looks like that [trx_services] and [trx_testimonials] are no longer supported!
Also, I see this error: Call to undefined function jacqueline_get_post_views() in /home/web/www.mydomain.it/www/wp-content/themes/jacqueline/fw/core/support.post_type.php:146\nStack trace:\n#0 /home/web/www.mydomain.it/www/wp-includes/class-wp-hook.php(290): jacqueline_post_type_save_options(44)\n#1 /home/web/www.mydomain.it/www/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(44, Array)\n#2 /home/web/www.mydomain.it/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array)\n#3 /home/web/www.mydomain.it/www/wp-includes/post.php(4120): do_action(‘save_post’, 44, Object(WP_Post), true)\n#4 /home/web/www.mydomain.it/www/wp-includes/post.php(4197): wp_insert_post(Array, false)\n#5 /home/web/www.mydomain.it/www/wp-admin/includes/post.php(407): wp_update_post(Array)\n#6 /home/web/www.mydomain.it/www/wp-admin/post.php(219): edit_post()\n#7 {main}\n thrown in /home/web/www.mydomain.it/www/wp-content/themes/jacqueline/fw/core/support.post_type.php on line 146, referer: http://www.mydomain.it/wp-admin/post.php?post=44&action=edit
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we were off on holiday.
You should deactivate and delete ThemeREX Utilities plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
If the issue persists, please submit a ticket at https://themerex.net/support/ – choose “Presale questions” department (it doesn’t require support renewal) – our Tech support will provide you with further assistance.
Regards.
It says that it’s compatiable with some plugins. But which ones are included and which ones aren’t?
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
You can check this link to see the list of included plugins – http://jacqueline.themerex.net/doc/#plugins_installation
Regards.
Hi!
After your last update the promo sections of jaqueline are broken. I managed to restore a backup till you fix the problem. It seems that other people have the same issue as well, have a look at this ticket: https://themerex.ticksy.com/ticket/2249305/
Unfortunately my support expired, that’s why I’m texting you here instead of opening a ticket.
Please have a look into it, as I said, everything breaks after installing your last update Version 1.6.1
Thx a lot.
Nevermind… I followed your instructions from the comment above. After reinstalling the ThemeREX Utilities plugin everything worked fine again.
Hi,
Thank you for choosing our theme!
Yes, it is important to update/re-install ThemeREX utilities plugin after theme update. Thanks for letting us know that the problem is solved!
Regards.
Since last update, the trx_testimonials shortcode doesn’t work anymore. How to fix it ? https://www.cecilegeoffroy-massage.com/
Hello,
Thank you for choosing our theme!
Please make sure you’ve updated ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
If the issue persists, please submit a ticket at https://themerex.net/support/ – choose “_Presale questions” category (it doesn’t require support renewal) and our support team will take a closer look at the problem.
Regards.
Hello, Are the illustrations included in this theme? And may they be used? Regards, Claudia
Hello Claudia,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
All images are copyrighted to their respective owners. Images used in live preview are not included in the template. Our Tech support can send you image IDs after the purchase in case you want to buy and use them on your website.
Regards.
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