3288 comments found.
I get this message now that I wanted to activate the theme “You already have activated this license key on another domain, please deactivate it and try again.” Please what do I do ??
Hi there, Please have a look at this link https://docs.phlox.pro/article/174-transfer-license
If still got issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Hi Averta! Element Pack is still on Version 3.2.2, but the latest version is 4.6.0. I constantly get a notification in Phlox update section for Element Pack, but when I click on update now, New updates are available for Element Pack is still there.
Hi there, the latest version on the market is 4.5.0 and we released that. in fact I think they have to put the latest version as a downloadable version on codecanyon Market. Which I think they do this with a little delay. By the way we contact them and ask them to do that.
Regards
Thanks!
You are welcome
Hello… Just bought the pro version, but I’m wondering how can I install and test on a local server and then move the final version to a live site… I mean, do I need to register the installation on a local server in order to test the demos and Pro features ?
Hi, Thanks for choosing Phlox. Yes you need to do that but do not worry , since you can transfer your license to your final website. More details https://docs.phlox.pro/article/174-transfer-license
Hi, how long it takes to answer a ticket? Since it was 15 hours ago from my last ticket. Thank you in advance.
Hi there, Please note that you did not use our support ticket and you just used a chat. We answered your chats now. But please note that for your next questions use our support center and create a ticket there. that way we can help you better and faster. Averta Help Center
Hey, I’m waiting for your assistance reply since January 27th, I also wrote you more times but no one answered! Can I have a reply please?? Thank you!
Hi sorry for the delay, your tickets already replied.
Guys, I’ve requested to update bundled plugins ~6 months ago and most of them still outdated, looks like you aren’t supporting your customers and all. Is it a big deal to re-upload and archive and include new versions? It can take ~10 mins max… Don’t understand why you are ignoring on such requests and why I need you to ask to do it, you should do it from your side and monitor all changes.
Hi there, First of all I would like to say it should not be even 2 months ago, since we check it when we release a new update of Phlox. We are working on our major update and it will be released next week, we wanted to release the bundle plugins layest version with that. But you are right and we will add the latest version of bundle plugins today
Sorry about that
Hello can you reset my purchase code, i just trying to change my domain name
Hi there, Please have a look at this link, it shows you how you can do it by your own https://docs.phlox.pro/article/174-transfer-license
Hi! Thanks for your great template. But… I’m trying to translate using Loco translate. Used your instructuions how to do that (and used Loco a lot on other plugins/themes), but nothing happens om my site. Is there something wrong with some files?
Hi, We are glad you liked Phlox. About your issue may I ask you to visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
Hello, when will somebody answer my ticket? I’ve been waiting 11 days.
Hi there, I am sorry . your ticket missed but already replied please follow your ticket
Hi, i have a presale question:
- What is the php max time limit for this theme / demo import?
Hi we recommend to set it 30 sec or above
Hey Team! I wonder when your new ’coming soon’ “Creative Corporate” template will be released into your creatively designed theme templates?
Hi it will be released in around 10 days
Thanks
Hi again you can see that on https://demo.phlox.pro/corporate-free/
Hi, when I activate the Phlox Pro Tools plugin, Elementor Widget Panel stop Loading. I also open a support ticket two days back but no response from your team. BAD SUPPORT.
Hi there, please note that we are not working on weekend but I will check your ticket and let you know the result there, so please follow your ticket
Hi,
I am using Phlox Premium theme. I am facing problems with Elementor page builder from the beginning. At first it wasn’t happening so often, but know it’s kind unbearable. It’s very difficult to do simple and easy things.
The problem is, when I move or copy some element in Elementor it just disappears. I can’t see it in Page builder mode, but if you press update button and go live it will be there. It’s very hard to work with that issue.
I made you a short screencast so you can see how it looks:
https://take.ms/JRutXI tried to open a ticket on Averta support website, but you API doesn’t work and it’s not possible to do anything on your website…
Please advise!
Dear milensavic, This issue is most probably a conflict between the Page Animation of the theme and the Entrance Animation of the widgets on the page.
A simple workaround for this is to disable the Page Animation in the Appearance -> Customizer -> General -> Page Animation and Preloading. But the good news is that this issue is already fixed in the new upcoming update of the theme. We are doing our best to release it as soon as possible. Regarding the trouble for our support center, please note that there was a minor temporary issue related to our servers which will be fixed in the next couple of hours. After that everything will be back to normal.
Kind Regards, Averta
Hi again, Please note that you can use our support center right now, in case you need. Averta Help Center
Regards
Hi. please fix your site ASAP nobody can install demo data due to failed connection. Plus part of your site is down. Not serious dear. Thanks.
Hi, thanks for reporting It is a erver issue and will be fixed in half an hour. Sorry about that
Hi, we are now unable to register the theme – ERROR, {success error…”,error“}} And as such we cannot install any of your demo themes at the demo importer – ERROR Something went wrong while connecting (http://demo.phlox.pro/api/v2/info/): cURL error 7: Failed to connect to demo.phlox.pro port 80: Connection refused can you please fix ASAP as we need to work on the site for a deadline, thanks…
Hi there, It is a server issue and we are working on it right now. We are trying our best to fix it as soon as possible maybe in a few hours or shorter.
I am sorry for this but we are trying our best to fix it very fast
I will update you here when it works
Hi again, The server issue fixed already.
Once again sorry
I need to remove a license install. But, I haven’t been able to reach your sites for two days now.
Hi there, There is a server issue for around 6 hours, We are trying our best to fix it as soon as possible. Maybe in a few hours or shorter.
I am sorry for this but we are trying our best to fix it very fast.
I will update you here when it works
Hi again, It is working now please try again and let us know.
Once again sorry for the server issue
Hi, trying to access my account on your support site but its not loading, have been trying for the last few days…
Hi there, there is an issue on our server and we are working on it right now. It will be fixed very soon and I will update you here.
We are sorry about that
Hi again ,
It is ok now please try to use our support now Averta Help Center
once again sorry for the issue
I’m very dissapointed, I bought the license code, but I can only install once…. This is a site builder and it’s not able to use as builder template on different sites? whats’ the value of buying this template if I cannot build multiple sites on multiple wp installations? :/
Hi there , I am sorry that you are being disappointed, but this is based on Themeforest license roles and you can only use on 1 website. here is more details https://themeforest.net/licenses/terms/regular
By the way I recommend you to try Phlox at first and if you like it and you are an agency or you have several websites then contact us on our live chat and ask for bulk purchase discount. I also have to say that a big update is coming and there is some major improvements on PHlox. If you are a web agency then our white label option also is good for you. First thing first lets see whether you like Phlox or not
Hi, are you planning to design a hotel theme?
Hi, I am afraid not right now.
Hi. What is that chat plugin do you use on your site and demos? Is it included with the theme? Thanks
Hi, no it is not included and it is helpscout
