110 comments found.
Does the theme work with wordpres 5.6? Can I upgrade?
Hi,
Yes, The SaaSpot theme supports WordPress 5.6.
Actually, the live website version is 5.6:https://victorthemes.com/themes/saaspot
Thanks.
Hello, please tell me how to set up registration and login. When you click on the button, the registration takes you to your site
Hi,
You can easily create a page and add the widget name called: Login Signup.
See the following Screenshot:https://i.postimg.cc/Qdzbfr61/Screenshot-2020-11-16-at-9-50-25-AM.png
I hope this helps! 
Regards,
VictorThemes
здравствуйте у вас есть функционал который позволяет сделать страницу кабинета в вашей теме? чтоб на этой странице было видно только зарегистрированым пользователям
Hi,
Unfortunately, that users creation functionality is not available by default in this theme. But, you can easily create that function using any free plugins.
I hope this helps!
Regards,
VictorThemes
Hello Team,
We are facing some issues with your theme and the latest WordPress update. Like :
1.Broken Images 2.Many options inside WordPress will not work with new updates. 3.Site Speed 4.Not able to edit with eliminator etc.
As WordPress 5.4 is not secure, so we can’t run wordpress on 5.4, so please update Theme and plugin ASAP.
Thank you.
Hi,
Please open a support ticket at:https://victorthemes.com/my-account/support/ (Confirm Purchase also)
And mention your issues with website URL and temporary administrative login credentials.
We’ll check and let you know the solution to it.
I hope this helps!
Regards,
VictorThemes
Does this theme work on wordpress.com (not .org) and is the installation the same process?I have business version.
Hi,
Thanks for showing your interest in our theme!
Yes our theme supports wordpress.com. Refer the following guide to install: https://wordpress.com/support/themes/uploading-setting-up-custom-themes/
Regards,
VictorThemes
The page preview is giving me a 504
Yes, our server bluehost facing some downtime issue right now, They said it’ll fix within a hour.
Thanks!
does the theme work with wordpress 5.5?
Hi,
Yes, the SaaSpot theme supports WordPress 5.5 latest version. We’ve checked and confirmed.
Regards,
VictorThemes
hi, my support has expired…but today I upgrade my theme by Envato Market…and a lot of things don’t work…like footer…or every section of my website are smaller than yesterday…how can i resolve it? Thank you
In Elementor all is ok…I think it’s a Theme’s problem…
Hi,
Ok, please share your website URL and temporary login credentials at: https://victorthemes.com/my-account/support/
We’ll check and let you know the solution for it.
Thanks!
Do you have an html version?
Hi,
Yes, we’ve the HTML version but it is not 100% look like WordPress.
If you’re ok with it, share your email address. We’ll send you that version.
Regards,
VictorThemes
Hello Team,
We are using Saaspot theme for our website for more than 8 months, we are unable to fix the website loading speed and we tried all the best possible ways from our end.
Finally got feedback from our engineering team that the Saaspot theme is causing an issue in website loading time and we need help on optimizing the speed.
I want to know if there is anyway to improve page speed, please let me know asap, It’s very important and crucial for us.
Thank you.
Hi,
We recommend you to use the Cache(page), Minify(CSS, JS) and Smush(Media image files) plugins to speed up the website.
You can learn more about the page speed easily from the following results:https://www.google.com/search?q=improve+page+speed+wordpress
I hope this helps!
Regards,
VictorThemes
Hi team, as mentioned earlier, loading speed issue hasn’t been resolved yet. I wanted to know if you provide any service for speed optimization? Let me know the pricing and process. Thank you.
Replied on Ticket.
styling for navigation breaks when browser is expanded in desktop. see example of what it current looks like here – ppcwarehouse.com. Any possible fix?
Hi,
Thanks for purchasing our theme!
This happens due to Mega Menu option is turned on, Please go to Saaspot Options > General > Disable Megamenu switcher and turn this OFF. Check the attached screenshot for your reference.
https://imgur.com/a/150VOEyI hope this helps!
Regards,
VictorThemes
Hello, I am interested in this template, are there all images included ? and is it like seen online ? Bests Michael
Hi Michael,
Thanks for showing your interest in our theme!
Due to increasing the time of One-Click import we’ve used repeated images on customer demo website.
But, if you want – you can download those images from our live demo to use it on your website.
I hope this helps!
Regards,
VictorThemes
I’m having issues with the social media icons in the footer. They won’t appear on certain pages: http://staging.vurbis.com/public_html/directory/wordpress/
Hi,
Thanks for purchasing our theme!
Can you please use the following CSS code at “Appearance > Customizer > Additional CSS”
.fa, .fas {font-family: "FontAwesome" !important;}
It’ll fix the issue.
Regards,
VictorThemes
Hello – Enjoying the theme! Quick question – how can I hide the language selector in the menu bar. (on another note, where do I admin these language translations if I do want to use it in the future? I dont see a plugin) thanks!
Hi,
Thanks for purchasing our theme!
You can add/edit/remove the language switcher code from the following location.
SaaSpot Options > Header > Design > Header WPML
In that area itself, you’ll see Add Shortcode button, there you can control the shortcode features easily.
I hope this helps!
Regards,
VictorThemes
The menu seems to be broken
Hi,
Thanks for purchasing our theme.
This happens due to Mega Menu option is turned on, Please go to Saaspot Options > General > Disable Megamenu switcher and turn this OFF. Check the attached screenshot for your reference.
https://i.imgur.com/dOSKQYE.jpgHope this helps. Let us know if you need any further assistance.
Thanks.
hello,
when I try to upload the demo..it’s messed up..like here
https://wordpress-161420-1192639.cloudwaysapps.com/how can i fix to make it like demo?
Hi,
Please make sure you’ve uploaded the SaaSpot theme zip file using the WordPress native way of theme installation.
Appearance > Themes > Add New > Upload.
If above step doesn’t worked means, please open a support ticket at:
https://victorthemes.com/my-account/support/
I hope this helps!
Regards,
VictorThemes
Hello ,
5 days ago, i asked you for the HTML version, and you said if i purchase the theme you will send me the HTML version.
This is my email : nelly.carolle242@gmail.com
i want to thank you for your service, i apreciate your Help
Regards.
Hi,
Thanks for purchasing our theme!
File sent. Check your inbox.
Regards,
VictorThemes
Hi
Thank you very much, i apreciate your Help
Regards.
You’re Welcome!
That’ll make us happy, to provide better support and theme!https://themeforest.net/downloads
Regards,
VictorThemes
Elementor 2.9.2 is now out. Shall I update? Will the theme support this? Thanks
Hi,
Yes, you can update Elementor.
As you can see in SaaSpot theme sales page – The first paragraph itself says,Fully Compatible with:
WordPress 5.3.x
Elementor Page Builder 2.9.x
I hope this helps!
Regards,
VictorThemes
Customizer doesn’t seem to show real time updates to primary color unless clicking on publish.
Hi,
Can you please share your site URL with temporary administrative login credentials.
We’ll check and let you know the solution to it.
Open support ticket, it’ll work now:https://victorthemes.com/my-account/support/
Regards,
VictorThemes
Hi,
Great Theme, i like it
i want to buy the HTML version.
Thanks
Hi,
Thanks for showing your interest in SaaSpot theme.
Unfortunately, we do only have WordPress version for sale.
Regards,
VictorThemes
Hello,
Thanks for your response,
can i buy the WordPress version and get the HTML version ?
i want to use it on a non WP project
Thanks.
Hi,
Only WordPress version available.
Thanks.
if you want i can buy this theme two times and you send me the HTML files
Hi,
Our development process started from designing a PSD file into HTML and then convert into WordPress.
While on the WordPress development process, we’ve improved lot in SaaSpot. So, if you want as it is of HTML version. We’ll provide after the purchase.
But, don’t expect to be same as WordPress version.
Hope you understand!
Regards,
VictorThemes
Hello,
Thank you for your response, no probleme, i need just few elements from the template;
i will purchase the WordPress version and send you message right way (with my other account)
Thank you again for your Help and kindness.
Regards.
You’re Welcome!
Hello. Can you advise me how I can set the form on the free-trial page the same as your demo site? Screen shot: https://www.dropbox.com/s/qko61qcugfihjgd/Screenshot_1.png?dl=0
The Envato Login feature on your support site does not work. It returns the error “Error creating user.”. I logged in with a password but it’s not letting me submit a ticket because the purchased theme field is blank (Array ( [0] => Could not get bearer, please contact admin ))
Hi,
You can submit a ticket now.
The element will not shown, when you’re in logged in mode. So, please use private window, so you’ll see the form like our demo page.
Thanks.
