Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! Do note that Revolution Slider does com bundled within the theme and you do not need to activate the license for it. You can read more about bundled plugins here.

Also if you somehow are missing the sliders after the demo import you can read more about how to import them manually here.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us

Take a look at our article on how to sign up and submit a ticket: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center

Our helpcenter is located here -> https://helpcenter.qodeinteractive.com/

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Please before removing the fields in options.php also remove your Instagram Widget in Appearance > Widgets if you are using one. Then go ahead and clear the Instagram fields in options.php and try to reconnect. Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks

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Thank you for your response.

I tried the solution but it doesnt fix it unfortunately.

I now send a request via your website.

Thank you.

Hi there,

Thanks, this way our support team can investigate this on your end and will be able to provide you with a solution.

Support Elated Portfolio part of Qode Interactive

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Hi there,

I would recommend you to check our video tutorial on how to properly update your theme and its plugins here, do note that once updating your theme you will have to have your parent theme active.

When it comes to licenses of the plugins, you do not need to activate them as they come bundled within the theme and you can read more about bundled plugins here and if you somehow still encounter issues with this I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you for your quick reply. I’ll submit a ticket as I’m getting a 403 Forbidden error when I try to activate the Parent. Thanks!

Hi there,

We have located your ticket on our support forum and can see that one of our support agents has answered to your ticket so please continue the conversation on the ticket.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hello I’ve submitted ma question to your support 3 days ago…

regards

And I do have an answer on your support page ! (but don’t receive any email). Thanks !

Hi there,

Please check our article about the logo image here.

Once we check your ticket we see that it has been answered to on Tuesday so please login and check your request and if you still encounter issues I would kindly ask you to continue the conversation with our support agents.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Thank you for assist, so can i ask one more question? I need to translate the countdown element into my language – ie. the month, days, hours, minutes. Is it possible where can I find the translation file needed?

Thank you.

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hi there,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.

But if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.

Thanks.

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Alright, thanks for the reply.

Another question; is there any (quick) way to display a fullscreen dismissable notice/text?

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Please navigate to that page and at the bottom of the page you will find the Settings for that particular page. So to change the background image of the title please go to Elated Title and change the image to your preferred one. https://www.screencast.com/t/kBkp4dCGVW4 For any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist you.

Support Elated Portfolio part of Qode Interactive

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Quick and pro answer I really do appreciate !

Many thanks Wish you a good day !

Hi there,

Glad we could help!

Have a nice day.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you for taking an interest for our theme.

Our theme is using Rev slider and it is for sure possible to add videos or photos to the slider. You can check the plugin authors documentation here As well as you may find our themes documentation which you can go through to see what kind of possibilities the theme has The Aisle documentation

Also feel free to ask for any additional questions you have anytime.

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Nevermind, I solved your recommended instagram feed plugin. Thanks.

Hi there,

Glad that you have managed! If you still have any theme related questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to assist.

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Hi there,

You can change the first main color in Theme Options >> General, like in the screenshot: http://prntscr.com/pxb8lg

If you need further assistance, please submit a request on our helpcenter and one of our agents will help you.

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Hello,

Thank you for choosing our theme!

In order to edit these elements within the slider please navigate to Slider Revolution > edit the slider in question > Static / Global Layers and edit the layers there.

Hope this helps! If there is anything else that we can assist you with please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for using our theme!

Please send an email to support@elated-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.

Thank you in advance.

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for choosing our theme!

The Elated Support Center has been moved to our centralized support platform.

If you wish to submit a new support request, please head on to our Help Center.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for using our theme!

Please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

If you experience any issues with submitting a ticket to our support forum, please send an email to helpcenter@qodeinteractive.com in order for our support staff to be able to help you further. Also, make sure to include your purchase code in the email.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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