165 comments found.
We would like to change the main header picture for every page. There are a limited number of template to choose, how can we create new templates, controlling for each one the image of the header (such us breadcrumb-contact.jpg)?
Hi.,
1) Kindly follow the below steps to change breadcrumb images for pages
Dashboard > Pages > Select the page > Click edit > Default page option > Change image > Update Kindly refer to the screenshot https://prnt.sc/rf78cl .
2) For template please refer the screenshot https://prnt.sc/rf7tie
Regards., DesignThemes Support.
Hi, thank you. We also need to avoid background cut on pages for mobile version. Right now desktop photo is cut and just a random part is showed on mobile and this is ugly. Is there a CSS snippet that we could ad to keep photo as it is displayed on desktop, but resized to fit mobile screen as it happens with homepage slider for example? Take a look on this page on desktop and then on mobile e-consultanta.ro/despre-e-consultanta/
Hi.,
Kindly get into your Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
@media only screen and (max-width: 767px) {
.header-on-slider .main-title-section-wrapper { background-size: cover !important; }}
Regards., DesignThemes Support.
HI, the top slider covers the boxes icons . How can i fix?
Hi solemessicano..,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
Hi. When adding links on Contact info area/ homepage, I get blue default color on links (phone and email linked via tel: and mailto:). I changed their blue color by font color=black and I get an ugly visual error. How can I fix it and keep black color on my links? https://e-consultanta.ro/wp-content/uploads/2020/03/Screen-Shot-2020-03-04-at-13.13.50.png
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-sc-contact-info.type1 a { color: #000000; }
.dt-sc-contact-info.type1 a:hover { color: #26e8ff; }
Hello – my Loader Animation – preloader is loading very slow at mobile version. Desktop works fine. where is my issue? thanks
Hi.,
Get into wp-content\themes\finance\functions\js\custom.js and refer this – https://prnt.sc/rbec87 adjust the duration and check it out in mobile.
Regards., DesignThemes Support.
Hi.,
Kindly mail us your site URL, FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
Hi. sent pl check… also check with support forum problem
Hi.,
Please send us both of your theme purchase codes (Dental & Finance) to support@wedesignthemes.com . We will update your login details and get back to you
Regards., DesignThemes Support.
Hi Sent the attachments on your given email id…
Hi.,
We have sent the forum login to your mail. Please have a look.
the contact form message box problem.. it didnt work https://prnt.sc/r92kq4
Hi.,
We cannot find your issue page for which you have sent the screenshot.
Please refer : http://recordit.co/CHBuroxYc2
Please send us the your issues in detail so that, we can check and have a clear look form our end.
This is so ridiculous… we know it works but the fields are placed wrong it is the first post of this thread mentioned that in mobile view the message box comes before the name it has to come last… you had replied that the problem is solved by email but it is the same…
Hi.,
Issue was fixed. Kindly refer this screenshot – https://prnt.sc/r9f3nx
Regards., DesignThemes Support.
Getting 403 forbidden error for http://support.wedesignthemes.com/
Hi rakesh1974.,
Sorry for the inconvenience, our site is in maintenance mode it will be fixed soon.
We appreciate your patience.
Regards., DesignThemes Support. The support site now opens and I cannot see my old posts, as it is again asking for valid code… Now it not accepting my purchase code if I try to add again…
Hi.,
Please send us both of your theme purchase codes (Dental & Finance) to support@wedesignthemes.com . We will update your login details and get back to you
Regards., DesignThemes Support.
Hi,
We are having some issues editing your theme’s CSS. Adding custom CSS does not override the CSS in your templates. For instance, we are trying to change the margin-bottom of this element: .main-title-section h1 / .main-title-section {
We are trying to actually push the H1 title up higher, or make the title section larger. But any time we add custom CSS in the themes settings, no changes appear. It seems like we have to edit the actual css files directly. Any help would be appreciated.
Thanks,
Hi.,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com with your site URL, FTP and WP Login Credentials. So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
I would like to eliminate the title in the whole website but there’s no option to do it
Hi.,
If you want to remove the whole breadcrumb section or title alone – https://prnt.sc/r5kt74 Let us know. OR please send some screenshots. We will help you.
Regards., DesignThemes Support.
both, breadcrumb and title, is possible? beside that, i can’t find where to change the logo for the mobile version
Hi.,
1) Go to Dashboard / Appearance / Finance options / Layout / General / Others and refer this – https://prnt.sc/r7alzu
2) Go to Dashboard / Appearance / Finance options / Layout / General and refer this – https://prnt.sc/r7ak78
Regards., DesignThemes Support.
Hi, thanks for the help but already deactivated the option for the breadcrumbs bur still having troubles with the title https://subefotos.com/ver/?12b699e425118c632abb337b6337eeb8o.png
u can see it under the logo and the navbar
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Whenever the demo page is refreshed https://financewp.wpengine.com/ the sticky header is always shown, so every-time we need to pull down the page to display the transparent header as original it has to be… It happens only when refreshed for home page, also this is happening in chrome browser at the moment… A support ticket has been raised already… screenshot: https://snipboard.io/CDl2wJ.jpg
Hi Im about to get this theme, wondering the following, I will install this on godaddy servers, before I had a problem with themes, no support received and I see that you are able to support for demo content, can we use demo content images? are provided as well? it is correct that you help for install dummy content ?
Hi.,
Thank you for your interest in our theme.
1) Yes we can install the theme and demo contents for you for free.
2) Sorry you cannot use our demo images. If you need those images, we can send the purchase links of those images.
Hi, thanks for your support, please send me the link to verify please
Hi team, I just get your theme, where I can receive support, want to know if you can assist me here, please let me know I used the website but says that I need a purchase code no idea were to get it
Hi.,
1) Please refer this link – http://docs.wedesignthemes.com/image-link/finance.txt2) Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
How can we increased the height/width of the logo in the first header menu option? It gets cut off. If we make it any smaller then it’s too hard to see. I tried to change the CSS, but then the sticky header logo wouldn’t align properly.
Also, for Type 11 Icon Box shortcodes, how to add a URL into the shortcode for the “Click here” button?
[dt_sc_button title=”Click Here” style=”rounded-border” animation=”fadeIn” textcolor=”#86898b” textsize=”18”]
I’ve tried url=”#” and link=”#” but those dont work.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello,
I’m looking for version 1.7 of the finance theme but cannot find it anywhere. I’ve tried downloading the theme again from Envato Theme forest, it is still versions 1.3. Also, we have not received any automated updates through wordpress.
I have a license but my support has expired. I should have unlimited updates.
I believe that we just need versions 1.7. Can you tell me where to download or send to me?
Thanks! -Chris
Hi.,
Thank you for contacting us.
No need to update the support to download and update the theme.
You can download the latest version of the theme files from the theme forest theme download section with the theme forest login account/theme purchase account.
We have checked our theme uploaded files in theme forest the theme version is 1.7.
https://prnt.sc/q70bw9Note: You can not update the theme automatically, you need to update the theme manually to avoid the site crash to update your theme customization.
Before update the theme you need to take a backup of your theme core file and theme settings. After an update on the theme, you can replace your files and settings with your customization.
Please follow the below instruction for how to update the theme.
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Is this compatible with PHP 7?
Hi.,
Thank you for the interest in our theme and for contacting us.
Yes, Our theme is compatible with PHP 7.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi it’s Amazing theme it’s support RTL
Hi.,
Thank you for the interest in our theme and for contacting us.
Sorry, our theme is not compatible or support with RTL languages.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
After an update, the top of the icons on the front page are being covered by the slider and I’m not sure how to fix it
Hi, can you please reply to my multiple forum posts regarding the icon boxes. I have sent you credentials and awaiting a response. Many thanks
Hi..,
We have already replied to your mail ID. Please have a look – http://prntscr.com/pe7t8j
Regards., DesignThemes Support.
Hello, can you please advise how to go directly to a specific tab of Vertical tabs type 4 (https://finance.dttheme.com/shortcodes/tabs-toggles/) from an external link? Example: I click on Second tab and it opens directly second tab on page tabs-toggles ? Thank you a lot.
Hi..,
You can try this feature in visual composer default tab module because “ID” field is available. As well we will check this in our theme shortcode and tell you.
Regards., DesignThemes Support.
Thank you. But if I want to use only type 4 tabs, I think I would need some custom js code/shortcode to be able to do it. Can you please help me with it?
Hi..,
Ok this will possible but it takes around 2hrs. So we will charge for that. Usually, We charge $25 per hour. Let us know if you are interested.
Regards., DesignThemes Support.
Hello, i have installed the theme, but the are only 2 pages, i cant find the demo pages
Hi.,
Thank you for contacting us.
After Install the theme, you can simply activate the theme in dashboard > Appearance > Themes, here just click the “Activate” button to activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins.
For the purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
After Install and activate the theme and plugin files, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can install the theme and import the dummy data for you.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password
Note: Before installing the theme or demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Regards., DesignThemes Support.
I also have another issue. I use stax builder to create my header (https://wordpress.org/plugins/stax/). I faced the situation when parent’s theme style loading before the stax bulder stuling, therefore there is 1 sec, when I can see my original parent header and then stax builder settings overlaps the parent.
Is there any way to prevent parent header style from loading or ( as an option) to set up a delay to first load my stax builder’s header style and after load the page?
Thank you for your assistance.
Hi..,
Sorry, Usually we are not providing support for any third party plugin. Please contact third party plugin support team.
Regards., DesignThemes Support.
