597 comments found.
Hi guys, how do I get rid of the right three lines that when clicked on open a Ratio Slider menu? I got rid of them by removing the stocky menu in widgets but then my “Contact Us” in the menu went onto a second line instead of inline with the main menu? I also now have a duplicate “Contact” sitting central just above the main menu? How do I remove that? Thanks!
Managed to remove the sticky slider menu to the right of the website but now Contact Us is on a second line under main menu – how do I make this all in line? Thanks
Hi guys – just following up on the above?
Hello,
Thank you for reaching us 
Support
Edge Portfolio part of
Qode Interactive
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Hi, this has already been done Thanks
24691
24691
Hello,
We forwarded your request to our support agent, it’s answered now so feel free to check your ticket now.
Please continue the conversation on the helpcenter.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
After updating, the pages only consist of short code and the rev slider no longer works.
Can you help?
Hello,
Thank you for reaching us
Support
Edge Portfolio part of
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Hello, I am having issues with the theme. I just updated to latest version of wordpress and my slider appears to be having some issues. All of my slider images are stacked on top of each other instead of acting like an actual slider. Please let me know easiest way to fix this.
Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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I’m trying to create a portfolio page using the Portfolio Big Masonry Portfolio type. How can I make the lightbox open full-size image without any cropped?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.
Support
Edge Portfolio part of
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Hello. Currently, If I use the Edge Accordion Tab Settings and I define a Section ID he doesn’t create an ID in the html-code and so the anchor links don’t work.
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Thank you for reaching us
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In the blog, top of the page is Screen Options, within that, many themes have a Post Options which gives the ability to not have the featured image show up on the blog post. Does Ratio offer this?
Hi,
Thank you for reaching us.
Unfortunately, such an option doesn’t exist within the theme.
But we can help you with some minor CSS code to achieve that. Apply the code below from Appearance > Customize > Additional CSS:
.single-post .edgtf-post-image {
display: none;
}
Support
Edge Portfolio part of
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Hi! Does this theme support custom post types with being a headache? The only reason I ask is because we have bought themes in the past that makes adding cpts difficult. Also, does this theme come with a PSD? Thanks
Hi,
We developed a portfolio as a custom post type, so yes, you can add a custom post type if you are familiar with the procedure, but please understand that this would be extending theme functionalities.
PSD files are not included with the theme, but we provide them on request.
Support
Edge Portfolio part of
Qode Interactive
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Hello, we purchased the theme and would like the PSDs if possible. Can you help us out with that without creating an account on your website for a support ticket?
Thanks
Hi there,
We would kindly ask you to submit a request at our help center and our support team will be happy to provide you with the PSD files.
You can read our article about it here.
Thanks.
Support
Edge Portfolio part of
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How can I import Demo content? I could import widgets & options, but not content. I installed WooCommerce plugin, but I couldn’t find Display option in Porducts Tab of the setting page in WooCommerce. Thank you.
Hello,
Thank you for your purchase!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Sorry, but I accidentally purchased the same item again. Could you refund the second purchase? Thanks.
Hi,
For the refund, you have to contact Envato Market directly.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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A simple idea: you can add an option to the “Edge Team” Pictures to display it always in color and not only at a mouse-hover.
Hello,
Thank you for the suggestion, we will forward it to the dev team.
We can help you with some minor CSS coding. Apply the code below from Appearance > Customize > Additional CSS:
.edgtf-team .edgtf-team-image {
filter: none;
}This will be the result – https://prnt.sc/qwsqx2.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I’m having issues with the logo. Its showing up on my computer but on others its not coming up at all. How can I fix this?
Hello,
Please provide us with your website URL, so that we can investigate this further.
Thanks
Support
Edge Portfolio part of
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As stated in your manual I’ve deleted the plugin Edge core to update to the new version of Ratio. But when going to Appearance > new plugin …. I can’t find any plugin named or related to edge core 1.2.1 of Edge CPT? I’ve looked online to find it somewhere so I could place it via FTP in my plugin folder…. nothing. Does the Edge core plugin still exist under this name? And where can I find it? Sorry it seems so simple but I really can’t find the answer anywhere else. I’m in a loop!
Hi there,
You should upload Edge-Core plugin into Plugins > Add New https://prnt.sc/qtkbfn.
Please follow instructions on how to update theme and plugins from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you follow the tutorial you shouldn’t have any problems.
Or you can send us an email at helpcenter@qodeinteractive.com and we will take a closer look.
Support
Edge Portfolio part of
Qode Interactive
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OKay 
Thank you for your quick reply.
you probably didn’t understand my question
Where can I find the Edge Core plugin 1.2.1? It’s not in your link. It’s not in the download from themeforest and I can’t find it while searching in wordpress plugins.
Please direct me to the link of the plugin
Hi there,
Thank you for the explanation,
If you removed Edge CPT plugin from your website, navigate to Appearance > Install Plugins and you should find Edge CPT available for installation there – https://prnt.sc/qtvzfr.
Also if you have downloaded the ratio.zip file, here’s the location of the Edge CPT plugin https://prnt.sc/qtwj3v.
But if somehow it’s still missing, send us an email at helpcenter@qodeinteractive.com and we will investigate this.
Support
Edge Portfolio part of
Qode Interactive
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SUPERB, now I found it in my zip and could reinstall it in the plugin folder. Thank you very much!
Support
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Google maps API, even when fully configured, still doesn’t work very well. Keeps showing Australia no matter what I do.
Since it is also showing an error in your demo, there must be an issue with it? Here is your demo version: https://ratio.qodeinteractive.com/contact/
Hi there,
Here’s our article on how to generate Google Maps API key:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332998-How-To-Generate-And-Use-The-Google-Maps-API-Keys
Also check out our video tutorial on how to set up Google Maps:
Support
Edge Portfolio part of
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I have followed this to the letter and it does not work. The api is working properly and I just got off with Google API support and they confirmed the API is set up correctly. The issue is that the plugin is centering the map on Australia and it is not setting a pin.
Google support said that the plugin sends where to centre the map to the api, then the map is loaded. The map is loading in the incorrect spot because of the Ratio Google Maps Plugin. You can see it is set correctly in this screenshot: https://imgur.com/a/q0Ht4xI
Also, the google maps are not loading on any of the google map pages on your demo, not a single one, so it is safe to assume there is a problem with the plugin. Please help!
Hi there,
Could you be so kind and provide us with your website address so we can inspect this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Sorry I thought I attached it: http://ultimate.qdesigns.ca/contact
Hello,
Thank you for the URL, we inspected your website, and it seems like you need to authorize your API project -https://prnt.sc/qwrcn2.
This is the complete error from the console:
Geocoding Service: This API project is not authorized to use this
API.
For more information on authentication and Google Maps
JavaScript API services please see:
Support
Edge Portfolio part of
Qode Interactive
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Hello. My portfolio category bar is not centered. How can I fix this issue?
Hi there,
Please provide your site url so we can investigate.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I noticed on the portfolio pages on your demo site, you have the date, architect, and location listed, but I am not seeing where I can edit this myself. Can you provide some insight? Thanks!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
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Hi There, I am trying to install the demo content for your Ratio theme, but am running into a problem when it gets to 90% installing the demo content. It pops up with the following message:
Some error was happened during the import. Click OK to run it again!
However, when I click ok to run it again nothing happens. Please advise.
Thanks.
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
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Edge Portfolio part of
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Hi there, how do I add a retargeting pixel to the ratio theme? It needs to go before the closing body tag. Any help is appreciated!
Hi there,
If you want to add JavaScript code, you can place it in Theme Options >> General >> Custom JS field.
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Edge Portfolio part of
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Hi, thanks for your reply. I did this successfully but the marketing team is saying the script needs to be directly above the body tag to work for them. Is there a way to do this? Any help is much appreciated. The code is:
<script type=”text/javascript”>var ssaUrl = (‘https:’ document.location.protocol ? 'https://' : ‘http://') + ‘wl-clickserv.index.digital/conv/f0a409f620a3e235’;new Image().src = ssaUrl; (function(d) { var syncUrl = (‘https:’ document.location.protocol ? ‘https://' : ‘http://') + ‘wl-pixel.index.digital/dmp/asyncPixelSync’; var iframe = d.createElement(‘iframe’); (iframe.frameElement || iframe).style.cssText = “width: 0; height: 0; border: 0;”; iframe.src = “javascript:false”; d.body.appendChild(iframe); var doc = iframe.contentWindow.document; doc.open().write(’<body onload=”window.location.href=\’‘syncUrl’\’”>’); doc.close(); })(document); </script>
Hi again
You can edit the file on this path: wp-content\themes\ratio\header.php
and insert it before the opening of the body tag.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, they are actually saying it needs to be in the footer above the body tag. But I do not see a body tag in the footer file of the editor. Where would I find it?
Hi again,
Please take a look at the file on this path:
wp-content\themes\ratio\framework\modules\footer\templates \footer.php
Support
Edge Portfolio part of
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Hello.
I haven’t bought your theme but I’m an Envato studio provider and I’m working on a site with your theme (The username of the buyer/client is grouparch).
There seems to be a bug in your Portfolio list WB Bakery Page Builder element. All the links go to https://ratio.edge-themes.com/building-home/ instead of the actual Portfolio items. You can see the problem at https://grouparch.com/new/portfolio-archive/
Can you please fix this in your next update? Thank you.
(This is about the Ratio Version: 2.1)
Hi here,
Thank you for reaching us.
We have just tested this on a fresh installation and it works normally, clicking on a list item navigates to that item’s page.
If you need assistance, you can submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Can we use a video in slider (not youtube etc.) ? or only images supported?
Hi there,
Thanks for taking an interest in our theme.
Yes, you can add video on Slider Revolution. Please have a look at their documentation here
Hope this helped and if you have any additional questions do not hesitate to ask.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
On mobile when an user acces to a single product page, the prev/next navigation links are showed at the bottom of the page, so the user have to scrool down the related products until he get the prev/next links.
Is it possible to set the prev/next links above the related products?
Thanks
Hi there,
There are no options to change the position of the nav buttons on single products within our theme.
Support
Edge Portfolio part of
Qode Interactive
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