2205 comments found.
Hi, I’m using Ken 4.2.1 on a client’s website along with WooCommerce 3.9.2. The client wants me to update to the recent version of WooCommerce and before I do so can you please let me know if my version of Ken is compatible with WooCommerce 4.X? Is there any newer version of Ken available or can you please give me an estimation when you will release a version compatible to new WooCommerce? Thanks, Ingrid
Hi and thanks for reaching out to us 
Sorry for a delay. Yes, you can update Woocommerce with Ken 4.2.1. I tested the products with the new version and no problems appeared. Thank you.
Hi,
Since the theme is not updated, I would like to migrate to Jupiter. Is it possible? free?
thanks
Hi and thanks for reaching out to us
To be able to use Jupiter theme, you need request a refund for Ken https://themeforest.net/refund_requests/new . After that buy a license for Jupiter theme https://themeforest.net/item/jupiter-multipurpose-responsive-theme/5177775 . Thank you for understanding.
Hi,
I made a return request, but I still haven’t received a response.
help!
Hello,
The refund is granted. Please check.
Hi I need some support for my website, I have a few issues. What is the quickest way to get support?
Hi and thanks for reaching out to us
Please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and describe the issue with the details. Provide WP Dashboard, FTP credentials if the investigation in the wp-admin panel is needed. Thank you.
Your theme has a BIG problem, when updating to the latest VC, it BREAKS the site and adds random video on pages. People here. DO NOT UPDATE, until they fix their template. How come you haven’t updated this, this is crucial for everyone who has your template on their sites!!!!! So frustrating and annoying.
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials? We’ll provide you with the temporary solution. Thank you.
Your theme has a problem with php 7.2
Uncaught Error:[]operator not supported for strings.
on ….../wp-content/themes/ken/shortcodes/vc_row.php on line 55
This error breaks all of my existing websites, on the server which I upgraded to PHP 7.2
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to investigate the issue? Thank you.
Hello Artbees, in the past few months I have built a website for a customer with the Ken (Wp Bakery). Since the Ken is still not updated, I wonder if it would be better to switch to Jupiter x before the site goes online. Would it be possible to switch themes for free? Then what happens to my layout?
Thanks for your answer!
Hi and thanks for reaching out to us
You can get a refund https://themes.artbees.net/docs/getting-refund/ and then buy Jupiter X theme. If you switch to Jupiter X, you’ll have to re-do the pages with Elementor editor and set the theme settings in Customizer. Do you agree with it?
Thanks for your help!
To be on the safe side: it’s about a page for a video production company, so it should have a fullscreen video (background) on the start page that runs automatically and also a video grid with 3×3 videos. As far as I’ve got it, Jupiter can, is that right?
If you see no problems there I will tell my customer that he will arrange reimbursement and new purchase of jupiterx.
Hello,
Yes, it’s possible. Jupiter X has such features, so you can install it without worries. Thank you.
Hello, I did an upgrade to the theme, and the whole theme is now broken. Specifically any new rows added, add by default this random youtube video, and the full-width rows are now not full-width any longer, without being able to do that again. So frustrating that your theme is all buggy.
Hi and thanks for reaching out to us
Please try the solution described in this topic: https://themes.artbees.net/forums/topic/issue-with-theme-and-latest-theme-wp-bakery/
Is it possible to add TAGS to the Portfolio?
Hi and thanks for reaching out to us
Unfortunately, there is no option for adding tags in portfolio. Due the Support Policy this is out of our support scope but you can use one of many plugins out there to extend the custom post type capabilities (search custom post type wordpress) and see any of them is appropriate.
You can also ask this from Artbees Care service which is a paid service.
https://themes.artbees.net/artbees-care-wordpress-customisation-services/Hello, I’m using the Blog widget (list view) on my website and would love to make it into two columns instead of one. Is this possible to do? Thanks!
Hi and thanks for reaching out to us
Please share your page URL where you added Blog widget. Do you want two columns on desktop and mobile, or only on desktop layout?
Hello, thanks for the quick response! Blog widget can be found on this page – https://getmetrics.ca/resources-copy/. Two columns on desktop and one on mobile.
Hello,
Please add this code in Theme Settings > Custom CSS:
@media (min-width: 1140px){.loop-main-wrapper {
column-count: 2;
}
.isotope {
overflow: inherit !important;
}
.isotope .isotope-item {
position: relative !important;
display: contents;
}}
Thank you.
That did put the articles into two columns but now the filters at the top don’t work. Any suggestions?
Hello,
The page shows 404 error. Could you create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to check the issue?
Oh sorry page is now at https://getmetrics.ca/e-library
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to check the issue? Thank you.
Hi, I have an old version of Ken and want to update to the latest version as currently I can’t edit any of the pages due to VC now being way out of date I assume. I am running Ken 3.2.1 and your modified VC version 4.5.3. What should I do?
Hi and thanks for reaching out to us
You need update the theme via FTP as described in this article https://themes.artbees.net/docs/updating-theme-child-theme/ (the process is the same for the Ken theme). Then update WPBakery plugin via Ken > Control Panel > Required Plugins. Create site backup before starting update process. Thank you.
Hi, just updated my wordpress and my drag and drop editor is not functioning anymore. May I know how can I activate back to the previous editor? Thank you!
Hi and thanks for reaching out to us
Did you update the theme and Jupiter X Core, Raven plugins? The latest theme version is 1.13.0. Please update it via Jupiter X > Control Panel > Updates and the plugins – via Appearance > Install Plugins. Thank you.
Greeting i see you have not updated the template for a year now – it this php 7.2 ready as i have a client using the temlate version Version: 3.3.4 and the portfolio sertion has stopped working /wp-content/themes/manright/framework/php/metabox-generator.php:106 Stack trace: #0 /usr/www/users/manrinqqsk/wp-admin/includes/template.php(1343): mk_metaboxesGenerator->render(Object(WP_Post), Array) #1 /usr/www/users/manrinqqsk/wp-admin/edit-form-advanced.php(670): do_meta_boxes(Object(WP_Screen), ‘side’, Object(WP_Post)) #2 /usr/www/users/manrinqqsk/wp-admin/post-new.php(75): include(’/usr/www/users/...’) #3 {main} thrown in /usr/www/users/manrinqqsk/wp-content/themes/manright/framework/php/metabox-generator.php on line 106
Hi and thanks for reaching out to us
The theme was updated in October https://themes.artbees.net/support/ken/release-notes/ . You need update it to 4.2.1 version. You can updated as described in this article https://themes.artbees.net/docs/updating-theme-child-theme/ (the process is the same for Jupiter and Ken themes), read the part “Updating theme via WordPress dashboard”. Create full site backup before starting update process. Thank you.
perfect thank you
You’re welcome
I would like to buy a new license of The Ken theme, but I noticed that it is no longer updated since 2018. Are updates planned, or is it an abandoned project?
Hi and thanks for reaching out to us
A new theme update was released on October 2 2019. Please check the release note https://themes.artbees.net/support/ken/release-notes/ . The theme is still supported and updates will be provided in future. So you can buy a new license. Thank you.
Thanks for the answer. I would have a problem with a previous installation of “The Ken”. In the upload folder it automatically create a folder “bfi_thumb” that quickly increases in size, do you have a solution for this? Will it be fixed with the new update?
Thank you.
version 4.2
Hello,
When you use the Resize & Crop(Not Recommended) feature in the theme shortcodes, for example, the blog element, the resized versions will be created in “bfi_thumb” folder. You can delete the folder, however, it creates the required (resized) images again. Also, Retina Images and Responsive Images feature in the Theme Options > Site Settings enable automatic generation of responsive and adaptive images that you could disable them to reduce the bfi_thumb folder.
Kindly please check and let me know.
ok thanks
You’re welcome
Updated WP Bakery page builder through The Ken (4.2) control panel under required plugins, but now i got a version (6.0.5) that isn’t activated (got the video backgrounds everywhere). When deleting the plugin and install 5.5.4 through the appearance > install plugins menu the front end works again, but i can’t edit content like pages. Content is moved to glutenberg editor and Wpbakery is empty and keeps loading forever. Please fix WPBakery modified version 6.0.5 soon.
Hi and thanks for reaching out to us
Please try to delete the plugin completely and install it again from Ken > Control Panel > Required Plugins. If you still have problems, please create a ticket and provide WP Dashboard, FTP credentials for investigation. Thank you.
Thanks, i am taking another fresh look at it later today. Maybe i overlooked something with cache or anything else. If it isn’t a known problem i should be able to get it working.
You’re welcome
How can I import the demo data? i don’t find the tab with the templates to choose.
Hi and thanks for reaching out to us
What theme version are you using? Please refer to this article how to install demo templates: https://themes.artbees.net/docs/install-templates/ . Thank you.
Hi, is this newly released version of the Ken v4.2.1 compatible with Wordpress 5.2.4? Can I update both safley (I still have WP 4.9) Thanks, Ingrid
Hi and thanks for reaching out to us
Yes, the theme is compatible with WP 5.2.4. You can update both. Thank you.
Hi ive migrated my dev site to the main production domain i was just wondering why my images arent showing up because of http or https issues
also is there a way to transfer my license from my dev to my production site thanks
Hi and thanks for reaching out to us
You can transfer the license revoking API key as described here https://themes.artbees.net/docs/revoking-api-key/
As for the images, try to use this plugin https://wordpress.org/plugins/http-https-remover/ . If the issue still persists, please create a ticket so we can investigate the problem. Thank you.
Hi I need help migrating my site. i extended my support from themeforest but im still getting the 0 days left from artbees support page anyone knows how to contact artbees directly?
Hi and thanks for reaching out to us
Did you try to write an email to support@artbees.net? Please send the email to this address so we can investigate the issue. Thank you.
Is 4.2.1 version compatibile with W 5.2.3?
Artbees, could you answer?
Hi and thanks for reaching out to us
Sorry for a long delay. Yes, that theme version is compatible with WP 5.2.3.
Hi, when you will release the new update? The last update was one year ago.
Hi and thanks for reaching out to us
The new update has been recently released – 4.2.1 version. https://themes.artbees.net/support/ken/release-notes/
You can update it. Thank you.
