80 comments found.
Hi, I am trying install the theme, but every-time i do that, it says the link has been expired. what does it mean, i just brought the theme.
Hello and thank you for purchasing our theme.
First, make sure you have extracted the theme package locally on your computer. If you are trying to upload the complete package, it will fail in every case. You need to use the musiclfex.zip file.
If you are using the correct file, It is possible the resources of your hosting environment are not sufficient. In particular, the maximum upload file size might be too small. That’s why WordPress never ends the upload and returns the message. You need to allow at least 64Mb to upload in order to complete the transfer.
To review the current status of the upload maximum filesize, check the Site Health of WordPress. If it’s too small, then you need to upgrade it. If you are not sure how to perform this action, send a request to your hosting provider and they will do that for you.
To change the upload_max_size you need to access the php.ini file and change the corresponding values. Another way is by editing the .htaccess file that is created while installing WordPress and adding a few lines like:
upload_max_filesize = 64M post_max_size = 64M memory_limit = 256M
A much simpler solution is to upload the theme file via FTP or via the file manager of your hosting account. Simply add the file directly to wp-content/themes/ directory and then go back to WordPress Dashboard > Appearance to activate it. We strongly recommend also adding and activating the theme child instead.
If you continue facing issues, please contact us via our support desk and we’ll investigate as soon as possible: https://plethorathemes.zendesk.com/
Hello, it would be great if in your next update you add support for sensei lms, since until now I haven’t been able to make it work. With other themes I have had no problem. Woocommerce also warns me of outdated templates and that I should contact the theme creator for an update. The theme is great and with, I love it, only not being able to use sensei lms makes me a little sad.
Hello and thank you for purchasing our theme.
We appreciate your kind words. However, we haven’t tested the particular plugin with Musicflex and we don’t officially support it. We mark down your request, and we’ll consider testing it for a future release. For the time being, we cannot guarantee it will work nor we can exclude the case you can make it work with a few modifications. Some small theme customization may be required, but still, we can’t advise as we haven’t used the plugin. Regarding the templates notification, you can ignore it until we ship a new version of the theme. Or you can fix it immediately using this small guide https://woocommerce.com/document/fix-outdated-templates-woocommerce/
Update is not pushing the update for WP Bakery or any other plugins associated with the theme.
Hello JodyWhitesides2,
If you have not received any update admin notifications, you may initiate the update process by visiting the Appearance > Install Plugins admin screen.
If you still have issues with it, make sure that you get a fresh download via Themeforest and proceed again. If you still have issues, make sure you open a ticket at https://plethorathemes.zendesk.com ( we will have a look at your installation, even if you don’t have an expired support license ).
Thank you very much!
Ended up having to delete the theme, and associated plugins, then reinstall all of it for it to work.
Hello again,
We are glad you fixed this issue. Damaged downloaded files happen to be a frequent issue. Unfortunately, as authors, we cannot do much about it.
Thank you very much!
Hi there. I’ve updated to the latest version of the theme but it doesn’t seem to have updated my WP Bakery to the latest version like it normally does. Any ideas?
Hello CFrays
If you have not received any update admin notifications, you may initiate the update process by visiting the Appearance > Install Plugins admin screen.
If you still have issues with it, make sure that you get a fresh download via Themeforest and proceed again. If you still have issues, make sure you open a ticket at https://plethorathemes.zendesk.com ( we will have a look at your installation, even if you don’t have an expired support license ).
Thank you very much!
Thanks so much for the speedy response. The above solution worked just fine.
Is this theme abandoned? Hasn’t been an update for some time.
Hello and thank you for using our theme.
No, we are still maintaining the theme. We have only added it in a secondary release channel due to reduced demand. Currently, we are working on the update and soon we are going to release the next version. Stay tuned!
Not impressed – I submitted a ticket and applied for a refund also! It says it is compatible with Elementor (as at 22.04.2021) but after purchase I installed it and it only supports WP Bakery. When I try to use Elementor I only see broken stuff. I build websites for clients with Elementor and this theme is a waste of time. Arnaud Brunel – https://arnaud-brunel.com
Hello and thank you for purchasing our theme.
We can see your point and we have already pushed your request. However, we’d like to note that the theme is compatible with elementer. What happened is, you tried to use Elementor with the imported content which is original created with WPBakery Page builder. In this case, you run into the shortcodes in simple text format, practically unreadable and certainely not usable for Elementor. Still, anyone who needs to use our theme with Elementor plugin, can do that but they have to create their own design elements.
Hi just purchased template and am using the Video landing page. How do I get rid of “Musicflex main demo” when the page loads? Thanks
Hello and thank you for purchasing our theme.
To change or turn off the page loader log in to the Dashboard and go to Theme Options > General > Page Loader. All the options are self explained.
Is there a way to get the Archive View Posts: to show iframe content that is at the top of a post? For some reason Archive View is erasing iframe content from a post, but shows just fine in a Single View.
Hello and thank you for using our theme.
This is the way it was originally designed. In particular, the blog listing is designed for the post summary to appear in a limited area, defined by the featured image, in which an iframe wouldn’t fit or the preview would be very poor.
I love the way this theme looks! I have a quick question. How do i shrink the space between rows on page content… there is way too much padding or something!
Hello and thank you for using our theme.
First, make sure you don’t have added any custom CSS, that might result in this kind of effect. Check Dashboard > Appearance > Customize > Additional CSS or Dashboard > Theme Options > Advanced > Scripts & Styles > Custom CSS. If you have any rules added, remove them and review the site.
Otherwise, you can remove the padding using the Page Builder Row settings. You can edit the settings by clicking on the pencil icon that’s on the top right of each row.
In particular, on each Row settings look for the Extended* tab and on the tab look for Padding Top and Padding Bottom options.Just select No padding and click on Save changes, then update the page .
If you need to remove even more space between the rows, try adding a negative value on the Margins (top and bottom). You can do that on the Design tab of the Row settings.
In general, we don’t recommend removing all the space between rows. Leave some space so the page can “breath”.
Will you guys be updating the code to take advantage of srcset for images? It seems that no matter what size the theme is rendered at, it’s always serving the large image for any element on the website that has an image.
Hello and thank you for using our theme.
We are following WordPress Codex instructions regarding the development of our theme. Therefore, different size images are served depending on the position they appear. Additionally, we are using WPBakery Page Builder for the pages, which also provides more options for the images, depending on the element you use. You can visit our online demos to see that.
If you have a different experience with a site using our theme, we’d like to know. For better results, please contact us via our support desk: https://plethorathemes.zendesk.com/
The latest version is not changing sizes based on the size of the screen. It’s always serving the full image size no matter the size of the screen.
Hello and welcome back.
We managed to track down your site, based on a previous communication we had and took a look. We assume the problem is related to the background images. In this case, there are few things we can do; the particular behaviour is controlled by WPBakery Page Builder. On your site, most of the images are of medium size, and they look as expected on any screen size. Howeve, we can see the main image on the home page is set as a background image. This function which is integrated into WPBakery Page Builder, does not allow for selecting an image size; instead, it serves the largest one (which in that case, is the originally uploaded image). This makes sense if you think that in most cases a background image is meant to fill the page.
Regarding the responsive states, again, this function is controlled by WordPress and we haven’t applied any special configuration on our theme. WordPress will try to provide the correct image. On our behalf, we have set the corresponding srcset for each screen size and this becomes obvious if you review the page with the browser’s inspector. However, the final decision on what to display on the screen is taken by the CMS.
Thank you for the response. Actually I wasn’t referring to the background images. I was referring to release cover images, featured images and member images. Things that should resize and choose alternate sizes but are currently not doing that.
Hello and welcome back.
We reviewed our testing installation(s) once again and compare them to your own site. On our installations, we used HD images and they worked as expected. Then, we noticed, on your site, you are using relatively small images in the first place and the system does not need to search for alternatives. It uses the default images everywhere because they appear to be of a size that can be displayed in the place. If you upload a larger image you’ll notice that the theme will serve different versions of the image, according to the screen size.
For better results, and to enjoy high-quality support we recommend contacting us via our corresponding service.
I went changed out the images to “lighter weight” images because it wasn’t switching them out automatically like it was supposed to. I put the full sized version of “A Perfect Man” back up. It is not switching out the sizes appropriate to the container. The container is showing 360×360 but is serving 1024×1024 instead of either 300 or 500. Same thing for featured images for blog posts – it’s serving 1024×1024 when the container is at 500 (i.e. Jan 2020 post – that I did not change the featured image out, shows this issue). It should be serving the smaller file. It is not. Hence the reason for me asking about this in the first place.
Hello JodyWhitesides2,
Ok, we see your point, you are right! We will give notice to our devs to put this on the development roadmap for MusicFlex. Not sure if it will be in the next scheduled release, but it will be definitely on the next after that.
Thank you very much for your suggestion!
All the best, Plethora Themes
You’re welcome and thank you for addressing the issue.
I need help with the update ,see the message below
There is a new version of WPBakery Page Builder available. View version 6.4.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
how do i activate the WPBakery Page Builder
Hello and thank you for purchasing our theme.
Please, go to Dashboard > Appearance > Install Plugins and update any plugin that is available there. You only need to select the plugins and from the Bulk actions drop down menu select Update and then click on Apply. Wait for a few moments and the update will be completed
To activate the plugins, repeat the process but this time select Activate from the Bulk actions drop down menu
Musicflex includes WPBakery Page Builder by default, The updates for this plugin are included with the theme updates. You only need to login your Envato account, download the package and install the latest version of Musicflex on the site; then, the options we described earlier will become available. The latest version of the theme includes WPBakery Page Builder 6.4.1
thank you,will try this
Why has the latest update suddenly added a strange per menu item background and how do I get rid of it? I can’t find a setting for it. But it’s added a pink background to the highlighted page the menu is on.
Hello and thank you for using our theme.
We need more information to provide you with a valid response. We reviewed the new version on our testing installations but we couldn’t reproduce that issue. If you need us to investigate, please contact us via our support desk, providing the URL address of the page you’ve noticed the issue and we’ll check it out.
I’m attempting to fix it right now. It turns out that a plugin is using the same name for a css object that you use for your menu. You can erase this comment thread.
Hello and welcome back. That’s ok. We’d appreciate if you let us know what is the name of the particular plugin (for future reference).
The plugin in question is called: Text Sliders by Bravenest.
I was looking for a means to do some rotating quotes and unfortunately your Theme which does have an image slider, does not have the ability to do text.
I’ve figured out their CSS code and turned it off. Which is a current workaround.
What would be more ideal is if MusicFlex had the ability to do a text slider too. Great for quotes from press and fans kind of thing.
Hello and welcome back.
Thank you for replying. We mark down your idea and we may consider adding the feature in one of our future updates. Have a nice time deploying with Musicflex.
I am trying to install the theme but get a “Theme could not be resumed because it triggered a fatal error”.
Hello lyfestan,
We can imagine lots of reasons why that might be happening, but we can assure you that this has nothing to do with MusicFlex itself.
Please review our installation guide ( https://plethorathemes.com/kb/theme-installation/?kb_product=musicflex ) to ensure that you followed all the correct steps and used the correct files included in the theme package.
Also, you should consider that sometimes, any download might be corrupted, so you should try re-downloading the package via your Envato account to ensure that this is not the case.
If you still have issues, please make sure to create a ticket on our support platform ( https://plethorathemes.zendesk.com/ ), as it is difficult to provide assistance efficiently via this comments section.
Thank you very much for using MusicFlex for your project.
Best regards, Plethora Themes
Instagram widget doesn’t appear to be working under single artist profile. Can you fix this on demo? I’m showing clients that are interested but it’s hard to convince them when things on demo isn’t functioning.
I saw you fixed this. Good job!
Hello again,
the Instagram feed is back online, you can now show the demo to anyone you need. Thank you again for noticing.
When I click on the shopping cart icon, it doesn’t do anything. It’s misleading when it shows item is in cart but does nothing when clicked. Are you able to fix this? If so i’ll buy this theme. I just don’t feel like fixing it myself.
Hello, we appreciate your interest in our theme.
We are working on fixing this issue and we’ll release an update of the theme very soon. We’ll also update the online demo. Just visit the demo site again in a few hours and it will work as expected. Thank you for noticing, You are helping us improve MusicFlex.
Thanks. Looking forward to your update and reply once it’s resolved.
Saw that you fixed cart icon link. Good job! Waiting for client response to purchase today. Please make sure download files contain this update. Thanks
Hello and welcome back.
We are currently packing the files and soon we’ll release the new theme version. To ensure the new version is available, please review the changelog at the bottom of the item description page, we update it simultaneously with the theme.
Hi, I’ve just installed the woocommerce and deploy with their wizard. This is how the shop and product page looks like
https://www.dropbox.com/s/chuct87153okg5k/Screen%20Shot%202020-03-21%20at%201.00.51%20AM.png?dl=0 https://www.dropbox.com/s/21ry4zsggxtj5d5/Screen%20Shot%202020-03-21%20at%201.01.05%20AM.png?dl=0Hello and thank you for using our themes.
We need more information to provide you with a valid response.
If you need to troubleshoot the website, please follow our guide as it provides a way to locate and resolve the most common issues https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=musicflex-wp
If you need us to investigate, please contact us via our support desk https://plethorathemes.zendesk.com/ providing more information regarding the installation and if possible a link to the site. You may need to renew your license though.
Thanks for the quick response mate. I don’t feel like to renew a license of anything in the midst of a pandemic, while I try to setup a store to get some relief for it. I didn’t use this theme up to this point. If you check my purchase time and my time right now asking for some support, you will see I haven’t even requested any help in between. But if it’s all about the money, even during these days, then forget it.
Hello and welcome back.
We understand your frustration but we are facing the same problem as you; we are not a big company, just a group of people who strive to provide our customers with quality support even under these circumstances. We also have bills to pay. Moreover, we are following Envato’s terms and there hasn’t been any update yet to the license renewal policy. If you read this text https://themeforest.net/page/item_support_policy you will notice that the license is valid for 6 months starting from the date of purchase. In another case, everyone could claim not having used the theme and request support anytime. Don’t get me wrong; I don’t say that you are trying to fool us rather than your demand does not meet the requisites for providing you support nearly one year after your license has expired.
Nevertheless, we still recommend following our troubleshooting guide; indeed, the guide covers most of the common issues (debugging, code conflicts, compatibility) and in most cases will help you locate the problem and probably resolve it. Give it a try and the sooner you have narrowed the possibilities to just a couple, respond to this message, providing at least one link to the particular page(s) and we promise to take a look. Yet, we believe it you carefully check your site using the guide, sooner or later you will resolve the problem.
Thank you.
A hint: try saving Theme Options. Just go to Dashboard > Theme Options > General and on any tab click on Save changes. In some cases, this action helped resolve a similar issue.
Hi, I deactivated all plugins, and the store and product page is still just a single column layout. The save changes didn’t work either. guedesmusic.com/shop
Hello and welcome back.
If you need us to check it out, please let us know what is the exact URL address of the page the problem erupts. Note that, it is not recommended you do that action on a public forum, many scammers collect URL’s from public sites. For better results and in order to enjoy premium support, please renew the license and open a ticket on our support desk. In another case, share your site URL with us and we’ll remotely investigate (only the front end – for errors that appear on the browser’s console). Then, we’ll advise.
Thank you.
I like this theme so far, but I am having a problem. with http the site loads fine, with https it does not. I’ve never experienced this kind of thing before. Help would be greatly appreciated.
Hello and thank you for purchasing our theme.
Typically, SSL issues are not related to our theme.
Please, review the configuration of WordPress as you may need to update some settings. In particular, go to Dashboard > Settings > General and make sure you have added the correct URL address on both URL fields.
If the issue persists, visit our support desk and create a ticket, describing the issue further and providing adequate information so we can check it out.
https://plethorathemes.zendesk.com/Is it possible to chat with you about a needed addition for the releases page? I’ve made some customizations that would benefit a vast majority of musicians that use this theme, but the latest update from you somehow kills the ability for it to work.
Hello and thank you for using our theme.
Please, contact us in our support desk and we’ll check it out the soonest possible plethorathemes.zendesk.com/
Hi there, I’m interested in purchasing (the drummer theme) but I wanted to know if there is an option for a store page? For merch?
Hello and thank you for your interest in our theme.
Musicflex is compatible with WooCoomerce; you can add an online store on your website with any product you need. Please, take a few moments to review our demo here: https://plethorathemes.com/musicflex/shop/
Thanks! I keep trying to install the demo, but “media” keeps popping up with an error. Internal server error. I’ve reset the database twice, making sure everything is clear to start, but the error keeps popping up. Any suggestions?
Hello and welcome back.
We need more information to provide you with a valid response. We checked our local and online testing installations with the latest version of our theme and we couldn’t replicate the issue. We managed to import the demo without issues. There may be indeed a problem with the network while you were trying to import the demo on your installation. We recommend trying once again.
If it fails to import again there may be a problem with the configuration of the website. We have a guide available you can follow to resolve the most common issues https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=musicflex-wp
If you continue facing this problem please, contact us via our support desk and we’ll investigate for a resolution the soonest possible https://plethorathemes.zendesk.com/
Thank you.
Hi. I have this error in the DIRECTORY PERMISSION ISSUES “File Permissions: 755 Users Group: 100 File Owner: 19096201 Permissions are not according to WordPress guidlines. You should update to 644.” I tried to change the permissions via ftp but with tje 644 perimissions the web site return a “500 error”.
Hello and thank you for purchasing our theme.
This issue is typically not related to our theme. We are not sure what is the configuration of the hosting service. Additionally, we are not sure what method you’ve used for installing WordPress. In most hosting services, uploading and extracting wordpress.zip on the public directory is enough and no extra steps are required. However, you may have non-standard settings.
If you have just started deploying we recommend installing WordPress from scratch. This way you will ensure the correct permissions will apply to all files and folders. Most hosting services provide CMS installers. Please, review your hosting plan and the hosting panel for automated WordPress installing. This method is typically recommended for avoiding this kind of issue.
If the issue persists you may need to contact the hosting provider and explaining the problem you are facing; they should be able to help you out with that if the issue is on their side.
