143 comments found.
Hello, what is the current editor used for the pages? Now I cannot see anymore blocks but all is in text form. How to go back to previous editor?
This has been solved, thanks.
Hello, thank you for contacting!
Thank you for getting back – pleased to know that the issue is resolved.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any questions.
Thank you.
Hello, something strange that I had already brought up and for which unfortunately the support could not find a solution. I have two sites where the problem arises: ecogite-auvergne.fr and gite-chambon.fr.
Each time the home page is modified (eg adding a customer testimonial), a “Quotes” component area is added as a duplicate at the bottom of the page: “Name” / “Click here to change this text”.
Which forces me to have to delete them manually each time.
Hello, thank you for contacting!
You contacted our support 2 years ago with the issue and that time we came to the conclusion that the problem was caused by the third-party plugin you used. We didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Personal assistance is provided via tickets system – should you have any questions please contact our support team at https://cmsmasters.net/support/ and our support agents will take care of your request.
Thank you.
Hello, I am not able to update LayerSlider WP to the minimum version required from the theme. What is the reason? I bought the license, shouldn’t be able to regularly update the template?
Installed version: 6.6.1
6.11.7 Minimum required version:
6.11.7Available version:
Hello, thank you for contacting!
To activate a slider there is a need to use its purchase code. You don’t need a purchase code to make your slider work – it is needed to achieve automatic updates. We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version. Besides when the plugin update is released you can always contact our support team and our support agents will send the updated plugin version to you personally in order not to make you wait the theme update to be released.
Please submit us a request at https://cmsmasters.net/support/ and our support agents will gladly provide you with the current slider version.
Thank you.
Hello, whenever I upload a new image, it’s automatically resized to 300px. How to display images in their default size? all media setting are set to 0 but images are still resized to 300px
https://ibb.co/zGXQFmWHello, thank you for contacting!
When the image is uploaded you can choose the needed size here https://www.screencast.com/t/sG7qIhK9sk
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ if you have further questions.
Thank you.
hi, i update theme and wp but when i try to modify a page and i click i recive this message “Featured Block Shortcode Settings” on popup
Hello, thank you for contacting!
Please make sure to update the theme plugins after the theme update and clear your browser cache.
In case the issue with Content composer functioning remains actual please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Hello we have a problem with the theme. We would like to install additional code in Java script, but so far we have only found incompatibilities with the theme. The code is a booking template of those that stall on hotel websites. How can we do? You can help us?
Hello, thank you for contacting!
Custom codes adding refers to the theme customization and as much as we’d love to help theme customization and code changing are beyond our support policy, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hello, I need advice regarding BOOK NOW header Button. Namely, in the English version (we use WPML) button leads to the old link even though a new one is entered. In Croatian version is ok, and English isn’t. Is it possible that the old link is somewhere else, and not just under Theme Settings – General – Header (someone else did this page for my client). You can see the page on the link https://opatijaluxuryapartments.com/
Thank you in advance for replying. Best regards.
Hello, thank you for contacting!
It is difficult to recommend anything without investigating the issue from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hello, nice theme but not working properly. Even if I put some new colors on the theme, he still shows me the ones from before. I want to insert this color #f0ca53 instead of beige. How you do it? I have a lot of urgency thanks. The site is: http://webagencytest.it/artandcoffee/.
Hello, thank you for contacting!
The issue you have may be caused by a browser or server cache. To clear cache in Chrome browser you can push Ctrl + F5 or press F12, right-click on “reload page” and click “Empty cache and hard reload”.
Issues related to the changes that are not applied on the front-end are not theme-related and always refer to the cache settings.
We can recommend you to contact your hosting provider regarding the issue you have in order to clear the cache on the server. To learn more about the cache, please check the following article: https://codex.wordpress.org/I_Make_Changes_and_Nothing_Happens
Personal assistance is provided via tickets system. Should you have other questions please contact our support team at https://cmsmasters.net/support
Thank you.
what’s new in 1.1.5??? on documentation is still date 2018.
Hello, thank you for contacting!
You can see the theme changelog here.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hi, why i can’t update LayerSlider WP? thank’s
Hello, thank you for contacting!
To achieve automatic updates there is a need to use a slider purchase code (not the theme purchase code). We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version.
Please contact our support team at http://cmsmasters.net/support/ and our support agents will gladly provide you current slider version.
Thank you.
ok thank’s
You are welcome!:)
Hello, after updating to PHP 7.4 I am getting this error: Notice: Trying to access array offset on value of type bool in /web/htdocs3/residencejecnacz/home/www/wp-content/themes/hotel-lux/theme-framework/theme-style/function/template-functions.php on line 462
Any theme update available for the fix?
Hello, thank you for contacting.
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
I believe you should probably update your template to be compatible to PHP 7.4, i see that the last update of this template is dated August 19
Hello!
Please contact our support team at http://cmsmasters.net/support/ as we asked previously and our support agents will take care of the case.
Thank you.
Hi, I am very satisfied of this theme but there is one thing I can’t achieve. I would like to make my headings responsive so in the custom CSS window from Appearance menu I have added the following code:
@media only screen and (max-width: 480) { .cmsmasters_heading h2 { font-size: 18px; } }
But it is not working… Do you know what is my mistake ? Thank you very much !
Hello, thank you for contacting.
We can recommend you to use ‘Set Custom Font Size for Various Screens’ option on a Heading shortcode settings. https://www.screencast.com/t/Y8i6471l
Please note that personal assistance is provided via tickets system – please contact our support team at http://cmsmasters.net/support/ if you have further questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to receive further assistance.
Hello, my support has expired, but I have a problem on the code that I can’t fix without your intervention, I can’t modify anything on heading part in all pages expect the home page, I’ve tried to update the theme but I’ve lost all the content and almost everything, fortunately I had a backup. I don’t want to lose anything, Please I need your help to update the theme!
https://ibb.co/V3XKgrt https://ibb.co/sss3tQN https://ibb.co/H7gYP9vHello, thank you for contacting.
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi there,
Pre-sale question, do you have channel manager include in your theme for sync avaibility of my rooms with websites like airbnb, booking.com,.. ?
Thank you!
Hello, thank you for contacting and for your interest to the theme!
The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify theme files and the way it works. Appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hello there, I am considering using your template for our new site, I have a question regarding the room reservation form. I followed some of others peoples comments on this, so I am clear you guys dont recoomend third party plugins.
So, I was wondering if its posible to display the room resevation form (from ) in a different way besides the one shown on this link: https://hotel-lux.cmsmasters.net/reservation/
Does the ninja forms plugin included has the option to display the forme more horizontal rather than in vertical layout … I am not sure if you know what I mean.
Thank you
Hello, thank you for contacting and for your interest to the theme!
We can recommend you to look through the plugin documentation to find information concerning its functioning and settings: https://ninjaforms.com/documentation/
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Ciao, we are interested in buying your theme but we were wondering about displaying a booking calendar. We saw in the past comments that you are suggesting “Ninja Form” but we were wondering if it works as a reservation bar and also if it’s possible to customize it… On their website we don’t understand… Do you have any example please?
Grazie
Hello, thank you for contacting!
Ninja forms plugin is a plugin for contact forms creation. Once the form is filled it is sent to your e-mail simply as a message so that you can see information added by a user. A user can send you a message but he can’t automatically make a reservation or pay using the plugin. You can use some other plugin for the purpose, we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hi!
I a have some pre-sale questions : - When clients will complete the form, that’ll send a quote to our email? - There is a option to pay online without send this quote ? Actually, we’re interested in receive quote, but in a future, that could be perfect if cliente could pay online. - Is it posible to display price with “From X$” ?
Thanks!
Hello, thank you for contacting!
As far as I understand the form on this page is meant. This form is created with help of a Ninja forms plugin, once the form is filled it is sent to your e-mail. Basic Ninja forms plugin doesn’t provide such option as online payment. We can recommend to look through this article: https://ninjaforms.com/blog/accept-payments-in-wordpress/ Please note that we didn’t test third-part extensions functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hi, how can i hide price in price table? thank’s
Hello, thank you for contacting!
“Price” is a required field of a Pricing table shortcode. If you don’t want to show a price we can recommend you to use Table shortcode instead of a Pricing table shortcode.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi, this section doesn’t work ! I can’t change anything here https://i.imgur.com/ybCFnC1.jpg PLEASE HELP
Hello, thank you for contacting!
Please make sure to use current theme version that is available for download on Themeforest in order to avoid possible issues with the theme functioning. To update the theme please download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as hotel-lux/hotel-lux). I recommend you to rename the theme version you used previously (for example name the theme folder “hotel-lux -old”), in such a case this theme version will be backed up at your server.
Please don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated. Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
In case the issue remains actual after the theme update please contact our support team at https://cmsmasters.net/support and provide a link to your site and WordPress and FTP credentials so that our support agents can investigate the problem you have.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
If I update the theme, I’ll lose the content and the customization?
Hello!
In case you modified theme files your customization won’t be used when the theme is updated though if you add custom codes to the appropriate fields via WordPress admin panel or in case you use child theme, theme update won’t influence these modifications.
If you modified theme files it is recommended to back up theme version you use so that you can move your customization to the updated theme version.
Theme update won’t influence the content you added – there will be no need to add content once again.
Personal assistance is provided via tickets system only, appreciate your understanding. Please submit us a request at http://cmsmasters.net/support/ if you need further assistance.
Thank you.
Please make mobile view batter, header in mobile view looks very bad once you done let me know i will buy
Hello, thank you for contacting!
The theme is displaying in accordance to its design and hundreds of our customers like it. Our support agents will gladly answer your questions concerning theme functioning but we should note that theme customization and core design changing are beyond our support policy, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
