3288 comments found.
Hi! I use both the Pro and Free Phlox for some of my customers. Got a problem when updating to the 2.5.4 and before that to 2.5.3 version. It causes problems in the Wordpress WIDGET admin area.
Installing for exaple the Free Phlox 2.5.4 as a clean install works, but the problems comes when updating already installed olders Phlox.
Have posted a ticket on my problem already 8 days ago…NO ANSWERS AT ALL from support. Are your support team in quarantine because of the Corona virus? Support seems to have expired 2 days ago, but I started my ticket before that!!!!
Hi, as you may already see your ticket we gave you the details there and it is not related to Phlox but we try our best to help you to solve that issue too.
Hello, I can’t install&activate Phlox Core Plugins, I see that 500 ERROR: GET /wp-admin/plugins.php _wpnonce=f3c5f0dd21&action=activate&plugin=auxin-elements%2Fauxin-elements.php HTTP/2.0
Hi, thanks for reporting this, we are fising it today, and please note that we fixed it on your site and now you can use it with no issue
Regards
I have two tickets open and am not getting responses. Do I need to request a refund or is someone going to be taking care of these issues? Clearly based on the other recent comments here the Phlox team is not keeping up with support tickets.
Hi there, We are checking your ticket and we will reply the details there soon, But please note that when you switch from another theme there are some content shortcodes, and custom post types on that theme which you are going to have them on another theme. I know you already know this. So we are checking your tickets and we will give you the details there
Hi, Ive opened three tickets and heard nothing. Can someone reply. Cheers
Hi there, Yes for sure we are checking it for you and will reply soon
API for activating is down – https://isitup.org/api.phlox.pro Live chat on their support site thinking it’s a local server issue!
Support: “I am checking all possible reasons that may cause the problem, are you gonna trust me or other users with different situataions they have ?” – I’ll trust my instincts being a web developer for 25+ years…
Hi there, I am really sorry to say there was an issue on our server for about 3 hours. Please accept our apologies. But please note that after that 3 hours it should be working just fine, so if you still have the issue please contact us on our support. Averta Help Center Regards,
Both http://help.averta.net and https://phlox.pro/ are down so installing demos or other things won’t work
Yesterday i opened a ticket for an error installing phlox plugins, i got responded asking for credentials but i haven’t heard any more …
They have installed the plugins for me and will issue and update for everyone else
Hi, we are glad we could help you and yes it is ok now for everyone
Problem with your site Something went wrong while connecting (http://library.phlox.pro/info-api/): cURL error 7: Failed to connect to library.phlox.pro port 80: Connection refused
Hi there, I am sorry that I have to say It was an issue on our server for about 3 hours and after that it should be working just fine. Please if you still have issue let us know
Regards
hi, i have this error message : Something went wrong while connecting (http://library.phlox.pro/info-api/): cURL error 7: Failed to connect to library.phlox.pro port 80: Connection refused
Hi there, I am sorry that I have to say It was an issue on our server for about 3 hours and after that it should be working just fine. Please if you still have issue let us know
Regards
activated licence suddenly deactivated??? What’s going on?
Hi, It is strange please submit a ticket on our support we will check it for you Averta Help Center
It is fine now
Glad to hear that.
Can’t activate license
Hi there, We had an issue on our server for 3 hours, please try to avtivaite your license now i should be fine.
demos are not loading
Hi, Thanks for letting us know, it had issue for 3 hours and after that it displays
Hello, website is down!!
please check what is happening no support and now i can access dashboard!! i see this error: Something went wrong while connecting (http://library.phlox.pro/info-api/): cURL error 28: Connection timed out after 15000 milliseconds
please fix it ASAP!
Dear teetoz, Our server had issue for around 3 hours and it fixed after that. I am sorry it happened. Please let us know if you still have issue.
Regards
Hello,
The theme is making my backend super slow. It is trying to connect to http://averta.net/main/rest/ara/v1/notifications?notification-space=3,5 and http://averta.net is down.
Not even able to access their ticket system.
Kindly help urgently.
Hi there, I am sorry that I have to say It was an issue on our server for about 3 hours and after that it should be working just fine. Please if you still have issue let us know and submit a ticket Averta Help Center
Regards
Unfortunately support is horrible…
Hi there, I have to say we already replied that and in fact we are waiting for your reply please have a look at your ticket 9225
Hi, IS AVERTA SUPPORT WORKING? I had raised two tickets 8 days ago. They are yet to be attended to. I wonder if I can place my trust on Phlox Pro. I would appreciate if someone could look at the tickets and get them sorted out soon. Mohan Iyer mohan@pixels.net.nz
Hi there, Please note that you had issue with Revolution Slider not Phlox theme, by the way we helped you please follow your tickets.
Regards
A client purchased this theme on my recommendation, but unfortunately support is really slow. Can someone please reply to the ticket?
Hi there, Thanks for recommendeing Phlox. Yes for sure but may I ask you to give us its username so we can see his tickets.
Do you get access to all the templates, images and icons shown in the demos? Also, can I use one page from the “Green Business template” and another page from Mobile App template” inside the same site?
Hi there, About the demos yes you have access, about the images no, since they have licensed protection they used with water marks in demos or templates. We recommend to import demo in a clean WP. But on our templates kit, there are some sections of demos that you can use. So it depends to the demo but if you want to know 1 page from one demo another page from another demo. no you cannot , only some sections of demos are on template kit
Regards
Averta Support I had raised two tickets. They have not been attended to even after 7 days. Can someone look at the tickets and get this sorted out please? Mohan
Hi there, Please note that you had issue with Revolution Slider not Phlox theme, by the way we helped you please follow your tickets.
Regards
Hello,
How can i disable breadcrumb in every page?
Hi there, You can find the related options of posts and pages on appearance /customize under page , page title, post and porst tile. Please submit a tciket if this informaition could not help you Averta Help Center Regards,
Another question…Ive tried to change copyrights in all ways suggested but doesn’t work.
Hi, Have you tried to change it from appearance customize? Please submit a ticket if you need more help Averta Help Center Regards,
