220 comments found.
Hi, is there any option to register the theme with Item Purchase Code. Do i need it to do or should i leave it. Each of the premium plugin keep asking to enter the key. Is there any solution for it?
i didn’t find any place in theme where i can enter the Item Purchase Code. If there is any, let me know how to register. Thanks
Hi there, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
Hello, I purchased the theme yesterday and after installation its showing only 9 score on google page speed insight. Can you please help me out in this concern? Thanks
Hello, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
Hello, why the tickets are not answered and when I comment here, you ask me to got to the pathetic ticket system?
Please reply asap.
Hi @ahlawataadil 
, your ticket is in the queue. As our working hours are limited and as the working hours may differ from the other regions of the world, our support team may not be able to respond to tickets immediately. But one of our team members will get to you as soon as possible.
Thank you
Ohk, its been a day, but no reply. Please let me know. Thanks
Hi there, Can you tell me your ticket number so that I can take a look?
Thank you
Hello, it’s been 2 years to buy tem. WPBakery Page Builde license error does not work. What is it necessary to do?
Hi there, Download the latest theme package from ThemeForest. Then you will get the updated WPBakery plugin.
When you get the updated plugin. Please remove your old plugin and reinstall the plugin. Hope that your problem will be solved.
Thank you Axilthemes Support Team
When will you get back to us on the ticket?? You replied, saying that you fixed everything for us, BUT YOU HAVEN’T! Have you even tested your updates?? You fix something on desktop and it breaks on mobile (and vice versa). All the points you said that you addressed are still there. The support is really bad. They reply after a while sending an automated text (saying that its weekend and they are not working bla bla) – which is not true! Find our ticket, solve the issues, TEST them and then reply that you have fixed the issues!!!! Very Very bad support! This has been going on for a while
Hi there, We replied your ticket 13 days ago. We hope your issues have been resolved. Thanks
No you haven’t!!! And you have removed the ticket as well now! One of the worst theme support we have ever encountered!
How do we change the background circle colors? I don’t see any setting in the theme options for it. Example: https://gyazo.com/684eae2dd9fcf67c162e225312f55acb
Hi, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
I did, there has been no reply…
Hi there, We replied your ticket 13 days ago. We hope your issues have been resolved. Thanks
Yes, thank you very much
You are welcome
Hi there. I bought your theme in 2018 and I’m very happy with it. Didn’t need any support what so ever. But now, I’ve found a small bug. On my blog page the button ‘load more’ doesn’t work. It only works when I’m logged in WP. Our website runs on the latest WP version and all plugins are up to date. How can we fix this bug? You can test it out yourself here: https://www.traffictree.nl/seo-blog/.
Not sure what happened, but the problem has solved itself. It it occurs again, I’ll let you know.
Unfortunately the problem recurs. Can you take a look at it?
Hi, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
I purchased this theme 2 years ago. Everything is great except WP Bakery is now not working. The wp bakery backend editor shows blank but when i go to the classic editor I see the code. I cant make changes or create new pages. WP Bakery plugin has an update. How can I get the updated plugin? Your support page wont let me post a ticket because it says my support expired. PLEASE HELP!!!!!
Hi there, Thank you for contacting us. Please extend your support.
Follow the article: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you
Hi there, Download the latest theme package from ThemeForest. Then you will get the updated plugin.
When you get the updated plugin. Please remove your old plugin and reinstall the plugin. Hope that your problem will be solved.
Thank you Axilthemes Support Team
hi, i have a problem with loading on javascript pages (portfolio items) infinity loading. What can i do? Thanks
Hi, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
When will you reply back to ticket #1368??
Hi, We have replied to your ticket. Please check your ticket.
Thank you
You have not replied at all! We have commented on specific theme issues and even bought your support to fix these and your response was..check this guide! We already have checked the guide before contacting you! Please answer to our issues one by one.
Hi,
As per our support policy, we do not provide support on weekends (Saturday and Sunday). And there is also time barrier. We sincerely apologize for any inconvenience you faced because of that.
We are looking into your issues.
We will get back soon.
Thank You.
Hey – you replied, fixed2 out of 7 issues and now its been 3 days since we last heard from you! Please get back, fix your issues with the theme so that we can normally proceed!
Are you going to fix your theme issues or not?
We have bought support for you to fix the existing theme issues! This has not been the case so far!
Also you need to provide us with the WP Bakery Key – As we’ve updated the theme and this cannot be updated unless you provide the KEY.
Hi, We have replied to your ticket. Please check your ticket.
Thank you
No you haven’t! The last 6 responses on the ticket is from our side! Check the ticket!
When will you finally fix the issues? I mean to fix them without breaking other parts of the theme! Its getting very frustrating.
Hey Support, we now have a theme error appearing at Appearance—> Customize. check the support ticket please
how to translate the menu in portfolio “All works -Categories ” and the button “discover more” in the portfolio’s bottom
Hi, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
i got error on popup(cleavercode.com) on portfolios (portfolio is not showing) and i was create a ticket but nobody response me.
Hi Tafhim, Please check your support ticket again. We have replied to the ticket.
Thank you
the results from google page speed shows me totally different values. for mobile its just a score of 27.
Hi there, Google has changed the rules for checking page speed checkers. That’s why the score for each theme is low. Please read this article and follow the instructions to score your site: https://instapage.com/blog/google-pagespeed-insights
Thank you
Hi there. We bought the Cynic theme 2 years ago. We just migrated our website to another webhosting and everything is working fine, except WP Bakery. When trying to edit a page via front end, it keeps loading and when it’s loaded, we can not do anything. It this a common problem after a website migration? What are some possible solutions?
Hi there. We don’t face any issues like that on my side. So please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. with your site URL. Our support team will contact with you soon.
Thank you
Axilthemes Support Team
The problem is fixed, it had nothing to do with the theme
Glad that your problem is solved. Have a great day sir.
( ! ) Fatal error: Cannot declare class OCDI_Plugin, because the name is already in use in C:\wamp64\www\softnys_usa\wordpress\wp-content\plugins\cynic-features\importer\one-click-demo-import.php on line 21 Kindly give me solution
Hi, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
Hello. Very nice theme first of all. Illustrated One Page Agency demo doesn’t shows correctly at mobile’s version. Also when you import it from the demo content. I found a solution until you fix it, just in case is useful for someone: Install Illustrated Small Digital Agency demo content that is basically the same, go to Customize – General Settings – Theme Layout and set One page, this will keep the theme layout although it won’t change the main menu (another bug) so then install again Illustrated One Page Agency demo content and it will work perfectly.
Hi Sinergico, Thank you for your helping comment.
For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
Hello. please I have a problem. When I install and import the demo the icons do not appear on my site. What to do please?
Hi Yan,
It seems like your support has expired. You will require to purchase extended support to get help from us.
Thank you
I want to write to support and get this error Error – 401 – cant-verify
When I want to write to you with correct Purchase Code.
I have problems with icons. They are not showing up when I import demo data.
Hi there. Sorry for your inconvenience. We are checking our support system. But We don’t face any issues like that on my side. so Please try again to register our support system. If you face again same issue please contact via email: rafekul@axilweb.com
Thank you. Axilthemes Support Team
After Installing on my wordpress, i am being ask to input my License Key for Meta Box. Kindly help out and treat as a matter of urgency.
Hi there, It’s not mandatory for you. Please Ignore this warning. This will not cause any problems with the work.
We’ll update this meta-box on Next Update.
Thank you. Axilthemes Support Team
Ok thanks for the response. Maybe i have to uninstall and reinstall it back from the plugin setting by adding a new plugin.
i got error on (webcodeft.com) on get a quote button on right of top header “{closepopup}’”
Hello, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
i got error on popup(weebcodeft.com) on get a quote button
Hello, For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=20779317. Our support team will contact with you soon.
Thank you
