Danny, Unfortunately I can’t see any replies from you on my email or support forum. Kindly guide me how I can access your reply. Thank you

Got your reply, It was on spam folder

Hi! That’s great! Thanks for your information!

Best regards, Danny

Hi there,

Thanks for writing in!

About this issue, you can try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

Also, please find below the steps to setup your theme:

1. Install & activate the theme.

2. Go to your Dashboard > Appearances > Install Plugins, then install & activate all the required plugins (TLG Framework, WPBakery Page Builder, Slider Revolution & Contact Form 7).

3. Go to your Dashboard > Appearances > Install Demo.

4. Go to your Dashboard > Settings > Reading to select your homepage as in our FAQs page (in Question 2) : http://www.themelogi.com/tickets/topic/faq/

5. Then you can edit your page content using the page builder as in the screenshot here: https://ibb.co/Rbctg65 (there are many image element in our demos, so this screenshot is only an example on Intro Carousel element). Could you please specific which image that you couldn’t changed in your page?

If the problem persists, please share us the admin account of your site via our support forum at http://www.themelogi.com/tickets/ or email us at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Looking forward for your response!

Best regards, Danny

Hi there,

Thanks for writing in!

About this issue, you can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Best regards, Danny

Thank you, and you have the support of the creation of different footers with the content for pages and posts. That is so that you can install on a single page one to one content to another page or another mail footer to other content.

The style of the post, I mean the similarity as in the picture https://www.evernote.com/shard/s246/sh/3c2d9701-537f-8806-8db3-08a9c084d448/fd59b11e5fc4a0ea636045f49aea453a

Hi there,

Thanks for your information!

Please find below the answer for your questions:

1. The theme comes with multiple footer layout option that you can choose for each pages/posts. It’s very simple indeed, just 2 points that you need to know to use our Theme Options.

Option 1. There are global options that affect you entire site in “Appearances > Customize”.

Option 2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)

2. And yes, to implement the blog list layout as in your screenshot , you can just need to add the CSS code below to your Dashboard > Appearances > Customize > Addition CSS:

.grid-blog .blog-boxed {padding: 30px;}
.grid-blog .boxed-intro .intro-content {padding: 0 !important;}
.grid-blog .blog-boxed >.overflow-hidden.relative {width: 40%;float: left;padding-right: 30px;}
.grid-blog .blog-boxed .entry-foot {display: none;}
.grid-blog .blog-boxed.blog-content .widgettitle {font-size: 18px !important;}
.grid-blog .blog-boxed >.overflow-hidden.entry-meta {padding-left: 0;padding-right: 0;}

Here is the example result: https://ibb.co/g3GYtvK

Hope this helps, Danny

Hi there,

Thank you so much for interested in our themes. It is very appreciate!

Both themes specific on concepts design, that means to focus on specific purpose like Medical, Constructor, Business, Agency, App landing, Hair Shop, Portfolio, Photography, Resume, Gym Fitness, .. but the biggest difference is Navian Studio which allows you to build your content quickly with wireframe templates and new design. Also, Navian theme comes with premium Slider Revolution plugin, and have more theme options than Wanium.

But we can recommend both themes based on what you design and demos you like.

I hope this answers your questions, and if you need anything else, please let us know.

Best regards, Danny

Hi there,

Thanks for writing in!

Yes, the theme comes with a Boxed header option that similar to your screenshot as you can see in the demo here: http://demo.themelogi.com/navian/home/business/?nav=box and here: http://demo.themelogi.com/navian/home/business/?nav=box-no-top

I hope this answers your questions, and if you need anything else, please let us know.

Best regards, Danny

you have a full width header as content. And I’m interested in the Boxed header header and the content is full-width as in the picture.

Hi there,

Thanks for your info!

The demo links above is using Boxed header and fullwidth content as you can see in the screenshot here: https://ibb.co/K9SCmvC

If this isn’t what you want, could you please specific more details so we can check it.

Best regards, Danny

Hi there,

Thanks for writing in!

I’ve just checked your site and see the the logo seems to working fine now. But in case you still couldn’t make it work, please follow the instruction below:

The Navian theme comes with 2 theme options (“Appearances > Customize” & “Page options at bottom of the page/post”)

So in case you see the customize option doesn’t change as in “Appearances > Customize”, please just have a look at the “Page options at bottom of the page/post”.

It’s very simple indeed, just 2 points that you need to know to use our Theme Options.

1. There are global options that affect you entire site in “Appearances > Customize”.

2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)

If you want to use global options (1), please set those options as “default” in individual options (2).

So in this case, please go to your page editor, scroll to bottom, and remove the custom logo.

Hope this helps, Danny

Hi there,

Thanks for writing in!

About this issue, please make sure you have upload both logos in normal & light version in Appearances > Customize > Header as in the screenshot here: https://ibb.co/t2xnvnn

If the problem persists, please share us the admin account of your site via our support forum at http://www.themelogi.com/tickets/ or email us at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Best regards, Danny

Hi there,

Thanks for writing in!

Yes, the theme is fully compatible with latest WordPress version 5.4, please feel free to update it. Also, we’ve just added it in the theme changelog.

Best regards, Danny

Hi there,

Thanks for writing in!

About this issue, please update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update

When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

Hope this helps, Danny

Hi there,

Thanks for writing in!

About this issue, you can try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

If the problem persists, please share us the admin account of your site via our support forum at http://www.themelogi.com/tickets/ or email us at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Best regards, Danny

Hi there,

Thanks for writing in!

Actually the theme works for more than 600 customers without problems, so please at least let us opportunity to help you out. Also, I don’t see your support ticket in our support forum at http://www.themelogi.com/tickets/ or via contact form at https://themeforest.net/user/themelogi

If you can’t install the demo or the site is blank or crashing, please have a look at our FAQs page here for the solution (in Question 1) : http://www.themelogi.com/tickets/topic/faq/

If the problem persists, please share us your site URL and the admin account via our support forum or email via contact form at the links above so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! I’m sure that we can help you out in minutes.

Looking forward for your response!

Best regards, Danny

Hi there,

Thanks for writing in!

The theme comes with 2 theme options (“Appearances > Customize” & “Page options at bottom of the page/post”)

So in case you see the customize option doesn’t change as in “Appearances > Customize”, please just have a look at the “Page options at bottom of the page/post”.

It’s very simple indeed, just 2 points that you need to know to use our Theme Options.

1. There are global options that affect you entire site in “Appearances > Customize”.

2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)

If you want to use global options (1), please set those options as “default” in individual options (2).

So in this case, please open up your page editor, scroll to bottom of the page, and remove the custom logo in order to use the logo setting in “Appearances > Customize”.

If the problem persists, please share us the admin account of your site via our support forum at http://www.themelogi.com/tickets/ or email us at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Best regards, Danny

I managed to install the plugin but from the wordpress itself, I now I’ve got the trouble when I try to import the demo sample: Failed to import pa_color Black Failed to import pa_color Blue Failed to import pa_color Green Failed to import action-group wc_update_product_lookup_tables Failed to import action-group woocommerce-db-updates There has been a critical error on your website. Please check your site admin email inbox for instructions.email inbox for instructions.

Can you help me?

Hi there,

Thanks for writing in!

About the “Failed to import…” messages, please have a look at the topic here: http://www.themelogi.com/tickets/topic/some-messages-from-failed-to-import-after-installing-the-demo/

Also, we’re offer support via email too, so in case you got any other questions, please use the contact form via https://themeforest.net/user/themelogi

Best regards, Danny

Hi there,

Thanks for writing in!

About this issue, please have a look at the topic here for the solutions: http://www.themelogi.com/tickets/topic/wp-mail/

If the problem persists, please share us the admin account of your site via https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Best regards, Danny

Also, I’ve replied to your ticket in our support forum, please follow it.

Best regards, Danny

Thanks for your reply. Please note that I have carefully followed the steps stated above, which is same as in the theme documentation. I have checked for similar issue in support forum and non seems to resolve the issue. I have not received your reply via support but will send the admin account to you. I will appreciate a quick support as we intend purchasing three more licenses for other domain names. Thanks

Hi there,

Thanks for your detailed information!

I’ve replied to your topic in the support forum, could you please check it.

In case you can’t see my respond in support forum, please try to refresh the browser. If the problem persists, please let me know and I’ll copy the answer and paste it here for you.

Best regards,
Danny

Hi there,

Thanks for writing in!

To resolve this issue, please add the code below to your Dashboard > Appearances > Customize > Addition CSS:

.image-standard .play-button, .image-half .play-button, .image-video .play-button {width: 50px; height: 50px;}
.modal-video-wrap .modal-video-mask a {width: 50px; height: 50px; margin-left: -25px !important; margin-top: -25px !important;}

If the problem persists, please please point to specific URL so we can check it.

Hope this helps, Danny

Danny, Solved the issue with your support. Thanks

Hi there,

You are welcome, I’m always happy to help!

For any other questions or issues, feel free to contact me and I will gladly try to help you

Also if you like our theme and the support, please consider to leave us a review rating for the theme on Themeforest (My account > Downloads), it helps us a lot!

Cheers! Danny

Hi there,

Thanks for your info!

About this issue, please make sure you have installed & activated the TLG Framework plugin. Or you can install it via Appearances > Install Plugins.

If the problem persists, please share us the admin account of your site via the link above so we can investigate your case and help you out.

Best regards, Danny

hi, its already installed and activated. Problem still persist. Sorry but cant share wp login info because of customer privacy.

Hi there,

Thanks for your info!

In this case, please share us some screenshots about the problem via our support forum at http://www.themelogi.com/tickets/ or email us at https://themeforest.net/user/themelogi so we can check it.

Also, if you want to add custom HTML into your search page, please add it into the templates/post/layout-search-sidebar-none.php, templates/post/layout-search-sidebar-left.php, templates/post/layout-search-sidebar-right.php files.

About the theme options ( Screenshot: https://ibb.co/bm8H7F9 ), you can try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

Best regards, Danny

Hi there,

Thanks for writing in!

About this issue, please have a look at the topic here: http://www.themelogi.com/tickets/topic/how-to-duplicate-an-existing-page-i-already-customized/#post-8851

Hope this helps, Danny

Hi there,

Thanks for writing in!

About this issue, you can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Hope this helps, Danny