88 comments found.
Hi there, Thank you for this amazing theme. I’m only facing one issue which is that while the background music is playing, if i click on a video portfolio, both audio tracks are playing together. Is there any way to resolve this?
Hi, can you provide your related url please?
Hi, Thank you for your reply. Please find the link below.
https://studio.tikii.in/#/portfolioPlease autoplay music and click any video on the page. Both audio tracks will play together.
Hi, we have just fixed this and will release an update with the fix in a few days.
Thanks for the feedback.
Thank you for your support!
Hi, the update is out.
Cheers.
Thank you.
You are welcome 
We’d be very happy if you can spare a minute to rate the theme. Your feedback will boost our motivation and help us to work harder on future updates.
Thank you for your support.
I purchased this item, but I need support on some issues.
Unfortunately, on your support page it says “PURCHASE CODE IS NOT VALID.”. Am I doing something wrong?
Please contact with me. Thanks in advance.
Hi, can you send your registered e-mail address and purchase code via the contact form on our profile page and let us check what’s wrong.
https://themeforest.net/user/pixelwarsThanks.
Sure. I am sending you right now!
any news?
Thank you very much for fixing the issue!
you are welcome 
SUPPORT HAS EXPIRED, AND YOU NEED TO PURCHASE SUPPORT EXTENSION BEFORE YOU CAN ACCESS THIS FORUM AGAIN? I did purchase support and I just refreshed 5x and am still unable to access support for iconic.
I am unable to edit any of your pixelwars wp modules once adding them to the elementor page. I am also not able to add or remove images in them as well.
When are you going to have an update to fix this issue??
Hi, now you should be able to create a new topic on the support forums.
Thanks.
I tried the live demo on my iPhone with Chrome and I can’t scroll down any of the pages – has this issue been fixed?
Hi, what is your iOS version?
Thanks.
13.6
thanks for the feedback, we will test the theme with ios 13.6 and release a new update with the fix if needed.
Have a nice day!
Hi I just installed this theme and the Element editor works on every other page but the demo 1 home page. Very frustrating please advise.
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hi,
I have an issue with the contact form. I want a confirmation notification when the message is sent. Your contact form doesn’t display one.
So I installed Contact form 7 but when I send the message, it changes the URL of the page (“website.com/contact/#wpcf7-f315-p16-o1” instead of “webiste.com/#/contact”). And the recaptcha doesn’t display either.
Thank you for your help!
Best regards,
In fact, I really like your form, I just wish I could add a sentence “Your message has been sent.” Thank you! Have a good day
Hi, thanks for the feedback, we will consider it for the next update.
Have a nice day!
Hi. I will run Total Cache plugin on my blog www.djlama.pl/blog andimage on header screen with texts in java is not visability. I get the “Lazy load” on Total Cache plugin. Now.. time load site is very good.How to delete this header from blog or add image without disable plugin total cache. Please help.
Hi, you may try to disable CSS minify option in W3 Total Cache and purge all the caches and see if it fixes the issue, CSS Minify may arise issues sometimes. If that doesn’t help, you can create a support topic on our support forums and let us further investigate the issue for you.
http://www.pixelwars.org/forums/Have a nice day!
Hello, is the option “Autoplay music” easy / possible to disable/enable from the backend? Thanks
Hi, yes it is possible and easy to turn off the autoplay music with an option in Live Customizer.
Have a nice day!
Hi again, I see there are URLs in the format /#/about and similars. Could you tell me if 1) is home menu editable via WP backend 2) can /#/ be removed for using classical permalink by WP
PS we buyed your theme (with another account) some days after my previous question, so please help me
Hi,
1-) you can edit home menu from wp backend. 2-) ”#” in the url is required in order to homepage ajax functionality to work.
Have a nice day!
Great! Your ajax functionality is beatiful btw , can I ask you what library you used for?
Hi I can’t access any page from the menu after going live , it just keeps loading
replied on support forums.
Hello do you know why this happens? https://jacobbar.com/ https://www.jacobbar.com/
It should be the same theme but it looks different, the icons and fonts are missing in the www one.
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hey, how long i have to wait for your answer? Iv bought your template and the code is not working on your support forum, you wrote me to contact by themeforest and thats what i did. Now Im trying to contact you with here, by email and facebook.. nothing. Whats going on?
Hi, just replied to your e-mail.
Have a nice day!
again the same situation with purchuase code…
Hi, just replied to your e-mail again.
Can I get a refund? The theme does not work properly, especially in the portfolio section.
Hi, we can help you with that, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/I already buy this theme !! I can’t find how to change the icons that slide in from the right of my homepage. I didn’t find it in documentation.
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hello Pixelwars,
Any plans of Launching this as HTML Templates? The Theme is nice but we want HTML Template.
Your response : (4months) Hi, yes we may release the HTML version in a week or two.
HTML is available or not ?
Cheers.
hi! When i want edited homepage with elementor i see this informations: ”....need to include the_content ”. HELP!
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hello, its been great using this theme…. Can i add a customized preloader??? via external plugin???
Hi, sorry the preloader is not customizable by default.
Have a nice day!
Hi. I read your support guides and I’m really frustrated about the forced # in the URL address bar. You see, when I click on the CONTACT option in the Main Page Menu I get redirected to mysite.com/#/contact where social media icons and contact form don’t display neither on mobile nor desktop. People would have to manually delete the # so they are redirected to mysite.com/contact where all elements would appear and work properly. How do you propose I fix this issue? Please don’t tell me the # is needed in the theme structure, I know that.
I’ve also noticed that the header within the Contact page isn’t displaying either with the # forced into the URL
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
if you have already created a topic, our support team will reply soon.
http://www.pixelwars.org/forums/Hello, how do I remove the music player from the home page?
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/After turning off all plugins, the scripts do not load the first time on the page (contact form, elementor photo slider).
I dont have RECAPTHA… becouse somethink block a script in your theme.
Can u help me?.
Hi, please create a new topic about it on our support forums and our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hello! Great theme, Im installing ir but I cant find “Pixelwars Portfolio plugin” (documentation instruction “Go to: Appearance > Install Plugins”)
I have already resolve this. Now I have imported demo_03 but colors and fonts corresponds to demo_01. Home page ok, but About page I cuoldn find information to cosumize it
How could i access to support site? register form fails, it says Im blacklisted
Hi, can you send us a message titled “I can’t register” via the contact form on our profile page and let us manually register you;
https://themeforest.net/user/pixelwarsThanks.
