2457 comments found.
Hello i am trying to figure out where in wordpress i can edit the header option to put my info for my website in the “your address will appear here, the generic phone number, and the email@example.com” section. please help thank you.
Hi there,please open the website in site setting mode.then navigate to the header >> business bar.there you can set the information which you want.
Just bought this theme today knowing that it help me get a good website. But only to find disappointments. Only massive-dynamic-child will successfully installed. The massive-dynamic.zip will make my browser hang-up or it shows SAFARI CAN’T OPEN THE PAGE. Please help!
Hi there,please contact us by using this link to help you ASAP.
I got this message, Unauthorized login to this portal Permission denied to access this portal. Please check your portal URL again.
Actually we’ve just tested and there was no issue for submitting ticket , please contact us by sending email to help@pixflow.net and share your website address , login credential and license purchase code so we can help you there.
Hello I cannot access item support but having issues installing theme in WP 5.3.2 through the interface. The install keeps timing out. Any help on this forum would be much appreciated!
Hi there,please contact us by using this link to help you ASAP.
Hi, I just bought the theme and when I tried to install it, I had the following errors for the following plugins while installation
Installing Plugin Envato Market (1/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=envato-market.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing Envato Market: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Installing Plugin Go Pricing (2/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=go_pricing.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing Go Pricing: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Installing Plugin Master Slider (3/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=masterslider.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing Master Slider : The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Installing Plugin Ninja Popups (4/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=ninja-popups.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing Ninja Popups: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Installing Plugin Revolution Slider (5/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=revslider.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing Revolution Slider : The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Installing Plugin WPBakery Visual Composer (6/6)
Downloading installation package from http://media.pixflow.net/web/plugins/?file=js_composer.zip&id=af0ec4698631af9867808c3215c0611f… Unpacking the package…
An error occurred while installing WPBakery Visual Composer: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
All installations have been completed. Any help would be appreciated Thanks
Hello , it seems your website service does not handle zip file as it should do , when this error happens please copy the link that shown in error message ( do not copy three dot at the end ) and paste it into your browser , now you can download the installation zip file and install them from admin panel >> plugin >> add new
Hi,
1) In my wp, im getting this message: Your theme (Massive Dynamic Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix?
2) The plugin Go pricing needs an update.
3) Slider Revolution needs an update.
4) the help doesn’t work, why?
I have the same problem, for all my themes. I need solutions fast, this problem has been around for a long time.
Thank You
Hello
1 – This is just a warning and will not affect your website functionality , we will update our files in our next theme update
2 , 3 – Please deactivate and delete those plugins and then install the latest version from admin panel >> appearance >> install plugin
4 – You can visit https://help.pixflow.net
Theme isn’t working properly. Demo doesn’t get imported and is causing high entry processes making complete website shut down. I have downloaded and uploaded latest theme files yet the issue continues.
Hello , thanks for contacting us , to help you with those issues we need you to contact us by visiting http://help.pixflow.net so we can help you there as soon as possible
Hi.
I’ve been using this theme for a while and now I’m having problems with the visual editor: every time I update any setting from an element, it disappears from the page. I have a blog page with a masonry element in it here: https://speakspanishbarcelona.com/blog/ and now the posts are gone because the masonry element has disappeared. If I try to add it again, when I change the background color, for example, the element disappear.
What it’s happening? Thanks, regards
Hello , thanks for contacting us , would you mind submit a ticket on http://help.pixflow.net and share your website address and login credential thee so we can help you as soon as possible.
I just bought support and the creating an account does not allow me to move forward because it says “Cookie is disabled in your browser. Please enable the cookie to continue.” My Cookies are enabled.
Hi there,please make sure you’ve set the same name and slug for the posts. press quick edit of the post from WordPress dashboard >> all posts and check the name and slug of the posts >>http://prntscr.com/ri8b4h
I purchase this theme recently, and after having it installed for a month, all of a sudden I received an error message: There Has Been A Critical Error On Your Website. After uninstalling the plugin Slider Revolution, I was able to get back in, but now in the Edit Mode, it’s blank and none of the controls are working. I can’t see any of my elements.
Hi there, please contact us by visiting http://help.pixflow.net to help you.
I’ve been using your theme for a long time but never managed to get my blogs to look normal. My website looks nice and everything, but when I create a new blog post, it looks disgusting, all misplaced, all over the place like CSS is breaking, it’s all white and has no shape at all. Why doesn’t my website’s design apply to the blog posts too?
Hello , sorry for late answer , please take a look at https://help.pixflow.net/portal/kb/articles/massive-dynamic-style-blog-posts
Where can I find the update? As I bought it was such an option.
Hello , Theme update will be bring to user attention by email notification , about plugins you can install latest version by visiting admin panel >> appearance >> install plugin
Hi I would like to know if the one page templates can also have additional pages? I like the design but for referencing it is more complicated … I would like to have the one page home page but in the menu have separate pages. Thank you !
Hello , you can import several demo on your website for sure also you can customize everything from imported demo to have the layout and menu items as you like
Ok thanks, so the “one-page” can contain other pages.
Another question before buying, is it possible to filter the elements of the portfolio of this demonstration (example: PRINT / WEB / LOGO) http://theme.pixflow.net/massive-dynamic/design-studio/#story-sectionHi there, There isn’t any portfolio section on that page. The portfolio shortcode has a filter option and you can check it from here.
ok thanks !
You’re welcome 
Hi, will there be an update of the theme? The plugin Go pricing needs an update. Or do you have only the plugin version 3.3.16 for me?
Hello , We will update our plugin server in next 24 hours , please contact us by visiting http://help.pixflow.net for more information.
hi, how do i add custom breadcrumb only to 3rd level page?
Hi there, Unfortunately, It isn’t possible.
thanks for the reply. Then, is there a way to some form of menu to 3rd level page only?
Unfortunately as we did not presented that feature on our demo , it’s not available neither
Hello, the Revolution Slider provided with your template is version 5.2.6 dated from june 2016. Not possible to install it with newest version of Wordpress and I can’t imagine to use an old version of Wordpress from 2016 to support the plugin extension… How can I manage the install of the plugin on a most recent version of Wordpress ? Thank you
Hello , Sorry for late answer , please make sure you are using latest version of Massive Dynamic which is 7.3 and then delete revolution slider plugin and install it from admin panel >> appearance >> install plugins
Thank you for your feedback. I have tried to install the plugin and still this message :
#
Installing Plugin: Revolution Slider
Downloading installation package from http://media.pixflow.net/web/plugins/?file=revslider.zip&id=178143c5ea98e9f57508a9f0d1793995…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
#
I downgraded my WordPress version to 5.0.8… Massive Dynamic is indeed 7.3 version
Any help to get Revolution Slider… ?
Sorry to hear about that , please contact us by visiting http://help.pixflow.net so we can help you with manually installation
Hello, Is there a way that I could get the html version of the package?
Hello , unfortunately HTML version is not available.
Thanks. Are all the images and assets bundled within the package or we have to buy the images separately?
Yes all the assets of each demo will be included
How can I customize Blog Post (add link to image) and change default font of blog classic? Another question in WPBackery I can’t see any shortcode for categories.
Please take a look at https://help.pixflow.net/portal/kb/articles/massive-dynamic-style-blog-posts to see how you can apply changes font and other settings of single blog items in the ways that all posts change and about category actually we have no post category shortcode .
Thanks for the reply, but I was talking about the Classic Blog page. There I can’t change fonts and the only link to the post is the Title, not the image. Can I change the code somewhere, maybe custom CSS?
Please contact us on https://help.pixflow.net/ to help you.
Been using the theme heavily for several years and Pixelflow support is great! They have been very responsive to our various requests with very timely resolutions. I would leave an official positive review if I could, but unfortunately, the purchase is tied to an employer’s account.
Thank you very much for sharing your compliment with us , we’re glad that we could help you with our product and services
Hi, in my wp, im getting this message: Your theme (Massive Dynamic Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
Hello , thanks for contacting us
Actually that warning happens to let us ( theme author ) to update our woocommerce files , we will do that in our next update which will be available in next 15 days , meanwhile we can assure you that your theme functionality is not affected with those outdated woocmmerce template files
Dosent work and the support does not respond my.
We’ve already answered your ticket so please check your email
SCAM!!!
Ok we will report your ticket and rate to Envato team.
Can you give me the money back please.
Please send your refund request to https://themeforest.net/refund_requests/new
