208 comments found.
Do you have custom / private area for customer to follow up their processes / cases?
Hi,
Sorry we don’t have that in this theme.
Thanks for your interest by the way 
Hi, this is a pre-purchase question, can I use Mailchimp instead of Newsletter???
Hi,
You can try using third party plugin of Mailchimp instead but you have to call the form as shortcode in this case.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I am not able to get support on this. Each time I try to get the support Icon to work it says that my purchase is not verified. IT IS VERY FRUSTRATING
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Attorna), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Hi, I have a problem with the Top Bar, when I Enable Top Bar On Mobile, the text breaks and cover the golden button.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
The shaped divider tool tip says it will appear at the very bottom of the section it’s placed but I can’t seem to get it to do that. Please see https://axeresidential.com/lp/
Disregard. I found a workaround.
Is there a way to add FAQ schema in your accordions or at least replace a block with Gutenberg so it can be done?
Hello,
Sorry, there’s no option to generate faq schema for the accordion element.
You can add it in the Gutenberg editor and use the ‘WordPress Editor Content’ element in the page-builder to show it or add it manually using a tool like this: https://saijogeorge.com/json-ld-schema-generator/faq/How to change the logo on the footer?
Are all images available to use ?
About logo questions, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
About images questions, some images are under license so you need to purchase its license if you want to use in your end product. URLs provided in the theme package > Demo Stuff > Images-used.txt
Thank you very much!
Thank you.
Hi, quick question before I purchase. Does the theme come with the little gold images above the practice areas? Thank you!
Hello,
Yes, these icons are free to use
Hi, love the theme. But just recently noticed an issue with the site. All the content on the site has horizontally flipped and is right aligned. you can see it in the menu and footer as well. Not sure what happen. Would you know anything about this issue?
http://www.defendingrights.com/Thanks I am willing to renew support but wanted to see if you are aware of this.
I also want to add on the admin login page the language has changed to some other language.
Looks like somebody hacked in and changed the site language to arabic. I changed it and it is now fixed. Anything I should do to keep this from happening again. Besides changing the passwords.
Hi,
The Right to Left (RTL) will triggered automatically when site setting changed to Arabic language.
Sorry to hear about the issue.
Here at GoodLayers, we take it really serious about security issue. So, before we launch every of our themes, we will make sure that it will not have such vulnerabilities.
We can ensure that the problem won’t come from our theme for sure.
1. When we create themes, we do not create any custom functions to communicate with database. We only use it via WordPress’s function only so at this point, it will be on the WordPresss itself.
2. The vulnerabilities can caused by third party unreliable script that contact to third party url. In this case, we only use the script that contact to Google(to pull Google font) and Google is surely reliable source.
3. Before launching the theme, Envato will perform the theme reviewing including the checking of inappropriate coding. So they will ensure that all themes sold on the market place will be coded by following the best practice of WordPress theme creation and also they will reject the theme if the code include such a vulnerability.
However, these are possibilities of the infection.
1. Using share hosting, share hosting (or maybe bad hosting) can caused such an issue. When other customer’s site that is on the same hosting(shared) of yours get infected, your site will have a high risk then. I can confirm this by experience. I used to use some cheap local hosting and it’s not quite good. Some customers’ sites got infected and my site was infected too. After cleaning viruses, it didn’t go away but after I switched hosting(I switched to Media Temple at that time.), the problem was completely cleared.
2. Vulnerabilities in third party plugins. This is one of the most popular reason that cause WordPress site’s infection. Make sure that you use the plugins that are well implement with best practice of WP plugins creation and notice that the plugins are updated time to time to ensure that they keep fixing bugs and patching vulnerabilities.(We do this with our products all the time.)
3. Bad permission folder setting on your server. Make sure that it’s securely set. 644 is recommended for php files and 755 is recommended for the folder. By missing the good setting can let hackers to edit files.
4. Password leaks. Make sure that you set the very strong password for admin role, CPanel, Database password, etc…
There can be other reasons for these but it will be good to have these things checked. Our demos and our site have A LOT of traffic in each days so if you get hacked by our themes, our server should be hacked by now but nope, it hasn’t happened to us. Also, we have more than 130,000 customers using our themes but very very rare like your cased reported. (like 2-3 times only)
There’re also some tips from me.
1. You can try using security wp plugin : https://kinsta.com/blog/wordpress-security-plugins/
2. It will be much even better if you use DNS with security feature. You may check out CloudFlare service. It’s quite useful.
Hello. Does your theme support RTL languages? Thanks.
Hi,
Yes, you can do RTL with the theme. However, if you find any points that doesn’t work with RTL, just let us know
Very good template. We only had a problem changing the name of the URL from English “services” to Polish “services”. I would be grateful for feedback. Thanks! https://inmedium.pl/
Hi,
Thanks for choosing us!
Regarding questions, Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello,
This theme is compatible visual composer? Thank you
Hi,
You may use third party page builder plugin but note that most element in demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text..
When you use page builder plugin, it will call its own element, layout.
Thanks for your interest by the way
Can i change the menu style on a per page basis?
Hi,
Sorry but menu style can’t be changed as per page. It will apply throughout the site.
Hi, I can use Attorna with wordpress 5.3? Thank you
Hi,
First of all, Thanks for your interest
Yes, sure you can.
The WP google map plugin does not work.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi. I purchased and installed this theme. I am trying to do edits on the homepage 3 and nothing updates when I click either preview or update button. Please help
solved
Hi, I can’t find how to activate the newsletter plugin for the home page. Can you tell me how to do it?
Please go to ‘Plugins’ page from WP dashboard and click to add new plugin. Then search for ‘Newsletter’, you will find this plugin : https://wordpress.org/plugins/newsletter/ and install and activate it.
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
hello, we want to use the theme with the theme images int it, can you let me know where the credits for these images are? can we use these images for free?
thx
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
View Changelog image link does not work (Item Detail tab). Could you fix it please;
Oh sorry about that. Can you try again?
Thanks!
thanks a lot!
How do you change the color of the navigation bar when scrolling down? thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
