3288 comments found.
Is it possible to set multiple styles for menus? I need one for the home page, another on that appears when the user scrolls down and on the content pages there has to be another style.
Will I get my money back if iam not happy with the theme the first 3 days or something like that? I have to check the theme out a bit cause I have several conditions for a new theme that I have to check out.
Best regards and stay safe
Dear priinzii, You can have different header on different pages, you can build 2 different header via our header builder and set them on different pages. We do have sticky header option as well but it uses the normal header and show it in sticky header style, while you can have control on height and background color of sticky header as well. About the money back i have to say you need to check themeforest refund terms, since we are selling on themeforest.
Regards and you also stay safe 
But at the end the seller has to accept the refund. Never had problems with themeforest.
My dear German freind,
It is ok Please do not be worry you go ahead and purchase 1 Phlox I am sure you would be happy with that. But please if you face any issue first try to use our support Averta Help Center
Regards
Cant Activate in Localhost. Get Error. Can you help me out?
Something went wrong while connecting (http://library.phlox.pro/info-api/): cURL error 28: Connection timed out after 15000 milliseconds
Dear asimtech, As the error indicates, there is something wrong with the cURL library. It’s a server tool that we use to connect to our servers and template libraries. There are two possibilities here. One is that the cURL library itself is not correctly installed on your server or it’s mis-configured. Another is that our servers are blocked by a security plugin or firewall by your hosting company.
For either one, you need to contact your host provider and ask them for help. You need to make sure that your server can connect to our addresses: averta.net api.phlox.pro masterslider.com
Regards, Averta
Hello dear,
Please let me how i can contact for urgent support request ?! i have send a support ticket and an email.
thank you in advance
Hi, most of the time you can use the live chat on our Phlox website to have a life chat with a human. But for support pupose the best place is oursupport system you can just put an urgent word on the title Averta Help Center
Hi Team,
We have purchased your team recently. We are facing issue with grid portfolio here http://hiresmart.co.in/new/projects/
We have imported the demo template https://demo.phlox.pro/portfolio-art-studio/projects/
Please help us asap
Hi there, We replied your ticket on our support system please follow only your tickets.
Regards
Hi Team,
We create ticket 16 days ago but Didn’t receive any response from your end. We are facing issue with few templates which are portfolio, blog, new.
We have shifted theme into new domain https://enablingworld.com/
Let us know if you able to solve bugs or return the money. Its need to be done immediately
Hi we are so so sorry for the delay. you are right and we missed your ticket.Please give us the details that we asked for on your ticket we will fix it for you very fast
hello I made a template for the single portfolio page with elementor. Also made it for “the entire site” but im still seeing the phlox portfolio template. How can I solve this?
Hi, Thanks for letting us know, it has an issueand we will release the fix at the begining of newxt week. Probably Monday sorry it happened to you
Can you confirm that the fix will be released next week because I am on a very tight schedule and if its not fixed soon I have to switch to another theme. thanks
Yes, we confirm that.
hithere I noticed that you updated on the 6th of april. My latest version is Version 5.3.5. Is that the latest version? I dont get the option in Envato Market to update it.
ok im not sure whats going on now, i have downloaded the latest version here and uploaded by ftp. Now im getting the message that the version is 5.3.4. Did you downgrade it?
Hi again, I know you already have a chat with us and you know that you have to pay attention to the theme update version and you can see that on your Phlox dashoard. for example today we released Phlox 5.3.8 and you can update it on your Phlox dashboard
What is the shortcode for the FAQ please? I’m going to try to make a Page for it. Thanks
Hello.
You need to use the corresponding Elementor element. You can make a perfect FAQ page using Elementor and FAQ element. But there is no shortcode for this purpose.
Demos are not loading.. When i import a custom demo, the web site isn’t load, is in white
Hi there, Please do not worry we are here to help you but may I ask you to subtmi a ticket on uor support center Averta Help Center Please provide us the related info such as your website and etc there
I tried in every possible way with css codes with plugins with modifications but the button does not show the background of the contact form 7 I installed the following theme: https://demo.phlox.pro/creative-agency/
this is a link to make you understand what I say:
https://tinyurl.com/sm6tuayHi there. May I ask you to submit a ticket on our new support centerAverta Help Center We can help you better and faster there Regards
Just had a new problem, when you go into the Header-business-2 [elementor-template id=”188”] and unfortunately, in the first section, I failed to edit the Info Box and Flexible List in that Column. They are not clickable and I can’t edit those two elements. Even if I try to click the pencil like icon, I checked if It is an elementor issue but it’s not. I believe the Info Box is from Elementor Add Ons but I also have that plugin installed and Flexible List element is from Phlox, I obviously have it as well on the list. Can you please help me on this one? Thanks
I’m all good, I just duplicated that specific column and surprisingly I was able to edit the duplicated one, deleted the old one. lol. It’s fun playing around your theme. Please me when I get problems soon.
Hi there,
Once again I am happy that you are all good
May I ask you to use our support center for your issues instead of using comments here?
Hi mate, purchased your awesome theme. Do you have installation tutorial for this? Thanks
After installing the theme, I have problem with the “Install – Phlox Pro Tools plugin” keeps on going to “Installation Failed”. Would love any assistance on that before I do anything
All good. I updated Phlox Pro on Dashboard
Hi,
happy to hear that, good luck with your site
thank you
May I know if your demos are built on Elementor?
Yes for sure, all our demos built on Elementor.
will it be compatible with elementor pro? can i export the templates?
Hi, It is compatible with Elementor pro and we are recommended by Elementor officially. About the exporting templates I have to say it is Elementor feature and not related to Phlox. Yes you can export that but Please note that when you want to use that templates you need to have Phlox theme activated there since we used Phlox elements in most of the parts
Hello. Portfolio widgets (grid, masonry) doesn’t work after update. No portfolios are visible. Only filter is visible.
Hi,I am so so sorry to hear that. May I ask you to make sure your theme and related plugins all are updated. And also ask you to send us a ticket n our support system we can help you better and faster Averta Help Center
Yes all plugins are up to date. I opened a ticket to the support now.
Hi we saw that and already replied please just follow your ticket. you do not need to use comment for support purpose
Hello, I want to buy your theme and I like “Digital Shop Demo” But I noticed that the search and trash icons are not displayed correctly. Will this be easy to fix? Thanks.
Hi, We are glad you like phlox, about the issue can you please explain a bit more. I could not find the issue you are talking about
Thanks for letting us know we are reviewing thisdemo, and it will be fixed in next week
Hi, I was wondering if it was possible to use both Elementor and WP Bakery, that is, building – separately – some pages with Elementor and some others with WP Bakery. Thank you.
Hi there, We strongly recommend you avoid doing this, It effects your site performance. In fact we recommend you stop using WP Bakery any more.
Regards
You should include your change log when an update is available.You are the only theme that never provides this information for people who have purchased and installed your theme. For instance what are the changes with this current update?
Hello, I recommend that you manage the loading speed, it is a little slow. I know the demos are nice, but the user experience is important (UX) too. I say this because I have used your theme in a free version.
I hope someday to buy your theme when the improvements are out.
Cheers
Hi we do have a documentation about it please follow the instruction therehttps://docs.phlox.pro/article/202-page-load-time. Also you can see a resul of one of our demos that we did performance optimizaitions here https://gtmetrix.com/reports/demo.phlox.pro/OHDs8XA0
I buy the theme, but its make conflit with elementor pro, unusable. I buy it for Nothing. Please sell good product, dont make it like this, we lose time and money. If you are elementor friendy, dont go
Dear elliotfranck, We are recommended by Elementor officially. You can see what their CMO said about Phlox on our landing page as well. Please do not worry and just submit us a ticket about your issue we would help you very fast, as you can see I am writing for you on weekend Averta Help Center
Hi there. Thanks for your interest and we are happy you like Phlox
Is this built on Astra as most of the demo’s are the same or are they just ripped off?
Hi, Phlox is a theme and if you mean the subjects of demo, I have to say we choose our demos subjects based on the market and our users. If you mean the design of demos I have to say all our demos are unice and you can check it with any theme that you want. I hope I could help
Regards
Hello, I am a user with support access, I have been waiting for your support response for 8 days. Something wrong with COVID-19?
Hi there, Please note that you are asking for kind of customizaition on your header while it is beyond our support, but we try to help you, please follow your ticket.
