Hello,

Log in to our Support Portal https://help.us-themes.com go to your profile page > licenses list and click Deactivate, then go to Impreza > About in WordPress dashboard and click Activate button, take a look at this article for details: https://help.us-themes.com/impreza/installation/activation/

Let us know if you have further questions!

Thank you!

Hello,

Please deactivate all plugins and try again. If it won’t help, try the same with any default WordPress theme.

Let us know how it goes.

I was deactivate all plugins and its still not working. When I am using the default wordpress theme its working. When I am switching back to Impreza theme its not working.

Please provide your website credentials and detailed issue description via this contact form so we could investigate the issue better: https://themeforest.net/user/upsolution#contact

Thanks in advance!

Sorry i forgot to update the core, thank you. For all those wondering, this theme is awesome in all levels. Best so far

The Layout in the backend changed when i want to edit my pages it is only code and on the bottom there is the Pagebuilder but it is empty.

Hello,

We already answered your emails, please provide us with the requested info.

Hello,

Unfortunately, WordPress doesn’t provide this feature out of the box. If you’re familiar with CSS coding, you can change your text with custom CSS code.

Let us know if you have any further questions!

Hello,

These pages are inaccessible. Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password) so we could investigate the issue.

Thanks in advance!

Hello,

Please provide your website credentials via this contact form so we could investigate the issue better: https://themeforest.net/user/upsolution#contact

Thanks in advance!

Everything is fine in this picture https://photos.app.goo.gl/NdpjMpa8AjnSx5HE8

The background of the header is not good here, and the background of the sticking cap is visible together https://photos.app.goo.gl/zowb31jJLu4uhfzy5

The same is not beautiful background submenu is superimposed on the background header https://photos.app.goo.gl/5ahwvvabQYHfzGXB7

Go to Theme Options > Colors and this area Background Color to be transparent or delete it completely.

Let us know if it helps.

In this case, you need to disable the sticky header because it is not visible at all without the background. Here you need additional settings or additional CSS styles. So in this case it turns out ugly. Thanks. I hope in the future you will add a boxed header for the full width layout.

Hello,

All the fields supposed to use global styles from Theme Options > Fields Style. Please describe your issue better and provide us with a relevant URL.

Thanks in advance!

Hello,

Go to Impreza > Headers and open your header in Header Builder. Go to the Mobiles tab and move the Menu element to either the left or right cell of your header.

Let us know if you have further questions!

Thank you!

Also, on mobile version half of the top block is disappeared, any suggest how can I get it back? https://phuketapart.com/

Hello,

Add a right or left border to any element at Design tab of element settings.

Let us know if you have further questions!

please screenhot

Hello Monique,

Yes, the latest Impreza works well with WordPress 5.4

Let us know if you have further questions!

Thank you very much for your reply.

i have correct problem. thank you

Hello,

Please provide your website credentials via this contact form so we could investigate the issue better: https://themeforest.net/user/upsolution#contact

Thanks in advance!

Hi, thanks for the offer, I simply recreated the page by copy & pasting the content to another blank page and now the issue is gone. Thanks!

Hello,

It’s still compatible, you need to temporary deactivate it not to interrupt database updating. Once updated, you can activate it back.

Let us know if you have further questions!

Thanks! It would’ve been nice if this information would be displayed directly

Hello,

WPBakery Page Builder works without activation so you can simple ignore this notice, take a look at this reply for details: https://help.us-themes.com/impreza/faq/#q9

Let us know if you have further questions!

Thanks for the quick response. Updating Visual Composer via Dashborad -> Updates (from WPBakery Visual Composer 5.1.1 to 6.1) doesn’t work though, it says “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.” as a notification in the top. How can I fix that?

Updating worked via Plugin page and manual update now!

Hello,

We checked your site and couldn’t replicate the issue. What do you mean by “Vertical tabs is not responsive”? Tabs are being transformed to the Accordion layout when there is not enough space for them.

Waiting to hear from you soon!

Hi, In my tests, it is not responsive. Dont transformed to the accordion layout. See: https://ibb.co/RvFT4Q8

Hello,

Please provide your website credentials via this contact form so we could investigate the issue better: https://themeforest.net/user/upsolution#contact

Hello,

At the moment the built-in form has no file fields. Use Contact Form 7 plugin to create such form.

Let us know if you have further questions!

Hello,

At the moment Portfolio Pages don’t support Block Editor, but you can enable it yourself with a few lines of code, append the next code to functions.php of your child theme:

add_filter( 'register_post_type_args', 'child_add_gutenberg_to_portfolio', 10, 2 );
function child_add_gutenberg_to_portfolio( $args, $post_type ) {
    if ( $post_type == 'us_portfolio' ) {
        $args['show_in_rest'] = TRUE;

    }

    return $args;
}

Let us know if you have further questions!

Hello,

Please provide your website credentials via this contact form so we could investigate the issue https://themeforest.net/user/upsolution#contact

Thanks in advance!