590 comments found.
Hi, It’s possible have in mobile version the sidebar above the content?
Thanks Luciano
Hi ViroLucio,
I’m not clear your question.
Please create new topic with more details on our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/. Our support team will check and help you find solution.
Kind regards
I’m getting lots of errors with Wordpress 5.5. Is there an update yet? Thank you!
Hi,
Please update all plugins and check again. If issue still there, please deactivate plugin one by one and check again.
Kind regards
I have been. I’m not sure how to deal with this though:
gecko-child/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0, gecko-child/woocommerce/myaccount/navigation.php, gecko-child/woocommerce/myaccount/orders.php, gecko-child/woocommerce/single-product/meta.php
Please compare file gecko-child/woocommerce/myaccount/dashboard.php with file in wp-content/plugins/woocommerce/templates/myaccount/dashboard.php and merge new update in plugin to child theme.
Kind regards
Okay, thank you.
Thank you so much! That solved that issue! Now to get others to update their plugins… 
I also have this:
jQuery Migrate Helper — Warnings encountered This page generated the following warnings:
https://instockgems.com/wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js:2:28862): jQuery.fn.size() is deprecated; use the .length property https://instockgems.com/wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js:2:29358): jQuery.fn.size() is deprecated; use the .length property https://instockgems.com/wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js:2:28862): jQuery.fn.size() is deprecated; use the .length property https://instockgems.com/wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js:2:28862): jQuery.fn.size() is deprecated; use the .length property Please make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.You can ignore warning but have some errors you need to fix https://prnt.sc/u23y21 the code you added to change mobile device cause the error.
Kind regards
I now have over 3000+ errors like this in the admin area of Jas Theme Options.
jQuery Migrate Helper — Warnings encountered This page generated the following warnings:
https://instockgems.com/wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js:2:28862): jQuery.fn.size() is deprecated; use the .length propertyThe Mobile App Builder that I use just updated their plugin.
The only errors I see in the Console are:
JQMIGRATE: Migrate is installed with logging active, version 1.4.1 jquery-migrate-1.4.1-wp.js:56 JQMIGRATE: jQuery.fn.size() is deprecated; use the .length property migrateWarn @ jquery-migrate-1.4.1-wp.js:56 jquery-migrate-1.4.1-wp.js:58 console.trace migrateWarn @ jquery-migrate-1.4.1-wp.js:58 chrome-extension://annopcfmbiofommjmcmcfmhklhgbhkce/js/content.js:1 Uncaught TypeError: a.createShadowRoot is not a function at h (chrome-extension://annopcfmbiofommjmcmcfmhklhgbhkce/js/content.js:1) at chrome-extension://annopcfmbiofommjmcmcfmhklhgbhkce/js/content.js:1 at chrome-extension://annopcfmbiofommjmcmcfmhklhgbhkce/js/content.js:1
Please advise. Thank you, Brent
Hi Brent,
Please download file https://www.dropbox.com/s/krxcvbdohl2vnwb/cs-plugins.min.js.zip?dl=0, extract and replace file in wp-content/themes/gecko/core/admin/assets/js/cs-plugins.min.js
Kind regards
Hi Harry, I did as you requested but still the same issue. Brent
Hi, Please create new topic on our support forum with detail of your issue. Our support team will check and help you solve problem.
Kind regards
I just saw where you updated the theme, thank you! All is fine now. You’re still the best tech support I’ve ever had!! have a great day
Thank for your kind words! Yes, we just release update included the fix for issue you reported. Please update to new version to fix it.
Kind regards.
Hi,
I was wondering is there a way to move the email field on the checkout page on the top so that it would appear before first and last name?
Thank you for your help in advance.
Best regards
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
Hello there, I want know about using full width images in product description so they take all width from the screen.You can see spacing on left right of this screenshot https://prntscr.com/tn0gfp If this is possible?
Hi there, one question is related to product cards, is it possible to use basic design of this with Add to cart button outside the product frame? Like in this attached screen I used a button, but when I click on the button it goes to product page covering product and button under one link. https://prntscr.com/tn0hfb
Hi Shameelnasir,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
By the way, you support expired. Please renew your support that will help us continue develop new features and update our theme.
Thank and regards!
I have purchased the theme and not getting the color swatch option why?? I have shared the admin credentials too. Your team told me that share the concern with dev team- Not getting the revert yet- I have purchase this theme for color swatch option – so for me now this theme is useless and zoom feature is also not good..
I’m sorry for delay. Our team still investigating your issue. On our demo or our local the color swatch still work well but not understand why on your site it not work.
Kind regards
Thank you.. Resolved
Hi,
I was updating our website when all of a sudden the homepage started showing its contents narrower than before.
Can you help me with returning the website to its original state (content covers the whole page from left to right)?
www.greenandgrace.com
Hi,
I check your site it now full width. Did you fix? If not, please go to Theme Option > General Layout > Content Width and change your number.
Kind regards
Hi,
the width of the site was previously 1170px and it’s still that.
Do you have a code with which I could change the width of the first header (metaslider) as well as the instagram feed to 100%?
Thanks.
Hi,
Please edit the row wrap slider and instagram feed and check in “full width”.
Kind regards
Hi,
full width is active but the previously mentioned elements are still narrower than what we would like them to be.
For example on this site http://janstudio.net/gecko/fashion/home-fashion-5/ the header covers 100% width of the page.
Best regards
Hi,
now it works. Thank you for your help.
Best regards
Hello Team, getting error on theme options 404 page not found
Hi Kalada,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
unable to login with your support desk
Hi, our team sent account info to your registered email. Please check.
Kind regards
Hi,
I’d like to ask if there is a way to fix a problem on our website related to the email list subscribe button.
The subscription box now has white margin’s with rounded corners. We would like to change the box so that it would have white margins but without the rounded corners.
https://greenandgrace.com/Thank you for your help.
Best regards,
Hi,
please add below code to JanStudio > Theme Option > General Layout > Custom CSS
icegram_message_2164 .ig_form_container .ig_form_els input {
border-radius: 0 !important; }
Kind regards
Hi,
I tried the code but it did not work.
Do you have any other codes I could try?
Best regards
Hi,
Please change code to
.footer-1 .signup-newsletter-form input.input-text {
width: calc(100% - 107px);
}
.signup-newsletter-form {
border-radius: 0;
}
Kind regards
Hi,
thank you very much. Now it looks better.
Do you have any tips on how to avoid the email place holder and the join button getting on pushed on two different rows?
Kind regards
Hi,
I see (email field and button) in one row https://prnt.sc/sp347y do you want show on one row or 2 rows?
Hi,
on desktop it shows as it should. But on mobile it shows two rows. I would like it to always be on one row.
Hi,
Please change code to
.signup-newsletter-form {
border-radius: 0;
width: 100%;
padding: 0 2px 2px 0;
}
.footer-1 .signup-newsletter-form input.input-text {
width: calc(100% - 107px);
}
.signup-newsletter-form input[type="submit] {margin: 0;}
Kind regards
HI i want to know if there is an option to switch between 2, 3 or 4 products per column on shop page ? or is it fixed to 4 columns ?
Hi,
Thank you for interested in our theme.
Yes, it have option to switch number of product per row in Theme Option https://prnt.sc/skhamp
Kind regards
Just wondering – by default the product name appears below images in the product grid (on home page) when using Gecko, whereas on the Shop page the product name appears on hover in the middle of the image.
Is there a way to make the products grid on the Home page have the same hover behaviour as on the Shop page, i.e. 1. not show the product name below the product image and 2. instead show the product name on hover (instead of showing Select Options, Quick View, and Add to Wishlist)?
Thanks!
If this is something you’d rather deal with in the support forum, I really don’t mind paying for extended support again, so please just say. You guys have always been so helpful.
Hi,
You can change the product display in by edit Homepage > edit “Products” element and change hover style https://prnt.sc/sfp106
The extended support to help us continue develop new features and update our theme to compatible with new version of WordPress, WooCommerce not just to support you with issues on your site. Hope you understand.
Thank and regards
Thanks, but I don’t think any of those 4 options replaces the usual on hover elements with one that only displays the product name, but thanks anyway.
No probs about paying for extended support.
Hi, is the theme compatible with WooCommerce 4.0 and WordPress 5.4? Because last update was 2 months ago.
Hi,
I checked and our theme still work well on WooCommerce 4.0 and WordPress 5.4.
Btw, you support expired so long. Please renew your support that will help us continue develop new features and update our theme.
Kind regards
Hi looking at your demo site, it looks like it has broken code, is this not a supported theme? Also is this coded by the same people that do the Shopify theme? As I’ve been running that on a Shopify store for sometime now.
Hi Luke,
Thank you for report bug. The error message only on WordPress not on Shopify version.
Kind regards
Hello, I bought this product from you the Gecko – Powerful Ajax WooCommerce Theme for WordPress and I am facing some problems with it a long time ago, practically since I installed it on the 21st of November, 2019. I tried to solve the problem in every way and nothing works. I checked with the support of plugins and also with the support of my server all possible ways to solve it. In my tests I deactivated all plugins including removing them permanently from the plugins folder leaving only the template but the problem persisted. Then I disable the template and the problem is gone. So we arrived at the conclusion, my hosting I and plugin supports that the problem would be the template. So I would also like to request your support to get a definitive resolution of the problem. Because I’m already 3 months late on my project because of this problem. I wabt to show you the printscreen of the problem I´m facing when I try to edit, post new products, edit products, edit pages, customize my template or even a simple visit to my website. It is really a persistent and unbearable problem that can make me lose my customers. So now I´m asking for help from your support. Can I have some place to I talk and ask for this supporte directly or is only here that I can talk tyo you? Because I think I have to send print screens of the problems to you… The link you have to your support is a forum with some wrote problems and fix and I do not find my solution there. Also I don´t think is fair this kind of supporte when we paid for it. Thank you for your attention.
Hi,
Sorry because inconvenience.
Our support team replied you on our forum. Please follow your topic.
Kind regards
Yep! I´m there with you now I really hope we can solve it soon. Thank you a lot for you supporte and attention.
malicious Error: actually I removed this “https://janstudio.net/gecko/fashion/wp-content/uploads/2016/04/sun.png” link from my website. But it shows this error which is again and again. Can you please help for solve this kind of error…
Hi,
Please find in product description and remove it.
Kind regards
Hi, In my website uploaded multiple products…and this is theme link…can you please help me find for this…
Hi,
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and login credentials. Our support team will check and help you solve problem.
By the way, your support expired. Please renew your support that will help us continue develop new features and improve our theme.
Thank and regards
Hi. Do you have a quick code to hide the shopping cart in menu while it is empty? It would be nice if it appears when adding a product to the cart.
Hi,
I’m sorry it only have code to hide icon cart all time not hide when it empty and show when have item in cart.
Kind regards
Hi
is there a possible way to center the woo commerce products view for 3 products only? When I set to show 3 products there is a space on the right I need to show these 3 products in center I am using wp page builder bakery
Hi,
Thank you for choose our theme. Please go to JanStudio > Theme Option > WooCommerce > Product Listing Settings > Layout > And select layout without sidebar
Kind regards
Hi, i have problem with add to cart. When i use add to cart in my product page, add to cart do not function. When i use add to cart to hoover in home page, add to cart is ok.
My support is expired. Please need help
Hi,
Please renew your support and create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site URL and login credentials. Our support team will check and help you solve the problem.
Kind regards
I tried installing the theme on my local machin, but after plugin installation, tried to import fashion data, which is giving me 404 page after moving to home page, i see furniture demo was working as expected, please help with this
Hi,
Thank you for choose our theme.
Please try increase the WordPress allowed memory size for your website by follow step
- Open wp-config.php, which by default is located in the root WordPress directory.
- Find the following line near the end of the file:
<quote> /* That’s all, stop editing! Happy blogging. */ </quote>
- Just above that line, add the following line:
define('WP_MEMORY_LIMIT', '512M');
Save your changes. and try re-import fashion sample data again.
Kind regards
Still i am facing the issue, its showing import done, before also it was showing the same, also sometime session out message was showing like Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page , i followed the same, meanwhile i noticed the admin-ajax request returning response like {wp-auth-check: false, server_time: 1586230064} wp-auth-check: false server_time: 1586230064
Hi,
Do you have team viewer, we need to check before give you solution.
Kind regards
Yes, i have team viewer
Please send to our email janstudio.net@gmail.com. Our support team will help you check it.
here is my team viewer id 1 578 074 305 , skype: vishnu.v.mohandas (https://join.skype.com/invite/mWyU2e2W9QhZ)
Hello team,
In my website luxulo.in, facing some issue i.e. order form validation. I want phone no. filed is required, but i can’t do this change. I’m trying to change Customizing ▸ WooCommerce > Checkout > Phone Field > choose ‘Required’ Option. But it is not refract. Please can you help me for this problem..
Hi,
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site URL and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support, that will help us continue develop new features and improve our theme.
Thank and regards
Dear Authors, I know my support has expired, but I never had any question before. So maybe you can answer me anyway. I really love your theme and the way it looks like. I already tested your demo sites and they are good. Nevertheless my site is super slow. It takes about 3 seconds to load any product. (optimized Images etc.) Is there any way to get it as quick as your demo sites? GMetrix Score is A (95).
And one more thing: the Ajax product filter works, but it does not show the right product picture. It always shows the “main picture”. And when a product like “green” and “XL” ist noch in stock, the filter makes the user think it is, because with the “AND” function the “XL” or “Green” won’t disappear.
I hope you can help me!
Beste regards from Germany,
iRomeK
Hi iRomeK,
Please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Kind regards
Thank you guys! I created a new topic!
