538 comments found.
Hello i want to know if i can use my purchase on a university, and secondary school simultaneously
Hi,
In this case, you have to purchase two regular licenses for each website.
Thanks for choosing our theme BTW! 
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
How do i change the about us from the page i dont want it to display
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
any discount for this theme
Hi,
First of all, Thanks for your interest
Unfortunately, we don’t have promotion at this time.
Dear Sir/Madame,
I would like to present the demo of your theme Kingster University to a client of us but the homepages don’t work. Is it easy to fix the problem?
Hi,
First of all, Thanks for your interest
If you meant that slider didn’t work, can you please try again? https://demo.goodlayers.com/kingster/
It should be fine now. It was caching issue on our server.
Dear Team,
is it possible to edit the gdpr tool box text? I only saw the ability to edit my own cookie consent information, but not the first message in the cookie banner. Would be awesome to get some feedback
Hi,
First of all, Thanks for your interest
You can but in this case, you need the translator (localization) to manually change the text in the first message box.
Cheers!
Thanks for the answer Is there any instruction for doing this? Greetings!
Hi,
Sure check this out : https://goodlayers.ticksy.com/article/3812/
Dear team, is it possible to enable word wrapping for the mobile right side menu? Greetings Keno
Sorry I’m not sure what’s that. Do you have screenshot of how it looks like?
Yes sure: https://imgur.com/a/ZMfH8p8 Would be great if long titles could somehow break into a second line.
Can you try to change to overlay style? https://take.ms/fQK4B not sure if it helps or not. If still not, please provide me page url. Will try checking for you.
Thanks, saw that option But my client wants the side menu at the right. So it would be awesome if it is possible to add something like word-break: break-all for the menu points, so you can read also long site titles Greetings
Understood. Can you try adding this code in custom css in admin panel?
ul.mm-listview li > span { white-space: break-spaces; }
Thanks for that inspiration I had success with the following: ul.mm-listview li > a { white-space:pre-wrap;}. And it was essential to use spaces between words and slashes like this: Agrarwirtschaft / Umwelttechnologie
oh ok, glad this could help
Dear Team
I still got the problem with translation :/ Cannot translate the “Read more” Button in the Blog-Archive. And also I cannot translate the cookie consent Banner I tried your documentation with poedit. But it´s not working for these strings. Are there any other solutions? Greetings Keno
Hi Keno,
Ok for this, can you please open a ticket in our support site directly? Our team will help you from there
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Does this theme support multi language ? and if so which plugin is compatible can you please guide me, as I want to confirm this before purchase.
Hi,
First of all, Thanks for your interest
Yes, you can use WPML with this theme.
Hello, I have a presale question: is it possible insert a short code of a third party plug in with your page builder?. For example a plug in to generate tables from a csv file. Thanks in advance.
Hi,
Yes, sure you can put shortcode from other plugin as well
Thanks for your interest by the way
Hi! I’m working on a website using your theme , but wpbakery tabs, tour and accordion not working, I’ve switched the theme to Twenty Nineteen and everything is running smoothly , when I activate kingester theme it stops working, A quick fix is appreciated! Thanks in advance.
Can you please try to update the theme first and clear browser cache? See if it’s good or not.
https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)Let me know.
How do I use a VFBPRO form in a page of this template? What tags do I have to use to make it work? The plugin creates a shortcode but when I add it in Code it just displays the code.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
I Imported demo, everything is fine, images uploaded but the demo is without images.
Anyway when I open Maintenance page, it shows boxed page while homepage is full width. Any idea whats going on?
Many thanks.
The progress bar also seems to be not responsive. I must say that i am finding it quite hard to edit compared to elementor
If you insert 25% value in progress and text ” Current Progress” it seems to be broken. The words start flying here and there. Any idea how to make it responsive?
Sorry about the issue.
We can help looking into that but can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please also provide page url and wp access(in case we need to look into that) in the ticket as well.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Alright I have created a ticket already still waiting for the response.
unable to submit a support ticket, i have support until oct 2020
Hi,
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Kingster), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Hi, I purchased the theme tried to import the demo but it gives error contact the administrator. The next problem I tested leaving the theme options unchecked then it imports. Why are the theme options not importing.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, I am interested in your theme . I would like to see your builder before i purchase . Is there a sandbox, or video somewhere ? What about accessibility ?
Thanks
Hi,
Sure, you can view how the theme works here : https://www.youtube.com/playlist?list=PLNIFTA4Bjp3tdbpG3zOnPxMPpZiV6KYUr
Page builder : https://www.youtube.com/watch?v=N0haJbDM8ac&list=PLNIFTA4Bjp3tdbpG3zOnPxMPpZiV6KYUr&index=4 (The version in video is older than the present one so in preset may have a bit more options, items.)
Thanks for your interest by the way
Before I get the Kingster theme, I have a few questions: 1. Do the theme support Thai language? 2. Do you have a trial version? 3. If you don’t provide a trial version, do you have a policy of refund?
Hi,
Already replied your email
Hello, this is a presale question, cant see “personnel” amongst the features. Is it available? Because i will have to list staffs with their profile in my design
Hi,
First of all, Thanks for your interest
Personnel post type with this list is available in this theme. You can see them as faculty in the demo : https://demo.goodlayers.com/kingster/bachelor-of-science-in-business-administration/finance/finance-faculty/
There’re many styles to select from : https://take.ms/NX2zd
Thanks…purchasing right away
Thank you very much!
Can you provide an invoice for purchase or porfoma invoice, not a quote.
Hi,
Did you mean the invoice when purchasing this theme?
I need one before hand it’s for a college and I have to request the funds.
Oh sorry but we can’t issue that :/ Envato doesn’t have such a system to issue pre-invoice.
Hey. How to make Twitter posts appear in the template block
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Is it possible to disable the pre-built pages or blocks? Or at at least change the defaults to ones I create?
Hello,
Sorry, it is not possible to disable/change the pre-built blocks.
You can use a plugin like this to use your own page as a starter: http://wordpress.org/plugins/duplicate-post/
http://wordpress.org/plugins/post-duplicator/Regards.
Hello,
How can we directly load the custom link, when click more details button in course page?
Sorry but the theme doesn’t have that ability. It can’t link to custom link with single course button. In this case, you may have to hire a coder to implement this directly as it requires theme customization.
Hello, The Google maps not working on website, “Oops! Something went wrong.” getting this error in footer, do you have any ideas?
Hi,
You will need to set up Google api first then put in Google Maps setting here : https://take.ms/aWTIz . Follow this instruction : https://developers.google.com/maps/documentation/javascript/get-api-key
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, Already we have added the google API in settings.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
