225 comments found.
Hi support team, I need your help! I upgraded to WordPress version 5.5 and everything went wrong I am getting this message, can you help please. Fatal error: Uncaught Error: Call to undefined function grace_church_get_reviews_placeholder() in /home/potterssheffield/pottershousesheffield.co.uk/wp-content/themes/grace-church/templates/single-standard.php:105 Stack trace: #0 /home/potterssheffield/pottershousesheffield.co.uk/wp-content/themes/grace-church/fw/core/core.wp.php(1254): grace_church_template_single_standard_output(Array, Array) #1 /home/potterssheffield/pottershousesheffield.co.uk/wp-content/themes/grace-church/single.php(22): grace_church_show_post_layout(Array) #2 /home/potterssheffield/pottershousesheffield.co.uk/wp-includes/template.php(732): require(’/home/potterssh…’) #3 /home/potterssheffield/pottershousesheffield.co.uk/wp-includes/template.php(676): load_template(’/home/potterssh…’, false, Array) #4 /home/potterssheffield/pottershousesheffield.co.uk/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #5 /home/potterssheffield/pottershousesheffield.co.uk/wp-content/themes/grace-church/page.php(6): get_template_part in /home/potterssheffield/pottershousesheffield.co.uk/wp-content/themes/grace-church/templates/single-standard.php on line 105 There has been a critical error on your website.
Learn more about debugging in WordPress.
Hi,
Thank you for choosing our theme!
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please submit a ticket at https://themerex.net/support/ – choose “Pre-sale questions” category, it doesn’t require support renewal. Our support team will take a closer look at the issue.
Regards.
Hi support team! I followed your advice and emailed support team, but its been three weeks now no one got back to me, can you help please
Hi, I cant change permalinks in post, event, and page. Any idea how to fix it?
Hi,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hi guys, when I update to WP 5.5 the site crash a lot, the pages could not be edited and in some pages, the hero crashed and show code. Can you check this please? Regards.
Hello,
It’s due to outdated plugins and WP 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.Hello,
Theme is fully compatible with WP 5.5.
We are much concerned about your comment as any WP 5.5 difficulties you faced are solved by updating bundled plugins (WPbakery and Ess grid) using included Themerex Updater plugin.
Please use the following guide: http://gracechurch.ancorathemes.com/doc/#theme_update
Please let me know if that was helpful.I’m also having issues with Events not showing. I’ve submitted a ticket – Michael
Hello, I have tried to follow the steps of modifying the CSS to increase the logo size on the main page. Is there any other way to go about it. Thanks in advance!
Hi, I just got the theme and many stuff are not working as per the demo. My events are either not showing(homepage) or showing incorrectly(Events Calender and Events Timeline). And I just discovered that the Sermons are not showing and the Standard with Sidebar blog page is dated 2015 whereas the demo is 2020 with Video Post Format post at the top. Please help me get it as shown in the demo.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ – our Support team fix that for you.
Thank you in advance.Hi, I have already submitted. Just checked and it has not been replied yet. However I have not mentioned in the ticket about the sermon issue and the blog issue. Ticket: 2373565
Hi, is https://ancorathemes.ticksy.com/ not the support page?
I did make a ticket on https://support.themerex.net/ after seeing your comment but there are no replies on both sites.
I’ve purchased the theme but I cannot submit a ticket. I’m having issues with the events not being displayed within the layout. Again I cannot submit a ticket. Of course I have a purchase code. http://ttsevangelicalnetwork.org/blog/
Hello Mike,
We need access to your website in order to check and assist you.
Try to submit a ticket using other browser, or just re-open your old ticket and provide us with info there: https://support.themerex.net/ticket/3641
Thank you in advance.I Had to use the old ticket from different theme. Ticket #8210 is the ticket number. PLEASE ASSIST THIS IS VERY CONFUSING.
This is so frustrating. I’m getting no support from you guys. PLEASE ASSIST with the events not displaying in the layout.
Thank you for resolving the issue!
Hello. I’m looking forward to purchase this theme. However I noticed that on previous comment (about a year ago) someone had issues with wpbakery. Is this theme working properly with wpbakery editor?
Hello,
We appreciate your interest in our theme!
Yes, theme is fully compatible with WPBakery Page builder and works in a proper way. Sometimes plugin authors may add changes to plugin, but there is nothing to worry about – we’ll implement all necessary changes and fixes to theme for full compliance with plugin.
Best regards.Can you please update to the latest version of Bakery Composer?
Hello,
You’ll get plugin update with new theme update.
If you need an update right now and theme update is not released at that moment, please submit a ticket under ‘Pre-sale questions’ tab at https://themerex.net/support/ – we’ll provide you with latest version of plugin.
This doesn’t require support renewal.
Thank you in advance.I installed the demo but the events isnt showing up on the slider or the home page. It however shows up on the other event demo pages. I also created a new page and try to add list of event and its not working. https://ecwawuse2.org.. I have the same issue as @imediadesign
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team look into the issue
This doesn’t require support renewal.
Thank you.Hello,
I purchased the theme and submitted a ticket to support, however I still did not get a response. The two Events sections on the Homepage are not working—it’s blank. The Blogger module in WP Bakery is not pulling up the events on the website.
I like your design. It’s very good. Just a presales question. I need some custom templates for single post types. We use veve theme from https://artocreative.com, but they don’t have your design. I didn’t find in your docs something about that. Or, do you offer custom work for that?
Hello,
We appreciate your interest in our theme!
This change requires additional customization of the theme files. If there is a need, our Customization studio may help you with that. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Thanks.I bought this theme but my support expired and I just noticed something your theme does. If its mobile, and if the menu item is a clickable item but its a parent, then in mobile it would not be clickable, can you fix this? For example: If “Home” item is parent to “home 1” and “home 2” then “Home” is not clickable in mobile, which is not nice because in regular size “home” is clickable. Thanks
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ – our Support team look into the issue
This doesn’t require support renewal.
Thank you.There is a conflict between Grace Utilities Plugin and WPBakery, were the frontend editor won’t update. I also keep getting a report from WordPress that there is an error with your plugin
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ – our Support team look into the issue
This doesn’t require support renewal.
Thank you.Twitter widget does not work and Instagram widget does not work.
Hello,
Unfortunately WP Instagram widget plugin is no longer available:
https://wordpress.org/plugins/wp-instagram-widget/Try using this one instead:
https://wordpress.org/plugins/instagram-widget-by-wpzoom/Have you specified Twitter API keys in Appearance> Theme options> Socials> Twitter API keys?
In this section, you must specify a username and keys received when registering your application on https://apps.twitter.com.
Thank you.
I want to purchase this theme but i am hoping i can do a video post and also, can i change the color of the theme if i want. Thanks
how can i do a video livestream through this theme.
Hello,
Thank you for your interest in our theme!
You can add a video post. Here is an example:
http://gracechurch.ancorathemes.com/2015/05/05/audio-post-format/Colors are fully customizable using color scheme editor: http://gracechurch.ancorathemes.com/doc/images/theme_options_color.png
You can add a player with video live translation (from YouTube for example) using embedded code and HTML shortcode.
Best regards
Thanks, I am buying it right away.
Hello,
Thank you for choosing our theme!
If you still have any further questions or issues, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team will be more than glad to assist you.
Best regards
Your theme is really great. Just one thing. I want to change the header at the top where you have the menus and logo from just color to a picture background. How do i do it. Thanks
Hello,
Please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team check that feature and assist you.
Thank you in advance.
Hello,
I know my support has expired but really think the problem come from the code of your last update (never have problem since 2016).
Impossible to hide the sidebar, even if “Hide” is checked in Theme options > Sidebars tab > Hide, and saved. Seems like the parameter wasn’t saved. Is the problem know?
Same thing with a Google Map, only on one page of the site, doesn’t display, however it’s ok on other pages with exactly same parameters…
Could you help me please?
Thank you in advance.
Hello,
Please provide us with page URL where Google map is not displaying.
Please make sure that sidebar is not enabled directly for that page in Post options> Sidebar
Thank you.
I am using a very old version of Grace Church theme and I do not want to update it, as it works perfectly fine. Can you just tell me which file should I modify in order to get the Google Maps working (at the end of the website, in the footer area). I have to add API_KEY parameter. Thanks!
Hello,
The changes to implement Google Maps API Key option are added to different theme source files. This feature has been integrated into each theme update. We highly recommend to update the theme:
http://gracechurch.ancorathemes.com/doc/#theme_updateAlso if you don’t want to update theme by yourself, our Customization studio can implement that for you and make sure that all works in a proper way.
If you’re interested, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ – we’ll provide you with more details.
Thank you.
Hi, I followed steps in the instruction you gave me. Right now I see everywhere shortcodes. For example: [trx_button (...)]. I updated all the plugins etc. How can I solve it?
Hello,
This may appear if ThemeREX utilities plugin wasn’t updated.
Please navigate to WP Dashboard > Plugins > Installed Plugins. Update ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again.
This will load a new plugin version on the site.
Thank you
Hi, the problem is that, as I previously wrote, I followed your instructions given in the documentation. You mentioned there that there is a necessity to manually update that plugin. I did that and nothing changed. Is there any other way to solve it?
Hello,
Please submit your request to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ – our Support team look into the issue
Thank you in advance.
Will you be able to help me with this problem if i extend support? My support expired… I added polylang to have a multilanguage site, Everything works except the home page in english, it shows blank and gives me this error
Catchable fatal error: Object of class WP_Error could not be converted to string in /var/www/vhosts/mywebsite.org/httpdocs/wp-content/themes/grace-church/fw/core/core.wp.php
Which is something about taxonomies and the theme, I uninstall Grace Church Utilities plugin and it works… so there is something wrong in that plugin that doesnt work wit polylang, thanks
Hello,
Thank you for contacting us.
The thing is not in extending support.
We do not guarantee the theme full compatibility with Polylang plugin. We recommend using WPMl plugin for multilanguage support.
You may contact Polylang support team to check what could cause the issue.
Or i there is a need, our Customization studio can create compatibility of Polylang with theme. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.
I’ve purchased this theme with great hope but the demo installation keeps failing me. After contacting the support team for a few days and I’m still waiting for their reply. Could someone take a moment to help me out?
Hello,
Sorry for delayed reply – we don’t work on weekends.
Dummy data installation depends on your server settings.
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server: http://demofiles.ancorathemes.com/grace-church/demo.zip
Extract folder from archive and download to /wp-content/grace-church/ folder on your server and re-import dummy data in Appearance> Install demo data – it should be successful.
Thank you for understanding.
