28318 comments found.
i need to add google map to checkout page what’s the best plugin to do this
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
there is no reply until now, i have send email to this link https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support/contact
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hey, I have one problem with “Variation Swatches For WooCommerce” plugin. I think it’s possible to solve it by adding code snippet after ajax load more completed. Below is the link with code (at the end of this site) but I am not sure where to add this code in your theme? Where is it “ajax load more completed”, in what file and place? https://getwooplugins.com/documentation/woocommerce-variation-swatches/#how-to-enable-color-swatches
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi dear, your theme is working 100% with dokan pro plugin?
Hi,
Many website owners use Dokan with Flatsome without any problem. We suggest you join our official Facebook Community and get the opinions of those Flatsome users.
hi guys, what is your recommendation of free manual translation for the flatsome?
Hi,
You can use the Loco Translate plugin.
oh i think i asked the wrong question i wanted to make website multilingual not actually Flatsome plugin. any recommendation for a free manual translation plugin that works well with the theme?
Oh, you can use Polylang or WPML. Flatsome is compatible with both.
any free once that you can recommend?
Polylang should be free
is not free for woocomerce
HI, after purchasing flatsome years ago on a whim I finally have a website set up and using it, its a great theme and im really liking the UX builder. Great work, thanks for this. I do have one question though, im using WCFM which is compatible, but want to modify the ‘store’ page, is there a way to add the ux builder to this page or do I need to modify the plugins own files? Thanks Paul
Hi,
You need to modify the template files of the plugin manually.
OK thanks, if I do that can I add support for the UX builder? Is there any docs on doing this? If not can I still use block shortcodes in the templates or will they not be rendered?
You can’t use UX Builder on such templates because they’re PHP coded dynamic files. But you can use UX Block shortcodes with apply_shortcodes function of Wordpress.
Great thank you.
Hi. After updating to the latest theme version, i get the message “Thumbnail regeneration is running in the background. Depending on the amount of images in your store this may take a while.” on the Plugins page. It’s been almost for an hour and i only have 50 images. Could you advice? thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
thanks
Hello,
For https://anbelladesigns.com/shop/new/fabric-mask sites, product quantity plus/minus button sometimes is working and sometimes is not working. I want to up/down woocommerce classical button instead of plus/minus. How can i do that? Any help will be highly appreciated.
Thanks in advanced.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
how can i show different logo on mobile?
Hi,
There is no option for that. You need to custom code it.
After recent update (both Wordpress and your Theme), Visual editor disappeared from all Woocommerce categories!!! How do I fix that?
Before update: https://imgur.com/vnLVhX4 After updates (on staging version): https://imgur.com/hMRxfVHHi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, is it safe to update WP to its new 5.4.1 release or should we wait for a Flatsome udpate? Thank you
Hi,
It’s a security release. You can update.
I need to add the phone verification feature by sending a text message at the point of payment, which service would you recommend buying?
Hi,
We haven’t tested such a feature/plugin yet. Can you join our official Facebook Community and get the opinions of our users about that?
there is no reply until now on facebook group, can you help me
How do i remove the small square date boxes on my blog post…
Hi,
You can find that option in Customizer>Blog>Blog Global.
Please, It is not showing any option to toggle here, it only display at Blog Global the below instruction.
Blog Excerpt Suffix Choose custom post excerpt suffix. Default [...]
Please help me out my boss is counting the clock for me.
Can you check and be sure that you use the latest version (v3.11.3)?
Hi,
You can translate those strings with the Loco Translate plugin. Do not forget to click on the Sync button before translating them.
i used chiled theme, can you give me steps to do Sync without any mistakes
Hi,
Thank you so much for the theme!!
I really like the theme but I’m a newbie with wp. My support has expired and I need to update my site including my php. I can see a bunch of tutorial online but I was wondering how to keep all my current settings I have if the updated theme has a child already.
I would like to subscribe to the support but is it possible for the support team to update everything for me? I just know that I will mess it up:( Thank you
Hi,
We don’t offer such services due to the Envato support policy. You need to contact a professional.
Hello, i am still using the 2.8.2 version and i am not planning to update for a while, but suddenly the mobile menu disappears when i scroll on it. I have tried to remove the plugins i installed but nothing. There must be a fix for this. Could you please supply me with some fix code?
Hi,
Can you submit a support ticket here?
Hello flat some, i love your theme i have developed a website ( https://shilajit4u.pk/ ) using your theme, Now i have a small requirement i want to open the newslater popup auto when page load instead of clicking on a button how can i acheive this please let me know
Hi,
Please take a look at this doc.
updated to latest version and I can’t edit some pages with the UX builder, keeps loading, nothing else happens, tried clearing up caching, disable plugins, switched themes, nothing.
Hi,
Can you submit a support ticket here?
Is there a way to change the drop down menu from being in columns to expanding via arrow?
Hi,
You need to use Ubermenu or Max Mega Menu for such menu layouts. Flatsome is compatible with both.
After the last update, for products with variations, the main image does not change when selecting a variant.
Hi,
Can you submit a support ticket here?