80 comments found.
Hello, incluide module audio for streaming radio? thanks-. https://camille.la-studioweb.com/home-24/
Hi there,
Firstly thank you for interested the theme and for your question – Yes, the theme is support mp3 streaming audio
Hope this help you
Best Regards, LA Team
Hello, thank you for responding, does it work with Elementor? wpbakery seems to be very bloated and difficult to use? Thank you.
Hi there,
Unfortunately, currently the theme is not support Elementor
Best Regards, LA Team
How can I change instagram account in the footer
Hi there,
The next version of the theme will be released within 24hours, at that time you can change the instagram shortcode on the footer
Thanks & Regards, LA Team
Hi. I purchased the theme via my elements subscription. I am wanting to display the fullscreen menu for the aside header (which will open when an icon is clicked) and the regular across the top menu. Please advise. This seems like it should be pretty simple, however I’m running into conflict.
Hi there,
Firstly thank you for using the theme and for your question – please give me your website URL, I need to look at to give you the best solution
Best Regards, LA Team
Here is the url. I need to be able to have both menu options at all times. http://i7x.5d4.myftpupload.com
Hi there,
To do that, please copy custom css code below into Appearance -> Theme Options -> Additional Code -> Custom CSS
.open-header-aside #header_aside { width: 100%; }
Hope this help you
Best Regards, LA Team
No. It didn’t help. I’m trying to have the menu displayed at the top like the Home 6 Demo found here: https://camille.la-studioweb.com/home-06/
And I’m trying to have the aside menu open to a full screen menu like menu found here: https://camille.la-studioweb.com/home-12/
Can this be done?
Hi there,
Unfortunately, You cannot use 2 options at the same time
Best Regards, LA Team
Hi, I have sent a ticket 3 days ago to your support( #2382205) , it was related with the responsive and the compatibility with the different screen resolutions, can you have a look? Thank you!
Dear @patricia-gb,
I am so sorry about this inconvenience, I sent your ticket to the support teams – please check the answer on the support site
Thanks & Regards, LA Team
Hi,
We have just bought you theme, we would like to know if we can install WP5.3.2 which is the latest version righ now. Thank you.
Hi there,
Firstly thank you for purchased the theme and for your question: Yes, the theme still works well with latest version of WordPress as well as all plugins.
Hope this help you
Best Regards, LA Team.
Hi, This is a pre-sale questions, I would like to know if I can add 8 images on the mega menu, one for each submenu instead of a list of submenu items. Thank you.
HI there,
Firstly thank you for interested the theme and for your question – Yes of course, you can do it easily. after you bought the theme, please let me know I will record video how to do that for you
Best Regards, LA Team.
Hi, I’ve just purchased the theme, but can’t find how to set up appearance of account, cart or wishlist icons in main menu. I go to Customize – Header – Elements, but don’t see there anything. Can you help me, please?
Hi there,
Firstly thank you for purchased the theme and for your problem – Instead of use Customize mode, you can try to use Theme Options on Appearance -> Theme Options -> Header and you will see the options to change header layout, elements …etc.
Also, in the future if you have any problem need help, please create a new ticket on https://support.la-studioweb.com . Our support team will help you as soon as possible
Thanks & Regards, LA Team.
Thank you for replying, but in Header – Elements I don’t see My account link. There are only custom text, cart link, wishlist link etc. Also I can’t create a ticket on your website as I don’t see Cammille theme in dropping menu. Sorry)
Hi there,
You will see the Camille category if you scroll down the drop menu https://prnt.sc/r46vji
Best Regards,
Hi. Is possible to have an update of Wpbakery by envato elements theme download? Thanks.
Hi there,
I am sorry about this inconvenience because currently you need to wait the next version of the theme to get the latest version of WPB plugin.
Best Regards, LA Team.
Ok, i’ll wait. Thanks.
Hi, I can no longer “save” when I edit an element in WP Bakery. Is this a known issue?
Hi there,
I checked the theme and I see it still works fine, please create a new ticket on https://support.la-studioweb.com , Our support team will help you to find the cause.
Best Regards, LA Team.
I’m from mexico so i’d like to know if there is an easy way to change “portafolio” slug to “portafolio”, change the slug (the permanent link) from “portfolio” to “portafolio” regards
Hi there,
Firstly thank you for interested the theme and for your question – Yes, you can change the permalink of portfolio. Please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team.
Hi La Studio! I got the Camille theme from Envato Elements. I have set it to be Onepage, but in mobile version, the menu does not close automatically. This is a problem when navigating. Any way to fix it? Also, when I scroll from a menu item, it does not go down to the correct position where the anchor is located, so I must add a row with a spacing of at least 80px, leaving the design somewhat ugly. Can it be fixed or definitely not compatible with Onepage?
Hi there,
Firstly thank you for using the theme and for your question – please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team.
Where can I find the license if I downloaded it from ELEMENTS? I only have one GPL.txt file
Hello! We found, downloaded and tried this theme on elements.envato . The company I work for now decided to use it for their new website. We strarted the installation but we need some help. I understand that I do not get support when we purchase on elements. I’d like to know how can i get support to this theme? Do I need to buy a regular license for $59 or enough to purchases support extention? Thanks!
Hi there,
Firstly thank you for using the theme and for your question, I think you should buy a regular license to get support from our team
Hope this help you Best Regards, LA Team.
hello, I bought this theme with envato elements so I don’t have a product key to take a ticket, is possible to have your email? I have some problems with a possible attack and I need to ask you something about the core. thanks
Hi there,
I am sorry about this inconvenience, but we only use a single support portal which is the support page. So any question – please create a new ticket on https://support.la-studioweb.com .
Best Regards, LA Team
Is not possible create a new ticket, envato elements doesn’t give a purchase code! How can I do?
Hi there,
To get purchase code – you need to buy the theme on Themeforest ( you can read more on https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- )
Hope this help you Best Regards, LA Team.
Yes, I Bought the theme trough envato.element and they don’t give us a purchase code as you can see https://help.elements.envato.com/hc/en-us/articles/360000621443-Do-I-need-a-purchase-code- it is absurd that assistance cannot be received on a regularly purchased product. I always found myself but it seems that things are changing … very badly
Hi there,
As terms & conditions of Elements https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Technical support – Items on Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author.
So if you want to get our support, you need to have purchase code
Best Regards, LA Team.
After updating the theme to 1.0.7 and upgrading the plugins, the Slider Revolution stops working correctly. Please see the example here: https://cdn1.imggmi.com/uploads/2019/7/13/76236df1b3c213bfe4014a9153d7587a-full.png
Support Team from Slider Revolution told me to update plug-in to 6.0.4 which is not possible cause it is included in your theme. So they adviced to wait for update from your side. When will be available update with 6.0.4 version of Slider Revolution? I need to update slides for my clients.
Hi, any ideas when the update will be released? It’s annoying that I can’t edit slides with Slider Revolution in current version
Hi there,
The theme still works well with version 6.0.2 of Slider Revolution. If you have any problem – please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team.
Hi LA-Studio
I downloaded the latest update of your theme and when I try to update WPBakeryPageBuilder and Revolution Slider it says update successful but the plugins are actually not updated. When I refresh the page, it still says version 5.7 of WPBakeryPageBuilder. The only actually updated plugin is LA Studio Core… Any ideas?
Hi there,
The version 1.0.6 of the theme has been released, please check it out
Best Regards, LA Team.
I have the latest version 1.0.6 and there I have this error….
Hi there,
I am sorry because I was mistake. The latest version of the theme is 1.0.7 not is 1.0.6 – please check it out
Best Regards,
You’re right, I had to do a fresh download from Elements and that helped. Thank you.
You’re Welcome
I bougth the Camille Theme via Envato Elements.
When editing a page element with WP Bakery (full licence, Version 6.0.3), the edit window stays empty.
After deactivating the LaStudio Core Plugin (Version 1.0.4), everything is fine, but all LaStudio Elements of course don’t work anymore.
What can I do? Help would be fine.
Hi there,
Currently the theme haven’t compatible with WPBakery version 6.0.3 yet. However we will release updates soon,
Please wait for the updates
Best Regards, LA Team.
Hi, I’d like to ask you if the template will be updated or not anymore…. Because I purchased the theme at Envato Elements and it includes WP Bakery Page Builder. Unfortunately,The Page Builder is old in your theme and can’t be upgraded. It is usually bundled with the newer version of the theme but there was no update lately…? Thanks for answer
Hi there,
Please don’t worry about that because we will release the update as soon as an error occurs. Also, the theme still works well with current version of WP Bakery Page Builder without any problems.
Best Regards, LA Team.
Hello there, nice theme. I purchased from Envato Elements. I was wondering if you could tell me how to edit/replace the shop header/banner image? Thanks in advance!
Hi there,
Firstly, Thank you for purchased our theme. Please open a new ticket on https://support.la-studioweb.com. Our Support team will help you check it ASAP.
Best Regards, LA Team
Hi! i downloaded your theme from envato elements, and works great! awesome work congrats! i just have a minor isse that is: i cannot translate the “btn-readmore” from the blog, i tried loco but didnt work, and i cannot find this button in the php editor, could you please guide me?
Hi there,
Thank you for using our theme. Please submit ticket on https://support.la-studioweb.com. Our Support team will help you check it.
Best Regards, LA Team
