189 comments found.
Hi there team! Theme will work with version 5.4?
Hi there, Thank you for contacting us. Yes, Papr theme works with WordPress version 5.4 Thank you
Hi, what version of Elementor (Page Builder) is use this theme?
Hi there, Thank you for contacting us. We use the latest Free version of Elementor (Page Builder). We are always keeping up to date papr theme.
Thank you
How i can change the language switcher?
Hello,
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thanks
Hello, first of all great theme, love it. Having a hard time getting my post format: video to populate within the home. Why is this happening? Happy to provide link, thanks!
Hello rzavaleta,
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Create An Account & Get Support
Thanks
Hello team,
I have a question before purchase
1. does this theme support amp in transitional mode? or which plugin is recommended by you?
Hi Vicky. Yes this theme supports AMP in transitional mode. We recommend to use the official AMP plugin for WordPress. Below is the link to the plugin
https://wordpress.org/plugins/accelerated-mobile-pages/Thanks
Ahsan
Hey! Can you do me a favor? My support has been expired and I need help in displaying the author.
What I want to do is
1. I have some ACF fields – avatar, name, and url attached to posts page. 2. I want to display a small circle image which will have the acf field – avatar and the acf field – name as the author everywhere the article is for each and every layouts. 3. I also want the author name clickable with the acf field url
Hi there,
Support does not include adding custom element or functionality, or customization of existing elements or functionalities.
Please refer to the following link to have a look at Envatos support policy.
https://themeforest.net/page/item_support_policyIf you have any queries that matches Envatos support policy please create a support ticket here.
As your support has been expired please buy the extended support before that.
Thanks
Ahsan
I am trying to use Amazon Affiliated html code into the Papr theme > Ad Management > Custom code area .After click on Save changes ,showing error ” There was a problem with your action. Please try again or reload the page.”
But , if i give any text then its working, Buy, html code not working there.
Hi there, Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=24730139. Our support team will contact with you soon.
Thank you Axilthemes Support Team
Hi there. I opened a support ticket as I’m getting Error: error (500) when importing demo data. Please answer asap, I need to get my website up and running. Thanks. Ps: ticket #1760
I was able to fix it by myself. Thanks anyway
Happy to hear that @Sliferix 
Hello, good job for this theme, it is really very well done and easy to use. It is a very good idea to offer “Subscription Popup Maker”. Unfortunately, it is displayed on each article, which can scare away the visitor. Would it be possible to be able to configure it so that it does not appear statistically but, for example, for new visitors or every x days? In addition, there should be more layout options for this pop up. Thank you.
Hi there, Thank you for contacting us. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=24730139. Our support team will contact with you soon.
Thank you Axilthemes Team
Hello, really like the design and features of this theme. I have a few pre-sale questions that I hope you can answer. Saw a few posts here talking about the themes heavy-use of plugins. Can you please provide the names or list of the plugins needed or used by this theme?
A couple more questions: For the the Home Seven layout, is it possible to have more than 3 featured posts? The sidebar widget that displays Recent, Popular and Trendy posts, is it possible to replace Trendy with something else like Recent Comments?
Thank you and have a nice day!
Hi there, Thank you so much for contacting us.
—> All the plugins used in the theme are listed in the item description. All the premium plugins are bundled with the theme. So you don’t need to buy any of them.
—> Yes, You can use more than 3 featured posts.
—> Yes, You can replace with Recent post, Popular post, Trendy post, any Tag, and any Category
Thank you Axilthmes Support Team
Hi rafekul,
Thank you for your reply and for answering my questions.
I have additional questions regarding the premium plugins like Elementor. I’ve purchased a few premium themes here on Themeforest and although they include the premium plugins, I don’t get access to the updates. So if they plugin gets outdated or have security issues, I won’t get the needed updates. Is this the same with the premium plugins included with your themes?
Hi there,
We used the free version of Elementor. So you can update it at any time. and We have not used any premium plugin. We have used those plugin that is available in WordPress.org So you can update it anytime.
Thank you
Hi rafekul,
Thank you for the clarification. Stay safe and have a great weekend!
This theme is super heavy on plugin use. And reading through these comments makes me regret my purchase.
Hi @wizve. We humbly appreciate your feedback.
The thing is, products of Themeforest are used by different levels of users/customers. Some of them are highly skilled and many have a limited knowledge of website development. So we focus on creating themes that can be easily customized by all.
We use page builders and plugins that are widely used so that customers find theme familiar and can easily play with them. Our team always research on the requirements and demands of the market and current trends and that’s how we chose which technologies to use and which plugins to include. Moreover, some of the plugins are recommendations of our previous customers.
Use of third party plugins may cost low performance score, but our demos are not made for the purpose of speed test actually, demos are there to showcase the maximum capability of layout, design and elements that can be achieved with our product on a specific niche.
With respect to the speed and scores, you can definitely have great scores on our products but a lot of it depends on the content, plugins and images as well as your server settings.
Customer satisfaction is our first priority and hence we respect your feedback. We have acknowledged your point and our developers have already started working on the theme to maximize its performance and scalability. We assure you that you will get a better version of the product very soon with an upcoming update.
Thanks for being with us —Ahsan
Hi Ashan – I can’t use this theme because of plugin use and the reliance on paid plugins to actually make the site look like the demos. I contacted your team on your website about my inability to use this theme and they closed my ticket before resolving my request.
Hi Wizve,
You do not need to purchase the plugin to use the theme as shown in the demo. Kindly, reply that ticket or open a new ticket. Our support team will help you import the demo as shown in our item.
Thanks!
Could you please respond to my ticket #1649.
Hi there, We are resolved your issues 20 hours ago. Please check your site and let us know.
Thank you
I just imported the theme onto a brand new wordpress blog… and it is sooo slow… am I missing something? I don’t think I will be able to use this… Going to have to ask for a refund. check out skyn8.com – why does it take so long to load?
Hi, Due to COVID-19 outbreak, our regular working hours are disorganized. And as per our support policy, we do not provide support on weekends (Saturday and Sunday). We sincerely apologize for any inconvenience you faced because of that.
For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=24730139. Our support team will contact with you soon.
Thank You.
I am having 500 issues, created ticket #1586
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hello, even if I upload the language file, there are no changes. With the extension tr_TR.po and tr_TR.mo. What am I doing wrong. Thanks in advance.
Hi there, Sorry for your inconvenience. For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=24730139. Our support team will contact with you soon.
Thank you Axilthemes Team
Installed but couldn’t find anywhere how to change to RTL- documentation doesn’t say anything about it either .. sales page shows RTL support… ?
Hi there, Thank you for contacting us. Yes, our theme is RTL supported. Please select your language from the WordPress dashboard setting our theme automatically set the layout general to RTL.
For any query regarding to the issue, please create support ticket here http://support.axilthemes.com/support/login?envato_item_id=24730139. Our support team will contact with you soon.
Thank you Axilthemes Team
Hello. License for 1 domain or many domains.
Hi there, Thank you for contacting us. One purchase of Papr allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase. That’s means 1 purchase for 1 site.
Thank you Axilthemes Team
Hi, I don’t find any pages after installing it. Can you please look into ticket #1567
Hi there, We have replied to your ticket. Please check your ticket.
Thank you
Hi There,
Your theme is fantastic but I didn’t like the idea the way every post title has a underline on hover. Is it possible to disable it after purchase.
Hi there, Thank you for contacting us. Yes, you can remove the underline from the title of each post via one line of CSS code. we will provide the CSS code for you.
Thank you
Hello! I contact to Support with Ticket but they are reply so late. Anyone help me HOW TO INSTALL EXTERNAL FONT to this theme? Many thanks,
Hi, Due to COVID-19 outbreak, our regular working hours are disorganized. Can you tell me your ticket number so that I can take a look?
Thank you
