670 comments found.
Is this theme ADA Compliant?
Hello,
unfortunately, the theme is not guaranteed to be fully ADA Compliant.
Best Regards,
Eagle Themes
I need to block room availability for next week how to do? My guests want to book more than 1 room for Single Bed how to do? How to create promotion rates?
All the theme features are mentioned in the item details page and are showed in our demonstration website.
1. You have to create an exception https://docs.eagle-booking.com/kb/exception/
2,3. We don’t support such features.
If you have any other question please use the support tab, the comment section of the theme is used only for pre-sale questions.
Best Regards,
Eagle Themes
I have problem with email sending on the bookings. Booking plugin does not send email on bookings. Neither to the customer nor to me…Also contact page does not send email.
Hello,
if even your contact page doesn’t send emails then this means that your WordPress can’t send emails.
To get any further help please renew your support and open a support ticket over our <href=”https://support.eagle-themes.com/”>support center.
Best Regards,
Eagle Themes
I activated Home Page 3 I have 2 issues: 1. The big slide image doesn’t appear. I see only light-pink color background. 2. Guest 1 Field in Check Availability box on this slide, no Label “Adults” and “Children” see only Ages…..
Hello,
please open a support ticket over our support center including your website details.
Best Regards,
Eagle Themes
I have 3 hotels listed in this website. How to add different room types in each property?
I mean if people click on Rooms > Choose Hotel > Room Lists
The theme doesn’t support multiple hotels.
Best Regards,
Eagle Themes
Hello, I would like to add services that can be booked and payed online, like tours and transports. I would like to ask your recommendation about what is the best option either a shop online or a woocommerce, does is compatible with the theme? any experience? Thanks a lot!
Hello,
you can add additional services like Airport Pickup or Sightseeing Tour by navigating: Eagle Booking > Services
The additional services can be selected by the customers on the booking page.
Our booking plugin is not compatible with WooCommerce.
Best Regards,
Eagle Themes
Thanks for your quick response! But if we would like to offer a shop with tours without booking accomodation, its possible?
No this is not possible using our booking plugin. Eagle Booking was created only for hotel reservations and not for travel packages.
We don’t have tested the theme using WooCommerce, probably it will work without any problem but there is no specific style in our theme about WooCommerce.
How can I remove the advertisement on room pages? (hotel zante ad at the sidebar)
Hello,
the advertisement banner it’s a normal widget.
Navigate: Appearance > Widgets > Eagle Booking Sidebar > Image > Click Delete
Best Regards,
Eagle Themes
Thank you for your support. I also have problem with email sending on the room bookings. I can not recive any emails on bookings. Also on contact page.
Renew your support and open a support ticket over our support center https://support.eagle-themes.com/
Hello there, I would like to know when you going to run a new theme update with the WP BAKERY 6.2 updated. At the moment is presenting some issues with this. Thanks you very much!
Hello,
the new update will be released in a couple of weeks.
To get the new version of WPBakery Page Builder, please delete the current plugin and re-install it. The new version is already available on our server.
Best Regards,
Eagle Themes
Hi Team,
I have few questions before I go ahead with purchasing this plugin, some question were already mentioned but I am not sure if you had any updates:
1- Does the them have a calendar recap reading all bookings? 2- Analytical reports? 3- Do you have iCal sync 4- Guest login space using a username and a password? 5- The email to send to the guest is possible to customization using html? 6- Adjust the prices of extra services in the booking process to add remove number of guests. For exemple, a room with two people may have only one person to book a massage service. 7- Special pricing/discount rates for 7 or more nights of booking 8- Reminder emails 3 days before booking 9- Admin booking calendar monthly calendar overview 10- Set email template (before arrival, thank you email etc..)
Please note that we do not want at this time connect to any platform as Booking or so.
Thanks you very much.
Hello,
1. No at this time, but it’s on our list for the upcoming updates.
2,3,5,6,9 No
4. The user dashboard will be included in the next update.
7. No, coupon code is the only way to offer a discount.
8,10 No, there is only one email about the booking confirmation.
Best Regards,
Eagle Themes
Thank you very much,
Is there a target date for the updates release that will include these features.
thank you again
The user dashboard will be included in the next update that hopefully will be released until the end of the month.
The availability calendar on the admin dashboard will be the next major update however we don’t an ETA yet.
Best Regards,
Eagle Themes
can we use woocommerce as a payment, so more payment gateway i will use.
No, we don’t use WooCommerce for our booking system.
Best Regards,
Eagle Themes
Please add ccavenue and razorpay payment gateway. These are most popular India.
Thank you for your suggestions.
For India, recently we added PayU.
Best Regards,
Eagle Themes
Yes, PayU is there, but medium size company need good named company payment gateway Like CCAvenue, Razorpay or paytm. PayU mainly used for startup. our most of the client needs ccavenue or razorpay.
Does this support iCal synch? Also, is it possible to have a base number of guests and an additional price for additional guests?
Hello,
thank you for your interest in our theme.
1. No, it doesn’t support iCal
2. Yes, you can set an additional price for each guest after x guests.
Let me know if you have any further questions.
Best Regards,
Eagle Themes
Hello,
I’m interested in buying but I need to know if I can still woocommerce to set up a shop, to sell souvenir to our guests.
thanks
Hello,
thank you for your interest in our theme.
You can build your shop using WooCommerce without any problem. However, we don’t have any specific style included in our theme about WooCommerce. The default style of WooCommerce will be applied.
If you faced any problem please open a support ticket over our support center and I will be happy to help you.
Best Regards,
Eagle Themes
Hello, I have a few pre-purchase questions about the theme
1. Is there a possibility to integrate the occupation-calendar via iCal just like other platforms like booking.com?
2. Main-bookers are from germany, but the house is in the netherlands. Is it possible to translate the website into dutch?
3. Is it possible fort he guests to add pets with their booking? And if not, is there another possibility to add pets?
4. Is there an option to interrogate the identity no. and bank details within the booking details?
5. Is it possible to deposit last-minute-offers and different rates depending on the day or length of booking? For example: A booking on Tuesday is cheaper than on Saturday. Or rates for 6 days each day are cheaper than for 3 days.
6. Is ist possible to make the rates dependent on the number of guests?
7. Is there an option to determine fixed departures per season, like in the main season it is always Saturday
8. We have several vacation homes. Is it possible to deposit a different billing account for each house?
9. Is there an option to split the payment in down payment/deposit and final payment?
10. Is it possible to add a security/deposit into the booking system, so our guests see their payment? And is it possible to install an automatic transfer back after their vacation?
11. Is it an option to automatically send the vacation details after their payment?
Thanks
Hello,
thank you for your interest in our theme.
1. iCal is not supported. What we support is the connection of our search forms with any external booking manager like Booking.com and the reservation will be completed through their system.
2. You can translate the site in any language. Also, you can build a multilanguage site if you want.
3. You can add pets as free or additional (paid) services.
6. Yes, you can set the price per room or per guests (or adults + children)
9. Yes, you can set a deposit amount based on the percent of the total price.
11. After the reservation, there is an automated email including the booking details for both guest and hotel manager.
4,5,7,8,10 No
Best Regards,
Eagle Themes
pre-purchase – which plugin do you use for the Places section?
Hello,
thank you for your interest in our theme.
Places are built-in in our booking plugin.
Let me know if you have any further questions.
Best Regards,
Eagle Themes
Hello,
My client wants to have different pricing rules depending on the days of the booking.For example he wants something like that: if the booking is 1-7 days, then the price is 100€/day if the booking is 8-15 days, then the price is 80€/day if the booking is 15-30 days, then the price is 60€/day etc..
Is this possible?
Thanks
Hello,
unfortunately this is not possible.
Best Regards,
Eagle Themes
I have buy this product one year before i just make the update but the plug in doesn’t work and it is not include in the package . So i don’t want to renew the support .And all my detail page with the room since the update don’t work ! I don’t want to pay support just because the update is no good
Hello,
what exactly is not working in the room details page?
Please follow the documentation about how to update the theme and the updated plugins and everything will work as it should.
https://docs.eagle-themes.com/kb/zante/update-theme-and-plugins/Relating to the fact that you don’t want to renew your support this is how Envato Market works if you want to receive any support you have to renew your support.
Best Regards,
Eagle Themes
Hi there,
Before purchase question, do you have channel manager include in your theme for sync avaibility of my rooms with websites like airbnb, booking.com,.. ?
Thank you!
Hello,
thank you for your interest in our theme.
No our theme doesn’t include any channel manager. Our built-in booking system can’t be synced with an external booking system.
What our theme support is integration/connection of the search forms with any external booking system like Airbnb, Booking.com and the reservation will be procced through their system
Best Regards,
Eagle Thems
Hi,
Your theme feels great and looks fabulous. i have one simple question before buying, can you actually turn off payment process in reservation? I do not need a payment when making a reservation, can that be turned off? Thanks.
Hello,
thank you for your interest in our theme.
Yes, you can disable any payment method and keep only the “Payment on Arrival” option if you want.
Best Regards,
Eagle Themes
Well, I can’t figure out how to translate either with a crazy transcript, or with the strings that polylang offers in the topbar header, specifically the “Welcome Message” parameter
Hello,
the welcome message can be translated by using WPML or Polylang.
Navigate: WPML or Languages > String Translation > Search for your default text that you have set under Zante > Header > Welcome Message
For any further support request please use the support tab.
Best Regards,
Eagle Themes
Hello!
[pre-sales question] Based on this https://paste.pics/8AYR0, I have a few questions: - Is it possible to have a search bar on the header? - Is it possible to have a dedicated search result page just for the locations from the header search bar? - Does the theme support multiple location? - Can the rooms be categorized (still by location)? - Is it possible to have different minimum bookings per room/location? (i.e., Boston units allows minimum booking of 3-5 months, Vietnam allows minimum 1 night stay?
Thank you in advance!
Hello,
1. No, it’s not possible to add a search bar into the header.
2. Our theme doesn’t support hotel branches at this stage.
Best Regards,
Eagle Themes
