3288 comments found.
hi does this work like template to import in to Elementor
Hi, Phlox is a WordPress theme which uses Elementor as its page builder
Hi.
Please, I have opened a ticket support four days ago about a problem with the definition of the logo in responsive mode.
Is the same problem I had in other project with Phlox and I don’t know why occurs the same. I test uploading other resolutions but the result is the same. The logo is displayed with low resolution or with a degrade in its quality.
I don’t know what’s the problem but I need a quick response because my client is waiting.
Regards¡.
Hi they are all replied please follow your tickets
Regards
Thank you.
you are welcome
Hi,
We’‘ve published a post and featured image is not well displayed.
It’s cut by the sides: http://s621997945.mialojamiento.es/blog
On the other hand, we want to set 1 column image on blog page and there’re not the options to set it on Phlox > Aparence > as you explain in your documentation.
(Ticket sent to support) Please, we need to fix it urgently!
Thanks
Hi again, your ticket replied please check that but please note that some of your requests are beyond our support policy and kind of a customization request.
Regards
Hey Awesome Averta/Phlox Fam! Curious what version is the Theme up to, I don’t see a Changelog?
Kind Regards
Does the page loading animation you have on your preiview site come with the theme? The page goes from top to botton in blue. If it does is it part of one of the plugin packs?
regards
The loading screen (not the logo animation) but after the logo animation. The page shows from top to bottom
Hi again, Yes we do have that animaition inside Phlox theme
Please respond to tickets… my clients site went down today and the theme is just giving critical error.
Hi we replied your ticket, it seems it is related to your database issue on your server please follow your ticket and provide us the details we asked for
Hello guys,
I see you are answering pretty quick here, so I would please inform you that I have two tickets not receveing an answer since 10 days.
While I can understand sometimes it’s possible to get overcrowded by buyers requests (it also happens to me), please note that when I’m buying a theme my client wouldn’t have the same patience and understand it. Would you mind having a look at it? Especially the one regarding portfolio.
Thank you!
Hi, thanks for understanding. we try our best to answer your tickets in less than an hour
Regards
The theme was developed by amateurs, its not proffessional at all, they are just learning and ripping your money off
Dear plantillaswordpress, Please calm down. we would be happy to give your money back but you need to send a refund request at first. Please do that and let us know.
Regards
Where should I send the request ? and what should it include ?
.
This theme doesn´t work at all. Its a factory of bad practices and poor excuses. I feell I was robbed. They shouldnot sell this theme in this site.
Dear plantillaswordpress, Please calm down. we would be happy to give your money back but you need to send a refund request at first. Please do that and let us know.
Regards
Hi again, You can use this link to send a refund request https://themeforest.net/refund_requests/new
Regards
The theme is extremely messed up. The support does not answer your questions. Do not be fooled by the fact that the demos look nice. I demand a refund for this rip off.
Hi there. We have responded to your ticket. As strange as your situation is, we need to investigate this to find the source of the problem but most probably it is related to your server. Anyway, please follow-up to your ticket and we will take care of this eventually.
Best, Averta
Worst support ever. Advised me to send a support ticket, thus I’ve renewed the support for another 6 months. But no response until now!
Hi. We have replied to your ticket in our support service. Regarding the IE problem, we did not find any errors but will keep investigating this until the problem is resolved. Please keep in contact with us via the submitted ticket.
Best, Averta
I couldn’t install Phlox Pro theme on my domain when i try to import demo give me this error.
”You already have activated this license key on another domain, please deactivate it and try again.”
I have already running this theme on one domain with same purchase item code. want to use on other domain also But
why this error coming as you mention this theme is a multipurpose theme. so item purchase code should have validate for multiple domains.
They are not going to tell me that I have to pay again to use the theme again because I ask for refunds of my money … it would be stealing people’s money!
Please give me support i
Hi. I think there has been a misunderstanding. Please note that a multi-purpose theme is a theme that you can set up almost any kind of website with it. The term is commonly used in the WordPress community and it has nothing to do with the type of license you that ships with the theme.
I like to stress out here that we did not misinform you in any way.
Yes, the license is only intended for one main domain, We have procedures to transfer the license in case of moving to another domain but basically, one license is for one domian.
Please let us know if this helps and if you have any further questions, don’t hesitate to ask.
Sincerely, Averta
Why dont you build a theme that actually works ? wouldn´t be better ?
So, you buy this Phlox theme, and then you got to send the support ticket cause nothing works…. thats the idea with these guys
Buy it, then bear it, then send a ticket, then do nothing with that theme, then loose your money, then, finally, get a theme that does work
Hi there!
We’ve got a problem with the header menu and would hope to get it sorted as soon as possible. Header menu is not responding to changes, we’d like it to look similar as in the demo version of the app landing theme. I submitted a ticket a day ago. Thanks in advance!
Hi there, as you may already know from your ticket. Your problem resolved.
Kind Regards
Phlox Pro is a fantastic product, but….............
the support is not up to scratch I have submitted a ticket 9 days ago, filling in the access details in the space provided. Two days later, there was a request for access. I provided it. The ticket is still open for the past 7 days. I may be quite understanding at the poor support level, but my customers may not. When you buy Phlox Pro, please be aware that you may have to wait a while for the support to arrive. MohanDear Mohan,
Thanks for your feedback and the good news is we are adding more support staff to our help center. But please note that your support has been expired 3 months ago and this means your tickets show with a low priority to our agents. Also one of your questions was about the Revolution slider which is beyond our support score, for this kind of question we try to help our customers on those cases as well but when we have time.
By the way I know our are one of our old good customers who created very nice websites with Phlox. I am sure you will see the improvement in both our support and documentation in next few months.
Also please extend your support, so we can see your tickets in our normal tickets order.
Thanks for your feedback again and we are working on it
DO NOT BUY THIS THEME. IT IS A MESS. DOES NOT WORK PROPERTLY
Hi.
I contact you because I sent a ticket to fix a problem in a web I am developing but still I have not received and answer after 8 days.
My ticket is “Problem to move back to homepage from any other section”
Please, let me know the problem to answer this ticket. I don’t know why is the answer is so late.
Regards.
Hi again, As you already know your tickets and also your new tickets are replied. Please follow your tickets
Regards
disable “go tot top” button does not work. if i disable it, button still shows (do not use cache plugin)
Hi, We checked it and it is working fine. Please follow your ticket we will check your site there and help you if you have issue
