I renewed support and tried to create an account for support but it keeps saying Unable to validate Purchase Code. Email me at marcanthonyphotography@gmail.com and I can send you a copy of my certificate and FTP details.

I sent you the FTP settings.

Hi

Your provided details not working, Please provide working details.

It is file upload issues. You can upload builder zip file your hosting and then extract it on a server that will fix your issue.

https://github.com/ndeet/unzipper

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Hi

Thank you for interest in our item. Some of licensed images are not included. Other all images included with the item.

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Hi

Reply sent on your ticket, Please check.

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Hi

Could you please submit ticket on our support area with your URL. http://support.r-genesis.com

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Hi

This might be builder upload issue. You can create zip file of builder and upload to server.

Than you can unzip it on server using unzip utility.

Here is example of unzipper php utility that work fine. https://github.com/ndeet/unzipper You can also submit ticket on our support area if you still facing issue. http://support.r-genesis.com

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Hi

Thank you. Answered in support area.

Hi

Thank you for interest in our item, You can review licensing terms from following URL

https://themeforest.net/licenses/standard

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Hi

We apologies delay on ticket reply.

Reply sent on your ticket. Please check.

Your server responding 500 internal server error on image upload, Please check errors on your server.

Manually image upload is little bit complex.

You can also find media library help docs from below URL as well. http://novibuilder.com/documentation/pages/features.html#media-library

You can submit ticket if you still facing issues.

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Yes, the problem still exists. When I contacted my host they said the issue is with the builder itself. Not sure what’s causing the issue.

Hi

We apologize for the inconvenience, but we do not offer support on builder server compatibility issues.

You can find article from our knowledge base on server compatibility and requirements

http://help.rgenesis.com/knowledge-base/novi-builder-web-server-requirements/ http://novibuilder.com/documentation/#system-requirements

It is not necessary to upload builder on hosting server to generate landing pages, You can always run builder from your localhost as well using wamp, xampp or mamp server to generate landing pages.

We also replied to your ticket in our support area.

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​Hi

Reply sent on your ticket please check.

As we can check your parallax background issue. Your background height is not enough to generate parallax effect. Please use min height 1080 to get proper parallax effect. You can try some other image which have enough height.

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Have you purchased extended license of our landing page item?

i have normal license and want to normal use

Hi

Please review license from below URL https://themeforest.net/licenses/standard

You can use standard license with one domain or single clients only.

We are selling landing pages not builder ++++++++++ ONE REGULAR LICENSE == ONE PROJECT

One regular license purchase from ThemeForest allow you to create one project.

Check Themeforest’s licenses from here: https://themeforest.net/licenses/standard

It is not necessary to use a builder to modify landing pages, You can also modify landing page HTML templates directly without using builder.

Please keep in mind that WE ARE SELLING LANDING PAGE HTML TEMPLATE, NOT PAGE BUILDER TOOL. The page builder is special add-on tool which we are offering as FREE for our customer’s easiness to make changes in our HTML landing pages.

If you are looking for some page builder tool that you can purchase it from codecanyon.net not from landing page category.

Page builder is FREE ADD-ON tool which included with landing page item to modify or create landing pages. Users can use builder on localhost to create or modify landing pages.

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Hi

Reply already sent your ticket, Please check.

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Hi

Reply already sent your ticket, Please check.

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Hi

Reply sent on your ticket please check

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Unfortunately, It’s not possible.

So, second issue is download template function. Somehow it downloads whole package? How can i fix that?

Hi

You can publish your landing page by clicking on publish site button

Please review article below for more information http://help.rgenesis.com/knowledge-base/publish-landing-page/ http://novibuilder.com/documentation/pages/features.html#publication Thanks

Hi

Could you please provide us demo URL to check issue.

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Sorry, I figured it out, the default password is in the novi documentation.

Hi

Thank you for interest in our item, Unfortunately, Our item does not support RTL.

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...

I checked the documentation several times! Whatever I do, the errors do not disappear!

Hi

As we can check all builder files not uploaded properly on your provided URL,

Reply sent on your mail please check. Also please renew your support, As it already Expired 8 months ago.

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