257 comments found.
I want to know how to edit or why the newsletter subscription announcement is repeated both in the footer and a space above
I hope this time they have the dignity to respond
Pls stop spamming on my item. If you have any comments, just reply under one post. I will reply to you.
I have just re-checked the tickets that you submitted on my support system.
You do not provide the needed information for checking directly on your site.
Hi,
I have updated the theme. Could you update it for your site?
If you need some fast help or meet any issues, pls let me know by taking some screenshots and send them to me via email: kutethemes@gmail.com. I will double check it and will fix it so do not worry!
My supporter replied to you via the tickets too. Please follow those tickets.
Thanks for your patience!
I would be grateful if you would take the trouble to respond to my refund request, (more than 9 days ago) in which I mention the mishaps caused by the lack of technical support which I hope will not force me to expose them in this article or publication.
I choose a footer and it does not appear on the website
P/S: pls do not submit too many new posts. Just reply under one post. I will reply to you. Thanks!
Could you help me
Did you submit a ticket?
Our supporter team is waiting … I told them
there’s no use writing a ticket, if they won’t help you
I am so sorry! I see your ticket now. Let me tell my supporters team to check them and reply now. You submitted from some hours ago only 
Thanks for your patience!
anything new with the update?
Hi,
Yesterday was Sunday so my supporters team did not work. OK, we will double check your ticket and reply to you today. Thanks for your patience!
in the received message they indicate that today there would be a solution, tomorrow is Tuesday and I suppose by the time today they are not going to solve it, any news?
Hi,
My supporter said with me that: she replied to you via the ticket. Pls follow the ticket. Thanks
the response time is very very very slow
Can someone help me with the update of the footer installation topic, they say that the support is good but I have been with this issue since Friday and it is Tuesday.
I keep writing repeatedly to their ticket system, however I do not get any answer, I suppose they are waiting for me to get bored so that they stop insisting and they do not solve the queries
Hi,
Pls send me an email to kutethemes@gmail.com. I can support directly for you via Skype.
Thanks for your patience!
Put a template and a header but the color of the header is not replicated on the other pages. I choose a footer and it does not appear on the website
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Install all plugins, and you cannot see any templates in the case of visual composer I get an error message
Hi,
That’s strange!
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Did you submit a ticket?
I have just checked my theme and do not see any issues like you said above. Perhaps, you missed something…
i can’T import demo, I follow all the steps and it shows me this Download sample data package. Install sample data. x Failed to extract downloaded package to file system. thanks
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Best regards Jim
presales q: have you any demo to see a multivendor page on action with your theme? As for search and geolocation, radius, do you have that function on any demo, to see how it looks and work? Thanks.
Hi,
I will setup it and show it to you next week. Thanks for your patience!
Hello, just checking over your site as it does look awesome. Your coming soon pages for home pages for 15, 16 and 17 – are they included with any demo import or do you have a date for these? Thanks and great job on the theme… i’m very interested in getting this…
Hi,
I will try to release homepages #15, 16, 17 within a couple of next weeks or earlier. Which homepage would you like to use for your site pls?
You can buy the theme and update it later. We can help you to update too.
Thanks for your interest!
Thanks for your reply. Have to say they all look good. I’d probably use a selection of different options. The theme really jumps out… I want to use this for a CBD oil site, would that work with this theme?
OK sure! I will try to release them asap.
You can use the theme for your CBD oil site. On the monday, I can show you a new design for the herbal medicine homepage and a Herbal Cosmetic Beauty homepage
That’s excellent. I look forward to seeing it…many thanks for your reply.
Hi,
Are you online? could you send me an email to kutethemes@gmail.com? I will show you the new homepage and want to listen to your think/commnets
Thanks
Hi I am interested in the theme .. Whether it supports multi Vendor & Multi Location
HI,
OK sure! our theme supports multi-vendors and location,... you can setup plugins such as Dokan, WMCF, WC multi-vendors, WC Marketplace,...
When you use the theme for your site, if you need some help, our supporters team will guide more detailed for you. So do not worry!
Thanks for your interest! Regards Jim
Hi. I hope you are doing well. Where can I get a manual? How can I get support to make look my site as the theme? Thaaaanks
Hi,
Please login here: https://support.kutethemes.net/login then submit a ticket. Our supporters team will support directly for you.
Thanks!
Hi i want to buy your theme but my question is : can i use the same license for 3 sub domain ???
ok sure! you can…:)
with one license i can put it 3 times in my Subdomain hosting is it Ok ?
OK np, you can use one license for your sub-domains
okey thank you sir
Hello, can I ask if this theme can be used for any marketplace, like medical products and stuff like that? Thanks…
Hi,
OK sure! you can use it for any marketplace like medical products or any stuff like that.
When you use it for your site, if you need any help, my supporters will support directly for you.
Hope that you will use my themes for your sites.
Thanks!
Hello.
I created a new header menu structure for my website. But there is an explosion in the header menu. The categories I created do not fit in this area.
I cannot expand this area.
I need your help quickly on this.
11 12 categories should be placed properly and the design should not be spoiled.
I want your help in this matter.
Disrupted design when I add a category: https://prnt.sc/rv4maa
Similar good looks I want: Bkz: https://prnt.sc/rv4mvq https://prnt.sc/rv4nax https://prnt.sc/rv4nwkPlease buddy, I tried so hard to help me. I gave you my information
Hi,
Our theme has many headers. You can select a reasonable header for your site. It is easy to configure via the backend.
Please login then submit a ticket here: https://support.kutethemes.net/login
Our supporters will support directly for you.
Thanks for your patience! Regards Jim
Hello! i am interested in your template but I have a question for you please : Is there a control panel with which I can easily add products without worrying about the code. Another thing, if a customer is shopping there will be a notification with the list of the customer order. It will be super nice if you send me the site documentation.
Thank you in advance
Hi,
Sure! you can easily control your site via the admin panel without worrying about the source code. We can help you to setup the theme for free too.
“f a customer is shopping there will be a notification with the list of the customer order” => yes
About the documentation, you can check it in the online URL in the download package or we will send you after you buy the theme. Thanks!
I’m interested in this theme, can this theme work in Indonesian lengue?
Hi,
Sure! our theme supports multi-languages. It includes Indonesia language too
Hi, Pre sale question. Does the theme supports guest account? Meaning a customer can buy on the website without being a member.
Hello. I am trying to install the theme but I get the style.css file not found error.
But there is this file in it. :cry:
There were also 11 themes, But 1 theme came out from the file I downloaded. What is the reason of this? :cry:
Can you help? :cry:
Hi,
That’s strange!
Please login here: https://support.kutethemes.net/login then submit a ticket with the needed information such as: admin login plus one FTP account. Our supporter team will support directly for you.
Thanks for your patience!
I sent it but still have not been answered. I’m so sad and angry
Hi,
It is midnight here. We will reply to you very soon in the tomorrow my time.
Be patient and do not worrry!
Thanks for your patience!
24 hours in total. but there was still no response to my support request. It was answered within 24 hours. You have such a statement. I’m bored now. please help me.
Hi,
Pls follow the ticket. Thanks
Estou com os mesmos problemas relatados:
1) Tentei editar o rodapé por meio do construtor de rodapé , mas não consegui, o construtor de páginas não está ativo no construtor de rodapé , como mostra a documentação
2) Quero remover o texto “My Bag” mostrado com o ícone do carrinho no cabeçalho, como posso?
Hi,
Please login here : https://support.kutethemes.net/login then submit a ticket. Our supporters team will guide for you. Please write English too. Thanks
How can I get new versions of the main page: HOME 8 – HOME 12. I update the theme to version 1.0.10
Hi,
Pls submit a ticket on our support system. Thanks!
Hi, I update the theme, but WPBakery Page Builder still asking for License key. What is the problem?
Hi,
Pls submit a ticket and do not submit too many new posts here. Just reply under one post pls. THanks
If you need the fast theme, this is not the right choice…
Hi,
Please submit a ticket on our support system. Our supporters will guide more detailed for you how to speed it up. Thanks for your patience!
