16332 comments found.
Theme cannot be uploaded through the background. Can I upload by changing the theme’s suffix name, and can it be installed if uploading via FTP?
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, not entirely sure how you mean, but if you are referring to the step-based checkout that is available in Opencart so you can turn off the Journal quick checkout and use the default one from Opencart.
Best Regards.
I don’t need to use the default from opencart in the same shape but I need a specific design, can you make it for me (for a fee of course)? (Note : add any product to cart to show my point )
Unfortunately we cannot provide additional design services, our support only includes assistance with built-in features and designs.
Best Regards.
ok thanks
Hi, is it possible when product is out of stock and hide cart option is enabled, to also hide the product options section? As of now, add to cart button is hidden but product options title remains visible without options above it. Is it easy to modify the code in order to achieve this?
Hi, that might be possible with a bit of custom css, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, I’ve found a little bug using the Super Filter module. If any attribute include a comma ”,” the filter give “no results”.
Hi, it depends on what attribute separator you use, please check Journal > System > System for more options.
Best regards.
Compliments !! You are fantastic !! – Works very well
Thank you so much for the feedback, we appreciate it!
Best Regards.
Hello, Main menu name on header in Arabic language is splitting….Please see the here https://prnt.sc/sevff5.. if you can fix issue, i will renew the support.
Also, product zoom on RTL page when it is configured by outside, the zoom picture not appear.please check – https://prnt.sc/sevm3p
Hi, not sure if that is theme related, the actual text is translated in the menu item, it may not pull the category name, check that menu item in the Journal main menu module.
We will check the zoom image and will provide a fix for it if needed.
Best regards.
Hi, I would like to ask if you could with the appropriate cost ofcourse to update a journal 2 theme to journal 3.
Hi, unfortunately we’re no able to provide custom design services and migration from J2 to J3 is not really possible since J3 is a completely new and different theme. You’d have to recreate your store in the new engine from scratch.
Best Regards.
Hello, is it possible for mobile filter to automatically close when someone makes a selection? As of now, when someone clicks on a filter, filtering is taking place with results on background, but mobile filter stays open and customer needs to close it in order to view resutls.
Hi, unfortunately, there is no such option to automatically close the filter after a filter is selected and we’re not sure it can be added at this stage.
Best Regards.
info blocks are created in Journal > Modules > Info Blocks… And added to the products page via Journal > Product Extras > Extra Modules You should create a rule for “category” option for this. We can select product to show info block, but there are tousand of product I have to show this module. If you make option to choise category base to show this module next update its gonna be better. (EDİT: I have found it option Advanced, so we can select category sorry for trable) thanks
Hi, sure you can select any sets of products, it doesn’t have to be individual products, you can create complex rule sets to match any collection of products at once.
Make sure to read the docs here: https://docs.journal-theme.com/docs/workflow/assignment
Best Regards.
Hello, tell me how to reduce the size of the title in the product card in the mobile version? https://prnt.sc/seakqv
Hi, you’ll have to edit that relevant Title style in Journal > Styles > Title > [Active Style] > ... (looks like the Page Title) and apply a smaller font size on smaller screens via the breakpoint option.
Best Regards.
Hi, we cannot implement that custom menu in Journal unfortunately, please consult with a developer.
Best Regards.
Hello, wanted to ask, maybe I forgot to do something, but when I share a product page on viber, it does not show product’s image, only the link. I activated SEO settings for facebook open graph, twitter and google rich snippets. If I inspect source code of the page, og meta data is present, with correct title, image, description and links. Is there anything else I should check to make the product images appear after sharing a product link? Thank you
Hi, you can use a tool like https://developers.facebook.com/tools/debug/ in order to check potential issues with og tags, please file a ticket on our support page if you need further assistance.
Best Regards.
I inspected a product page with FB sharing debugger and found that it is shows og:type – website, instead of og:type – product. Can you tell me where should I look to change it to og:type – product?
Thank you
I did a research on another open graph checker and it revealed that some og tags are duplicated with different values. Can’t understand what may be the problem, why it does duplicates.. Any suggestion would help,
Thank you
I think I found the problem. When I create products, I add jpg images, but the system turns them into CAPITAL JPG after caching. Is it Journal related or I should look into opencart itself?
Hi, we don’t change how files are renamed and neither Opencart should do that, check your installed extensions first.
Best Regards.
I wish mobile menu can be change color when clicked in next update due to user friendly. Right now it is just like dead menu.
Hi, not sure how you mean, please file a ticket on our support page with an example or screenshot.
Best Regards.
All title menu in mobile display doesn’t have hover or active color feature on fonts or background. Therefore there is no clue which item has pushed/clicked. it is just like a dead text instead of button. Please help to find solution for this user friendly issue. it seems small thing but important. I have asked support a couple times ago about this issue and they said hovering feature makes it error double clicked, while active color feature not working too.
Hover is intentionally removed from mobile touch as it generates two clicks, however the active state should work for a brief effect on clicking, will look into it, please file another ticket on our support page about this.
Best Regards.
I have open ticket for this issue. BTW could it be possible to add custom images icon on main menu in future update.
Hi, it is not currently possible to add images, only icons. See our docs on how to add custom icons https://docs.journal-theme.com/docs/faqs/journal/icons
Best Regards.
Thanks for a great template! Still though some things need improvement, and of course I appreciate the improvements you make on the updates!
One of the things that need improvement is the management of Blog Comments ... Please provide options to sort / filter them by date and state (dis/en/abled), as it is with the Blog posts.
Another improvement would be the “Blog Post” sorting options to be saved. Now, every time they are default to “Name / Asc / 50”. Very inconvenient and cumbersome to have to set these options every single time visiting the page to the way one wants them to be!
Thanks again for the great template! Keep up! ...
Hi, we’ll consider your suggestions although we cannot say at this point when these features will be implemented in Journal.
Best Regards.
I’d appreciate it! 
Hi, for Demirkaya Optik I have checked seo from woorank. I see “Tab Targets” section some errors. Here: https://prnt.sc/sdghf2 Can you please tell me how can I resolve this issue? I think I have to do something from Padding but I dont know How to do it!
Hi, indeed you may have to adjust paddings and font sizes in order to fix tap targets too close, please file a ticket on our support page if you need further assistance.
Best Regards.
Hello! Where is the option to Disable Quick Checkout and whrere to translate it?
Journal 3
Hi, in Journal > Skins > Edit > Checkout…
Best Regards.
Hi DA, we are encountering the below error
Warning: “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”?
Hi, make sure you have the latest theme version installed and your issue will be solved after. If not, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi, I have a problem with a vechicle filter extension that i have purchased which is not working on Journal3 theme but works fine on opencart theme. He told me to contact theme owner because the extension owner can’t solve the problem. I want to ask you if i renew my support license could you help me solve the problem?
Hi, unfortunately we cannot offer third party extensions integration support, please consult with an Opencart developer for more information.
Best Regards.
Hi, yes it is compatible, it’s listed right in our description: https://take.ms/mgNZ7
Themeforest hasn’t yet added that version in their listing to pick from (on the sidebar) but just follow the ones in the description.
Best Regards.
Today we have purchased the theme id 4260361 (https://themeforest.net/item/journal-advanced-opencart-theme/4260361) . Trying to install the theme, i can see there are 11 templates included in the documentation. can we use the 11 templates ? Actually we want to try which one suits for our website. Please let us know
Hi, sure you can use whichever you want and you can try all of them. However, only one store can be used per license.
For any assistance you may need please file a ticket on our support page and consult with our developers.
Best Regards.
Tried for demo1, exported the sql. In the exported file all the table script having prefix with oc_. but the already created table is without prefix oc_ could you please tell me why the difference
we have imported the sql file for demo 1 and site is up. But got few errors in the log. PHP Fatal error: Uncaught Twig_Error_Syntax: Unexpected “endif” tag (expecting closing tag for the “for” tag defined near line 381) in “journal3/template/product/product.twig” at line 393. in /app/grocerroot/ecom/system/library/template/Twig/Parser.php:172\nStack trace:\n#0 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/For.php(40): Twig_Parser->subparse(Array)\n#1 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_For->parse(Object(Twig_Token))\n#2 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/If.php(34): Twig_Parser->subparse(Array)\n#3 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_If->parse(Object(Twig_Token))\n#4 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/For.php(40): Twig_Parser->subparse(Array)\n#5 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_For->parse(Object(Twig_Token))\n#6 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/If.php(34): Twig_Parser->subparse in /app/grocerroot/ecom/system/library/template/Twig/Parser.php on line 172
PHP Fatal error: Uncaught Twig_Error_Syntax: Unexpected “endif” tag (expecting closing tag for the “for” tag defined near line 381) in “journal3/template/product/product.twig” at line 393. in /app/grocerroot/ecom/system/library/template/Twig/Parser.php:172\nStack trace:\n#0 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/For.php(40): Twig_Parser->subparse(Array)\n#1 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_For->parse(Object(Twig_Token))\n#2 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/If.php(34): Twig_Parser->subparse(Array)\n#3 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_If->parse(Object(Twig_Token))\n#4 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/For.php(40): Twig_Parser->subparse(Array)\n#5 /app/grocerroot/ecom/system/library/template/Twig/Parser.php(187): Twig_TokenParser_For->parse(Object(Twig_Token))\n#6 /app/grocerroot/ecom/system/library/template/Twig/TokenParser/If.php(34): Twig_Parser->subparse in /app/grocerroot/ecom/system/library/template/Twig/Parser.php on line 172, referer:
Hi, you’ll have to file a ticket on our support page and consult with our developers.
Best Regards.
I am using the Journal 3 demo 1 theme, in that quickview button is there. when we click on the link it will show a popup but it is blank only, images and descriptions are not loaded. The option is active in the admin panel Journal -> Skin -> Quickview. Could u please tell me is there any other change i need to do. Waiting for the reply
Hi, please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
is there a way to make it so the home page product tabs will not show out of stock items – http://prntscr.com/scoujk
Hi, you can disable out of stock products storewide from Journal > System > System > General > Disable Out of Stock Products.
Best Regards.
dont want to do it store wide just on the product tabs
That is not currently possible, unfortunately. But you can use advanced rules and work with the min max quantity rules.
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