604 comments found.
Hey there, is it compatible with the 5.4 version of WordPress? We would like to update everything to the latest standard. thx!
Hello,
Sure, feel free to update, the theme is compatible. But make sure to always make the backup before any updates.
Best Regards,Is it compatible with php 7.4?
Hello,
Thank you for your interest in our theme!
We have not located any issues with PHP version 7.4. In case you get any issues, our support team are always happy to help at https://themerex.net/support/.
Best Regards,Nice work
Thank you! 
Hi, how can i delete the hover effect on a team member? I don’t want to go to a page with details but only want to show the round picture. Thank you!
Hello,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_team_style_team-3 .sc_team_item_avatar .sc_team_item_hover { display: none; }
For further support issues please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Yes that’s it, thank you very much Melissa!
Sure, happy to help!
We have an issue with the login lightbox on mobile. It works fine on desktop, but on mobile it does not.
Hello,
Could you please submit the support ticket at https://themerex.net/support/ with your site URL and admin login credentials to get qualified help from our support team.
Best Regards,Hey there. Just bought theme. I am having a very hard time uploading the demo content. It keeps saying this:
undefined Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/posts.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/bookly.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/uploads.txt'. Please, try again!
Can you please help?
Hello,
The error is server related. You can download the demo.zip file from this link:
http://demofiles.themerex.net/jacqueline/demo.zipUnzip it and upload the unzipped demo folder to wp-content/themes/jacqueline directory on FTP so that the path to the files is wp-content/themes/jacqueline/demo/default….
With that done, please try importing the dummy data from your admin again, it should work.
If the issue still persists, please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hello ! Amazing template ! The demo on shop page doesn’t works : http://jacqueline.themerex.net/shop
Can you send me a exemple that works. Thank you,
Hello,
Thank you for your interest in our theme and for troubleshooting!
Please clear the browser cache and check the demo now.
Best Regards,Hello,
I have a problem with the number of products that i want to display on the shop page. In the theme setting i can set just the number of column to display in the shop page. In customize-> woocommerce -> rows per page, the modification doesn’t have any effect. I already tried a method with a few lines of code in the function.php file, but nothing. There is another way to do this setting ?
Thank you!
Hello,
Please go to Appearance – Theme Options – select Woocommerce Stream Options from the drop down – go to Blog and Single – set Blog posts per page http://prntscr.com/sj69v2.
For further questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Thank you! I solved the problem.
I have another question about the mini cart. It is possible to display the numer of items ?
Thank you!
Hello,
Could you please contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hi, I remark few bugs these last days. the trx shortcode does not work and I have many mistakes on my website.
Hello,
Could you please specify which issues/errors exactly you get.
Best Regards,The shortcode was displayed on my page instead of the content of the shortcode. I reinstall a backup and after somes research its fine. But it’s a mess now it my theme color wich is not correct (it display the original theme color). If I need to change all the color CSS it is going to be very very anoying…
The shortcode was displayed on my pages instead of the content of the shortcode. after a backup and some correction it’s fine. But now it’s a mess with my theme color which is not displayed. It takes the demo theme color instead of mine. I hope I dont need to change all the colors with css because it’s going to be very annoying…
Hello,
Thanks for the explanation!
Seems that your WP Bakery plugin needs to be updated. Please submit the ticket at https://themerex.net/support/ into Pre-Sales category (it does not require support renewal) to get the new plugin version and qualified help.
Best Regards,I forgot how to change the Top Panel Image on the Blog Page – can you tell me where this setting is located?
Thank you!
Hello,
Please go to Posts – Categories, open the category, go to Header to change the Top Panel image http://prntscr.com/semfzv.
Best Regards,Hello, possible to sort the pricing page http://jacqueline.themerex.net/our-pricing/ items from lowest price to highest?
Hello,
These are the options for the menu items post sorting http://prntscr.com/sebg15. There is no option to sort the items from lowest to highest price but you can select the Date sort option and change the dates for the posts so that they display according to their prices.
Best Regards,Hi,
I would like to ask: (picture below) 1.how can I remove the social icons from the blog page’s right side? 2. how can I romove? 3. How can I change that word. I would like to change it for another language?
https://drive.google.com/file/d/1mB7k9JKu6vsqPayEC9t1HjWipe8fj40N/view?usp=sharingThank you!
Hello,
The socials icons are added with the help of the text widget. Please remove the text widget from the sidebar to get rid of the socials http://prntscr.com/sebmje.
For further questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hello. I ve just bougth the theme but the dummy data is only in English I don´t see the Spanish content.
Hello,
The WPML plugin is required to make the theme multilingual https://wpml.org/. Please feel free to contact our support team at https://themerex.net/support/ to get qualified help on further support questions or issues.
Best Regards,There is an error in the latest update, since the latest update I can’t change the colors anymore on the website. The colors are all pink now. But in the settings are they green like i wanne have it.
Hello,
In case fonts or color styles/schemes (accent styles), for some reason fall back to their default settings/values after the theme update, then you need to regenerate the styles and colors again. All you need to do is navigate to Appearance > Fonts & Colors and just click on “Save” button http://prntscr.com/s6f3s1
If the issue still persists, please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) for further research on the issue.
Best Regards,Hello, we’ve got an issue with the Google Maps API field via the Theme Options. We’ve definitely got the correct API setup via Google, but it’s not showing up. Thank you.
Hello,
Please check your Google Console for an error. For example, you may see the following errors http://prntscr.com/s0f0fv, http://prntscr.com/s0ezy3. You may need to enable the Maps JavaScript API under APIs in the Google API Console or select the API key in your Project and add your URL into the referrers list in Credentials: http://prntscr.com/jo1856 etc., depending on the error. Please follow the documentation link in Console to solve the error.
Best Regards,Sorry this was completely my faul – I didn’t assign a billing account to the project! Silly me!
Hello,
Glad to hear the issue is solved now! Have a nice day!
Hi, I tried to setup the demo version, but i’ve got failed message for everything. Do you have any idea what is the problem? Thank you!
Hello,
If you get “Error load data from file…”, it means that the import is blocked on the server. Please download demo.zip using the following link: http://demofiles.themerex.net/jacqueline/demo.zip. Unzip it and upload the unzipped demo folder to wp-content/themes/jacqueline directory on FTP so that the path to the files is wp-content/themes/jacqueline/demo/default….
With that done, please try importing the dummy data from your admin again, it should work. If the issue still persists, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Thank you for your qucik answer. I am not a pro user, so please kindly explain really step by step. Or is this was that?
Thanks
Hello,
Please submit the ticket at https://themerex.net/support/ for more detailed instructions and professional support help.
Best Regards,Hey I tried to use your Support Ticket system but its not working at all. Here is the situation.
The plugin js_composer plugin is not working with my hostgator server. I get this error.
Fatal error: Allowed memory size of 100663296 bytes exhausted
I spoke with my service provider and they said to contact you.
Hello,
Did you get any error submitting the ticket? The ticket system works fine on our end.
The error means that the memory_limit on the server needs to be increased. Please check this article for more info https://themerex.ticksy.com/article/9205/
Best Regards,Hi team support,
How can I add a button (can be graphic button or text button with background color) at the end of the main menu in the header?
Thanks, Howard
Hello Howard,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Thanks Melissa!
I just submitted a ticket per your instruction. Please respond as soon as you can.
Thanks!
HI Melissa,
I submitted ticket 2 days ago. Can you please take a look and get back to me as soon as you can?
Thanks.
Hello,
Please take our apologies for the delay – we do not work on weekends.
Your ticket was replied. Please check it. Thank you!
Best Regards,Great template! I have a couple of problems with the responsiveness since last week. My support is expired but can you please help me out with this problem? The original website: https://browsandbeautyhouse.nl/ (looks great on mobile)
Now for intance a second page doesn’t seem to look well on mobile: https://browsandbeautyhouse.nl/overons/ https://browsandbeautyhouse.nl/cursus/Hello,
Please make sure your margins for Call to Action element, its container and row are set in % or em. If the margins are set in px, the section will not be responsive on mobile http://prntscr.com/rl4onc
If the issue still persists, please extend your support and submit the support ticket at https://themerex.net/support/ with your Wordpress admin login credentials for further research on the issue.
Best Regards,Hello. Because of the state of affairs going on across the world, I am looking to add a plugin to my Jacqueline Theme based website for a virtual classroom where I can upload training and sessions that can be purchased through the site and watched online. Is this theme compatible with any of those types of plugins and if so, which ones? If not, would you have a recommendation on how to make this happen through the theme with what is already available in this theme.
Hello,
If you need to just upload the training video to the site, you can you the Essential Grid plugin https://www.themepunch.com/essgrid-doc/working-with-video/ or the trx_video shortcode http://jacqueline.themerex.net/doc/#sc_video.
If you need the online courses, you can consider Wordpress LMS plugins https://www.wpbeginner.com/plugins/best-wordpress-lms-plugins-compared/. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
You can also contact our Customization studio at https://themerex.net/support/ (select ‘Get Customization’ option) for implementing any functionality into the theme.
Best Regards,Thank you Melissa. If I did use the essential grid plugin, would you be able to direct me to another video on how to set up where someone could pay for the training before getting access to it, or is that not possible?
Also, it looks like I am needing to update the theme. Looks like my current version is 1.5. I can’t find a link to update to the new version. Could you please send me a link for Theme v 1.6.1. Thank you.
Hello,
Unfortunately, it is not possible with the Essential Grid plugin – it does not have such functionality. You may try using one of the LMS plugins with the theme https://www.wpbeginner.com/plugins/best-wordpress-lms-plugins-compared. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you (at https://themerex.net/support/ select ‘Get Customization’ option to contact them).
Log into your ThemeForest account and navigate to your downloads tab. Find the theme and download “Installable WordPress file”. If you still have issues with getting the recent update, please contact our support team at https://themerex.net/support/ – select ‘Pre-Sales category (Purchase Code is not required).
Best Regards,
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