972 comments found.
I have a valid licence and a valid support. If i click on a topic on the support page, i get a login hint (login with envato). when i click on the button, then i get a message “You do not have any supported purchases.”. Maybe is it a problem that i have two envato accounts (one for private and one for commercial use)? Currently i’m logged in with the private envato account (which has purchased the Polo licence). Thanks for your help. Best, Chris
Hi Chris try to use different browser or send us your email so can check that.
Thanks
Okay, i’ve tried Safari instead Chrome and now it works. Thanks for your help.
Best, Chris
Great,
In the meantime, let us know if you have further questions.
Best, Scot.
Hi Ardian, how do I check if I have the latest version? Your last update was 03/06, I’ve purchased before, on 05/05… are there many changes ? thx
Hello there,
Thank you for writing us,
I can confirm to you that you are using the latest Polo version. On the last update we have discounted only the price for a limited time.
In the meantime, let us know if you have further questions.
Best, Scot.
All good then ! thanks for your answer Scot. I’m also looking in the documentation about how to set up a shop, but I can’t find anything. Do you have a link ? in the demo, aside of the page itself, we can’t add products do the cart, we cannot access the cart itself…
thank you,
Best
Hi,
Currently there are many example html shop pages you can use. They start with shop-* and if you need shopping cart it can be found now in shortcode-dropdowns.html file.
If you need specific instructions, please kindly contact our support team and they will assist you directly with this.
In the meantime, let us know if you have further questions.
Best, Scot.
I did! waiting for reply… Best
hi, i am trying to find megamenu with images from your file but i can’t find.
How do i insert codes for images in megamenu?
Something like this https://avada.theme-fusion.com/university/Hi Alicia,
Sure, you can create mega menus easily. Simply add bootstrap grid.
Here is an example for an item menu:
<li class="dropdown mega-menu-item"><a href="#">Portfolio</a>
<ul class="dropdown-menu">
<li class="mega-menu-content">
<div class="row">
<div class="col-md-4">
Add your content here...
</div>
<div class="col-md-4">
Add your content here...
</div>
<div class="col-md-4">
Add your content here...
</div>
</div>
</li>
</ul>
</li>
I hope this helps you, in meantime if you need further support, please feel free to contact us.
Best, Scot.
can you show me how do i adjust the width of the mega menu? I need 4 columns only with spacing 50px estimated each column
Hello,
Sure, we will send you the updated code with an example at the Support Desk.
In the meantime, let us know if you have further questions.
Best, Scot.
thank you! i got it
Hey Guys, I created two forms. Both forms were working, but since I moved the website to the original domainname, the forms stopped working. “Could not instantiate mail function”... Any possible solutions for this problem? Thanks in advance!
Hello there,
This is usually a message from the server that means your mail() service is not enabled. Contact your web hosting support and they will enable it for you.
In meantime if you need further support please feel free to contact us anytime at https://support.inspirothemes.com
Best, Scot
But the “To” field in the php files is specified to a gmail emailaddress and not to an emailaddress related to the domainname?
Hi,
To send emails from contact forms using php. You must have enabled mail() function in your PHP no matter if you are sending emails to gmail or other emails.
For more information please read the documentation here https://support.inspirothemes.com/help-center/articles/8/35/169/contact-form
Best, Scot.
Do you have template document?
Hello,
Thanks for writing us.
Yes, you find it online documentation here https://support.inspirothemes.com
I hope this helps you.
Best, Scot
When does the offline document end? I’m doing my projects offline.
Thanks for writing back to us.
Online documentation is easier for update purposes.
If you wish we can provide you offline documentation
simply contact us at https://support.inspirothemes.com and we will send it to you.
Best, Ardian
Please let me know how can i contact you? I will need your help with customization of title header with animation.
Hi, I have an issue with the battery mode ON and the Video that should be replaced by a picture but I can’t have an answer and solution from you through the support page! I’ll appreciate an answer here
Hello,
Please do not worry, our support agents will get back to you shortly and help you.
Thank you. Ardian.
Hi, still waiting for a solution for this issue, I’m sure other one can have the same. Tx for helping
Hello,
You ticket is replied at the same day. Please kindly follow the updates on your tickets directly at the Help Desk.
Best, Scot.
Good template but no solution yet for videos not playing when battery mode ON. You should think about it in your next update, it’s very annoying to have a black screen. Thanks
Sure, we will try to add in our task list for next update.
In the meantime if you need support please feel free to contact us anytime at https://support.inspirothemes.com
Best, Scot.
the modern header doesn’t work correctly when the screen width is about the same as on a laptop. the fixed appearing header is displayed correctly, but the header at the top is not. it just doesn’t get centered. https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923
how i can add a topbar transparent in revo slider template? http://umc.studioslash.ru/
I added a topbar. but its transparency does not change. What’s the matter?
so… transparent topbar with black text no work-(
Hello there,
Thank you for writing us, and sorry for the delay.
Please find examples of the top bar in this url https://inspirothemes.com/polo/header-topbar-transparent.html or in your package header-topbar-transparent.html
The topbar must have class dark in order to make the text/links white color.
Here is the transparent topbar snippet code:
<!-- Topbar -->
<div id="topbar" class="d-none d-xl-block d-lg-block topbar-transparent topbar-fullwidth dark">
<div class="container">
<div class="row">
<div class="col-md-6">
<ul class="top-menu">
<li><a href="#">About</a></li>
<li><a href="#">Features</a></li>
<li><a href="#">Pricing</a></li>
<li><a href="#">Terms</a></li>
</ul>
</div>
<div class="col-md-6 d-none d-sm-block">
<div class="social-icons social-icons-colored-hover">
<ul>
<li class="social-facebook"><a href="#"><i class="fab fa-facebook-f" /></a></li>
<li class="social-twitter"><a href="#"><i class="fab fa-twitter" /></a></li>
<li class="social-google"><a href="#"><i class="fab fa-google-plus-g" /></a></li>
<li class="social-pinterest"><a href="#"><i class="fab fa-pinterest" /></a></li>
<li class="social-vimeo"><a href="#"><i class="fab fa-vimeo" /></a></li>
<li class="social-linkedin"><a href="#"><i class="fab fa-linkedin" /></a></li>
<li class="social-dribbble"><a href="#"><i class="fab fa-dribbble" /></a></li>
<li class="social-youtube"><a href="#"><i class="fab fa-youtube" /></a></li>
<li class="social-rss"><a href="#"><i class="fa fa-rss" /></a></li>
</ul>
</div>
</div>
</div>
</div>
</div>
<!-- end: Topbar -->
I hope this helps you. If you need further support, please feel free to contact us anytime.
Best, Scot.
And check and answer me your 2nd issue – the modern header doesn’t work correctly when the screen width is about the same as on a laptop (1030px for examp). the fixed appearing header is displayed correctly, but the header at the top is not. it just doesn’t get centered. https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923
Hello,
I see, thanks for letting us know for this issue. To fix it, simply add this class in /css/custom.css (and link this file after style.css in your header) or at the end of the line in style.css
.topbar-transparent {
background-color: transparent !important;
}
Then, remove the header-modern from your #header., becuase header modern meant to be used as a standalone header and not with topbar.
In meantime, if you need further support, please contact us directly at https://support.inspirothemes.com and one of our support agents will assist you directly.
Best, Scot.
Scot, thanks for the answer. You know, I can’t create support questions. But I think this is not fair, it is not my whim and fault that the product I bought does not work properly, understand? Modern Header does not work properly even on yours demo. What should I do with this? This is the first thing I want to say. I will change the CSS code to fix the transparency of the topbar, there still needs to be fixed the bottom line. No problem, I just thought that I was doing something wrong, and did not want to edit it. I want to find out why I need to remove the .modern-header class? It works great together with the #topbar, I checked everything. And the problem of the .modern-header that I described above, it manifests itself without a topbar, even in your demo sites, is everything done right there? What is the problem of using a topbar with a modern-header? Thanks
Hi friend,
No worries about that we will assist you. I just reported your concern and our developers are looking after that. But since this section is only for quick questions and comments you need to get in touch with the support team.
Please kindly create a support ticket at https://support.inspirothemes.com so we can send you the files before the official update is released and assist you further.
Best, Scot.
sorry Scot, as I said, and I have to repeat – I can’t create a ticket in your bug service. the site doesn’t allow me to. well, we’ll have to accept that there are a lot of problems. I’m sorry that the template doesn’t work correctly
Hello,
We realized that your support is expired! Please kindly renew your support in order to create tickets.
Thank you for your understanding.
Best Regards, Ardian.
well, no, but what have I already paid for? I’m not asking you to do anything for me specifically, I want the template to work as described. if there are bugs in it, do I have to pay to report them? it’s cheating to buy a template for $ 20 and then pay another $ 13 to make it work properly. Tell me why the documentation contains incorrect information. Your guide instructions don’t work.
Hello dear friend,
Scot here, no worries about renewing the support. We always try to do our best to make our customers happy. I will help you this time directly here, but keep in mind for further support you must contact our support team.
Here is the code to fix the header modern centered issue.
#header.header-modern:not(.header-active) {
max-width: 1200px !important;
}
Simply add this class in /css/custom.css (and link this file after style.css in your header) or at the end of the line in style.css
In the meantime, if you need further support, please contact us directly at https://support.inspirothemes.com and one of our support agents will assist you directly.
Best, Scot.
Hello, I was wondering if there is an example that feature a full width menu with the logo above the menu with more places for links and what not.
Hello there,
Thank you for writing us.
Currently this header layout is not available but we will add it in the future updates.
If you have further questions or you need support, please feel free to contact us at anytime.
Best, Scot.
Hi, I tried to replace the Text logo with Image logo. However, the image is not visible if I do not remove . If I remove it, all manual items on the right will shift to the next line. Please advise how to replace the logo to image properly. Thanks!
Hello,
Thank you for writing us,
Logo can be easily managed, you can choose image or text as well.
If you wish to use only plain text logo, you can simply use this code below:
<!--Logo-->
<div id="logo">
<a href="index.html">
<span class="logo-default">POLO</span>
<span class="logo-dark">POLO</span>
</a>
</div>
<!--End: Logo-->
If you wish to use only Image logo, you can simply use this code below:
<!--Logo-->
<div id="logo">
<a href="index.html">
<img src="logo.png" class="logo-default" />
<img src="logo-dark.png" class="logo-dark" />
</a>
</div>
<!--End: Logo-->
For more details, please use the online documentation here: https://support.inspirothemes.com/help-center/articles/8/27/184/logo
I hope this helps you, if you need further support, please feel free to contact us anytime.
Best, Scot.
Hi Alex,
Thanks for writing back.
Can you send us some screenshots and your url at https://support.inspirothemes.com
Best.
None of your “contact us” page seems to be working (https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923). Any thoughts on this? Thank you.
Hello,
Thank you for writing to us.
We have just tested contact pages, everything seems to work fine. What issue do you see in these pages?
Best, Ardian.
I see an error message instead of the map “Oops, something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.” when I access this page: https://inspirothemes.com/polo/page-contact-fullwidth-map.html
Hi,
Please follow this link on how to generate your google maps API key: https://developers.google.com/maps/documentation/javascript/tutorial
After these steps above, please follow instructions on our online documentation here: https://support.inspirothemes.com/help-center/articles/8/14/65/google-maps
I hope this helps you if you need further support. Please feel free to contact me anytime.
Best, Ardian.
Does Datapicker Calendar have other languages? for ex. german
Hello,
Thank you for writing us.
Can you let us know which date time picker you are using? You can also send us your site URL and we will check it for you.
Thanks.
i want to use this one: https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923
Field:
date only > (want to embed german calender) + date blocker
time only
another issue with the responsive view on smartphone device with theSimple Pie Chart
https://preview.themeforest.net/item/polo-responsive-multipurpose-html5-template/full_screen_preview/13708923all entered names are not visible on mobile devices, I would like to change the positions? where and how can I do that?
Thank you very much
Hi,
Can you send us the direct link from here https://inspirothemes.com/polo/preview/index.html
The link you have sent us it shows only the preview page.
Thanks
Also can you please contact us from https://support.inspirothemes.com so we can assist you directly and faster.
Best.
i use the datetimepicker from
https://inspirothemes.com/polo/component-datetimepicker.htmlHome > Components > datetimepicker > date only
>> date only > (want to embed german calender) + date blocker
I just need the german calendar
Please help me with that issue… thank you very much…
Hello,
Please take our apologies for the delay.
You need to use language attribute in script which is located at the end of the page.
Example code:
$(".form_datetime").datetimepicker({
isRTL: false,
format: 'dd.mm.yyyy hh:ii',
autoclose:true,
language: 'de'
});
Let me know if this helps you if not, please contact us through the https://support.inspirothemes.com and we can assist you directly.
Best, Scot.
Hi Scot, sorry that doesn´t work. Do you have another solution?
Can you kindly open a support ticket in https://support.inspirothemes.com so we can assist you directly and please include your site URL as well.
Best, Scot.
I cant either… it says my license expired…
Use this link to download the moment.de.js file
https://raw.githubusercontent.com/moment/moment/develop/locale/de.js and place it in /plugins/bootstrap-datetimepickerthen, include it after moment.js
<script src=”plugins/bootstrap-datetimepicker/de.js”></script>
Thank you very much, good job it works perfect
You are welcome,
Please take your time and rate our support.
Best, Scot
how do I change the slider revo height for example by 400-500 pixels… in the revolution-particleeffectone template? thank you, I found a way to do it myself I replaced it sliderLayout: “fullscreen”, with this sliderLayout: “fullwidth”, IN JS and “fullscreen” on “fullwidth” in all class names and i can change response height in ” gridheight: [300, 300, 960, 720],”
i hope it help someone
Hello
Thank you for contacting us and sharing this valuable instruction.
If you need more instructions you can find it in the official plugin online documentation here https://www.themepunch.com/revsliderjquery-doc/slider-layout/
I hope this help you, if you need further support, please feel free to contact us.
Best, Scot.
Is it possible to have a sticky footer? I can’t seem to find anything about it in the templates or documentation!
Hello there
Currently there is no such option, but we will add your request to our task list.
In meantime, if you have more questions or you need support, please feel free to contact us.
Best, Scot.
i want to convet template and convert to theme and sell them in market! Can i do ? if what is the process of it?
Hello,
Thank you for writing us.
Currently we are not interested to create partnership at the moment.
Please read license details here https://themeforest.net/licenses/standard
Best, Scot
can I install Select2 plugin in this template?
Hello,
Thank you for contacting us.
Yes of course you can install select2 in Polo. Simply place the files in /plugins folder and link them in your template.
I hope this helps you, if you need further support please feel free to contact us anytime.
Best Scot.
Thank you! Proposing a project with this template design. It’ll be a perfect design 
Yes definitely, Polo has many layout designs that you can adapt for any project.
If you need support please feel free to contact us anytime at https://support.inspirothemes.com,
Best, Scot.
Hi Support,
How do I disable/remove the social icon slide up effect?
Thanks!
Hello,
Thank you for writing us.
You can remove social icons effect by going in /css/styles.css and remove this class
.social-icons li:hover i
I hope this helps you, if you need further assistance, please feel free to contact us anytime at https://support.inspirothemes.com
Best, Ardian.
My Slider is not showing up. Can you please help?
Hello,
Thank you for writing us.
Sure, I see that jQuery is missing in your template.
Mke sure to include this line:
<script type=”text/javascript” src=”//ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.js”></script>
immediately after
<link href=”css/style.css” rel=”stylesheet”>
I hope this helps you, if you need further assistance, please feel free to contact us anytime at https://support.inspirothemes.com
Best, Ardian.
Hello,
Thank you for writing to us.
Yes no worries about that. It works perfectly fine. Just make sure you do not exceed the default logo height. For more information, please check our help center here https://support.inspirothemes.com
Best
Hi guys, thanks for the great theme. Just a small question: The google maps plugin isn’t working anymore since the last couple of days. Am I the only one who is having this problem? Any solution? Thanks in advance!
Hello thank you for writing us.
In order to use Google Maps on your website you need to generate an API key, please read these instructions https://support.inspirothemes.com/help-center/articles/8/14/65/google-maps
In meantime, if you need further support, please feel free to let us know.
Best, Ardian.