984 comments found.
Hello good morning, I am delighted with your theme but these days I had a problem with the last update and contact form 7 and it gave me a conflict on my website I had to pull backup, when trying to update the contact form with the required plugins. Do you know anything about it? or can you help me. Thank you very much in advance
Regards
Hi Alrisha2pisces,
You can read document at link http://docs.theme-sky.com/gon/#updating-the-theme for update the Gon theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
hi, I am using Gon Theme with Dokan Muti-vendor plugin. Actually, I found an issue on it, I try to explain here:
When I upload a product by a vendor (front page by a vendor account) For the single product Price (You Earn: $0.00), It is nothing happened when I put the price, like if I put $60 in the price, the (You Earn: $0.00) still $0.00, the calculation is not working…...
I try to contact Dokan team, they tell me the problem is happening for my current theme. So I try change other theme, it was working good~
I saw your theme description the Gon theme is Dokan Compatible… is it a bug? PLEASE HELP! THANKS!
Hi WhichTravel,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hello! Does the GON theme come with the Demo Content Importing feature? I can’t find any info about that. Thank you!
Hi ionut84,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. So, we can help you easily.
Best regards,
I have this as a download in my account but I dont see the demo content.
Hi goproflo,
If you want to setup exactly the Gon full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package.
If you can not download the packages, you can open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. We will help you.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
Best regards,
Hi need to know how to install the demos pls
can you tell me please where can i find this info. thank you
Hi fernandolopez,
If you want to setup exactly the Gon full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package. If you can not download the packages, you can open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. We will help you.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
Best regards,
We bought the Gon Theme for a specific project, than this projects was in standby, now the customer comes back to finish the project. We update the theme, but it is asking to update the WPBakery (Visual Composer) to version 6.2.0. How can we update this plugin ?
Thank you.
Hi ciosolutions,
You can not update the WPBakery Page Builder plugin in Appearance > Install Plugins. To update the WPBakery Page Builder plugin, you need to delete it first. Then, you go to Appearance > Install Plugins and install it again. You can read document at link http://docs.theme-sky.com/gon/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
HI page builder is asking to update and so slider?? How do i activate?
Hi Spurgemedia,
You can not update the WPBakery Page Builder and Revolution Slider plugins in Appearance > Install Plugins. To update 2 these plugins, you need to delete them first. Then, you go to Appearance > Install Plugins and install them again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hello, I cannot install the demo I want in your theme. Could you help?
Hi ibrahimdrms,
Please you buy theme and open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hi,
2 years ago I purchased your Gon Theme and it was the version 1.4.3, and now when I faced some bugs with the theme and I wanted to check the updates of your theme, I didn’t find my account on Code Canyon .. so can you send me please your Latest update for the theme by email ? If you need the purchase code to verify I can provide it to you.
Thank you
Hi Oussema94,
You should buy a new theme to update theme. Because you will update theme on themeforest and you will need it to update theme in future.
If you need more help, please you buy theme and open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hi hello I am trying to look for some support and update our theme would you be able to help us please??
Hi Daprock,
If you want to update theme, you can read document at link http://docs.theme-sky.com/gon/#updating-the-theme so information.
If you need more help, please you buy theme and open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hi ahanbali,
You try saving Permalinks again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Best regards,
Hi can i get a test before purchase
Hi isaiah20161981,
You can purchase our theme and test it. In 3 days, if it does not work as your expect, we will refund for you.
After purchasing, if you need help, please contact us here https://skygroup.ticksy.com/.
Best regards,
Hi, is there ready Arabic translation
Hi ahanbali,
You can use the Loco Translate plugin to translate the theme. Please watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI.
Best regards,
hi there. how do i add USD at the end of my products with your template?
Hi sefwalter,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
Hi. I love your Supermarket 3 demo, but I see a bug that I would like fixed before purchasing. When a user clicks the “Add to Cart” button, the button does not change in a meaningful way to indicate that the item is in the cart. The only indication is that the number on the cart icon increases. Please provide an animation or some other visual indication to let them know that the item was added. Maybe change the name of the button from Add to Cart to “In Cart”. I want to avoid the user adding more items than intended because of this UI glitch.
Hi dalleyne,
Please you buy Gon theme and open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
You can see video at link Clicks the add to cart button and supermarket 3 demo is works fine.
Best regards,
Hello I seem to be experiencing a js conflict or error on our site when attempting to view content that pops up in a lightbox – wondering if it is a theme conflict.
error displayed in console is “WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403
Hi malinsworld,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Question: how can i make the theme look like the Supermarket 3 version? With the different tabs and layout.
Hi GamingLoadout,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, i have a question, i hope you can help me.
I work with your theme and a plugin for woocommerce (catalog mode). I want to hide the checkout button in the cart on the header and the “view cart” button translate to spanish, how can i do that?
Greetings!
Hi andante-cl,
1) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
2) You can use Loco Translate plugin. After you install Loco Translate plugin, you go to Loco Translate > Themes > Gon > search and translate your words.
Best regards,
Hi nice theme this theme has a forum?
Hi fernandolopez,
Thank you for your interesting of our themes !
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Dear Author,
I have had a problem with the slider revolution within the gon theme for a week now. On the computer / tablet it works fine, but on the mobile I get the following error message (where the banner is supposed to be): volution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it
If I can follow these steps, nothing happens. Do you have a tip as to why this could be?
www.festivalshopping.nl
Hi festivalshopping,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
