Hi @ juangab , Thanks for your followup. Response time can be often 24-48 working hours or more fast depending upon nature of queries and developer’s availability. Keep following your ticket is already under consideration and responded shortly.

Regards,

Yes i do hope someone responds to my ticket already. Need to solve this as soon as possible. This has been there for quite sometime already

Hi @ racmark76 , Your list of queries are already under consideration via Whatsapp. keep following you will be further assisted over there. Response may vary from 24-48 working hours depending upon work load and queries excluding weekend.

Regards,

thanks

hello guys, we have a question: when a customer click on “confirm order” in your demo it goes to this page: http://foodbakery.chimpgroup.com/single-restaurant/order-detail/?action=reservation-order&trans_id=21781&menu_id=1704 however there you can see logos of merchants such as Authorize.net and skrill among other. Shouldn’t there be just the credit card fields like most ecommerce sites have? customers just want to pay using their debit of credit card, i never saw a site where i as a consumer will click on a merchant logos. Please help understand this or if i missed something. thanks!

This is a default design and flow of theme where user can choose the desired payment gateway method to pay. Incase you want to change and modify you can seek help from developer to achieve what you need.

you might want to consider fixing this my friend, your theme seems to be filled with lots of features that MUST done extra. I do recommend potential buyers to take a serious look at your theme and be warned that there is things that they MUST pay extra. I am sorry but your theme failed the ecommerce idea of theme, would you as user know who is authorize.net, skrill among other merchants? I hope you take my input and fix this part of the theme. Otherwise your theme is good and commend you the job you guys did, its just that you left left out features lacking mobile friendly: when a user add items to cart, they have no clue they added the item so they have to scroll down to see their shopping cart. Please tell me if that is something we have to pay for it? shouldn’t that be part of a well done friendly eCommerce theme?

Hi @ TDKAnna ,

1. Settings can be changed from : Dashboard / Foodbakery settings / general Options /

2. Strings can be change via loco translate : Dashboard / Loco Translate / plugins / Directorybox manager plugin

Regards,

Hi, as always thank you for your response. I cannot find Directorybox manager plugin in the list of plugins.

Hi @ filippos , Just to clarify, Its the Envato that monitor licensing rules. We Authors have no part in it. You have to renew the support license after 6 months expiry. As far as code and custom work is concerned only those queries are mentioned as code customization that is not inlcuded in theme or require code modifications in it. You can check out Envato guidelines regarding custom work here : https://themeforest.net/page/item_support_policy#whats-not-included-item-support

1. Here is the documentation of theme : http://chimpgroup.com/wp-demo/documentation/documentation/food-bakery-theme-guide

2. Extras fields can be added in : Dashboard / Foodbakery / Restaurant settings / Extra Fields . As soon as the value will be selected and assigned to any restaurant filter options appear in sidebar containing those filter options.

3. Range option is not given for restaurants. You can seek help from developer to create that on your request if you need.

4. Would you mind to highlight where you need to modify hours ?

5. There are no such visual problems in theme. Make sure you are using latest version of theme 1.8 and latest version of all plugins as 1.8 to avoid any troubles.

Regards,

I did not expect a better answer. I was sure you would send me a programmer again and ask for money. You have made it very limited for it to malfunction. Such an application wants more. You gave crumbs and asked for money to give the rest ..

1. How do you keep them working? How does the shopkeeper define and control when he will accept reservations and when he will not? Whatever the customer asks for? it’s not just his customers from the internet. It also has customers by phone or from the physical store. How is there control by the shopkeeper? 2.What you say I do not see in practice. I will look for it better if I do something wrong. 3.I don’t want a programmer. I want to tell me what .php to intervene to fix the adjustable RANGE by each store separately. 4.Most stores operate with a broken schedule and not continuously. How can every shopkeeper adjust his daily schedule. For example: Monday 09:00 to 14:00 and 17:00 to 21:00. I know you will send me to a developer to ask for money! Tell me in which .php files to intervene so that I can fix it myself. 5. I have this version and it has a problem. in Footer Copyright Text I put a link with html and it doesn’t work properly. Changes my code.

We don’t need your money. Keep it with yourself and stay safe.

You are asking for custom queries for that you had been recommended to contact any freelancer / developer to get that on your request since its not a part of theme and will require custom work.

1. Opening hours are given in theme to set the availability to place order. Incase you need to build the split logic you can do it via code customization in mentioned files in other comment.

2. Sure

3. Here are the files :

- wp-content\plugins\wp-foodbakery\frontend\templates\single_pages\single-restaurant.php

- \wp-content\plugins\wp-foodbakery\frontend\templates\dashboards\publisher\publisher-dashboard.php

- wp-content\plugins\wp-foodbakery\shortcodes\frontend\foodbakery-add-restaurant.php

4. mentioned in other comment.

5. You can customize copyright section in footer.php upto your needs.

Thank you. while I see the store when I go directly, it doesn’t shy away from searching. what could be the reason for this?

Tickets do not work properly

1. Sorry this is not clear ?

2. Your regular Support license had already been expired since Thu Jul 13 2017 . You just need to renew Support license if you need support further regarding FoodBakery theme. Read licensing details here: http://themeforest.net/licenses/standard

Already opened Ticket against your purchase code is : 492126

After license renewal you can follow the same to ask for further support.

I don’t put Cuisines in a store, it doesn’t show it anywhere. and the Cuisines in the search list shows 0

Could you share me link so that i can check it ?

These links are not working.

this link is screen printing. what do not you understand? I also asked if I could send you the link to the website without it being public

New stores are also being created but do not appear in the search list. what can happen nor does the numbering of the categories on the left appear while in the rear it appears

Make sure to add valid “EXPIRY DATE” , user, publisher and Status of the restaurant to be shown on frontend as outdated and expired restaurants will not show on frontend and search.

Important : Ensure you imported demo only 1 time on your installation to avoid any duplication.

“EXPIRY DATE”, it’s ok I washed it many times I put a new date but nothing Important: I do not understand what you are saying. can you be clearer? Thank you

What is not clear ?

you had been advised to check multiple options ?

Read carefully : Make sure to add valid “EXPIRY DATE” , user, publisher and Status of the restaurant to be shown on frontend as outdated and expired restaurants will not show on frontend and search.

Important : Ensure you imported demo only 1 time on your installation to avoid any duplication.

this is not clear. “Important: Ensure you imported demo only 1 time on your installation to avoid any duplication.” Do you mean that if I put the demo on more than once there is a problem? I think I put it a second time. In that case, what should I do?

Check on your site how many email templates you have than i will guide further ?

Thanks for your answer. It has 86 email templates

By default theme have only 21 templates that means you tried to imported demo 4 times on single installation on your domain. Now you need to reset all start again and import demo only 1 time to avoid any issue again with multiple copies of templates and settings.

so I’ll lose all the settings and pages I’ve done; You need to redo everything from scratch?? Thank you

Yes, Only 1 time demo needs to be imported since each demo is itself a complete website.

See its been mentioned on item detail to avoid any confusion. See: https://prnt.sc/sfg4rh

- https://themeforest.net/item/food-bakery-restaurant-bakery-responsive-wordpress-theme/18970331/support

OK… thank you very much!

look at what I told you was wrong http://prntscr.com/sfh7gy

Its already coming with link with target on next update of theme.

Hello. I set up the whole website from scratch and put it as you told me. Again the same. Only my first store shows up in the search. What’s going on now? What can I do wrong? The search only shows the first store I installed. The second does not show it. Searching by location of stores shows nothing. What happens?

ask your hosting provider to upgrade these configs in php.ini file:

max_input_time = 300 max_execution_time = 300 max_input_vars = 5000

It’s not the problem with what you’re telling me. I came to a conclusion I think.. when I search for a location in this format where there are Greek fonts ”/listing/?location=Πέλλας” the search does not work. when I search for a site with this format that English fonts exist ”/listing/?location=pellas” then it works properly! Do you have any idea why this is happening?

I’m really tired. I think I bought something useless. I get the impression that it is made so that we always have the need for support. I have installed it and deleted it 5 times. Last time I didn’t introduce your demo but I set it all up myself from the beginning. It does not display new stores. everything I do cannot be so wrong. Each time it has a different reaction. That is, the store that appeared was made after a change of expiration date. the next new store does not appear at all. Please give me a solution right away. I’m very tired. 4 years and never managed to work properly. Please give me a solution right away. And don’t ask me for too much money!

Keep your money with you since we are not asking you to pay anything. If you are not able to manage things your own you can send me your Admin and ftp details via contact form given on profile page where i can check and figure out the trouble in it.

Thank you for responding. I sent you the details.

Thanks i will check and get back to you.

Hello. Is there a newer one? Did you find anything? I notice that the new stores appear after hours. You’re probably doing something and you’re showing up? I also found that it only searches through a town while I have set everything to appear. Thank you.

Troubleshoot is in progress and i will update you email. Thanks

Thanks. I would also like you to let me know if it is possible to change routes = https://prnt.sc/sivds7 https://prnt.sc/sivetb . Thank you

That can be possible via extensive custom work.

Please give me the link I can request for a customized work. Of course it should work correctly the basic theme.

You may request to get quote for additional feature here: http://chimpgroup.com/crm/index.php/quotation

Thanks. I sent my question. Please wait for an answer to the problems I have with the issue. I have to keep working.

Its in progress with all, you will be contacted shortly.

I apologize if I become pushy to you. It’s been five days since I gave you the details of servers and website to check. I have no news. There is probably a problem with your theme. It’s been 4 years now that I’ve never been able to do this and I always thought I was doing something wrong. A solution must now be found. If I’m doing something wrong, I need to know. But your image shows that the mistake is not mine. Please give an answer. How much longer will I wait? Thanks.

We work from Monday to Friday excluding weekend days. Check your email and provide working information and upgrade what is recommended.

Hi @filippos, Could you highlight what you need to customzie with opening hours ?

Regards,

Most stores operate with a broken schedule and not continuously. How can every shopkeeper adjust his daily schedule. For example: Monday 09:00 to 14:00 and 17:00 to 21:00