472 comments found.
Hi Mikado, Thanks for the answer of Loco Translate. But only change 1 button of the cart. It’not changing View cart to Dutch. But it changes the other button. How is this possible?
Hi there,
Please check our article about how to translate your theme as all our theme labels are translatable.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, As I already told again. It’s not working 100%. It’s changed some text. But not the View Cart…. So how can I solve this manually to change the view cart tekst?
Hi there,
Please check as it can either be if you are translating the labels with loco translate in the theme, plugins either Woocommerce or Edge-Core plugin so try it out and if you still encounter issues please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Should I install a cache plugin ( like “WP Fastest Cache”) or does the theme have a built in cache plugin/function?
Hi there,
Thanks for taking an interest! We do not have a Cache plugin included however you can always test this on your end. It is a third-party plugin that has not been tested with our theme and we cannot guaranty the theme compatibility. However, you can for sure test this on your side.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Do you plan to update the theme and plugin WPBakery Page Builder to 6.2?
Hi there,
Thanks for writing in!
Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
If you do need an immediate update of a plugin you could always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to provide you with the latest version.
We appreciate your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Mikado, I’m nearly finish my website. But I still struggling to change the language text of the dropdown of my shopping card. I can’t change this. When I open now the card on the right side of my website then it dropped out the cart. But then I see there Total (price) and VIEW CART and CHECKOUT How can I change this to dutch? Is this possible? I can’t find a solution in the widgets or page’s etc…. So please let me know. Thanks in advance.
Hi there,
Please check our article about how to translate your theme as all our theme labels are translatable.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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how do i change my menu on the top right to a custom colour, ive tried skin option light to dark and it makes no difference.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
If you choose a Skin for the header it will have an already predefined layout. But you do have an option for the background color and its transparency. If you set a background color for the header you will have to set the transparency to 1 in order so it can be applied.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve left multiple suppourt messages now and still no response its been well over 24 hours.
I need an answer.
We have two locations with different opening hours. i only have the option to edit the hours for one location in the business section on curl options. how would i add more than one location, both with different opening hours.
Hi there,
We have located your request and can see that an agent has been assigned and you will for sure get an answer soon, so please keep the conversation with our support agent.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i bought this great theme a year ago. Now the client wants to build a shop online. I’ve already done it but woocommerce says these files need an update: curly/woocommerce/content-product.php and also 3.4.0 curly/woocommerce/global/quantity-input.php. The thing is it is not clear before placing the order, how to choose between your payments methods…Not sure if you understand me. I miss a box tick or something…I´d appreciate your answer for that.
Hi there,
Please check our article about it here and as for the payment settings you will be able to access these settings by navigating to WooCommerce > Settings > Payments.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello, i’ve left a support message on your ticket system and no ones got back to me, im still waiting to resolve the issue i’ve asked about.
Also how am i meant to insert something on the home page and have it full width ?
Hi there,
Please note that our support response time is within 24h and we are sure you will get an answer soon.
Also to have your page set to full width you will find the option for it in Row settings where you will be able to set a Row to full width or in a grid as well as you do have a Full-width page template.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, when installing the demo, please can you inform me on how i would be able to install this demo set up https://curly.qodeinteractive.com/hairstyle-home/ Rather than the one installed by default please.
Hi there,
Thank you for reaching us!
Once you import our demo content you will get access to all the pages that come included within the theme and you simply need to assign a home page which you wish to be your Frontpage. You can read more about it here. If you have any additional questions and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve sorted this, how do i go about adding more than one shops opening hours to the work hours section? i want both shops opening hours next to each other in the work hours section http://s331273128.websitehome.co.uk/
Hi there,
Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I try to activate my theme by inserting the purchase code however it states that the purchase code is already used ??? I have never used it before I don’t understand Thanks for your help
PS : I have sent an email to your support address thank you
Can you help me please ? Really urgent here
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, since i found just after purchase that Booked plugin is not included, can you please give me support to integrate another plugin?
I’m planning to use Amelia, looks better and cost less than Booked.
Hi there,
We have not tested our theme for Amelia and we cannot guaranty theme compatibility for the same reason. Our theme is compatible with Booked plugin and if you want to integrate booking into your website, you will have to acquire and install the plugin for this which is called Booked. You can find it on this link https://getbooked.io/. We tested this plugin with Curly, but we didn’t include it within the theme.
You can always test Amelia on your end to see if it will work.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello I wanted information the theme supports multiple menu positions? (e.g. main menu, footer menu, social, etc.) is it possible to create new ones? by creating a new page can I choose which type of menu to insert in the header of that page?
is there an update of the theme? does the theme support woocommerce 4? Is it optimized for Gutenberg?
Hi there,
Thanks for taking an interest!
Please note that once you assign your menu to be your main menu it will be applied to all the pages, and you can not set different menu on different pages. You do have an option within our widget area to set menu items in the footer, and social icons/networks in both header and footer.
Also, due to safety measures related to COVID-19, the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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An another question, can I changed color (primary color, secondary color, background ecc) and font of template?
Hi there,
We do have our themes options where you can easily change the background color and color sheme of the theme to your needs, as well as some or themes shortcodes do have color options as well. Also you do have an option to change the fonts to your needs as within our themes options you can choose from a variety of Google fonts that are included within the theme,
You can also check our themes documentation for more info and what possibilities you do have with our theme.
Let us know if you have anything else on your mind.
Support
Mikado Portfolio part of
Qode Interactive
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Hi this is a great theme, but quite a learning curve for me. I am doing ok, but yesterday the top main menu has started scroling down the page, which doesn´t look right, I need it to stay at the top. I was adding links in the wordpress menu settings when it started happening but I can´t find any settings I may have altered.
Hi there,
Thanks for using our theme!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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hi, I purchase the theme but booking calender is not included? i can not find it.
Hi there,
If you want to integrate booking into your website, you will have to acquire and install plugin for this which is called Booked. You can find it on this link https://getbooked.io/. We tested this plugin with Curly, but we didn’t include it within the theme. So you can go ahead to install this plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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this is the only reason i bought this theme 
can i refund? its useless without booking plugin
Hi there,
You can go to Plugins > Add New plugin and install the Booked plugin and you will get the feature like in our demo.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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They are not the same booking systems. I can apply free plugins in any theme. I thought its included in your theme but it is not. Can i refund?
Hi there,
As we mentioned earlier we are using the Booked plugin for WordPress for these appointments, so please, check this screenshot to see other available options https://www.screencast.com/t/ELFu3DM1Y5 And here you could find more about it https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968
And as for a refund, you should know that you always do have the right to submit for a refund.
If you need any assistance and have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi team we can’t import data because of License being used on different domain however the domain is not active anymore Please assist
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, we have purchased your theme and we have a problem importing the theme. We tried several times but it crashes at 12%. You can help us?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi When something is sold out on WooCommerce, your tag/label says ‘SOLD’ when it should say ‘SOLD OUT’.
Where can I change this? Thanks!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I have a problem because I installed the theme and all the plugins but I have trouble importing the demo from the site.
Hello there,
Please, check this article where demo import is explained and how to resolve possible issues if your resources are not enough https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need any further help, just submit a request on our help center https://helpcenter.qodeinteractive.com/ and member of our support team will gladly assist you with this part.
Support
Mikado Portfolio part of
Qode Interactive
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Pre-purchase question: Is it possible to change the Quentin Regular font that appears behind headings?
Hi there,
Thanks for taking an interest! You should know that this font cannot be changed within our shortcodes options, however, you can always add a custom CSS changing this to your needs.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have two questions: 1. How can i remove the sidebar from all of the Portfolio pages and use a full width layout? 2. How can i contact tech support for this theme? I keep getting sent to a generic knowledge base page…
Thanks.
Hi there,
You can read more about it here Also, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you. You do need to register an account in order to be able to submit a request.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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