70 comments found.
Why SlideShow Revolution Slider dont show on Blog page?
Send mail to our support with your site details we will help you.
I Have Send =)
Please provide the steps to import demo data
Mail Sent
Okay we will look it
Can you please email me on manmeet.gogia@gmail.com so we can have communicate clearly.
I sent you mail but you don’t get it?
Even I am not able to send you the mail. I am receiving sending failure error. Error displays: 550 High probability of spam. Kindly let me know another way to communicate. and did you try to import the data manually?
send mail to msojib.cs@gmail.com
Hi Author, purchased theme and installed without any issue, I am trying to import Demo content without success. Have tried increasing php limits and used php 7.3 and php 7.1 and all still gives me Error(0) when trying to import demo content. Please reffer to the links for more details. (1) https://drive.google.com/open?id=1tmX_HxUwXjUn59PfAMBHS3H7-tMDRdLJ (2) https://drive.google.com/open?id=1kMuMFU6lPT0ZYIjQfulNac3oJo5dmysO
Send mail to our support mail we will check it.
Is there a way to have the same header on every page via CSS or through the theme itself?
I need to add that I mean the same header IMAGE on every page.
You can theme itself. You can go Finoptis Option then set you desired header layout. Thanks
I think you misunderstood. I want to know if there is a GLOBAL CSS to have the same BANNER (header) image on every inner page, i.e., https://rstheme.com/products/wordpress/finoptis/construction/services/. Rather than do each page one at a time and add them to every page, CSS for all pages (other than HOME) would really be a time saver. Thank you for the earlier speedy reply.
Currently you can’t but we will make a option where you can easily do it
That would be great. How soon will this option be available?
Hoping in Monday – you will get that option. Thanks
That would be fantastic! Thank you for the OUTSTANDING service! 
Hey Guys, really need this header option so I can launch my site. Do you have this done?
Will update it tomorrow
Can you please share your site URL with admin access to your support mail so we can update it for you. Since we will update code for theme and plugin code also.
We update it themeforest. When update it you will get notification. Thanks
Hi Guys, I am not sure if I understand so let me see if I get this. Themeforest has the update? I am getting a notification from them about the update? Is that correct?
Yes
Okay, I see that the update came through and I updated the theme. Can you give me specific direction on where I can make this Title Bar area update? I looked in the Header section and I don’t see an option there or for Title Bar, etc, but I may be missing something. Thank you!!!!
you can upload it form under style then breadcrumb section. There you will see option for image upload for header area.
Thank you, that was helpful. The problem now is that the image is repeating https://mynewlocks.com/. I need to know the optimal image size and how to turn off the repeat. We’re getting close!!!!
Do you update rs framework plugin. If not just delete rs framework plugin and install if form notice form admin. Then page bottom has option where you can hide banner that double. Can you send your site URL at our support with access
I used the Envato Market plugin to update the theme. The Framework version is 1.0. What version are you in and will it show up in the Dashboard updates (or somewhere else)?
I reuploaded the plugin but as I suspected, it was included in the theme update. I don’t see anything under CUSTOMIZE>STYLE>BREADCRUMB STYLE that addresses anything to adjust the uploaded image. It only has the ability to upload the page banner, background color, text color and gap in pixels.
What is needed is the ability to control the repeat, x, y, no repeat. Spacing would be nice too, along with a suggested image size. For now, do you have any CSS for me to use? I’m really pinched for time on this.
Thank you for all your help.
Top & bottom gap already here. Okay I will tell you CSS code. Send your site URL
.rs-breadcrumbs .breadcrumbs-single { background-size: cover; background-position: center top; } you can edit this code as like you want. Thanks
Thank you, that helped. I added one more line of code:
.rs-breadcrumbs .breadcrumbs-single { background-repeat:no-repeat; background-size: cover; background-position: centertop; }
This worked for every page except the home page still doubled the images.
Go home page edit. Page bottom has option hide banner. You can disable banner
I did do that. But I do want an image there so what should I do?
You can add image but hide banner so It’s disable one image show another one.
Hello! I have hopefully a couple of easily resolvable questions. for this site https://mynewlocks.com/locksmith-allen-park-michigan/
1. The mega menu does not work when an iPad is horizontal. No menu at all comes up. What is the fix for this?
2. Can the hamburger menu on the mobile version be a different color and bigger?
Thank you in advance for your help!
I will check and get back to you.
Following up on the hamburger menu, do you have a solution for a different color and bigger/easier to notice icon?
ALSO…..
I figured out the mega menu on my own. HOWEVER, I need the spacing to be smaller between the dropdown items. As you can see here https://mynewlocks.com/contact-us/, you cannot see all menu items when you roll over SERVICE AREAS as it cuts off many links. If the spacing was perhaps reduced by 7 pixels, all menu links would be visible.
Your PROMPT response is needed as we are ready to launch. Thank you.
use this CSS for menu gap .menu-area .navbar ul li ul.sub-menu li a{padding:5px 15px}
For icon use this css
rs-header.header-style-4 .nav-link-container .nav-menu-link span{
background:red !important; height:3px!important; width:40px!important; }
rs-header.header-style-4 .nav-link-container .nav-menu-link span{
background:red !important; height:3px!important; width:40px!important; }
I really appreciate the speedy reply! The spacing worked perfectly!
The hamburger code did not work. It showed four errors when I pasted it in Appearance>Customize>CSS.
rs-header.header-style-4 .nav-link-container .nav-menu-link use this then css code
send your email address so I can send you mail
Just following up as I sent my email to you over a week ago but have not received a response. Can you provide the hamburger menu info? Thank you.
Okay will give you CSS code
Which one desktop icon or mobile hamburger? Thanks
hi there. where I can put my Google Analytics code? I can not find the place in regular theme editor. thank you!
From theme you can’t add it. We will try update it at next version. In this mean time you can use any 3rd party plugin.
Dear author,
There is some mis alignment in row spacing. please refer attached image and give me the solution. i tried to adjust in padding but its not happening. Each pages having differnt spacing between sections Can you please explain clearly so we can manage in future.please https://imgur.com/dqAtNr7 https://imgur.com/S0XwPPaIn the store, would you put a button below the description and not that icon in the image?
Yes we can. Thanks
would it cost?
If need customize will take extra cost other we can do it free support. Thanks
I will buy. thanks
Welcome 
There is some merging in contact form and contact for submit result. please support me. https://imgur.com/1TDW2fY
Check now
No those both issue not yet clear , please refer attachedimages , i have taken that screenshots with time
We have few question on RS contact box element. In this there are 2 mail fields and there is no website and landline phone field . but we want to change as per attached image.please support.
https://imgur.com/V1HVaEqThis text you can change form admin. Please check addon field. Also about before two points please clear cache.
Where w can see the addon field?
Dear Author, In our sit www.vrkspicesindia.com , We dont need for header area for other pages apart from the home page. We dont want header banner nd that spacing also.please refer attachd imageand support us. Now each page having different header heights. we need this very smaller height or even e dont want this spacing.
https://imgur.com/BIAVlzi https://imgur.com/3BbkoB7 https://imgur.com/JGnxtb2From each page setting – you can hide page title and breadcrumbs. If you will hide both then the height will not be more.
i hided the bread and title…it looks like this…https://imgur.com/vyWINe1 Iwant the small height here ..so the menu will look clearly..i meant to say like the header banner area height adjust ment .thow to ?
Please check now. Thanks
contact form issue not yet cleared
Check now
Hi! I am really pleased with your theme and your support so far. We have been in touch by email and you (still) have credentials to enter my web site dashboard. So far you were being really helpful and prompt, thank you. I’m still customizing it. And we still have several things remained open:
Bugs: 1. right upper menu can’t be closed after the opening (I sent you a pic on 7. December by mail) 2. One of my prebuild pages can be reloaded after customization (it is written in the mail from 26. November)
Issue:
REVOLUTION SLIDER: The theme, /quote/ Also this theme includes commercial Revolution Slider for why anyone can easily create amazing sliders with animated effects. <end of quote> -> As I see, we are having an unregistered version, and the customization is very limited. When I try to register, it offers me to buy a license or enter a key. So: are we having the commercial Revolution Slider or some kind of test free light version? If we are, as it was noted in the description, having commercial RS, what is our key for registration?
Thank you very much!
I will check now your first two issue. But about revolution slider bundle plugin I can’t provide license. We can update it time to time with theme so you can use it. Also check this https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Please check now your site. Thanks
Thank you very much. As fast as always! I really appreciate it. Great service.
You are welcome 
Before uploading did your extract the downloaded file and tried to upload finoptis.zip ??
Please check documentation for installation and theme requirement.
https://www.rstheme.com/products/documentations/finoptis/Theme Requirements
To use Finoptis, you must be running WordPress 4.4 or higher, PHP 5.6 or higher, and MySQL 5 or higher. Below is a list of items you should ensure your host support it..
Make sure they are running the latest version of WordPress.
Check to ensure that your web host has the minimum requirements to run WordPress.
You can download the latest release of WordPress from official WordPress website.
Recommended PHP Configuration Limits
Many issues that you may run into such as: white screen,400 error, 500 error, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own using cpanel, or contact your web host and ask them to increase those limits to a minimum as follows:
Max_execution_time 300
Memory_limit 128M
Post_max_size 54M
Upload_max_filesize 128M
Please check those carefully. If you will still facing installing it. Try to send us your site admin access we will try to help you. Thanks
how to send site admin to you?
i am intalled the theme by using core ftp, now i got the error while running the demo import.please support.
Admin login details has sent to you through product support form. please refer the requirement and do the needful.
Please wait some hour. We will do it soon. Which demo you want fo setup?
Please let me know, once its done.
It’s already done. Please check your email. Thanks 
Yes. just now i have checked, Thank u. but the thing is our website loading too much time, after your theme installation. why? what is the solution for it? even mobile also its taking too much time. after while its showing empty page. please refer. https://imgur.com/wb2ksj3
You can try to use any cache plugin for making site load faster. Thanks
Can you please suggest us the plugin name? Support for your theme.
You can try “wp fastest cache” Thanks
Hello Author, 1.I want to increase the column in mega menu. Now we have 4 columns. But i wants 6 column. How to change? 2. How to disable cart? and shop functions?
We will check about megamenu column. But you can disable WooCoomerce it will fix your shop issue.
Yes, I done the cart disable. Can you please support regarding mega menu.
We will update it direct your site. We will implement it then will do your site also.
Have you updated the megamenu?
We are implementing wait.
Hi Author, There is some issue with spacing, please see the image and give me the solution.https://imgur.com/hepPJ4S
You can change the spacing from admin and also check six mega menu.
Yes. Thank you so much. but that spacing i cannot undrstand the concept. Can you just explain so it would help for my future work.https://imgur.com/9uHZBDh
Yes you are right – you can increase bottom or top value – according to your need. Thanks
Yes. but is not changing, there are 5 input boxs right? which one we have to adjust.Please.
Can you please resize to even?
okay doing it
You have already this page. Look it http://vrkspicesindia.com/service/general-contracting/
Yes.Thanks .Your support awesome.
You are welcome
Dear Author, I am trying to edit general contracting service but it opening in text mode . I want to edit from editor or page builder,.I switched from visual to text nothing happen.. please support. please refer attached image. https://imgur.com/uawFSnw
When trying login to your site. It’s not open my end. See it http://prntscr.com/q9ojfl But you can enable your end. Go to General Settings Under wpBackery Page Builder then go Role Manager then Post type dropdown change to custom and enable where you want to show it. Thanks
Yes. Thank you
Dear author, 1. How to add Services to main menu items.? 2. In our site vrkspicesindia.com Main logo size looks good but other logos like sticky logo sizes varying. I am changed it but still not refelect. i want to set all logo in same size.
You can easily add services to main main. In menu area if you don’t see services. Just click top right screen options then select services box. That will enable services section for menu. Thanks
what about 2nd question regarding logo size?
We are checking it. Please wait. Thanks
Please check now.
not yet resolved
Where problem still? Send screenshot
If you here, For example in home page . Standard logo have one size and floating menu have small size logo. this for all the pages
Please clear your browser cache. It’s fixed.
1.That day you fixed the uneven gap between sections right? but stil there is a inconsistency spacing in some places. please make it very small gap for all the sections. and suggest me how to apply the changes. please refer the imge. https://imgur.com/MNhRnF4
2. I want to decrease the gap between the menu items. currently it looks little more gap. i want to decrease.
3.how to reduce the slider area height ( i want the slider section height lillte more than quote form height) and how to adjust main menu area height?
Check theme options and page builder. Those things you can do from admin. Those things not related to support. If any issue we can try to help you otherwise not. Thanks
out of three three which oone not coming under support?
Normally we give support about theme issue not customization. If you want to increase or decrease slider height. You can easily do it form slider settings. Pages spacing issue you can do form page builder. Also menu gap has at theme option. So if you know basic uses you can easily do yourself.
Hello! Like your theme. I want to buy it! Tell me, please, has Gutenberg support been added?
Not supported but we used wp bakery page builder so that you can manage site easily. Also our support always good. Thanks
The loading animation takes ten seconds to load the page. How can this be turned off? Thank you.
Nevermind…I figured it out!
Is it compatible with WPML?
Yes, It’s Compatible. Thanks
Hello, I cant find a way to change the icons on the 3 C2A on the homepage under the slider. Im using Gardening demo. thanks!
You can use Icon as image. That is easy for change.
Hi, thank for your reply…. But when i go to the three are images from services boxes. and click settings, there is no option to change the icons?
Can your share your site admin access or send us screenshot so that we can check and send you reply? Thanks
yes i can, where do i send it?
sent!
Have sent the details to support@rstheme.com , thanks
Hi guys, any update?
We will look it within 2-3 hours.
I found a solution – To be able to change the icon i had to set the “Select Sevices Style” to default… The gardening theme put “Style 7” as default. and that style does not have the option to change the image. Hope it helps someone else.
Okay we will do it
How can i change font size for main menus – bold and 16px (css) for all header styles
You can do it under Finioptis Options. You will get under typography section navigation font size.
It is your theme compatible with Polylang?
Yes, this theme support compatible with Polylang. Thanks
Hello! Can you please check what is happening with my portfolios, they are all gone from my homepage. Thanks!
We will look it.
I have 31 portfolios, you can see on your screenshot, there are 31 posted portfolios. I don’t know what happened, why you don’t see them. I will send what I see in e-mail.
I have already replied you.
Hello! I’m having problem with portfolios, some of them are not visible in portfolio categories on my homepage. Can you help me please?
We will look it soon
I solved it. I was items per page issue. Now I changed the number to 30 and all portfolios are there.