12798 comments found.
My shop page currently has “product categories” displayed, how do I change that to “project categories”?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi! on iphone Safari dont display currency symbol ₽
how to enable cyrillic fonr?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, may i lnow why my website when go to checkout it didnt show checkout form.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi there, I am about to purchase this theme. Before I buy it, I just want to know, all the demo pages in your live preview, am I able to use it after I purchased it???Thank you.
Hello,
Yes, all our demo versions are included with the purchase and you will be able to import their dummy content.
Kind Regards
Hello, I have a problem with Exo 2 google font. The font not show and i think this is because missing quotes. What can i do?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Of course now my support is up and i cannot even post on the support site, but i have been having big issues with the CSS and the grids going haywire on my site, i constantly have to try to regenerate the CSS and purge the cache. The site extends incorrectly sometimes and now the grid showing products on the home page is showing 1 column when i clearly put 4, seems some update or something screwed everything up
Hello,
Could you please disable all plugins that are not related to our theme and send us your website link so we can check it?
Thank you in advance
I will make a staging site because it is live and very active, do i juts paste it here?
I sent via contact
Be sure that you have a correct website URL configured in Dashboard -> Settings -> General. If it will not help, please, send us your admin access.
I do, i will send login access
Sent
We don’t see any problems with your home page at the moment. What exactly is wrong now? Please, send us some screenshots.
Really? This is supposed to be in 4 columns like the rest of the tabs. https://snipboard.io/Mdz2AR.jpg
This is how it should look https://snipboard.io/Ab4yrM.jpg
You have some unclosed tag somewhere on your page https://gyazo.com/76eb7b08d78dc20a9883aca640cbf5db
Not sure what changed….how do i resolve?
You have unclosed B tag somewhere in products descriptions or in the custom code you have added to the theme or some of the plugins. It breaks the HTML structure so the layout is changed.
Found it! Thanks great support
What about the CSS issues?
Sorry, what CSS issue do you mean?
It does this all the time https://snipboard.io/tvNAwg.jpg and the icons are never present, this is how it should look https://snipboard.io/oLBgZ4.jpg
This is how it should look https://snipboard.io/oLBgZ4.jpg but this how it looks many times on all browsers https://snipboard.io/tvNAwg.jpg. The icons are usually never there either
Your website is not loading for us now at all. Could you please send us a working link?
Hello, I want to buy the product. I have a question. I want to install and try a product on a domain address. Then I want to remove it from the domain I installed and install it in another domain. Is it possible?
Hello,
Thank you for your question.
Yes, our regular license allows you to use our theme on your development website and then move it to live domain.
Kind Regards
Thank you for your attention.
You are welcome!
Is there a way to show estimated shipping time on the product page, something like :
Ships in 2-3 days / delivery by 30th June etc.
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi, i purchased them almost 1 year back but now i am using its very slow …i have used WP total cache and other plugins to speed up the site but no luck.
Hello,
We are very sorry that you faced difficulties working with our theme. Please, send us a message via the contact form on our profile page and we will do our best to help you or return your money back. https://themeforest.net/user/xtemos
Kind regards
Can you add TikTok on the social media pages?
Hello,
Thank you for the suggestion. We will consider adding this media to our social buttons in our next update.
Kind Regards
Hi
I see your woodmart theme has a option to show colour variants when hover on product, do you also have an option to show size variants on product while hovering ?
Hello,
You can display any attribute on the shop page but there is no option to display two attributes at the same time.
Kind Regards
Hello,
After the recent updates I get tons of lines of error codes saying:
2020-05-15T18:40:00+00:00 CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php:983
Any updates on this?
Thank you.
Hello,
We have answered your question on the support forum.
Kind Regards
Yes, Thank you, I’ll write my notes there.
How do I disable “Downloads” in my account?
Hello,
Yes you can delete “downloads” from your account page by following the below instructions.
Go to WooCommerce > Settings > Advanced and remove the entry for Downloads in the Account endpoints section, just leave it blank.
Screenshot: https://jmp.sh/996Aq5y
Best Regards.
Good day, I have no problems with the site, I do not need support. I ask you to remind where in the theme settings indicate the type of display immediately for all categories where the type is “default”: products / subcategories / both
Hello,
You can configure shop page categories options in Theme Settings -> Shop -> Sidebar & Page title. You can use search for options in our Theme Settings for this also.
Kind Regards
Thank you, there is no option I need. It’s necessary for me to configure for all categories not a title but a type of display: “products / subcategories / both”
If you are about the shop page then check Appearance -> Customize -> WooCommerce -> Product catalog.
hi for mobile carousel: is it possible https://prnt.sc/sjp7o5
Hello,
What exactly you are asking for on your screenshot? Could you please clarify your request?
Kind Regards
Only 2 products are shown on mobile carousel. is it possible to set this to 2 and a half
Try to enable “Disable OWL Carousel script on mobile devices” option in Theme Settings -> Performance -> JS.
Hello. Please tell me, is it possible to immediately change the overall color of the theme, or do I need everything one at a time? Give thanks.
Hello,
All the primary colors on your website can be changed from Theme Settings -> Style & Colors. But some special colors like sections backgrounds, custom title font colors etc. may be changed via WPBakery page builder.
Kind Regards
hi, my problem is the”Share in whatsapp” button doesn’t work, it showing “We couldn’t find the page you viewed”
you can take a look here-> http://hk09.hkwordpress.com/product/%e7%b6%a0%e7%91%a9%e7%b3%bb%e5%88%97-%e9%9d%92%e6%bc%be/
Hello,
It seems to be a bug with whatsapp itself and you can see that example from their documentation works in the same way actually https://faq.whatsapp.com/en/android/26000030/
Kind Regards
I keep getting this overlapping error -> https://ibb.co/23z4txz
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
petcart.co.za
We don’t see this problem on your website at the moment https://gyazo.com/f1f980c6e0fc333765b7ecc0e3667e72
Question or Development proposal for function expansion 
1. Re-submit your purchase. If a customer wants to make the same purchase e.g. weekly, you wouldn’t have to go through the stream all over again. Purchases can be tracked on my account page. This would be a useful feature, whether you can add the entire order and / or just the items to the cart. 2. Wishlist categorization. This can also be a solution to the previous point or even a new feature.
Hello,
Thank you for your feedback and all feature requests!
Kind Regards
Question 1. Does the 360 Product Viewer support zoom in Function? Questions 2. When I click on 360 arrow jumps from image 1 to 4-6. I want to make this transitions smoother!
Hello,
1. Unfortunately, this function doesn’t have a separate zoom function.
2. Currently, there is no such option but we will check if it is possible to add some option for our next update.
Kind Regards
