255 comments found.
Hi I’m a Wordpress Beginner. I’ve Purchased your theme coz it seems to be perfect for our project. Can you tell me out of WPBakery what other page builder Front end can I use? Thxs
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello! The video on the demo Home3 dont play on mobile.
how can this be fixed?
Hi,
We’ll fixed bug and update the theme in today, please update the GoCargo theme and all latest plugins for your website.
Please check your email to get notices update.
Thank you
Hi, How i can edit the search tracking? Thank you very much
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
How do I get ride of the track and trace bar across the top middle of theme. I have replaced the slider with my own and its not listed in the back end…..
Hi,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
WP Bakery doesn’t seem to be able to update? any help is appreciated.
I contacted you asking for refund because I count find and wordpress couldn’t find the theme demo importer. I have since found it and am all set. Sorry to bother you.
Hi,
Please watch video tutorial before import demo for your website: https://www.youtube.com/watch?v=gNQ5ROnJn64
Also, please submit a ticket to get support from us: https://oceanthemes.ticksy.com/
Thank you
I would like to return this theme. This theme is not what was advertised and has many problems. I purchased this approximately 15 min. ago.
Hi,
Please watch video tutorial before import demo for your website: https://www.youtube.com/watch?v=gNQ5ROnJn64
Also, please submit a ticket to get support from us: https://oceanthemes.ticksy.com/
Thank you
I just purchased this theme and there are no demos visible or usable once installed on WP?
Hi,
Please watch video tutorial before import demo for your website: https://www.youtube.com/watch?v=gNQ5ROnJn64
Also, please submit a ticket to get support from us: https://oceanthemes.ticksy.com/
Thank you
Can I get a demo of the backend? I want to see how tracking ID are created and managed. Also, is this compatible with WooCommerce? and if someone was to pay through Woocommerce, can it automatically generate a tracking ID or would i have to do it manually?
Hi,
Our theme not compatible with WooCommerce and not support style.
Our theme included a simple tracking system and create a tracking ID by manually.
Thank you for interest to our GoCargo theme.
Hi,
I already installed the theme and imported the demo.
Not sure why the footer section got additional tag and html code, how can i fix it?
The demo page is at https://dakarcommercial.com.my/
Hi, i dont see any issue at the footer section. What’s problem? Can you send me screenshot? Thanks.
Hi, I have a problem with the prev and next rev slider buttons, social media icons and the scroll button. Could you give me an idea of what the problem might be? Will it be any plugin? Thank you Edgar
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
rev slider not vertically scrollable on mobile device
how to fix that please
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Please read more guide: https://oceanthemes.ticksy.com/article/15635/
Under “Company” there’s an accordion that doesn’t allow me to edit it. When I click on the edit button on the accordion, it just brings up a box with one element that allows me to add CSS, but that’s it.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
It looks like I can only use WPBakery page builder on the homepage? It doesn’t give me the option on the service pages even though that seems like the only way to edit them.
Hi,
Please read more guide to build service page: https://oceanthemes.ticksy.com/article/9295/
Thank you
I purchased this theme, but when I go to install the child theme, there is no WXR or sample-content.xml file that came with the download. Please help me figure this out asap.
Thanks,
Derek
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello i pirchased the goCargo themes 2 days back and still m unable to set the OT Service Grid 4..Amm not finding any clue how to customized it plus most important is that it not displying on the home page i choosed warehouse theme.. please help
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi , I have a problem with the chosen demo , when i select it it from demo importer and start downloading its not completed by anyway and fixed on 99% please advice.
Am I able to upload all the dummy content? I want to download it so it looks exactly like the demo, is this possible?
Hi,
Yes, you can import any demo version do you want for your website.
Please watch video guide: https://www.youtube.com/watch?v=gNQ5ROnJn64
Thank you
Dear
I am planning to buy the website this website
1- How am I going to edit the templates and the colors and images of the website, through which dashboard ?
2- I noticed that there is a tracking system in the website, is this fully functional and can I generate Tracking Numbers to shipments and also update the tracking information so costumers can watch it in the website ?
3- Does the website supports RTL design ? because I want to translate it to Arabic .. If not can you provide it to me with an agreeable fee
Best Regards Ahmed
Please contact with us to get files trial: contact@oceanthemes.net , Thanks
Hi there,
Could you kindly let me know the following:
a) Does this theme provide the ability to track items ( or support a plugin that does) – does it require compatibility with any particular software? b) Does this theme provide the ability to get an instant quote/quote calculator? ( I am not looking for a form that sends to an email, but an actual calculator) c) Is it possible to access the documentation for this, so I can see how easy it is to install? d) Does this theme come with video tutorials? e) I am planning to install this theme over the weekend and over the coming week – which days will you be closing over the next week, in the event that I find an issue that needs technical support?
Thanks and Kind Regards
Ozzy
Hi,
a, Our theme provide a simple tracking plugin
b, Not provide a calculator form, you can buy and use this plugin for your website: https://codecanyon.net/item/cost-calculator-wordpress-plugin/12778927
c, Documentation included in theme package download and not public online.
d, Check out our video tutorials here: https://www.youtube.com/watch?v=gNQ5ROnJn64
e, Support requests are being processed on business days from 9:00 to 18:00 (GMT +7) [normally] within 12-24 hours from Monday-Friday in the order they were received.
Thank you for interest to our theme.