234 comments found.
i need support related tofew things please contact me
Thanks for the message! Please describe bit details about the query be sending us an email to hello@envytheme.com
Regards,
EnvyTheme support
More that 1.5 million businesses and organizations use StartNext section in mobile is bugged, it shows both colors version next to each another, without any animation! How to disable? Put only grey version
Thanks for the message! Replied your email
Hello,
How to change the loading icon? to something else? Like loading bar!
Also, we want to do EN and AR in same time, so what pluging your theme support for this manner?
Thanks!
Thanks for the message! The loading icon change option not available from the dashboard we will try to add this in our next update.
For multilanguage please try to use WPML plugin.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
it has been 4 months now! Any update regarding changing icon loading or disable it?
Apologies! We have added that option in version 4.0.
Please find the attached screenshot to get this https://prnt.sc/ui2yce
Check the doc link for details update process https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/theme-updates/
Regards
Hello, How to activate elementor pro version in purchased theme?
Apologies! To activate the license need to purchase it.
Please send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
Hi,
I really love your theme. Aesthetically it’s simply beautiful. The thing is… I am purely interested in the icons, pictures and layout of the theme.
I have purchased another theme which does all the backend functionality of what I’m looking for. So what I want to know is do you think it would be easy to take for instance the homepage and put that into my other theme or vice versa? I’m assuming it would be a big task. Also, do all the icons come with the theme and do I need to make additional purchases as I will need to take all of this into consideration.
If it’s reasonable, I will purchase your theme.
Thanks John
Thanks for the message! Yes, you will get all icons & images. As you are expecting to use the theme with another theme so you have to do configuration with the existing theme.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
Hello,
We have found one issue in the theme. The mobile menu is not working fine. When we scrolled down the page and then go to the top of the page, the menu is not opening.
Our website URL: https://incitelogix.com/ Can you please resolve this issue
Thanks
Apologies! We are not sure how the issue raised in your site as we are not facing such issue ever, please check our live demo it’s also, working fine.
Please debug your site from where the problem raised including third plugins.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
why the style.css is missing in WordPress theme ?
the theme is not getting installed, saying style.css file is missing. please resolve
Hi, the theme seems to run slow and has a very slow loading time. Ive bought a professional caching plugin, optimized the photos etc. but its still slow. Is there anything i can do ? Thanks Colin
Thanks for the message! Generally, after optimizing content the speed grew up. Please make sure your hosting server is okay most of the time it also, depends on hosting.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
how can i customize logo size in header ?
Thanks for the message! Please send us an email to hello@envytheme.com then we can help with details instruction.
Regards
hi mate, I bought this theme. I am just wondering if I can import the exact images and animation that was showing as preview. I installed the theme successfully but it does not look like the preview that has shown on the demo site. Please help. Regards, =Deep
Thanks for the message! No worries, it’s very easy to make the theme like our live demo please check our online documentation and follow the steps accordingly.
Here is the documentation link: https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
I would like to replace the menu with another plugin, for example the “Max Mega Menu”. This works great on desktops and in large windows, but not on tablets and mobile devices. There only an empty modal is displayed. What can I do to make it work on mobile devices?
Thanks for the message! Please check the “Max Mega Menu” documentation on how to show that properly in small devices.
Please feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
Thanks for NOT helping 
What I have now found to solve the problem:
1. made a copy from themes/startnext/header.php to themes/startnext-child/header.php 2. in this copy, the section
<!replaced by
<?php wp_nav_menu( array( ‘theme_location’ => ‘main-menu’ ) ); ?>
Hi, I have some issues with media library and the viewing of files, after the import of demo. Can you help me? I can send you an access.
Thank you very much
Thanks for the message! Please send us an email to hello@envytheme.com with admin access.
Regards,
EnvyTheme support
Hi, how can I activate Elementor Pro license?
Thanks for the message! Need to purchase license key for activation.
Please feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
this is the site URL that i cannot access the MENU items
Thanks for the message! Please update the theme latest version from ThemeForest we have fixed this bug in our last update.
Feel free to send us an email to hello@envytheme.com if you have any queries
Regards,
EnvyThee support
Hello, I purchased this theme and am having an issue with.
i cannot access the MENU on MOBILE PHONES, THE MENU IS ONLY AVAILABLE ON LAPTOPS OR DESKTOPS SYSTEMS.
PLEASE, this is urgent, i want you to please fix it for me, am loosing clients.
Hi,
Just a pre purchase question..
Can we use the images in the demo: https://themes.envytheme.com/startp/
or its illegal? The images are really attractive that is why I liked this theme.
waiting for your reply
Thanks for the message! Yes, you can use all images from the demo.
Feel free to send us an email to hello@envytheme.com if you have any queries
Regards,
EnvyThee support
please can you buy template html of this
thank you sir
I have purchased your Start Theme and want to have demo template as shown in your live preview demo. Please let me know how to get those template so I can further customize them after installation.
Thanks for the message! Please after installing the theme import demo data then you will get everything like our preview. Read our online documentation for details info here is the link https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/
Feel free to send us an email to hello@envytheme.com if you have any queries
Regards,
EnvyThee support
interested about the theme but noticed it’s loading very very very slow !
tested from different devices and good internet connection
Thanks for the message! For the theme, no optimization task has been performed and how it’s loading now genuine without any third-party plugins or scaling the images size. Only optimizing the images and serving scaled images can make the theme loading faster as expected.
Adding the Gtmetrix test report below for default homepage:
https://gtmetrix.com/reports/themes.envytheme.com/8LZftnfnBest
