Hi,

Please send us your site login detals at support@theironnetwork.org also please mention which demo version you would like to see. We will do it for you.

Thanks!

Hi,

Yes, we are providing latest plugin version after new release. You cannot use direct update features from your site. To do this you need to buy your own license. We are updating theme with every new release of third party plugins.You can send us login details of your website at support@theironnetwork.org and we will update them for you.

Thanks!

Hi,

Please deactivate and then activate the WPBakery Page Builder plugin once, if still not works you can send us your WordPress admin details at support@theironnetwork.org, we will look into it.

Thanks.

We sent you the login information as deactivating and activating did not help. Please respond as soon as possible Thank you

We sent you an email. Please check. Thanks!

Hi,

Yes, we have added an option to change the slug of custom post types. But here “portfolio” post type is not a part of our theme code. We have used “Portfolio Post Types” plugin for this. That’s why we haven’t added an option to change the slug on portfolio post type. But you can achieve this by adding some custom code. To do this you need to update two files:: 1. “theme-options.php” :: File path : theme root directory/redux/theme-options.php Inside this file search for ‘saral_post_types’ sections and add one new option to update the portfolio post type slug, array( ‘id’ => ‘portfolio_post_slug’, ‘type’ => ‘text’, ‘title’ => esc_html__( ‘Portfolio Posts Slug.’, ‘saral’ ), ‘subtitle’ => esc_html__( ‘Portfolio posts slug.’, ‘saral’ ), ‘desc’ => esc_html__( ‘Portfolio posts slug.’, ‘saral’ ), ‘default’ => ‘portfolio’, ‘validate’ => ‘not_empty’, ),

2. “template-functions.php” : file path :: plugins/iron_elements/template-functions.php Inside this file search for “saral_change_post_type_slug” function and add below mentioned code just before the return statement:: if($post_type === ‘portfolio’ ){ $old_slug = $args‘rewrite’; $args‘rewrite’ = ($saral_options[‘portfolio_post_slug’] != ’’) ? $saral_options[‘portfolio_post_slug’] : ‘portfolio’; saral_custom_rewrite_rule($old_slug, $saral_options[‘portfolio_post_slug’]); }

After making both changes you will see new option inside “Post Types” settings to change portfolio slug. You can also download both updated files from here:: https://drive.google.com/drive/folders/1kM2tVgajNTSw_H84LWKDv8C32MSCAyxq?usp=sharing

Let us know if you need anything.

Thanks.

Hi,

Please provide us your site admin details at support@theironnetwork.org we will do it for you.

Thanks.

Replied to your email. Thanks!

Hi,

After one click import you will get slider height same as our demo site. If you have any issue with slider height please check slider layout settings once. You can adjust slider height and width for each layout type:: Desktop, Tab, Mobile etc. Check below attached screenshot for more information.

Let us know if you need anything.

Thanks.

Attachment?I think you didnt attached? Image in slider is like, cut in half… under menu? I cant send printscreen…

Hi,

You can check this screenshot to set height and width of slider according to screen resolution:: https://nimb.ws/RVtfqZ If you are facing another issue, please send us your site admin details at support@theironnetwork.org and explain your issue in detail.

Thanks have a nice day!

Please need an answer ASAP

Hi,

Thanks for using our template.

We have added offline documentation to setup your site same as our theme demo’s. Please follow the steps of “One Click Import” to add exact demo content, check this screenshot: https://nimb.ws/Xq5CDb

If in case you are facing some other problem, please send us your site admin details at support@theironnetwork.org , we will look into it.

Thanks.

I send email to you !

Hey! I have sent the request, but you do not respond?

Hi,

Replied to your email. Our standard response time is within 24 hours. Thanks!

This worked. Thanks. However, the “SERVICES” use the saral_services template, so even when we translate all “services”, the page comes out blank in Arabic. Apparently the template does not handle the translations or something else is going on where it does not look for the language version of the SERVICES. You can check on: English: http://3.87.254.227/services/ and Arabic: http://3.87.254.227/ar/%d8%ae%d8%af%d9%85%d8%a7%d8%aa%d9%86%d8%a7/

Hi,

You must have selected same page template for Arabic translated page. If it’s already selected you can send us your WordPress admin details at support@theironnetwork.org, we will look into it.

Thanks!

I sent you the credentials last Monday. Still haven’t heard back from you. We need support please.

Hi,

Please download latest “dynamic-css.php” file from here:: https://drive.google.com/open?id=1uirVN1WDUkVDUmj4YP_qY_Q5YpeK3Q6S and replace your older one. After this you need to make changes inside “theme-options.php” file, go inside theme directory/redux/theme-options.php and search for “transparent_menu_font_color” option, you need to activate the active option for Transparent Menu Font. Please replace your array with below mentioned one::

array( ‘id’ => ‘transparent_menu_font_color’, ‘type’ => ‘link_color’, ‘title’ => esc_html__( ‘Transparent Header Menu Font Color’, ‘saral’ ), ‘subtitle’ => esc_html__( ‘Specify the transparent header menu font color properties.’, ‘saral’ ), ‘active’ => true, ‘default’ => array( ‘regular’ => ’#ffffff’, ‘hover’ => ’#ffffff’, ‘active’ => ’#ffffff’, ), ),

After saving changes you need to reload the admin Theme Options Settings Page once, you will find active option inside settings. Add active color and save changes, we gave white color to active menu as a default value. For any changes you can use setting options.

Let us know if you need anything.

Thanks.

Hi,

i follow all your steps. When i now open a Dropdown-Menu link, the Main Menue is active. When i now open a Main Menue link, its not active. Check: http://oengel.einfallsgeist.de/

Sorry for the circumstances

Thx again for your great support – I appreciate that

We have checked your site, there seems to be no issue with the active color. Home page is using active color of transparent header for the current menu page. Please provide us the link of the page where active color of main menu is not working.

Thanks.

Hi,

Please check home page “Page Options” once. We have provided two settings with Saral theme, one is “Theme Options” which are responsible for global settings and another one is “Page Options” which are responsible for particular page setting. Page Options gives you an authority to change settings for particular page. In Saral Theme we have used different logo on home page using “Page Options”. Please check Page Options -> Header -> Upload Logo option once, and remove URL from here. Then it will start using logo from global settings for home page also. For reference you can check this screenshot: https://nimb.ws/K4MwEp

Let us know if you need anything.

Thanks.

Hi,

Please mail us your problem at support@theironnetwork.org Thanks!

already sent email

hey! the probelm not fixed

Hi,

We have added this section as a “Widget” in the “Content Bottom” widget area. To permanently remove this section you can delete “Text” widget from “Content Bottom” widget area, check this screenshot for more information:: https://nimb.ws/K24Sti Otherwise you can also hide this section using CSS and can remove this CSS when you want to display this section. For this you need to add the following CSS in Theme Options -> Styling -> Custom CSS option, check this screenshot for reference:: https://nimb.ws/ORUDZE

.saral-content-bottom { display: none; }

The above mentioned CSS will hide complete Content Bottom area. You can use any method, we will recommend you to use Custom CSS method, because of this you can enable subscribe form any time. If you want to use some other widget in “Content Bottom” area than you can delete form permanently.

Let us know if you need anything.

Thanks.

Hi,

Theme will always set demo data after one click import. If it’s not saving your changes after demo data setup or reset content after some time interval than there might be some other issue. We need your site admin details to detect this problem. After one click demo import you can make any changes to any section. It will keep all changes for you until you will not delete the content manually.

You can reach us directly at support@theironnetwork.org as well.

Thanks.

Hi,

We have provided offline documentation with Saral Theme which contains detailed information about how to setup demo data and how can you use basic functionalities of theme like adding shortcodes, widgets, menu setup, theme options, page options etc.

Let us know if you have any other query. You can reach us directly via support@theironnetwork.org

Thanks.

Hi,

Here is the point wise reply of your query::

1. If you want to show left border with all the menu items you can add this css inside the Theme Options -> Styling -> Custom CSS section ( https://nimb.ws/DnQKUu), custom CSS code:: ul.slimmenu>li { border-left: 1px solid #999 !important; }

1. There is no need to use “ ”, simply add text inside HTML tags inside classic text editor, for reference you can check this screenshot:: https://nimb.ws/MVoRqm

Please check both points once and let us know if you need anything.

Thanks.

Hi,

All the text on the overview page is coming from individual section detail page. So after making changes inside detail page it will show exact content on each section. You can add HTML tag inside classic text editor to show formatted content. And for your second query we are not clear with the requirement. Do you want border with only current menu item or with all the items? Please explain us first, only after this we can provide you solution.

Thanks.

Hi,

thanks for answer.

The first issue i solve – thanks for help.

Please look here for other issue:

Can you tell me whats wrong?

Thank you!

Hi,

This is happening because Saral Post Grid shortcode is skipping html tags. Please send us your site admin details at support@theironnetwork.org, we will look into this.

Thanks.

Hi,

To change logo for particular page, you need to upload logo inside Page Options -> Header settings. To use global logo you can remove URL by simply select the whole text and remove it. To add different logo on particular page use Page Options -> Header -> Upload Logo settings( https://nimb.ws/yq4UWX ). When you upload the logo, please click on the “file Url” link below “Link URL” field once, and then click on insert otherwise it will not change existing link( https://nimb.ws/XTu3vG ).

If in case it will not resolve your issue then please send us your working admin details at support@theironnetwork.org , we will do it for you.

Thanks.