234 comments found.
Hello I have Two questions
1. How do I show the first image instead of the first picture variant
2. How do I show color Variant because i don’t really understand the documentation
Hi! 1. Product media show alwasy only first image. You can sort images order from shopify product admin page. 2. Write us a ticket http://help.big-skins.com/ and we will make you example on your store.
No not because I’ve already tried it and it’s not working and I already have an open ticket
Write your ticket id here and I will investigate it.
572221
I don’t know when you guys are planning on releasing a new update of this theme but before you do it would be nice if you guys can fix those Common problem
We need to check if it is an issue. If yes, of course, it will be added in the nearest update. I will update you via ticket.
I have sent you what i need you to fix for me
Hi, I notice that the topline icons and links are not showing on the mobile version. Is there a way to get this icons and links ont he topline section to show on the mobile version? Please refer to the screenshot below:
Topline Desktop version: https://prnt.sc/t00wl3 Topline Mobile version: https://prnt.sc/t00z5w
Please advise.
Hi! Yes, we disabled icons in top line for mobile. Mobile version has own mobile friendly user interface.
If the icons were disabled is there a way to enable these icons on the mobile version?
Yes, we can enable in your theme. Create a ticket here http://help.big-skins.com/
Hello I need help How do I show the first product image instead of the first variant
and also how do I disable the ajax cart option I’ve already disable it from the theme setting but it’s still showing
Hi! Could you please create a ticket here? http://help.big-skins.com/
Let’s move to our ticket system. It is done especially for theme support. It is not convenient for us to control customer’s requests, developers and support work history.
The link is not working
Try this one http://help.big-skins.com/
I’ve already created the ticket please process it
Our support day has over, it is midnight in our country. I will check your ticket in the morning
A small problem, I can’t find special countdown in the settings, thank you
Sorry, I want to say Sales Notification | Sales Pop
Need to download?
Hi! All features from the demo are included in the theme. Write a ticket on help.big-skins.com and our support team will help you asap.
Hi, Can I get HTML templates only
Hi! The Html version hasn’t been ready yet.
When can I get? Approximate time??
Its urgent, can you please give me HTML template whatever you have done?
I think it will be ready not early then in a 2 monthes.
I have sent email to bigstepscenter@gmail.com regarding HTML template, Please reply asap.
Hi, any update on HTML5 template release?
Hi! Still in progress.
Is there any plan for Vue.js??? Your theme looks awesome, I am very much interested.
Unfortunately, no.
Any update on FOXIC HTML page release?
Hi! It is still in progress.
Is there any update on FOXIC HTML page release? Can I expect by this month end? Please tell me approximate date, so I can plan for that. Thanks
Hi. We are working hardly. We have many new skins in shopify version, so all of them have to be in the html version as well. I think we at the beginning of october html version will be released.
Thank You!
Hi there I’m interested your theme Foxic included meta field?And bundle Bought Together?
Hi! Yes, yes. Our theme is using metafields. Bundle product together usually is used as a 3rd part app. But such an app is not provided by a theme. You need to choose app you like and install it into theme due to app install instructions.
Hey! Is it possible to disable this sticky add to cart button? Unfortunately your support website does not answer on tickets.
Hi! Support team does not work at weekend but tomorrow all tickets will be answered. Sticky add to cart you can disable in product page theme settings.
Hi, thanks for fast reply. Started the ticket weeks ago… Can you please show me the exact steps? I didnt find where I can disable it. Thank you
Hi! Yes, you are right. Such an option is unavailable now. Send, please a ticket number a create new one. Send as well staff invite to bigstepscenter@gmail.com We will add such an option in the theme and we will update your store.
do you also offer a Wordpress theme like this one?
Hi! Unfortunately, no. We have only Shopify version.
i want one more license but for big commerce. is it available for the same?
Hi! Unfortunately, we do not have theme version for a bigcommerce platform.
Any plan for the same?
Hi! We did not plan to make FOXic on bigcommerce platfrom.
You should plan it. You will get definitely more sales.
Theme only look night when each and every item is added with Transparency Background images…. and each and every section never have any link for MORE items in each collection … funny theme totally.
But I totally like it’s ajax Cart, Add to Cart … well design and easy to use shopping cart… please help update option for More Item or More Product link as Button or Text on each section.
Hi! Such option as More Product link as Button in collection sections will be added next update.
When?
Hi! New update is almost ready. Next week will be available for downloading.
Hi there, Awesome theme. However, I have a few question before I buy this.
1. Why is the Buy Now button not working? 2. Do you have a way to instantly show carts sidebar once “Add To Cart” is clicked? It’s not showing it instantly in the mobile version, you’ll have to click the little cart button on the bottom of the added cart message. 2. Can I remove the RTR or Color bar options?
Thanks
Hi! 1. I have just checked it is working well https://prnt.sc/sqor7t 2. No, but we can add such an option in your theme. RTL/LTR and colors bar are made only for our demo store. The theme will not have such demo bars.
So no inbuilt way to actually show the cart bar instantly?
No, but if you buy the theme we will make it as a new theme option in your theme and in the base theme, so each new update this option will exist.
I bought your theme and it looks good too. However, I have a loading time of over 7sec and that’s too much. Is this normal for your theme or can I change something there? A loading time of over 3sec kills my conversation rate.
Hi! Our theme has lazyloading images script. So, final time can be related to store content and external scripts. Write to http://help.big-skins.com/ and our team will check your store.
I was so excited before buying this. But unhappy now. because
- Support platform not sending confirmation email to login.
- Theme demos was very nice, but when I upload theme there is nothing.
- And no video tutorials about theme installation.
- Only documentation with few screenshots, not easily understandable.
- Should be able to import theme demo data, please let me know if its possible.
I’m still confident that developers of this theme can easily fix all this. Please let me know.
Hi! Write please your email that you registered in support system to bigstepscenter@gmail.com
I have just confirmed your account in our support system. Log in please, create the ticket and our support system will help you. Do no forget to send staff invite from your store to bigstepscenter@gmail.com as well
I did that, but sad to say that no one follow up my ticket. Ticket number #972291
Hi! I will check it asap and report to you.
I just want how the demo is but without the images, but still giving me hard time.
Hi! Our theme based on default sections structure. Write a ticket please here help.big-skins.com and our support team will help you asap.
Hello, your theme is complicated. Can you help me with the installation please.
Hi! Our theme based on default sections structure. Write a ticket please here help.big-skins.com and our support team will help you asap.
Your private support system never email me the Verification Email, so I can’t submit any ticket… I did check Spam and Junk folder… I got problem with all your home page Section which never have any link to view All Product in Each Collection we place on home page.
And your them just doesn’t display all my existing Payment Option which it does before I changed to your theme. Specifically OPTIONAL PAYMENT System beside ShopiPay, Google Pay and PayPal…. it’s just gone.
Hi ! Write please to bigstepscenter@gmail.com store link, and send staff invite to bigstepscenter@gmail.com We will help you asap.
Great theme!
How can I translate the word BUY IT NOW in products page. I could not find it on Theme language or in your theme code. Also “SEE ALL RESULTS” when you use the search tool. Thanks!
Hi! Thanks 
Write please ticket here http://help.big-skins.com/
Our developers will help you asap with detailed answers.
Unfortunately, we don’t provide here technical support.
Unfortunately, they didn’t help, and they asked me to hire a shopify expert that would cost me $140. The theme deserves 5 stars, but since this is a huge issue, I’ll decide to give 3-4 stars. I am sorry.
Hi! First of all be clear that official support from shopify.com rated your task 140$, but not our team. We do not need any cent from you. “But it now” button ( dynamic checkoit button ) is a core shopify feature that is not being changed from the theme. We would like to change it but it can not be done technicaly. Shopify allows to use this button as a simple shortcode without ability to change inner code.
When I add Featured Product section, button does not appear to show. Also, would it be possible to add a parallax effect to any of the sections? I noticed code that mentions a compare feature but I don’t see anything that explains how to use it or if it’s available.
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Love the look and feel of the theme, do you plan to build one for outdoor (camping, hiking, hunting, fishing, etc)?
Hi! Thank you! Yes, during a month will be ready such skin. We advice to buy theme while it has discount.
Thanks you! Can I make it exactly as demo including all the images and demo content? or I have to add them manually. I can buy it now including the extend support to 12 months but can I start it after you have that theme available? I want to make sure I have full 12 months support after you have that theme available.
Hi! Yes, demo images we cannot give. You need to upload own. I had a talk with the designer and we decided to make FISHer skin. Our world vision does not allow us to make hunting stores, banners with guns, etc, but we will make FISHer style universal, so it will suit (camping, hiking, hunting, fishing, etc) be sure. Of course, we will add one support month after the theme released (in two weeks) to you without problems.
I have purchased it. I am wondering if I can play around with the theme and put the license code with another look and feel for now. Can I deactivate and reuse the license code when my new theme is ready? I am total new with shopify and don’t know how it work yet.
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support. (license code can not be reset, but we added a note to our inner licenses system control about your license)
Hi! New Fish skin will be available today for downloading https://foxic-theme.myshopify.com?preview_theme_id=82715213878 I will report to You
Great news, thanks you!
