Hi there,

Glad you managed! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hey,

is it possible to add the portfolio Item like the running page (portfolio -> portfolio single -> small gallery) to the Main Page section? I cant find to add portfolio items, just portfolio categories. Otherwise i tried to add the samle small gallery style from the portfolio single page on the main page with the “image gallery” element but all pictures was shown without the + hover :/ like in the small gallery style. Can you pls help me? Thank you very much.

regards

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

You will find the SideArea Opener in Appearance > Widgets > Header Widget Area One which you can simply remove from the widget Area.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You can change the color in Powerlift Options > Header where you can set your menu color.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you very much! We are glad you like it!

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Hi there,

It really depends on what element you refer to, possible you could add custom CSS to target older devices.

If you need assistance with this please submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! We have located your request and can see that one of our agents has been assigned and you will for sure get an response soon.

Thank you for your patience.

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Hi there,

Thanks for taking an interest! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed ñ so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analyzing and assessing website performance.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest!

If you refer to the Traine Home page this page has the left menu active. On our demo website we do try to showcase every possible setting you do have within the theme and therefore you do have some pages that have a different menu. It is for sure possible via our theme options to have a menu applied to be the same on all of your pages.

Do let us know if you have any additional questions anytime.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks for your reply.

I didn’t deregister it because I lost that domain without realizing.

I have sent a message to your help center.

Thanks for your help <3.

Hi there,

Thank you!

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Hi there,

All our theme labels are translatable and you can read more about it here.

If you still have issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

Thanks

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Thanks for the reply,

How about the plugins? I cannot translate the BMI Calculator plugin since there~s two .po files, and Loco only finds one to translate.

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you and point you out in the right direction.

Thanks.

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Hi there,

Thanks for using our theme! If you do not see any elements on the backend editor it might be that you did not import the demo content correctly.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

Also to enable the frontend editor you can read more about it here.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I imported all of demo content, still checking how it works. Now starting from beginning, have an issue with main header. I am not sure that my theme is working good. I can not change the main header transparency. Was able to change the font, colour and size of the font, able to change the transparency on the sticky header, but can not change on the main header. On the main menu in general settings, I did input 0, but nothing happens. As well, on a sticky menu, whatever I chose, it is always sticky on scroll up, I want to be sticky on scroll up and down.

Hi there,

Please note that you do need to set a background color for the menu in order so that the transparency can be applied.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you. That way our support team will be able to help you check the issue on your side.

Thanks.

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Hi again,

Please provide your request ID so we can check the status.

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Thanks for your response:

Request ID: 34378

Hi again,

Agent has been informed, your request will be answered as soon as possible.

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Hi there,

You can always import the sliders manually, you can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you very much for the response

Hi there,

Glad we could help!

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will investigate.

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Hi there,

There is no option to set this within the theme options unfortunately, you will be able to add the from.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You can use the latest version of Woocommerce with our theme for sure. The only thing that might appear is a message which you can read more about here, however, it will not impact in the performance of the theme and it will be added to the theme’s changelog once the theme is updated.

Also please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but you will for sure be notified once it is out.

Thanks.

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