90 comments found.
Hey. Great Theme. I am having an issue with the Portfolio Filters. I installed one of the demo on my WP. I created a Portfolio Page. In the Portfolio Options I set toggled the Filter option on and my Portfolio contains all of the demo’s categories. The Page is filled with all the Portfolios belonging to the categories in a Masonry Grid View. On top of that there is the Filter with All, Acrylic, ... . When I select a specific category, nothing changes on the page. The page isn’t reloaded, no url change, nor are items filtered.
Hi..,
Please check whether you are using our updated version. If not, Please update our theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hi.,
Thanks for the notification.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I do not feel comfortable doing this. Is there any other way you can help me out?
Hi.,
Sorry, no other way. Please send your temporary wordpress and FTP login details to support@wedesignthemes.com We will check your issues.
Regards., DesignThemes Support.
I cannot seem to update my header image. I have added my logo, but it continues to display the ” Art and Crafts” default logo. I really need to resolve this.
Hi.,
Go to Dashboard > Appearance > Crafts And Arts Options > Layout > General > Remove the existing logo and upload your site logo from your media library and save the changes then have a look.
Please refer : http://prntscr.com/jbv23t
Note : Please clear your catchy files and check the logo in your site.
I see demo of mobile version not work property. Will you fix it in the next version?
Hi
We will check and try to fix our demo version as soon as possible. Meanwhile, if any issues in your site, send us screenshots and site login. We will have a look and assist you
Hi – this is pre-purchase questions: on demo HOME-4 can I show shop products with price overlay and add to cart buttons?
Hi.,
Yes., its Possible : https://prnt.sc/wsvfei
Lovely theme, however I only want the html files, are they included in the files if I buy the wordpress theme?
Hi.,
Thanks for your interest!.,
Sorry, we don’t have an html version of this theme.,
Hi , when i make update whit this file from 8 October 20 , my portfolio change sorting. Usually the new (portfolio) ones are at the front, now the old ones are at the front. How to fix sorting in portfolio page? In documentation nothing is written about this..
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, my purchase code from Crafts & Arts item (purchased in 2020-09-29) is no more valid when I try to enter support forum. So I can’t access support. Please help.
Hi.,
Sorry for the inconvenience,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hi,
I sent my code details to support email.
I have already created a user account (robertocastro) on the support forum.
We have replied to your mail
Thank you, it works.
Hi.,
Thanks!!
Regards., DesignThemes Support.
Good afternoon, I wanted to know if you have the update for the latest version of Woocommerce. “crafts-and-arts/woocommerce/content-product_cat.php, La version 3.6.0 de crafts-and-arts/woocommerce/single-product-reviews.php está obsoleta. La versión del núcleo es la 4.3.0”
Hi.,
Please confirm your purchase. We will fix that deprecated issue.
Regards., DesignThemes Support.
Hi! Purchase code: e1a5a641-1c28-4de9-8bc4-24615d0f5cf4
Thanks for the purchase code. No we do not have any update for those files. You can just update the latest version number in it.
Good morning, we bought the template and in one of the plugin updates we have a JQuery error in https://artaca.com.ar/wp55/wp-content/themes/crafts-and-arts/framework/theme-options/ js / jquery.tools.min.js? ver = 5.5.1
jquery.tools.min.js?ver=5.5.1:15 Uncaught TypeError: Cannot read property ‘msie’ of undefined at jquery.tools.min.js?ver=5.5.1:15 at jquery.tools.min.js?ver=5.5.1:15
My question is if assistance is possible or if you can specify up to which version of WordPress and Woocommerce is stable so as not to have these errors. Thank you My Purchase code: e1a5a641-1c28-4de9-8bc4-24615d0f5cf4
Hi.,
We fixed this issue in our updated version 1.7 So please update your theme and check it out.
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hi,
WP Bakery is not working anymore. What can I do? How to get access back to WP bakery which is included in the theme? Thank you a lot.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.Regards., DesignThemes Support.
Hi, thank you for fast reply. Simply when I want to edit a page, there is no backend editor from wpbakery. It is just a code. Like it would be deactivated. But I deactivated and reactivated it. Like there is a requirement for activation code. But as far as I know certain version of wpbakery came with the theme. Is it maybe that I have to instal the lower version which the theme has a license for? Thank you
Hi.,
You need to enable “Visual Composer page builder” to all custom post types. Refer this http://prntscr.com/phr9ah and click “Save Changes” then check your editor now.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/Regards., DesignThemes Support.
Hi there. The settings were checked as on a screenshot. I also tried to reinstall it. It still does not work. Please help because the website is not editable at all. Thank you very much, I appreciate your time and effort.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
As well, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I cannot see the “Add to Cart” anywhere. It is enabled in the theme Layout->Menu and it is enabled in the Apperance -> Customize -> WooVommerce -> Add to cart button But still, it does not show anywhere. Do I need to add a short code to each product item?
Hi.,
You need cart button to add in header ? Let us know or please send some screenshots of your query. We will help you.
Regards., DesignThemes Support.
HI, I have bought the theme quite a while ago and was wondering if I can update it to the latest version without any complications and changes on my current website. I am facing some problems due to PHP version change. If I buy a new license will the update of the theme work out? Thanks!
Hi.,
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
I opened forum on support. Need assistance ASAP. After WP update theme just collapsed (footer, cookie notice…)
Hi.,
Your login details are not working. So please send your valid wordpress and FTP login details via forum. We will help you.
Regards., DesignThemes Support.
Hello please i can’t recover the site from that error i think wordpress was updated
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
I sent you everything there, I really appreciate your time
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
Hello, i have some problems with the theme. When i create a new portfolio and edit, it shows error note with “The editor has encountered an unexpected error” then it shows three buttons with “attempt recovery” “copy post text” “copy error”. Also, the sidebar shows below content on all pages
Hi.,
We cant view your back-end – https://prnt.sc/so1mum please send details of this. We will help you.
Regards., DesignThemes Support.
Hello, did you solve this? I didn’t get a response from you. Also, i need to know how i can make the arts in portfolio to show randomly instead of showing according to uploads. Thanks
Hi.,
1) We have already replied to your mail ID – https://prnt.sc/sqikcq
2) Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hello, this is a screenshot of my portfolio page, i want the arts to show randomly not the order it is listed in the portfolio page. Also, how do i edit the social media icons list in the footer.
https://prnt.sc/srtyom https://prnt.sc/sru045
This is my website link https://irenehoff.com/artgallery/Hi.,
Get into wp-content\plugins\designthemes-core-features\shortcodes\shortcodes.php and refer this – https://prnt.sc/ss5rv5 add condition like this –'orderby' => 'rand'
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hello, you didn’t answer the social media part, how do i add youtube icon to the social media list on footer? https://prnt.sc/srtyom
Hi.,
Thank you for contacting us.
Please navigate to Pages > Edit Footer Pages > Add Social Media Link
Please refer the video : http://recordit.co/tT5wNSoD6l
Thank you, we look forward to help you!!..
Waiting to see your 5 stars rating. Thanks in advance
Hello, for my portfolio page, how do i choose the order of the arts, like i want to choose which arts comes first https://prnt.sc/sru045
Hello, where do i change text colour for testiomonial items
Hi.,
1) Get into wp-content\themes\crafts-and-arts\framework\register-portfolio-functions.php and refer this – https://prnt.sc/sx1a9l
You can sort by using ID, title, date, modified, rand etc https://developer.wordpress.org/reference/classes/wp_query/#order-orderby-parameters
2 ) If you want to change this testimonial color – https://prnt.sc/sx086y ? Then, Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.dt-sc-testimonial-quote blockquote q * { color: #ff0; }
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hello Thanks for this, i am having issues with the mobile version, because it doesn’t scroll down on mobile This is my website: https://irenehoff.com
Hello, the testimonial carousel doesn’t slide, how do i fix that?
Hello, I need to change the colour of the testimonial slider button to move next and also change the position
Hi.,
1) & 2) If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.
3) Kindly be more specific about your issue, With some screenshot. So that we will have a clear look from our end. Then we’ll help you to get rid of it.
Thanks
I need to make this part of the page mobile responsive, the three columns should show as 3 columns on Mobile https://prnt.sc/t51oqeHI.,
If you want to change the gallery section like this http://prntscr.com/t5ewnj ? In mobile view also. We can do as per you need. But it’s looking too odd, it’s okay for you then Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
I have sent that
Hi.,
We have made changes as per your need.
Refer : https://prnt.sc/t61uta
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Rating!!
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end ☺
Please the galleries are all scrambled also on mobile its horribe https://paste.pics/9FG3D
Hi.,
We need your FTP login details also to fix this issue. your end.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues inRegards., DesignThemes Support.
How to Edit footer, I change the Social links but its not reflecting
Hello, I want my refund.
Hi!.,
Sorry for the inconvenience, Due to local Holiday we can’t reply your request.
Please mail us your site credentials (WP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Then we’ll help you get rid of it ASAP !!
Regards., DesignThemes Support.
Hello, i tried by myself and get to know how to do that after long time. Your documentation is not so much clear. Kindly refund my money, understanding your theme is taking so much time. and my client dont have so much time to go live..
thanks
Hi.,
Sorry for the delay because the past two days were local holiday for us.
Let us know if you have any other queries.
Regards., DesignThemes Support.
I already asked you for the refund then why you are ignoring my query.
Hi pankaj.,
We can provide refund only in the case, that we cannot fix the issue in your site. Please mail us your login details, we ll check into it. If we cannot fix the issue, we will provide full refund.
Regards., DesignThemes Support.
Issue is not a problem. main problem is to understand the structure of your theme. Its very complicated for the beginner developer.
Hi pankaj.,
Our theme documentation helps you understand most of the theme features. If you have any difficulties, please let us know and we are ready to help you out.
in this how to make that sidebar menu 1,2,3,4,5 active..Its not working
Hi.,
Please refer the video : http://recordit.co/mtrJLIVlNn
Thank you, we look forward to helping you!
Pls try to click on any link from the sidebar..its not working.. Even in your demo itself is not working..
Hi.,
We have checked our demo but its working fine. Can you please send videos of your issue.
Regards., DesignThemes Support.
In your existing demo, you are providing Gallery id in Portfolio Gallery Listing Setting, from where i can get that…
Example : http://artcrafts.wpengine.com/portfolios/porcelain-rooster-in-bright-color/
Hi.,
https://unsplash.com/photos/Tq4YjCa2BSc https://unsplash.com/photos/JW7J__Nfors https://unsplash.com/photos/5lgPqfdLbMo https://unsplash.com/photos/sZGBifFHgdk https://unsplash.com/photos/EQpXnijYejQ https://unsplash.com/photos/aaJoT7YC3U4 https://unsplash.com/photos/tFteUnwflA0 https://unsplash.com/photos/grK10tzfm94 https://unsplash.com/photos/xFxNHfLZ08o https://unsplash.com/photos/9bnJPZdU_pUHere is image purchase links : http://docs.wedesignthemes.com/image-link/crafts-arts.txt
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi – In demo HOME 1 – is it possible when you click on the pictures below header it will show item page such as in the store with a price and all that?
?? will i get answer???
Hi osher770.,
Sorry for the inconvenience,
In home page, we use portfolio, in the portfolio, we don’t have that option.
Please refer our shop page : http://artcrafts.wpengine.com/shop/
Thank you, we look forward to helping you!
Hi – this is pre-purchase questions: – Is this RTL ? also this theme works with Elementor or WPbakery?
Hi.,
Thank you for contacting us.
Yes., Our theme fully supports RTL Languages . And also our theme is loaded with WPML compatibility.
Theme works with the WPbakery page builder, not supported Elementor
Thank you, we look forward to helping you!
Hi – In demo HOME 1 – is it possible when you click on the pictures below header it will show item page such as in the store with a price and all that?
Hi osher770.,
Sorry for the inconvenience,
In home page, we use portfolio, in the portfolio, we don’t have that option.
Please refer our shop page : http://artcrafts.wpengine.com/shop/
Thank you, we look forward to helping you!
Last Update – 11 February 20 -> What is new?
Hi sn-design-net.,
It was the theme description update and not in the theme files
pre-purchase question. Is this compatible to 5.3x WP, or we have to set it on 5.1?
Hi.,
Thanks for the interest!!
Our theme is compatible with WordPress 5.3x. Let us know any other queries.
Regards., DesignThemes Support.
I wanted to registry for support, but we have not received confirmation mail. Can you please write mail.. I have issue, which we have to solve ASAP. Thank you
Hi Rajkom .,
1) Kindly share with us your registered name and E-mail Id used for purchasing this theme by clicking https://themeforest.net/user/designthemes?#contact . We will provide you support forum login password.
2) You can also send your issue through this E-mail Id support@wedesignthemes.com
Regards., DesignThemes Support.
