214 comments found.
Hello, I have problem with portfolio link. I created my portfolio item and when I click to item, website redirects to your website to sweettooth demo. How I can edit it? I dont know where I can find it. Thank you for help.
Hi there,
You could check your Portfolio single Item if possibly a custom URL has been set on that particular page.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi guys, Pre-purchase questions. 1. Does theme support russian fonts? (OSWALD, and so on) 2. Does theme support WMLP plagin? 3. Does theme support multi carrency? 4. The pictures are also purchased with theme? Thank you
Hi there,
1. Yes, all fonts that are not RTL are supported. 2. Yes, it is compatible with WPML. 3. Multi Currency hasn’t been tested. 4. Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244077-General-Info-On-The-Demo-Image-Copyright If there’s anything else, please let us know!
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hi, i byed this theme month ago and i want to know if is compatible with the latest version of woocommerce and wordpress
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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The response is very slow, I am very disappointed in the way they deal
Hi there,
Thank you for submitting your request. Please expect a bit longer than usual wait times due to safety measures related to COVID-19. We really do appreciate your patience and understanding.
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Hello! Pre sales question that I would like to clarify before making the purchase. Is the theme compatible with wordpress 5.4?
Hello there,
Thanks for writing in and taking an interest in our theme. Yes, our theme is fully compatible with the latest WordPress version.
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I’ve sent a support ticket and I’ve been waiting for more than 24 hours. Is it normal to take this long? My problem is urgent and I can’t do anything without your help. Tks
Hi there,
Thank you for submitting your request. Please expect longer than usual wait times due to safety measures related to COVID-19. We appreciate your patience and understanding, we do see that an agent has been assigned and that your request will be handled as soon as posible.
Thanks for understanding.
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Hello i bought the theme 4 months ago,
Now installing everything. I have been updating everything but my only issues are that slider revolution and WP bakery require you to buy the key for their upgrade. When i bought the theme . It was mention that they were included. So what should i do to get them?
Thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest versions.
Support
Elated Portfolio part of
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I sent a message still no answer
Hi there,
Please provide your request ID so we can check the status.
Support
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Hello! I am interested in buying the theme but I have two questions that I would like to clarify before making the purchase. The questions are: 1.- Does it include the demo content? 2.- The plugins are included or do I have to buy them separately? TIA
Hi there,
You can import the demo when you install our theme, and all of the content that you see on our live demo site will be downloaded to your WP installation. That being said, please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244077-General-Info-On-The-Demo-Image-Copyright
About the plugins, all required ones come with our theme, you don’t need to buy any separately.
If there’s anything else, feel free to ask!
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Elated Portfolio part of
Qode Interactive
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how to disable portfolio author name?
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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Hello, I have sent you an email at support@qodeinteractive.com and have also submitted a ticket, but have not heard back from you. How do I get in touch for support on the theme I purchased?
Hi there,
If you submitted a request on our helpcenter, please provide your request ID so we can check the status. Please keep in mind that our agents’ usual response time is up to 24 hours.
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hello Elated Themes,
Beautiful theme, so far
I have a little challenge, i have tried several times importing connecting instagram into my template however, the feed doesn’t display within the app.
I tried updating the former instagram pae with my business page before this started, pls kindly check this out and rectify.
Kindly reach out if you need further information
here’s a link to the test site – cap.wdsvl.com
thanks
and the elated instagram widget is missing from the wp bakery editor so i can’t add it where i please
Hello,
Thank you for reaching us 
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying
2. Please understand that the Instagram widget is available from Appearance > Widgets. You can add it to the page content with the Widgetised Sidebar shortcode.
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Hello, Can we had some imput fields in esch single products in the shop to customize them?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
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Hi, I updated the theme but get this fatal error, the plugin elftd-core is causing this:
Een fout van het type E_ERROR werd veroorzaakt op regelnummer 31 van het bestand /home/snoepwin/public_html/wp-content/plugins/eltdf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php. Foutmelding: Uncaught Error: Call to undefined function sweettooth_elated_add_meta_box() in /home/snoepwin/public_html/wp-content/plugins/eltdf-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 /home/snoepwin/public_html/wp-includes/class-wp-hook.php(288): eltdf_core_map_portfolio_meta(’’) #1 /home/snoepwin/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /home/snoepwin/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/snoepwin/public_html/wp-content/themes/sweettooth/framework/admin/meta-boxes/eltdf-meta-boxes-setup.php(17): do_action(‘sweettooth_elat…’) #4 /home/snoepwin/public_html/wp-includes/class-wp-hook.php(288): sweettooth_elated_meta_boxes_map_init(’’) #5 /home/snoepwin/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 /home/snoepwin/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /home/snoepwin/public_html/wp-settings.php(507): do_action(‘after_setup_th
Can you please check this?
Hi,
We tested the latest version of the theme and core plugin in our local installation, and it’s working fine on our behalf https://prnt.sc/r057v3.
An important note is that you have to update the Elated CPT (Core) plugin as well since the latest version is 1.3.
You can follow the instructions on how to update theme and plugins from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If the error message is still there after the Elated Core update, please provide us with your website URL and we will investigate. Thank you
Support
Elated Portfolio part of
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Ok that worked, thanks.
Support
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Is the theme compatible with WooCommerce 3.9?
Hi,
Thank you for reaching us!
The last version of the WooCommerce with theme compatibility is 3.6.5, but we tested the SweetTooth theme with the latest version of WooCommerce (3.9.1) and it’s working fine in our local server.
Let us know if you have more questions
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Elated Portfolio part of
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Hi, in page title area when I set it to parallax the image gets zoomed, I dont want it to get zoomed plz help. When I set it to responsive the image is OK but in parallax it getting zoomed. how to resolve this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Elated Portfolio part of
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i tried to create account on your website forum but its not working, thats why I posted my query here so plzz suggest some other option to contact you. Thanks
Hi,
We located your ticket in our help center, one of our agents will answer you
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Hi
I have one more issue. In portfolio item when i add some sidebar items and save it work ok. But when i need to change something and i’m going to edit page again all items are dissapered. They are still showing on porfolio page but you can’t see them on edit page. After i save portfolio again all disapear, only brand left.
1. It should be like in portfolio below http://malbi.eu/en/portfolio-item/truff-4-you-en/ 2. This happened when i save again portfolio (also without editing sidebars itms, but for example main image). http://malbi.eu/en/portfolio-item/chocolate-stick-en/Hello there,
I would kindly ask you to disable all 3rd party plugins as we can not guaranty compatibility with our theme because we have not tested them. As well once we check this on our end we can not replicate the issue at all. So if you still encounter this I would kindly ask you to submit a request at our help center and our support team will be more than happy to investigate this further more on your end.
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I tried to disable all 3rd party plugins but nothing change after this.
Hi there,
Once testing this on our behalf with the latest version and the latest we could create additional Sidebar items which got displayed without any issue. So please check if have added your Additional Sidebar items to your Portfolio single page.
If you still encounter issues with this I would kindly ask you to submit a request at our help center and our support team will be more than haapy to investigate this further more on your behalf.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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It’s impossible to submit request because my support is expired. I don’t want buy new because it’s not my fault that template not working good. I don’t change anything on my site and after update it’s not working fine. Why i should buy your support for 2/3 price of regular license. I’m not using 3rd party plugins so it should work ok. Please find solution for this situation, you as a developer should guarantee good program operation.
Hi there,
I now can see what you refer to, and thanks for notifying us about this for sure. We have reported this to our dev team and it will be fixed in the next theme update. Once the update is our please update your theme according to our guidance here and you will have the issue resolved.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but I assure you that we’ll make our best that it gets released really soon.
Thanks once again.
Support
Elated Portfolio part of
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I know how to update template – it’s already updated. But it’s not good news that you don’t know when you will fix this. Looking at the update history it will not be fast.
Hi there,
You should know that we have noted our dev team and they will do anything in their hands to fix this as soon as possible.
Thanks you for your patience.
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Hi,
I have issue with horizontal timeline. Error is: “Warning: sizeof(): Parameter must be an array or an object that implements Countable in /wp-content/plugins/eltdf-core/shortcodes/horizontal-timeline/horizontal-timeline.php on line 119”
Can You chceck please what happened?
Hi there,
Can you please turn off all 3rd party plugins you may have installed after theme purchase and try again.
If that doesn’t help, make sure PHP version on your server is 5.6 or above. You can read more about PHP version recommendation here
Thanks.
Support
Elated Portfolio part of
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I tried this. I Saw that you ask someone else for this two things one month ago. So i did it and check PHP version (7.2) but no results after this changes.
You said that in next update you will repair this, but when it’s be?
Hi there,
Please try to navigate to wp-content/plugins/eltdf-core/shortcodes/horizontal-timeline/horizontal-timeline.php
and simply edit the line on 119 to be like in this screenshot
In other words replace the code on line 119:
} else if(sizeof(($timeline_dates_array) < sizeof($timeline_labels_array))) {With this one instead:
} else if(sizeof($timeline_dates_array) < sizeof($timeline_labels_array)) {I hopw I could help and if you have any additional questions I woudl kindly ask you to submit a request at our help center and our support team will be glad to help.
Thanks.
Support
Elated Portfolio part of
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Your solutions help. I didn’t see that extra bracket. Thanks
Hello there,
Glad we could help!
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Since a year further and still no update on the horizontal timeline for php 7.3 Still count error.
Hello,
Thank you for writing in!
We apologize for the delay.
The issue has been fixed and it will be included in the next theme update.
Unfortunately, we have no timetable on when the update will be released however it should not be too long.
Thank you for your understanding and patience!
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Hi, how can I change the hover color on WooCommerce product images ? The main theme color doesn’t seem to affect it. Thank you.
Hello,
Thank you for using our theme!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
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Elated Portfolio part of
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Hi, I’ve just import the demo content and I cant see the slider on home page. can you help?
Hello,
Thank you for choosing our theme!
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you’ve downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select “All files & documentation”.
See image here
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you’ve downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
See image here
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
See image here
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
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