3288 comments found.
[Portfolio Single Page]
How do I change the dimensions of the featured image on a single page? It does not respect the aspect ratio of the original image but makes it 1190×1115px.
Also, I cannot see a use for the second featured image. Please explain.
Hi please note that we can help you on our Averta Help Center I will give you a solution below but if still need help please use our support. Unfortunately, we do not have an option to change this yet but I can provide a workaround for you. ?Please navigate to the plugins folder in your WordPress installation and go to the following path: auxin-portfolio\includes
Then open the general-functions.php file and navigate to line 218. This is the line:
$args[‘the_media’] = get_the_post_thumbnail( $post->ID, ‘large’ );
you need to replace the “larger” argument with “full”. The result will be this:
$args[‘the_media’] = get_the_post_thumbnail( $post->ID, ‘full’ );
That’s it. Now your featured images in the single portfolio will be displayed to the full size.
Regards
Hello, can we use the icons and some illustrations like those you use in creative design and portfolio?
Kind Regards
Hello: 1) I installed the free Phlox template and chose a demo, but nothing appears, everything is blank and a box that says subscribe. then there is nothing free xd. 2) If I buy the Phlox pro template for $ 39, can I install it in all the domains I want? forever ?
Hi about your first issue please submit a ticke on our Averta Help Center . about your seconf question, no you can only use it in 1 domain and for different domains you need to buy different license. for exampl you need to buy 2 phlox pro to use it in 2 domains.
Regards
I want a refund ASAP
This is the worst bundled them I have purchase in 10 years. It is not compatible with Elementor, You have to subscribe to Envato just to be able to use the images.. I have attempted to edit the picture area and you have to buy something else just to do that.. This sucks.
Hi, I am sorry but I would like to say Phlox is the most compatible theme with Elementor. About the watermark I have to say we are not allowed to pass the licensed image, and most of the themes on popular page of themeforest are the same. about your refund request I would like to say it is our pleasure if we could help you with this but first you need to send a refund request via this link https://themeforest.net/refund_requests/new
Regards Averta
I sent the refund request. I just want a refund. I have already uninstalled the Theme from my wordpress, and purchased another theme, and pretty much completed the website.
Hi, It is accepted good luck with you new website 
Kind Regards
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /home/database/domain/wp-includes/functions.php on line 5088
??
site works fine just note in the dashboard saying that. cleared cache and debugged with purge off all files. thank you in advance for your help
???
Hi, May I ask you to make sure that you have updated to the latest version and if still have this issue send us a ticket on our Averta Help Center
We need to check it on your site on that case.
Regars
pre sales question
is there or will there be an option to sell photos from portfolio via woocommerce?
Thanks for the answer
Hi, by using our portfolio I am afraid it is not possible.
Regards
How can I remove the page title? I don’t see it on my home page but it shows in the code when I check the page with an seo tool. I tried to do it with the customizer …
Hi, You may try to use its option under page options of the page you want, if that does not what you are talking about. I am afraid but we need to have more details about your issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
Hello,
First congratulations on the theme, very well done and beautiful, I have only a small problem, when trying to translate these two phrases into Portuguese, I don’t want to translate, I’m using Loco Translate for this job.
Phrases:
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Hi, we are happy that you like Phlox, and welcome to Phlox comunity. Please note that these phrases are coming from the Customizer panel. If you go to Appearance > Customize > Appearance > Forms you can see their corresponding options.
Perfect, I would never find this place. hehe
You are welcome,
good luck
Hello, I have a problem with images. this error is simply “data: image / gif; base64, R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw ==” I looked for the solution, I couldn’t. please help me.
Hi, We need to have more details such as the page iy has this issue and etc. Please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
Please answer the ticket i created yesterday, it is crucial. Never seen a such slow support on a theme.
Hi, As you already replied on your ticket, it seems you resolved it already. please let us know if you need any other help.
Regards
Hi,
I left a ticket yesterday on the support center. It’s crucial for the continuation of this project to get it fixed ASAP. Would you be so kind to respond or at least give me an update on whether or not you’re looking into the issue? Thanks!
Hi, It seems we replied and we are waiting for you to provide us the details we asked for. Please have a look and follow your ticket
Regards
I’m trying to activate the theme for 3 month. You send me to my hosting and back and nothing changed. I opened a ticket and you don’t even answer me. I want full refund.
Hi, I just checked it for you. the point is since you are a paid customer so you need to submit your ticket to Phlox Pro while you didn’t do that. By the way I moved your ticket to Phlox Pro category and you can follow that. Please pay attention to this in future. Our support staff will reply to you soon.
Regards
You moved the ticket to the right place, thanks, does it solve the problem that I’m stuck with a project for 3 month because of you?
Hi again, I am so sorry for your experince, but as I said I just checked it yesterday that you told us. And from now please use the Phlox pro tickets so we can reply you better and faster
Regards
Again, I opened a ticket on the theme support page 3 days ago and I have not received a response. you yold me to let you know if I face any delay more than 2 business days here – So yeah… 3, about to be 4 days!
Hi again. It replied 2 days ago. May I ask you to have a look and follow that.
Regards
I am unable to update “Element Pack” from version 4.5 as there is no update option on the Phlox Pro > Plugins page. When i go to that page I only see list of plugins that are not installed. I tried uninstalling the plugin and then installed it from the Phlox Pro > Plugins page, but still no update option.
Hi, Thanks for letting us know. We will check and ifthe new version is avaiable we will add it to Phlox as well
Regards
I demand a refund, I have bought several themes here and I have always been able to download the images without problems, you are the only one who has problems with stock images.
¿?
Hi, I am so sorry to hear that but I have to say all the images that we used are from Envato Elements and our own. for the ones that are from Envato Elements, we are not allowed to pass them to our customers and it is same for all of the themes that used licensed images. Most of the themes on popular page of themeforest are also same as us and the images are all watermarked. can you please share some of those that has no watermark on the images?
Let us know Regards
Avada, The7, Jupiter, etc…
Hi again, thanks for the info. If you really have this much issue with the images and the Envato elements feature that lets you import demo with no images if you have Envato elemenst is not what you need, Please read the refund policy on Envato and if you are qualified to send a refund request. Please send a refund request for us.
Regards
Notice: Trying to access array offset on value of type null in wp-content/plugins/auxin-elements/includes/elementor/widgets/image.php on line 710 and 711 and 716
Notice: Trying to access array offset on value of type null in /wp-content/plugins/auxin-elements/includes/elementor/widgets/text.php on line 1586
dear Camilo517, may I ask you to give us more details and also use our Averta Help Center
Regards
when you’re gonna answer my support tickets? I did everything you said, I contacted you many times also from the site and didn’t get any answer yet.
Please this is important you can leave people like this!!!!
Hi there. Please note that as you know your supoprt has been expiered while we are trying our best to help you.
We need to check from your admin area to be sure but from my experience, it seems that the styles of the Elementor are not applying to the page which in most cases can be fixed by making a small change on your page and update it. It will trigger the save function which will re-generate the files again.
If that’s not the case, then we can investigate for more details but I’m sure it’s nothing that can’t be fixed. Please follow-up on your ticket. We will continue to assist you there.
Kind Regards, Averta
Ive logged in this morning to my theme and everything is missing, all the content when i open in elementor there is literally nothing but the navigation and footer there https://imgur.com/a/bgYEhMz
Also all the revisions show as empty…..
SO SORRY THIS IS A WRONG ITEM! I have promblem with another item, please delete this Envato!
Hi as you already mentioned, you are not using Phlox theme and you are using another Item. You need to contact its author, I am sure they will help you.
Regards
Error: Something went wrong while connecting (http://demo.phlox.pro/api/v2/info/): cURL error 60: SSL certificate problem: certificate has expired Please fix this! Thanks.
Hi.
Please notice that as the error indicates, there is a connection problem between your servers and ours. Since we know that our servers are up and running and a lot of our users are already using the demos, then most probably your server has some kind of secure layer that is preventing the connection. You need to check that with your host provider and make sure that the connection can be established.
Another thing to look for is the minimal PHP version but I’m sure that’s not the problem. We have described this issue and also provided the addresses that you need to check in the following guideline: https://docs.phlox.pro/article/206-error-activating-licenseAlso please note that you need to use Averta Help Center to get support.
Regards, Averta
auxin-icon.css load twice on the back-end and front-end. Please upload the file only where necessary to improve WPO. That file loaded twice on my front end
Hi there, I pass this to our Dev team but it should not be like that. May I ask you to give us the link of your site since we need to check it on our site
