82 comments found.
My site has slowed to a turtles pace and pics not loading, was working fine.
Can you give me your site URL here?
It’s a staging site http://x89.a14.myftpupload.com. Lot’s of images are not loading and super slow. Especially if you click on team page. Was working great till recently!
Please go to this part to delete this missing image https://share.getcloudapp.com/wbuWekYB
??
Click this widget on your site to find the missing image there, when you delete it, the site will load faster
Yes that solved the home page problem. Can you now help with the ” services page”? Widget for services not showing “like in demo”. Only shows when I am in elementor. Was working last week. Takes like 15 minutes to load rather.
Hi! Can you follow this video to replace old the old image URL?
Thanks!
Hi, in the above message >replace old image url> are you telling me to do this? Like you told the person below…....I have never had an issue like this with any wp theme ever…..........totally confusing….......!!! We’ve moved the demo site to a new domain, on your site it still has some demo images with the old path. Then it causes slow loading. In this case, you just need to remove all the demo images.
Ok, let me explain that.
When you imported the demo data, it imported all the content or the images from our demo. But in Elementor, especially some background images, the URL of these images are still linked to our demo site. For example, here is in your service page https://share.getcloudapp.com/RBuqX0YW, And then when we moved to the new domain, it caused the slow loading on your site.
To solve it completely, you can find this image on your site to remove it, or you just need to follow our video above to change all the old image URLs to the new URL. The site will work as normal.
Sorry again for this inconvenience!
Ok thanks for the full explanation! First site using Elementor>so I am a noob at it.
Ok, thanks your understanding!
there is no Revolution slider plugin in the United Pets theme package. it doesn’t make me upload the demo of the theme
Hi! We’ve released a new version that fixed that issue. Please update the theme to apply the fix.
Sorry for the inconveneince!
how to update the theme?
When I try to import Demo Data, I get an error message: An error occurred while fetching file from: https://haintheme.com/demo/wp/unitedpets/wp-content/uploads/demo/demo-full.xml! Reason: http_request_failed – cURL error 28: Connection timed out after 10001 milliseconds.
Can you update the theme to version 1.4.5 and try to import demo data again?
after installing the theme to version 1.4.5 I can’t import Demo Data
When I try to import Demo Data, I get an error message: Error: error (0)
Hi! Can you submit a ticket with your site credential to our Helpdesk? Our team will check it and help you install the demo content.
Thanks!
why my site is very slow?
i would like to have a refund for this defective theme
We’ve moved the demo site to a new domain, on your site it still has some demo images with the old path. Then it causes slow loading.
In this case, you just need to remove all the demo images. As you created a ticket, we will delete it for you.
I’m sorry for this inconvenience!
my site is still very slow
how do I get my theme refunded?
Hi! Can you follow this video to replace old the old image URL?
Thanks!
my site loads every page very slowly
Can you share your site URL here?
Please delete this missing image on your site! The site will load faster
the image’s url gives me this error: 502 Bad Gateway
which image i should delete?
Sorry! Here is the correct link: https://www.loom.com/share/5000937f299645e2bbc584d9e86f88df
my site is still very slow. I want to ask for a refund
Your site is loading fast now. Please check my video here!
Thanks!
Hey there Thanks for your looking nice theme, but I’m facing a problem here. In RTL languages the slider wont work properly. Nothing is visible. Can you help me get through CSS or something and fix this problem please?
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
My website is multilingual.. I changed the slug for adopt and service in English from settings—> permalink but how can I change it for the other languages?
Hi, I bought the theme yesterday and I am having trouble with the theme settings or dashboard page. It’s seems, there is no United-Pet setting/dashboard like others templates themes. You know, a page where I can write social media links, color style, header, post, product, footer settings, etc. So I’m a bit confused. I already imported the demo data, and nothing. Hope you can help me.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
I cannot change the content of the service, all I can do is change the title. I have entered word content through the service table and selected update. Page title changes, however word content still shows template wording. I have purged cache and nothing seems to show my content
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hi Guys,
I just downloaded it and can’t get the Boostify plugins
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Fatal error: Uncaught Error: Call to undefined function Boostify_Header_Footer\Module\WC() in /home/clinic47/public_html/nw/wp-content/plugins/boostify-header-footer-builder/inc/elementor/module/class-woocommerce.php:103 Stack trace: #0 /home/clinic47/public_html/nw/wp-includes/class-wp-hook.php(287): Boostify_Header_Footer\Module\Woocommerce->register_wc_hooks(’’) #1 /home/clinic47/public_html/nw/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/clinic47/public_html/nw/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/clinic47/public_html/nw/wp-settings.php(540): do_action(‘init’) #4 /home/clinic47/public_html/nw/wp-config.php(81): require_once(’/home/clinic47/...’) #5 /home/clinic47/public_html/nw/wp-load.php(37): require_once(’/home/clinic47/...’) #6 /home/clinic47/public_html/nw/wp-admin/admin.php(34): require_once(’/home/clinic47/...’) #7 /home/clinic47/public_html/nw/wp-admin/post.php(12): require_once(’/home/clinic47/...’) #8 {main} thrown in /home/clinic47/public_html/nw/wp-content/plugins/boostify-header-footer-builder/inc/elementor/module/class-woocommerce.php on line 103
Hi! Please update Boostify Header plugin to the latest version! It will fix that issue.
Thanks!
I would highly suggest MAILCHIMP for Newsletter in the next update! please!
Hi! By default we use contact form 7 plugin and you still can add Mailchimp feature by using a free plugin here
I hope it helps!
Cheers!
Hi, does your theme supports RTL?
Hi! No, sorry! We’ll consider adding RTL soon.
Thanks!
Do you have the woo commerce feature developed yet? I purchased this template under the impression it could be a shop?
Hi! We don’t support shop feature yet but we’ll add it in the next version.
Thanks!
When will that be released?
Do you have INSTRUCTIONS on the “SINGLE TEAM MEMBER”, I want it to look like it does on the demo.When I add NEW team members, in order to get the fancy styling on individual team member page you must do that in Elementor.
This is very complex styling, could use a little help?!?
Figured it out thanks, GREAT THEME!
Glad you found the solution!
Feel free to submit a ticket to our Helpdesk if you have further assistance!
Cheers!
Hi there, I imported the demo content but cant figure out how to change the lorem Ipsum text on the front page for the blog posts grid. Where is that text located at?
Hi! When editing a post, you can edit that option. https://share.getcloudapp.com/WnuNqAZq
Cheers!
This is what I get in that link. We’re experiencing a hiccup. Please try again momentarily…. can you please just tell me where to look? In the post, theme options, setting?
You can go to a post, in the sidebar, you will see the Excerpt option. Let me know if you have any questions!
Can someone please help me to understand how to change the tabbed content on the homepage. Where it says about us (MISSION, EVENTS, TESTIMONIALS) (I downloaded the demo content). It does not seem to work the same as “normal” tabbed content on other pages.
Hi! We’ve the instruction here
Cheers!
Oh thank you!
just FYI
in the latest version there is a problem with the packaged plugin boostify-recent-post-thumbnail.zip
Hi! Thanks for your feedback! We’ve fixed that issue and released a new version. You can update the theme now to apply the fix.
Cheers!
HELP!! UNYSON not working to give me a customizer.
Nevermind, fixed it!
Hi so I am using this theme and for some reason it stopped being readable. I uninstalled it and imported the demo again and still the theme does not show.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello, I saw a comment in here about how to work the Animal adoption pages, but I didn’t get much information from it. I also looked over the documentation and didn’t see a whole lot either. I am looking to use WP All Import to upload my animals, but It looks like the coding is just laid out on the animal pages. Is that it? or is there something that I am missing to make editing animal information easy?
Hi! Can you give me a screenshot or the URL of the page?
Thanks!
I understand, you should go to Elementor -> Settings and enable this option https://share.getcloudapp.com/jkuKgjyv
so is there no way to import animals via a csv document? like using WP All Import?
I’m not sure because it’s the function of the 3rd party plugin. I recommend you to contact them about this question.
Thanks!
Hello, i have problem to install revolution slider (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature) and Boostify Recent Post Thumbnail (The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.) Wordpress multisite multidomaine. So, import demo data don’t work !! (Error: Widget import data could not be read. Please try a different file.) Where are files for manual import please ?
—Downloaded files—
The import files for: Demo Full were successfully downloaded!
Initial max execution time = 180
Files info:
Site URL = http://mondomaine.com/veterinaire-nomduveto
Data file = /srv/data/web/vhosts/mondomaine.com/htdocs/wp-content/uploads/sites/5/2020/02/demo-content-import-file_2020-01-31__23-05-19.xml
Widget file = /srv/data/web/vhosts/mondomaine.com/htdocs/wp-content/uploads/sites/5/2020/02/demo-widgets-import-file_2020-01-31__23-05-19.json
Customizer file = /srv/data/web/vhosts/mondomaine.com/htdocs/wp-content/uploads/sites/5/2020/02/demo-customizer-import-file_2020-01-31__23-05-19.dat
Redux files:
not defined!
—Importing widgets—
Error: Widget import data could not be read. Please try a different file.
—Importing customizer settings—
Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.
—pt-ocdi/after_import—
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello! I read through the documentation on how to update this theme to the latest version using Evanto Toolkit Plugin. I followed the steps to set up the plugin properly and can see that a theme update needs to be made. However, I don’t see an easy way to allow the plugin to do this for me?
Hi! Envato toolkit plugins is outdated please follow the instruction here
Cheers!
I see this says can be used for Pet Store but I do not see a Shop tab on the demo site. How do I see the WooCommerce functionality on the demo site? Thanks
Hi!
WooCommerce is not ready yet but we’re developing this feature and it will be released soon.
Thank you!
