3847 comments found.
How can I find “traveltour-content-area” to cotumize the size of articles
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hello, how to make the sidebar on single tour page to the bottom of the page on ipad/tablet screen?
thanks
Hi,
You can setup it in: Tourmaster > General > Single Tour.
We’ve tried our best to provide help for you as much as possible, but if you still have further questions, please renew your support and ask your question in our support system. We will not provide more help for your question except bug report.
I hope you’re understanding and we’re appreciate it.
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And what should i do after that? Thanks
There’s no option on the ‘Tourmaster > General > Single Tour ‘ to set up the ipad/tablet view.
Hi,
You should be able to change it in: Tourmaster > General > Single Tour > Mobile Booking Bar Position. Please check it again.
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Yes its okay on mobile phone. But, why the view on ipad/tablet is not same with mobile phone? The sidebar is on the top, not in the bottom like the mobile view.
Hi,
Unfortunately, the option only support for mobile only, sorry for the inconvenience.
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I noticed that we already provided you support many times even your support expired.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
oh its weird, how can your theme have really bad view on ipad/tablet screen. You must be have attention about that too, not just mobile view. Many people open the website on ipad/tablet.
Hi,
Thank you for your suggested, I will inform our developer about it.
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Hi,
Please add this to theme option > miscalleneous > additional css area for this.
@media only screen and (max-width: 999px){
body.single-tour.tourmaster-bottom-booking-bar .tourmaster-template-wrapper{ display: flex; flex-direction: column; width: 100%; }
body.single-tour.tourmaster-bottom-booking-bar .tourmaster-template-wrapper > div{ width: 100%; }
body.single-tour.tourmaster-bottom-booking-bar .tourmaster-tour-booking-bar-container.tourmaster-container{ order: 2; }
body.single-tour.tourmaster-bottom-booking-bar .tourmaster-single-related-tour{ order: 3; }
}
Hi
We have a presale question: We wanted to know what the keyword search is based on? in tags, in content words?
Regards
Hi,
The content will base in title and content. Thank you for your interest by the way
.
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Hello!
I am trying to translate the words “Destination” or “Search” in the Tour Search form but I am not able. Also, I need to translate the word tour / tours in the destination modules. I just renewed the license but it doesn’t allow me to send support tickets. Thank you.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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Is there any way to turn off tax for a particular tour?
Hi,
Unfortunately, we don’t have an option for it at the moment.
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Hello Goodlayers Team. When I bought this theme, my WordPress version 5.3.x. And now I want to update it to wordpress 5.4.x. How do I upgrade the wordpress version without worrying about the theme not error or do I have to make a new purchase?
You can update to latest WP version but make sure to update the theme to recent version as well.
https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)Thank you
do you have demo for limousine or taxi website template?
Hi,
We have it in: https://themeforest.net/item/limo-king-limousine-transport-car-hire-theme/13603599?s_rank=22 . But it not use last version of page builder.
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Hi, Where is demo menu like this: https://demo.goodlayers.com/traveltour/citytour/
Just to confirm, when you said demo menu, did you mean this? > https://take.ms/KscwM
You can adjust them in admin panel directly.
Hi, I want to specify the number of adult, child and infant in the e-mail sent to admin and customers. I can not find code for this like TourName: {tour-name}
Hi,
Unfortunately, it’s something only the admin can check in Transaction Order and available in invoice only, sorry for the inconvenience.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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I try to send you a ticket but get error, wrong purchase-code and the .png link in your feedback is broken
Hi,
Please check my screenshot then submit it again: https://photos.app.goo.gl/9DJBN9YgQRSvSCug7 .
Also, for the purchase code, please check this one instead: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-#:~:text=Hover%20the%20mouse%20over%20your,as%20PDF%20or%20text%20file) .
Sorry for all inconvenience.
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Hi there,
I updatet to the latest version. Is there an easy way to eschange the default contact form with contact form 7 form? Without changing core files…
big thank you!
I want to exchange the code in tour-util.php with:
// enquiry form if( !function_exists(‘tourmaster_get_enquiry_form’) ){ function tourmaster_get_enquiry_form(){ echo do_shortcode( ‘[contact-form-7 id=”5226”]’ ); } }
Hi,
Please use custom code option instead.
Custom Code Option: https://imgur.com/a/C1E9MA7 .
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Hi there,
But I want to have that option site wide. To exchange the normal form. For now I exchanged the code in tour-util.php. This is preventing me for easy updates
. Today I updatet from 2.x to latest version with out any issues. But I had to exchange the code above.
Is it not possible with some functions.php magic?
Big thank you!
Hi,
You will need change code in: wp-content/plugins/tourmaster/single/tour.php around line 335. And to avoid the lose of customize, please take a look in hook and filters, we can’t provide more support for customize because it’s beyond our support scope.
Hook reference: https://developer.wordpress.org/plugins/hooks/ .
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Ok. Too bad. I think Im not the only one with that request? Is it really a big problem to tell me a compatible hook for that purpose :-/.
Hi,
Unfortunately, it don’t available a hook to provide, you will need create new one instead.
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I got it with mu-plugin.
Hi,
I can’t access the tour search result page, it’s error:
This site can’t be reachedactividadesoriginales.com’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
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Try with any free VPN set country to Spain is because my hosting it has restricted all countries but Spain, Thanks in advance
Sorry for delay. Do you have any site provide free Spanish VPN so we can test? We could find only some from USA..
Hello
My menu looks good on bigger screen, but in MBP 13’ its looks like this https://prnt.sc/sscpzg
how to fix it?
thanks
Hi,
There are many menu items for it so the menu will go to next line in small screen size when it don’t have enough width to stay in same line with logo.
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Hello
i tried to customize mega menu on my website cometoindonesia.com
But, there’s javascript error that makes me can’t do the customize.
That is because there is a JavaScript error on the page:
https://screencast.com/t/OnzHLqtIIt is something to do with this code:
https://screencast.com/t/NBPfgsnDrsMkHow to fix it?
thanks
Hi,
You can remove the code out in: Goodlayers > Miscellaneous > Custom CSS/JS.
If you have further questions and it not bug report. We will require renew your support and ask your question in our support system instead.
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okay thanks
Hi!
Are you going to ready this theme for SCA pays in Stripe? Stripe tell me that I have to be ready to acept Credit Card transations.
Can you help me with this? Thanks
Hi,
Yes, SCA supported in this theme already. Just make sure to update the theme and Tour Master plugin to latest version.
https://goodlayers.ticksy.com/article/1893/hi,
I need to change number of blog posts to display in category page or display all without pagination.
Hi,
You can change it in: Settings > Reading > Blog pages show at most.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here. 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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hello
How to change the overlay background on the tour category navigation ? https://prnt.sc/spcxbb
thanks
Hi,
Please try add this custom style and check it again.
.tourmaster-tour-category-item-wrap .tourmaster-tour-category-overlay {
background: red;
}
Also, if you still have further questions, please renew your support license then submit your question in: https://goodlayers.ticksy.com/ . We’re appreciate your understanding.
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hi
already add https://prnt.sc/spirji
but still no change. You can check on my website cometoindonesia.com
thanks
Hi,
Could you try add !import then check it again?
.tourmaster-tour-category-item-wrap .tourmaster-tour-category-overlay {
background: red !important;
}
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thank you so much ! its working now !
Hi,
You’re welcome! If you like our theme, please rate for it in: themeforest.net/downloads .
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I have tried a lot to make the block code to resposive on the mobile with the traveltour theme, I see the code css wp-block-code that I have customized a lot of different ways but cannot not do this. Could you please tell me which I the issue? For other theme (twenty twenty), the code block works well. Thanks!
Hi,
Could you provide a link to problem page so I can check it? I checked the default theme (twenty twenty) as your reported and seem both themes work like the same. (scroll)
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the link is here https://www.thomwebsite.com/easy-json-shortcode/
Hi,
Could you provide wp-login and purchase code with this link: https://themeforest.net/comments/24412847 to support.loc@goodlayers.com so I can check your content?
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I am happy to give you purchase code for this page (this page I own it), but I cannot give you the login information because of security. If you can tell me the way to fix this without login, I am happy. Or you can mind this for the next update.
Can you try adding this code in custom css?
.wp-block-code {
white-space: pre-wrap;
}
Thank you very much! It works! Good health to the team!
Hi,
You’re welcome! If you like our theme, please rate for it in: themeforest.net/downloads .
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Hi,
I receive a message from Woocommerce that the theme is not compatible :
traveltour/woocommerce/single-product/rating.php version 3.1.0 est obsolète. La version du noyau est 3.6.0, traveltour/woocommerce/single-product/related.php version 3.0.0 est obsolète. La version du noyau est 3.9.0, traveltour/woocommerce/single-product/review-meta.php, traveltour/woocommerce/single-product/tabs/tabs.php version 2.4.0 est obsolète. La version du noyau est 3.8.0, traveltour/woocommerce/single-product/title.php
I can create my page products but when I publish the page, it doesn’t work. Do you fix quickly this problem of compatibility ?
Gregory
Hi,
Could you update the theme to latest version and see if this helps ?
Great. The update of the theme resolve the problem. Thanks.
Hello! I want to purchase this theme, but before that I would like to ask you, if I can create my website in different language than English, for example Russian and also is the theme multilanguage?
Thank you in advance!
Hi,
First of all, thank you for your interest
.
You can translate our theme to any languages you want. For multilingual site, you will need plugin to support for it, we’re support for Polylang and WPML.
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Hi,
I have already purchased this theme and have problems for adding the Social Sharing element, when you try to share a tour in Facebook, the previous view does not include the header photo and the descriptive text used in the tour, but the logo and contact text used in the sidebar… At the same time, sometimes it just generates an alphanumeric (and very long) code, that would be horrible to show as our website link or text…
This option also doesn’t have an Instagram sharing option, when it’s one of the most important Social Media nowadays…
Any help with this? Thanks in advance!
Hi,
1. I’m not sure what happen, could you try debug this link first? https://developers.facebook.com/tools/debug/ then we can check it again?
2. For the instagram share, it not something instagram provider, so it not available. I hope it’s clarify for you now.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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