254 comments found.
I want to refund. I have sent you several emails but you just ignore me? Why? Can you please give me my money back.
What is you email address? I don’t see your purchase history
Scrolling does not work on mobile version. What is wrong? Oceaofsweden.com
Hi! I still can scroll it here. If you still have this problem, please raise a ticket here
Thanks!
How do I fix my “Shop” page only showing 2 results at a time?
Hi! To change the number product on shop page, you can checked these options
Please note that your support license has been expired so to get further support, please extend the license!
Thank you!
Hello, is it possible to have the word ‘menu’ above or below the menu bar on mobile view? How can that be done?
Hi! Sorry! We don’t support this feature.
Hello, is there a hard coding option on the actual theme files… and what template file has the header to enable embedding that option?
with that custom, you can contact our Helpdesk but please provide us the purchase code too.
Thanks!
Thank you. Doing that RN..
have infinite scroll?
Sorry! We don’t have this feature yet.
hi can u please add this theme to envato elements ?
Hi! Sorry! We don’t have plan to add this theme to Envato Elements
Thanks!
Hi,
Thanks for the response. I am already using the latest version (Version: 2.5.1)
Thanks Dario
Hi! In this case, please extend the support and submit a ticket here
Thanks!
Hi! Please try to update the theme to the latest version!
Thanks!
after the wordpress is updated to 5.4. There has some elements are not in the middle or center.
Hi! Can you extend the support license and submit a ticket here?
Thanks!
After latest wordpress upgrade, i get some strange errors if i will update all plugins: This is the error: Fatal error: Uncaught TypeError: Argument 1 passed to Elementor\zoa_page_settings() must be an instance of Elementor\Core\DocumentTypes\Post, instance of Elementor\Core\Kits\Documents\Kit given, called in /home/subitoh1/public_html/artigianino.com/wp-includes/class-wp-hook.php on line 290 and defined in /home/subitoh1/public_html/artigianino.com/wp-content/themes/IdMtema/inc/elementor.php:13 Stack trace: #0 /home/subitoh1/public_html/artigianino.com/wp-includes/class-wp-hook.php(290): Elementor\zoa_page_settings(Object(Elementor\Core\Kits\Documents\Kit)) #1 /home/subitoh1/public_html/artigianino.com/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(’’, Array) #2 /home/subitoh1/public_html/artigianino.com/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /home/subitoh1/public_html/artigianino.com/wp-content/plugins/elementor/includes/compatibility.php(69): do_action(‘elementor/eleme…’, Object(Elementor\Core\Kits\Documents\Kit), ‘document_settin…’, Array) #4 /home/subitoh1/public_html/artigianino.com/wp in /home/subitoh1/public_html/artigianino.com/wp-content/themes/IdMtema/inc/elementor.php on line 13
Hi! we fixed that issue in the latest version of the theme. You should update it.
Cheers!
Hi.
This theme can custom archive page with elementor template?. I need to custom it to show 4 column blog.
Thanks
Hi! Yes, you can create a blog page with 4 columns.
Cheers!
Hi. Thank you for your reply.
I already bought this theme and try to create custom archive template with elementor. I need to overwrite default blog style. but I can’t do it. because its didn’t have elementor row for drop element.
I love this theme but this issue is big problem for me.
Please help Thank you very much
I don’t understand this part “because its didn’t have elementor row for drop element.” Can you clarify it?
Thanks!
icon preloading not show how to fix it. kpi-shop.com
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello, the mobile menu continues to collapse and prevents me from opening items and accessing pages. Before the last update it didn’t happen. How can I solve it?
the site is: www.officinacreativamazara.com
Hi! In this case, I recommend you to extend the support then submit a ticket here with your site credentials. Then our developer will clarify this issue.
Thanks!
Hello bro thanks for your great theme, your theme support RTL or no
Yes, our them supports for RTL. Thanks.
Hello Team can you help me hide this title section on the pages I am trying to build https://prnt.sc/qsloyf
Hi!
You can follow the instruction here
Please note that your support has been expired, you need to extend it to get the support in the future!
Thank you!
Hello team
When’s the next update because I have to rebuild my website?
Thanks Sincerely
Hi Ivan! We’ll have the new update this month. But you don’t need to wait it, you can build the site now and update the theme later.
Cheers!
How can I make the mega menu full-width? It is currently broken
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello, Can you recommend some layzload (or fastering optimalization) plugin for this theme? Thanks
Hi! I’m sorry. We have any experiences with lazy load plugins.
Thanks!
Hello and congrats for the amazing work ! I’m wondering how to activate “Direct Checkout”, which is to say that when you click on “Add Card”, you are redirected to the checkout page instead of having to click on “checkout” after the cart open on the side. I tried to install the Direct Checkout plugin on the wordpress repo but it doesnt seems to work (surely something with AJAX). Kindly !
found the solution by disabling “AJax Add to Cart” Thx !
Great! Feel free to let me know if you have any questions!
Thanks!
Hi, I just purchased this theme but I do not have the ‘demo content install’ option in my Tools menu. Where can I find this? Please help me ASAP? Thanks.
Hi, In this case, our developer needs to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience. Please submit a support ticket at our support channel. Don’t forget to provide this information: Your purchase code (to let our developer see that you’ve already bought our theme) Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards, BoostifyThemes
Hi! Please make sure you install and activate all plugins and extensions
Thanks!
