96 comments found.
Hi. I recently purchased this theme and it’s worked magnificently except for one thing. The tracklist on the albums used to show, but since the last WordPress update the tracklist does not show at all. I have added audio tracks, a title, and even an image and it will not show on the live page. Please advise on how to fix this issue.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great theme. However, when I go to upload a mix, it only allows a max of 1mb and I need the option to upload at least 50mbs per mix.
Also, I notice that these only allow upload by tracks and I am only using this theme to upload one mix per album, not separate tracks per album. Is any of this possible? If so, how?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
If that is the case, then i will need a refund for this theme please. Though this theme is nice, it is no good to me if i cannot upload single full mixes (not tracks) that are each at least 50mb+ per mix.
Please advise as to when I will receive a refund. Thank you.
Hi there,
As we mentioned our support team can check this on your end and help you. We do have our support help center where you always can submit a request with any issue you do encounter.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want a full refund. I went to that help center and it did not help at all. There is no option for requesting a refund. Please send refund immediately. Thank you.
Hi there,
Please note that you do need to register an account in order to be able to submit for a request, as well as in the upper right corner you do have a big SUBMIT A REQUEST link that you can click on, which will enable you to submit for a request at our help center. Also you can check your server resources so they are set properly according to our recommendations.
If you have any additional questions please submit a request at our help center and our support team will be happy to help, as all our customers are able to do this in order to reach our support team for help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Edge, its possible to filter the events list by event type? Thx
Hi there,
Unfortunately, no.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have contacted you by support but i don’t recive an answer. Support ticket id: #25803.
My first problem is ’’Event’s List’’, they all show one date ( 1’st Jan) they don’t show the date i chose fdor each event. Second problem is a lot of space between header & content in Blog page & Shop Page from mobile.
Can you help me with this? What i can do?
Hi there,
Support agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre-purchase question.
For the design of the website – do I need to pic between one of the examples shown at the very top of the site preview and stick to that layout or can one website have all of the layouts displayed? Example: I want my website to open up to the layout page you title: “Fullscreen showcase”. Then from there I want the website to take you directly to the layout you title ” New releases” but in that same layout I want the MP3 player.
Is this possible? Not sure If I am making sense.
Hello,
Thank you for reaching us 
We can see that you purchased the Noizzy theme, we really appreciate it.
You can import all demo content from our live website, and use it on your website.
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If you have any further questions or you need additional help, please submit a ticket on our helpcenter and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This doesn’t answer my question but I the installation is busy so once that is done I will revert back to you.
Hello,
Please submit a ticket on our helpcenter and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This is really not a user friendly template if you are not a expert in WordPress. I AM STRUGGLING SO HARD to get anything changed or done. I feel this was a bad investment. I can’t build a page buy putting together elements of the templates showcased. I can’t afford another template as this USD to my currency is already 19.0+ to 1 NAD doller. So I am so screwed.
Hi again,
Please submit a request on our helpcenter in the upper right corner and one of our agents will be happy to assist you with any issue or question you might have.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This doesn’t work. I want to ask a custom question not pick from a drop down. I want to know how to actually edit a page and build up one with different elements of what you show.
Hi again,
When you open the link we sent you, in the top right corner you will see the SUBMIT A REQUEST button. When you click on the button, please fill in the request form and send it to our agents.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can i disable the side area?
Hi,
Thank you for reaching us
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can I direct where the home page subscribe function goes? A previous theme I have used doesn’t allow the home page subscriptions to connect to mail chimp. So, anyone subscription is just sent to an email but doesn’t populate mail chimp list.
Hello,
Thank you for taking interest in our theme!
We use Contact Form 7 plugin for all our contact forms and we only provide options for the appearance of the form within the theme.
You may refer to Contact Form 7 online documentation: https://contactform7.com/docs/ or try to contact them over plugin author dashboard for more general questions https://wordpress.org/support/plugin/contact-form-7/
Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, for some reason the download of the demo content gets stuck at 90% anyone else have this issue and how can I resolve it?
Please ignore or delete this comment. Today the import went without any issues.
We’re glad to hear that
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is an update of the theme in work ? Woocomerce version of the theme is obsolete. Thanks in advance.
Hi there,
Thank you for writing in.
We are constantly working on updating all our themes.
Our developers are working hard on preparing updates for all our themes, and we are releasing them one by one.
At the moment we don’t have any ETA when this update will come out.
We hope that the update will be available soon.
Regarding the WooCommerce last version, the theme should work fine with it, and note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality.
Check out our article on WooCommerce Outdated Files on the link below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can provide you with the wordpress data again to solve the problem at once.
Hello,
That would be super helpful, please attach your credentials in your ticket.
Thank you!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a problem with the Noizzy theme, the audio of the player does not sound when you click on the play button. It is a problem that is repeated, since two months ago I wrote you with the same problem, I provided the username and password of my wordpress and they fixed it. But it has been repeated without modifying or updating any element of the page. Please I need an answer and a solution since I bought this template for a music group and it is not giving me the expected results.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi team,
I have a prepurchase question. In your preview the https://noizzy.edge-themes.com/album-intro/ version is freezed on mobile (Safar/Chrom on iOS). Is this issue solved..? I really want to know. Thanks!
Hi there,
Thank you for pointing this out.
We have passed it on to our developers and it should be resolved soon.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, update please ASAP and I will buy!
Hi again,
This issue is occurring on our live demo because of a caching plugin and some other optimization modifications we made. It will work normally on your (or any other) installation.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you please advise, please don’t ask me to go open a ticket. This is the only question I have. How can I edit or remove the purple disc that rotates each time I scroll pass each album? Nothing on your documentation that addresses this.
https://noizzy.edge-themes.com/album-intro/Edit or remove the purple disc.
Thank you.
Hi there,
Thank you for reaching us.
Please try adding this code to Appearance >> Customize >> Additional CSS:
img.edge-album-disc-image {
display: none !important;
}If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your response but I got around that, find out I could simply change or remove the image in visual composer.
Can I ask why the buy now link doesn’t show up on the album page? is it suppose to show up as a link or a button or icon? This is so frustrating.
Never mind, hopefully wit future updates these things can be fixed. All the best!
Hi again,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre purchase question. I am part of a group of 4 rappers do we need to purchase this 4 times to use on our 4 websites?
Hello,
Thank you for taking interest in this theme.
By Envato Market rules, it says that regular licence should be used just for one installation.
You could find more about it here https://themeforest.net/licenses/terms/regular
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello – My current website uses the Mixtape theme which I believe your company created. I’m interested in purchasing the Noizzy theme but when I install it will it recognize the different types of blog posts (YouTube, SoundCloud, etc.) on my existing blog posts or will I have to manually fix each one them?
Also I have a custom music chart plugin that an independent company created to work with the Mixtape theme. If I run into compatibility issues will the support team be able to help fix it? It uses the Advanced Custom Fields PRO plugin. The chart is located at the following link under the NEW MUSIC section http://nxtstyle.com/
Hello,
Thank you for taking interest in this theme.
Please note that every theme developed by our side comes with some specific features/options, so some features from the Mixtape theme most likely won’t be working with some other theme.
Both themes come with a similar framework, but some Theme Options and features may be pretty different, so we cannot guarantee that all features from the Mixtype theme will be working on the Noizzy theme.
Regarding some 3rd party or custom plugins, it’s the same thing. We have not tested it, so we can guarantee compatibility with this theme.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, pre purchase question, for the player : if I play a mp3 and in the same time (on the same player) on video icon. Will mp3 sound stop ? Thanks.
Hello,
Thank you for taking interest in our theme! If you play an mp3 file on the album single and play YouTube video below, both sounds will be on at the same time. If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Can you confirm if I purchase this theme I can use a text logo instead of an image? Please reply asap. Thanks
Hello,
Thank you for taking interest in our theme!
No, unfortunately not. You would have to upload a logo image. If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That’s a huge let off with all your themes. Is there a fix for this? like a function code or a a work around?
Hi,
Usually you would create a logo in PNG or JPEG format for your business, event, portfolio or whatever the site is about. However, of course you would be able to modify logo.php file and insert a plain text instead of required logo image. This would, of course, be hard-coded inside a template file.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am attempting to integrate a woo commerce plug in “Bulk Downloads” is this plug in okay for use with the Noizzy music template? I am having some display issues after PayPal returns to merchant.
Hello,
Thank you for reaching us!
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Pre purchase question – can single blog posts be full width without sidebar? Thanks!
Hello,
Thank you for taking interest in our theme!
Blog post cannot be full width by default, but you could remove sidebar from theme options. You could change the width of the content by editing template files, or inserting some custom CSS for that matter.
If there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello and thanks for this great theme. I need help with translation to Portuguese-BR in a hurry.
Also im having duplicated menu icon, why can I solve this?
Thanks!
Also, in events list, I cant change the dates. I change in the pannel but ecvery event gets the same date (1st January)
Hello,
Thank you for reaching us.
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users. Have in mind that only WPML is tested with our themes, so others might not work perfectly with every element of the theme, but from the feedback of our users, in most cases, there are no problems.
Additionally, if you want to manually translate some strings and go more into details, you can use some translation software like Poedit.
Note that when translating labels from plugins, you will generate files like domain-RU.mo and domain-RU.po. And you need to rename these to follow this expample: core-plugin-ru_RU.mo and core-plugin-ru_RU.po.
Helpful reading: https://code.tutsplus.com/tutorials/translating-your-theme--wp-25014When it comes to issue with duplicated menu icon and event date, it would be difficult to assess/advise on the issue via the comments section. We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
