89 comments found.
Hello, i wanted to add the categories in menu but it doesn’t work ??
PS: i have installed it in localhost
Hi there,
First off, thanks for purchasing and for your kind.
Thanks for purchasingOur support team will help you out with all of your issues.
Cheers!
Hello, Under “Theme options – Header Right Button” I tried to remove the sign in button, but it is not working. Even if the box is blank, it still shows. I also verified “Appearance – Customize” is not filled in. The sign in button remains.
Thanks for any help you can provide!
Hi there,
The header options that you see under Theme Options are for the single pages such as blog single page or portfolio single page.
You can see the Header Navigation shortcode for the custom pages header: https://prnt.sc/vh864j
ıf you need further assistance, please feel free to submit a ticket on our support desk using the following link. Our dedicated team will galdly help you out.
Cheers!
Thanks! I can’t believe I missed that!
Hey,
You’re welcome. I’m glad if that helps 
BTW, if you’re happy with the theme or our service, you may rate our theme
Enjoy your day!
HI, I hope you are doing well, the theme has a tooltip option included? Thanks!
Hi there,
First off, thanks for purchasing and for your kind.
Thanks for purchasingOur support team will help you out with all of your issues.
Cheers!
I’ve a problem with the header navigation on the homepage with my smartphone. When I click on the hamburger button, nothing happens. But when I click on the button on a different page (for example the shop page), then it works.
Both menu are the same, but they don’t work the same. How can I fix this?
It looks like all the custom header navigations made in WPBakery don’t work.
Hi there,
The header options that you see on Theme Options are for the single/inner pages. As for the page header, each page a Navigation shortcode, which makes you able to edit the header.
If you need help, please feel free to submit a ticket on our support desk using the following link. Our team is always ready to help you out.
https://9theme.ticksy.com/Cheers!
I am running into this issue: The following image(s) are missing width and/or height attributes. The “start screen 13” shape image is missing this attribute.
Edit: I opened a support ticket.
Hi, I have purchased the techland theme, using with the plugins qTranslate-X and WPBakery Visual Composer & qTranslate-X, your theme requested to download those plugins, it was working fine, now I am trying to update the content of the pages in english and spanish, using the Edit with WPBakery Page Builder, I have updated the english content, when I select the spanish it’s loosing the content and keeping only the english content, looks like it’s wrinting the english content on spanish content, then it’s missing the spanish content, before update I am able to view the content in english and spanish. How can i fix this problem, please?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello, How can I translate the footer if I use WPBakery Saved Template as footer? I use Polylang for translation. Thank you
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello and thank you, But your support system does not give me rights to post a ticket because
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
My question is NOT for technical support but for basic settings information which I assume you must include in theme documentation.
So this is my detailed question, believe that other users have too:
Can you provide me detailed instructions how to translate the WPBakery Saved Template footer with Polylang? I cannot find any solution for now because there is only one option to choose the footer template in theme settings page and this option does not come as string for translation. If there is any option to do this footer translation with a custom code, please help.
Thank you in advance.
Hi
We have not encountered this problem before, you need to contact our technical team to investigate and help. Our technical team can only assist you on Ticksy, sorry for this situation.
Regards
What problem, the poor documentation that even its link doesn’t work on anymore – https://ninetheme.com/documentation/techland.html ?! I refuse to pay you another license just to answer me a simple question “How to configure a multi-language footer”. It’s ridiculous. I’m really disappointed.
bought the theme, installed, then all over a sudden theme not working, cant edit anything at all… contacted support… many days later no support issued..only asking for my website login password. no help so far!!
Hey,
Thanks for purchasing.
I just checked your ticket and it seems our support agent already replied your question four days ago and asked you to provide a temp wp login access. Please check your mail box.
Cheers!
I just purchased and this theme is not working, I can’t edit anything.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Do you want me to submit a ticket for the whole thing not working? ... Very disappointed.
Hi there,
In order to be able to check the issues you raised, we need to have a look at your website to help you quickly. That is why we need you to submit a ticket. We’ll surely help you out quickly.
Cheers!
Were is the documentation? The link https://ninetheme.com/docs/wpbakery-themes-documentation/ always redirects..
Hi
Please try https://ninetheme.com/docs/wpbakery-page-builder-themes-documentation/
Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Hi Ninetheme! I have some presale question.
Is it possible to add additional elements to the mobile menu, for example place a phone instead of language switcher?
Does this theme already have top bar?
Thanks
Hi there,
First off, thank you for your interest.
Techland offers you two type of headers. The first one is the default one that you already see on the demo, which doesn’t include a phone option. The second one is WPBakery Page Builder header type. Using second way, you can build your own custom header with WPBakery as you like. This way, you can add any elements you need including a top bar.
Cheers!
Thank you for your quick reply!
If I understood correctly, if I add a phone number to the custom header made using WP Backery, it will be displyed on mobile? Perhaps, you have some screnshots showing how custom header looks in your theme?
Thanks
Hi,
Yes, it’ll be displayed on both mobile and desktop.
There is no a pre-made custom header on our demo but you can see the header type options here: https://prnt.sc/tzlxv2
Also, we noted the top bar request as well. So, we’ll add a top bar option for the Default Site Header type for you
Cheers!
Hi, thanks for your help!
If I undestood correctly, if I create a custom header I will be able to put buttons (sign in, Get in touch) there as well using Visual Composer?
Do you mean top bar will be added in your next updates?
Thanks
Yes, You can add any element/shortcode e.g with header builder and will add a topbar in next update.
Regards
The current theme version has a few bugs which makes it basically unusable. I’ve fixed the JavaScript issues and proposed a fix when using WordPress in a loadbalancing environment. Please see my Gist at https://gist.github.com/schakko/b4f014e025dc7f1eb59183cf954fd242
Please also note that the current meta-box version has also JavaScript problems with WordPress 5.5. I had it to disable for the moment.
Greetings, Schakko (schakko.de)
Hi Schakko,
First off, thank you for purchasing.
We’re already going to plan to release an update after the5.5 version of WordPress. We’ll be handling this issue. In the meanwhile, in any case help is needed,please feel free to submit a ticket on our support desk using the following link:
Btw, we appreciate your collaboration
Cheers!
Hi, pre-purchase question:
- Can I use it with WP Stripe and PayPal plugins? - Taking the demo as example, instead of a “get started” button, to have a “buy” or “subscribe” that leads to the check-out instead, is it possible?
Thank you
Hi there,
First off, thank you for your interest.
Yes, you can use it and yes that is possible to use a ” buy ” or ” subscribe ” button as you wish. Also, our team is ready to help and guide you if help is needed.
Cheers!
Hello! i just purchased this theme, and it is very slow on my hosting (a regular hosting where i usually buy and works fine).. any plugins to help improve load time? Thanks
Hi there
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will galdly help you out with your issues.
Cheers!
Hello! We cannot change logo and other theme settings. What might be causing this? We can change all the page texts.
Hi there,
Thanks for purchasing.
Please check your ticket that you’ve submitted on our support desk. It’s been replied
Cheers!
Hi, Can I add more price table? Can I use multi language with q-translatex?
Hi there,
1 Yes, you can add as many as price table you want.
2 Yes, theme has language po files and you can use the plugin to make your website multilagual.
Cheers!
Hey,
Sory, it looks like something wrong here, as my response to your questions seems to be broken. Yes,both of the requests are possible with this theme.
Cheers!
Hi, Do you have a tutorial to install the theme after the order?
Hi there,
Yes, sure. We have a video tutorials on how to install the demo data. You can even see the video below:
Cheers!
Hi there. Regarding the images in the demo …if I use my own images, would I be able to have the same hover overlay effects as well, or does this feature come only with your images?
Hi,
First off, thanks for your interest.
The hover effects will surely work if you use your own images as well.
Cheers!
Hello, Can you tell me where the PSD files are located? Thanks
Hi there,
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will galdly help you out quickly:
Cheers!
can we use WPBakery premium features ?
Hi
WPBakery some features need to buy licence, details here : https://kb.wpbakery.com/docs/theme-integration-technical/theme-integration-marketing/
Best
Where do I go for help installing this? This is beyond confusing
Hi there, Thanks for purchasing.
When you activate the theme, an installation wizard welcomes you, just press the buttons to complete the wizard.
If you can’t see the start screen please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
In the import of “DEMO” data, the content of the pages cannot be displayed: home-particle-background-1 / home-particle-background-2 / home-particle-background-3. I see that the contents of the “Slider Revolution” are not imported. Is there a way to get the “DEMO” data.
Hi there,
Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. We’ll gladly import the whole the demo data for you and will explain you how to do to.
Cheers!
Ninetheme
